286 results about "IT service management" patented technology

Method and apparatus for service level management, wherein business processes are composed of services. A state of the service is defined by one or more service parameters, and the service parameters depend upon performance of network components that support the service, e.g., component parameters. The state of the service may depend, for example, on a collection of service parameter values for availability, reliability, security, integrity and response time. A service level agreement is a contract between a supplier and a customer that identifies services supported by a network, service parameters for the services, and service levels (e.g., acceptable levels) for each service parameter.

A system for service queue management is disclosed including a terminal controlled by the system having a processing platform to generate service queue information for a user, and a mechanism for the user to request or receive the service queue information. The processing platform preferably transmits promotions related to goods and services associated with the service queue information to a user. The mechanism for the user to request or receive service queue information may preferably include a user's mobile communications device or a manually-activated device located on the terminal. Service queue information may include a queue number, next queue number to be issued, estimated wait time for service, a predicted time of service, time of issuance of ticket, predicted queue-waiting time, marketing messages, instructions for use of said ticket dispenser, and average queue-waiting time.

A service point management system employs a computer for managing points issued to each customer who receives service according to the points. A point issue unit issues points to the customer according to transactions performed by the customer. A point accumulation unit calculates and accumulates the issued points. A point notification unit notifies the customer of point information. A customer identification unit identifies the customer according to customer identification data entered through a customer or store terminal. The point notification unit notifies the customer identified by the customer identification unit of the customer's cumulative point information before the customer carries out transactions.

A system may generate action requests for a service management system. A user preference data store may contain electronic records for a set of users, including, for example, at least one user preference value. A back-end application computer server may receive, from a remote user mobile device, an indication associated with an event. The server may then determine at least one location coordinate associated with the event and select a sub-set of service providers from a service provider data store based on the location and at least one user preference value. The server may generate an action request for a designated one of the sub-set of service providers in accordance with logic based rules and transmit information about the action request to the designated service provider and the remote user mobile device. The server may receive an action request update and transmit a modified action request to another service provider.

The invention relates to a method for arranging service management in a service management system, the method comprising: defining one or more device management commands on the basis of predetermined mapping instructions and a service management command, transmitting the device management commands to a managed device, specifying in the managed device one or more service management commands on the basis of the received device management commands, and carrying out the defined one or more device management commands.

The invention provides a catering service management system, which comprises a cloud server and terminal servers, wherein the cloud server is used for managing the terminal server in each restaurant within a domination area through the Internet, and each terminal server is used for backing up data of the restaurant to which the terminal server belongs to a cloud server and controlling the communication among each terminal in the restaurants; each terminal comprises a wireless ordering terminal, a handheld service calling terminal, a chef cooking management terminal, a cashier terminal, a numbering terminal and a purchasing terminal. The links of automatic table ordering, food cooking in kitchens, numbering and cashiering are realized through mutual cooperation of each terminal, and running data of the restaurants can be backed up in the cloud server, thereby improving the performance and the quality of restaurant service integrally and partially and enhancing the practicability of the system. The catering service management system is suitable for popularizing and applying.

As aspects of the present invention provides a manner of software asset management involving inputting data pertaining to software into a database; performing software product mapping for software product data input to the database; performing usage rights rule building for usage rights data input to the database; performing software title mapping for software title data input to the database; and determining software compliance as a function of data input to the database and mappings that are performed on the data. Another aspect of the present invention includes method of inputting or importing data into a database m an IT service management system involving: the system importing the data into temporary storage m the database; the system applying validation rules; the system applying the transformation rules; the user reviewing the processed data; the user modifying the processed data; the user requests that the processed data be committed to the database; the system committing the processed data to records in the database.

Techniques for creation, operation, management, and access control of network-based storage services are described. Specific embodiments provide improved efficiency of the service management tasks used for designing, operating and accounting the robust and profitable network services, for example. In representative embodiments, techniques for constructing integrated network and storage services are provided. In a specific embodiment, the service comprises of three major service components: virtual private networks (VPN), applications servers and storage area networks (SAN). Each of these service components has its own customer identification information, such as VPN identifier for VPN services, process identifier for application servers and logical unit number (LUN) for storage devices.

An apparatus for agent based monitoring software-as-a-service information technology service management. Proxy clients are installed on network equipment devices belonging to a customer. Each proxy client includes discovery module(s) to discover network equipment devices on at least one private network of the customer, a discovery reporting module to transmit information identifying the devices discovered by the discovery modules to a server using web services, and monitoring module that monitors network equipment device(s) according to monitoring definition(s) configured by the customer to collect information of those network equipment devices, receives monitored information from monitoring agents installed on different network equipment devices, and transmits the information collected and the received monitored information to the server using web services. Each of the monitoring definitions identifies which of the network equipment devices to monitor and defines parameter(s) of the monitoring.

Methods and system of sharing information among network servers coupled to a data communication network for providing services to a user via a client on the network and data structure for use therewith. Related services provided by the network servers are grouped into service groups. A database stores user-specific information, including operational information to be shared within the service groups. A central server coupled to the network receives a request from the user for a selected service and determines whether the selected service belongs to one of the service groups. In response to the request, the central server retrieves user-specific information identifying the user with respect to the selected service. The retrieved information includes operational information to be shared within each of the service groups to which the selected service belongs.

The invention discloses a method for performing inter-process communication between a server and a client by service management. The method is characterized by comprising the following steps that: an operating system starts a server process and registers the server process by service management; a client process requests the service management for using the server process to transmit a message to the server; and the server processes the message and returns the processed message to the client process. By the method, the coupling of the operating system module is reduced, and great convenience is brought to the management on the inter-process communication.

The invention discloses a community service management system, which includes a network infrastructure subsystem, an information resource subsystem, an application support subsystem, an application service subsystem and a service channel subsystem. The network infrastructure subsystem mainly provides basic network and network management services to support the operation of the system; the information resource subsystem mainly provides basic data resources and information resources; the application support subsystem provides the overall integrated management support service for the community informatization platform; application The service subsystem forms a complete community informatization business application through the construction of community government affairs basic work, community comprehensive service and community population database management application system; the service channel subsystem provides multiple service channels for different service groups. The invention can provide a unified management platform, integrate community information resources; improve the collaborative office capability of efficient operation of the platform; improve the work efficiency of basic organizations, improve the level of public service and social management, and promote the development of the community service system.

A method, system and computer program product, operable by a service registry in a service orientated architecture system, for providing a service within the system. A service request is received from a service requester in the system. The status of the service is checked as registered in the service registry. In response to the service not having a registered service endpoint or a property of the service falling below a defined threshold, a request is sent to service providers or subsequent service registries to provide a new service and according to the defined threshold. In response to a service provider providing the new service according to the defined standard, the service registry is updated with the new service and responding to the service requester that the service is available. The embodiments allow both direct interaction between the requester and provider or indirect interaction via a service management layer.

The embodiments of herein provide a permission based field service management system and method for field services using a permission slip. A technician allotted to perform a field service is authenticated by a client / server software system and provided with a work list. When the technician accepts a work list, a permission slip corresponding to a specific device is entered in a service key inserted by the technician into a client. Then the service key is removed and inserted into a specific device to execute a field service operation. After the completion of the field service operation, the permission slip is closed and a service log is created and stored on a service database. An auditing system accesses the service data to track and monitor the service operation.

Embodiments of the present invention provide a system and method for service management in a distributed database environment. In general, embodiments of the present invention provide a service manager that connects to or is part of a database appliance that collects database performance data in the distributed database system. The database appliance accesses traffic between database clients and database servers and collects a variety of database performance statistics without having to rely on agents at the database clients or database servers. The service manager can access the performance data from the database appliance (locally or over communications link) and archive the performance data. Additionally, the service manager can compare items of the performance data (e.g., specific performance statistics) to user defined thresholds. If a threshold is met, the service manager can notify a user by, for example, sending an email.

Disclosed are a method and system for transforming organizations from a supply driven to service oriented, demand driven IT organization. The IT Service Management Technology Enablement Model provides a method for supply-oriented customers to move to an advanced, demand driven service utility. The method outlines the key technical enablers that need to be put in place to achieve specific milestones as they move from a supply driven to demand driven model. Key milestones include: aligning IT to the Business (communicate); productizing IT (Structure); IT as a Factory (Standardize); and IT as a Utility (Commoditize).

A method and system is provided for implementing service chain measurement and monitoring in a client management tool. A central monitor establishes a performance threshold for two or more components forming a service chain. One or more management templates, corresponding to the performance threshold, are issued to the components for monitoring. If the performance fails to meet the performance threshold, an indication of the failure is provided to a computer system operator.

A payment system, including: a payment unit, a gateway connecting to the payment unit, an intelligent peripheral and a service management point; the payment unit stores the data of users, the data of merchants and goods. The system authenticates a transaction request issued by the user using the data, and sends the transaction request passing through the authorization to the merchant; it also authenticates a payment request issued by the merchant and processes the payment service; the gateway and the intelligent peripheral provide modes of accessing the payment unit; the service management point provides a management interface and manages the user data in the payment unit according to commands received from the management interface. The invention also discloses a mobile communication payment method.

An approach for managing a connection to or from a device is presented. Connections of the device are identified. Based on the connections, the device is determined and classified based on security zones to which the device is or has been connected, a quality of service requirement for one or more applications within the device, or a level of information technology service management for the device. Whether an existing or proposed connection of the device is consistent with the classification of the device is determined, and if not, an indication is displayed or a notification is sent that the existing or proposed connection is inconsistent with the classification of the device.

Novel tools and techniques that offer more robust solutions for application service management. Some such solutions provide a service management framework for managing a software application. In some cases, the framework can include multiple tools to detect and / or remedy application problems at a variety of different levels. In another aspect, some solutions can define multiple application lifecycle phases, ranging from minor impairment to catastrophic failure. For each of such phases, the service management framework can define one or more diagnostic criteria and / or one or more corrective actions that can be taken to remedy a suboptimal condition of the application.

A computer implemented method, data processing system, and computer program product for dynamically creating report mapping relationships at runtime within an information technology infrastructure. When report definition comprising a generalized description of desired data without any database-specific properties is generated, a relationship mapping definition based on the generalized description in the report definition is created, wherein the relationship mapping definition comprises data connection information for accessing the data sources containing the desired data. The relationship mapping definition is then used to initiate a connection to the data sources. Once the desired data has been acquired from the data sources, a report may then be created using the acquired data.

The invention discloses an integrative specialized weather service integrated system which comprises a data acquisition and sharing unit, a product processing unit, a product release and display unit and a service management unit, and integrates weather data acquisition, specialized weather service product manufacturing, processing and release, specialized weather service monitoring and management, and other links. The integrated system remarkably improves the specialized weather service level, facilitates expanding service field, increases service items, improves pertinence and fine level of the service product, and meets the requirements of various users to the maximum extent.

A method, apparatus, and computer program for controlling device-to-device connections and associated quality-of-service parameters are presented. The quality-of-service parameters of an end-to-end connection through a plurality of different radio access networks are aligned in connection with changing a communication mode to a direct device-to-device connection.

A service controller for providing centralized service management, control and placement, as well as guaranteed failover, in a dynamic and distributed computing environment. The service controller works in conjunction with a computing resource supply manager, which supplies the required resources so that the service controller can run the service on the allocated resources. The number of active service instances may dynamically increase or decrease in accordance with changing availability of or demand for resources. The service controller monitors the service instances and takes appropriate action in the event of service instance failures. The service controller is provided with a service director component, which records and tracks, for each service instance which has been started on a particular resource / host, the IP address of such host, through a name location service, thus allowing end-users to locate the service regardless of where the service instances are physically running.

The present invention presents a list of applicable services dynamically updated and enables users to specify selective combinations of the services. A client includes an input unit, a display unit, a user authentication unit, a service display and selection unit, a document set display and display unit, and the like. The service display and selection unit creates a list of currently active, applicable services and performs processing for user's service selection. The document set display and selection unit creates a list of documents included in a document set specified by a user and performs processing for user's document selection. In the servers, a service management unit, a selected service execution unit, service providing units, a document information management unit, a document storage unit, and a user information management unit operate respectively.

A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.

Tenant and service management for an Identity Cloud Service (IDCS) is provided. A request is received, from a Tenant Automation System (TAS) over a network, to create an IDCS service instance for a tenant. The IDCS service instance is created using a task execution framework that includes a task orchestrator and a plurality of synchronous tasks, the task orchestrator instantiating the tasks, controlling the tasks and generating a response to the request. A response, indicating that the IDCS service instance for the tenant has been created, is sent to the TAS over the network.