12187 results about "Knowledge management" patented technology

A system for electronic commerce (10) having personal agents (12 and 13) that represent consumers and providers in a virtual marketplace (28). Consumer personal agents conceal the identity of the consumer and are capable of creating decision agents (14) that shop for products and assist consumers in comparing and ranking products. Provider personal agents are capable of creating demand agents (16) that quantify demand and target specific consumers without learning the identity of the consumers. Based on data generated by the activities of the decision agents and on preference data maintained by consumer personal agents, provider personal agents can quantify current, historical, and future demand, simulate demand, and target specific consumers for advertising and other messages. Provider personal agents can cooperate with consumer personal agents to collect data about reasons for sales and lost sales and to offer consideration payments to consumers. Consumer personal agents can automatically reject unsolicited messages that do not satisfy the consumer's preferences.

An automated system for allowing a submitter business to benchmark its business performance information, including operational data against aggregated business performance information of private company industry peers through a business performance information benchmarking data center computer system over the Internet.

A technique, method, apparatus, and system to provide educational related, integrated social networking, real time geospatial mapping, geo-target location based technologies including GPS and GIS and multiple points of interest, receiving current location of user's electronic or mobile device and multiple points of interest, cloud-type configuration storing and handling user data across multiple enterprises, generating user behavior data and ad links, promotions (“social/geo/promo”) links on a website for educational related products, goods, and/or services, including educational related social/geo/promo data sets for user customized visual displays showing 3D map presentations with correlated or related broad or alternative categories of social/geo/promo links to be displayed with web page content for view and interaction by an end user.

The present disclosure provides methods and systems for assisting a user in managing a timeline of appointments in which at least one appointment is associated with an event, and the appointment has associated appointment information that describes aspects of the appointment and/or event, including receiving free-form scheduling information from an electronic notification, inferring that at least a portion of the free-form scheduling information relates to an existing appointment and/or associated event, the existing appointment having presently associated appointment information that describes aspects of the appointment and/or associated event, selecting an appointment for modification, and modifying the selected appointment based on (a) the portion of the free-form scheduling information inferred to relate to the existing appointment and/or associated event, and at least one of the appointment information presently associated with the existing appointment, and a user preference signature representing prior actions performed by and/or content preferences learned about the user.

A system and methods for implementing education online by providing institutions with the means for allowing the creation of courses to be taken by students online, the courses including assignments, announcements, course materials, chat and whiteboard facilities, and the like, all of which are available to the students over a network such as the Internet. Various levels of functionality are provided through a three-tiered licensing program that suits the needs of the institution offering the program. In addition, an open platform system is provided such that anyone with access to the Internet can create, manage, and offer a course to anyone else with access to the Internet without the need for an affiliation with an institution, thus enabling the virtual classroom to extend worldwide.

A system for presentation and management of energy-related information and securities, comprising a digital exchange, a client system comprising a plurality of display and input modalities, a communications interface software adapted to allow communications between the client system and the digital exchange, and a control interface within the client system adapted to drive the display and input modalities, wherein the control interface, on receiving input from a user, causes data from the digital exchange to be retrieved and displayed in one or more of the display modalities to the user, and upon receipt of a request from the user via an input modality of the client system after the user has retrieved and reviewed data from the digital exchange, an order to execute a transaction is transmitted to the digital exchange by the client system, and on receipt of an order to execute a transaction from a client system, the digital exchange combines the ordered transaction with other similar transactions from a plurality of users and thereby creates or modifies a marketable security visible to at least one other user via the digital exchange, is disclosed.

The invention provides systems and methods for managing mobile devices of supported by different platforms. In some embodiments, the invention provides this management capability by utilizing one or more agents or modules native to the platforms themselves to provide interaction with individual mobile. In some embodiments, the invention provides an abstraction layer by which management tasks or other functions relating to mobile devices of different types may be generally defined and translated for application to mobile devices supported by different platforms. In some embodiments, the invention utilizes existing organizational structure of an enterprise or organization to define management permission for mobile device administrators and end users as well as to define policy configuration schemes for mobile devices. In some embodiments, the invention tracks the lifecycle of mobile devices within an enterprise or organization as assets within the organization.

Improved approaches to providing on-line appointments over a network are disclosed. The network is, for example, a global computer network such as the Internet. One of the improved approaches provides various notifications to requestors pertaining to appointments with individuals or businesses (e.g., service providers). In one implementation, the notifications can be provided by electronic mail. Another of the improved approaches allows notifications pertaining to requested appointments to be provided to service providers that have not previously registered to receive on-line appointments.

Systems and methods that determine a meaning of a knowledge item using related information are described. In one aspect, a knowledge item is received, related information associated with the knowledge item is received, at least one related meaning based on the related information is determined, and a knowledge item meaning for the knowledge item based at least in part on the related meaning is determined. Several algorithms and types of related information useful in carrying out such systems and methods are described.

In accordance with at least one embodiment of the invention, a computer-based system in which a user, e.g., a financial advisor, an investor, or a client of an investment firm, etc., may engage in an interactive dialog with a software-based investment advice system, hereafter referred to as the “Advisor” to receive analysis of present and potential financial investments. Based on information provided by the user, the Advisor may be configured to determine a recommended investment portfolio including investment allocations designed to meet at least one financial goal. A goal refers to a desired target accumulation of assets in connection with an investor's investment needs based on information a user has provided.

A system for transmission, reception and accumulation of the knowledge packets to plurality of channel nodes in the network operating distributedly in a peer to peer environment via installable one or more role active Human Operating System (HOS) applications in a digital devise of each of channel node, a network controller registering and providing desired HOS applications and multiple developers developing advance communication and knowledge management applications and each of subscribers exploiting the said network resources by leveraging and augmenting taxonomically and ontologically classified knowledge classes expressed via plurality search macros and UKID structures facilitating said expert human agents for knowledge invocation and support services and service providers providing information services in the preidentified taxonomical classes, wherein each of channel nodes communicating with the unknown via domain specific supernodes each facilitating social networking and relationships development leading to human grid which is searchable via Universal Desktop Search by black box search module.

A methodology, system and business model are disclosed for facilitating a fully automated buyer's auction in which the major types of transaction costs are significantly reduced by providing the buyer and the sellers with near-perfect information about one another, including information about buyer preferences and competing sellers' offers. The system implements a buyer's auction with multidimensional bidding that minimizes market intelligence, search, bargaining and transaction execution costs and thus creates more competitive, frictionless markets. Buyers and sellers can efficiently conduct the buyer's auction within a unified environment, thereby minimizing buyer integration costs as well. The buyer's auction generates commercially marketable proprietary information and a revenue stream for the auctioneer providing such a service.

Various systems and methods for managing electronic discovery are provided. In one example, a method for facilitating a cross-team, role-based workflow for task management on a computing device comprises sending a project request to a business coordinator, the project request received from a legal/compliance team member, assigning work required by the project request to a discovery coordinator based on input received from the business coordinator, and performing the work required by the project request by assigning one or more projects to one or more collection/preservation teams based on input received from the discovery coordinator.

A method and system for a business to manage negative feedback reviews submitted on a public review webpage by a customer. The method includes registering with a review management service, assigning a unique identifier and a profile page to the business, encouraging a customer to submit a review of the business using the unique identifier, and providing, to the business, information from the review management service which enables the business to counter or manage negative reviews. Thereby, a business can be notified when a negative feedback review is submitted by a customer prior to the negative feedback review being submitted to a public review webpage. The method also includes enabling businesses to receive notification of feedback for individual employees to take appropriate corrective action. Further, the business can provide customers with rewards as an incentive or encouragement to complete reviews with the goal of obtaining positive reviews from satisfied customers.

The present invention provides a robust customer service environment employing “Key Performance Indicators” (KPIs), which represent both customer interaction experiences and also the overall efficacy of agent performance on an interaction-by-interaction basis. A KPI can be any metric for measuring a category of information related to a call center interaction, e.g., customer satisfaction or agent ability/performance. Input from customer experiences, whether originating from the customer, agent, or agent supervisor, is catalogued and linked to one or more KPIs. Key performance indicators are associated with a key performance indicator template, which is linked with a project comprising routing rules, triggers, and specific actions that are driven as a result of the key performance indicator template. The project may be a phone/IVR project, Web CallBack project, email project, or a Chat project. Execution of the key performance indicator template triggers pre-, during, and/or post-call, -chat, -CallBack, or -email input from a call center user.

A method and apparatus for automatic quality evaluation of an activity related to an organization, such as an agent of an organization which interacts with a calling party, a product, a campaign or the like, based on any combination of one or more of the following: the interaction itself and particularly its vocal part; meta data related to the call, to the call parties or to the environment; information extracted from the call or general information. The method may be activated off-line or on-line, in which case all alert can be generated for one or more calls.

In the present invention, a textual document is syntactically analyzed and knowledge is constructed from a single word or plural words. The knowledge is then marked, from the broken down knowledge (represented by the underscores in FIG. 1) or from a part-of-speech, as a related object (node) or a relation (edge) (represented by ‘n’ or ‘e’ shown in FIG. 1). In other words, in the present invention a textual document is treated as knowledge constructed from a single word or plural words. The knowledge extracted from the textual document is structured to form a knowledge structure (such as a graph structure constituted from nodes and edges). At least one link can be established between each of the knowledge structure elements and a semantically closest concept entry in a hierarchical concept dictionary.

A method and apparatus are provided for presenting script to be followed by a telemarketer during a threaded conversation with a customer. The method includes the steps of recognizing a word content of a response of the customer to a first portion of the presented script and detecting key words and key words in context of the response. The method further includes the steps of evaluating the detected key words and key words in context to determine an information content, comparing the information content of the evaluated words with an information content of a plurality of expected customer responses and selecting the expected customer response with a closest relative match and following a script associated with the selected expected customer response of the customer as a second portion of the presented script.

A method for managing a client's search for a candidate can include requisitioning a job; describing a job; defining a candidate; searching an internal talent pool of candidates; searching an external talent pool of candidates; screening candidates; managing selection of the candidates; managing offer and hire of the candidates; and managing an on-board process. Alternatively, the method can include, at least one of: requisitioning a job; describing a job; defining a candidate; searching an internal talent pool of candidates; searching an external talent pool of candidates; screening candidates; managing selection of the candidates; managing offer and hire of the candidates; and managing an on-board process. A method for managing a job search of a candidate can include: performing a self assessment; building a resume; preparing a cover sheet; researching; networking; searching for a job; scoring a job; interviewing; sending a thank you letter; evaluating an offer; resigning from a prior position; and managing an on-board process. Alternatively, the method can include at least one of: performing a self assessment; building a resume; preparing a cover sheet; researching; networking; searching for a job; scoring a job; interviewing; sending a thank you letter; evaluating an offer; resigning from a prior position; and managing an on-board process.

Methods, systems, and computer program products are disclosed for dynamically integrating software resources (such as web services and other back-end software resources) using the services of a content framework (such as a portal platform). A portlet model is leveraged to allow programmatic portlets to serve as proxies for web services, thereby extending portlets beyond their traditional visual role. A deployment interface and a system interface are described for these portlet proxies. The deployment interface is used for composing new web services, and a composition tool is described. The system interface allows for run-time management of the web services by the portal platform. The service provider for a particular finction may be bound to the portlet proxy at development time or at run-time.