5642 results about "Knowledge management" patented technology

A system for electronic commerce (10) having personal agents (12 and 13) that represent consumers and providers in a virtual marketplace (28). Consumer personal agents conceal the identity of the consumer and are capable of creating decision agents (14) that shop for products and assist consumers in comparing and ranking products. Provider personal agents are capable of creating demand agents (16) that quantify demand and target specific consumers without learning the identity of the consumers. Based on data generated by the activities of the decision agents and on preference data maintained by consumer personal agents, provider personal agents can quantify current, historical, and future demand, simulate demand, and target specific consumers for advertising and other messages. Provider personal agents can cooperate with consumer personal agents to collect data about reasons for sales and lost sales and to offer consideration payments to consumers. Consumer personal agents can automatically reject unsolicited messages that do not satisfy the consumer's preferences.

An automated system for allowing a submitter business to benchmark its business performance information, including operational data against aggregated business performance information of private company industry peers through a business performance information benchmarking data center computer system over the Internet.

The present disclosure provides methods and systems for assisting a user in managing a timeline of appointments in which at least one appointment is associated with an event, and the appointment has associated appointment information that describes aspects of the appointment and/or event, including receiving free-form scheduling information from an electronic notification, inferring that at least a portion of the free-form scheduling information relates to an existing appointment and/or associated event, the existing appointment having presently associated appointment information that describes aspects of the appointment and/or associated event, selecting an appointment for modification, and modifying the selected appointment based on (a) the portion of the free-form scheduling information inferred to relate to the existing appointment and/or associated event, and at least one of the appointment information presently associated with the existing appointment, and a user preference signature representing prior actions performed by and/or content preferences learned about the user.

The invention provides systems and methods for managing mobile devices of supported by different platforms. In some embodiments, the invention provides this management capability by utilizing one or more agents or modules native to the platforms themselves to provide interaction with individual mobile. In some embodiments, the invention provides an abstraction layer by which management tasks or other functions relating to mobile devices of different types may be generally defined and translated for application to mobile devices supported by different platforms. In some embodiments, the invention utilizes existing organizational structure of an enterprise or organization to define management permission for mobile device administrators and end users as well as to define policy configuration schemes for mobile devices. In some embodiments, the invention tracks the lifecycle of mobile devices within an enterprise or organization as assets within the organization.

Systems and methods that determine a meaning of a knowledge item using related information are described. In one aspect, a knowledge item is received, related information associated with the knowledge item is received, at least one related meaning based on the related information is determined, and a knowledge item meaning for the knowledge item based at least in part on the related meaning is determined. Several algorithms and types of related information useful in carrying out such systems and methods are described.

In accordance with at least one embodiment of the invention, a computer-based system in which a user, e.g., a financial advisor, an investor, or a client of an investment firm, etc., may engage in an interactive dialog with a software-based investment advice system, hereafter referred to as the “Advisor” to receive analysis of present and potential financial investments. Based on information provided by the user, the Advisor may be configured to determine a recommended investment portfolio including investment allocations designed to meet at least one financial goal. A goal refers to a desired target accumulation of assets in connection with an investor's investment needs based on information a user has provided.

A system for transmission, reception and accumulation of the knowledge packets to plurality of channel nodes in the network operating distributedly in a peer to peer environment via installable one or more role active Human Operating System (HOS) applications in a digital devise of each of channel node, a network controller registering and providing desired HOS applications and multiple developers developing advance communication and knowledge management applications and each of subscribers exploiting the said network resources by leveraging and augmenting taxonomically and ontologically classified knowledge classes expressed via plurality search macros and UKID structures facilitating said expert human agents for knowledge invocation and support services and service providers providing information services in the preidentified taxonomical classes, wherein each of channel nodes communicating with the unknown via domain specific supernodes each facilitating social networking and relationships development leading to human grid which is searchable via Universal Desktop Search by black box search module.

A methodology, system and business model are disclosed for facilitating a fully automated buyer's auction in which the major types of transaction costs are significantly reduced by providing the buyer and the sellers with near-perfect information about one another, including information about buyer preferences and competing sellers' offers. The system implements a buyer's auction with multidimensional bidding that minimizes market intelligence, search, bargaining and transaction execution costs and thus creates more competitive, frictionless markets. Buyers and sellers can efficiently conduct the buyer's auction within a unified environment, thereby minimizing buyer integration costs as well. The buyer's auction generates commercially marketable proprietary information and a revenue stream for the auctioneer providing such a service.

Various systems and methods for managing electronic discovery are provided. In one example, a method for facilitating a cross-team, role-based workflow for task management on a computing device comprises sending a project request to a business coordinator, the project request received from a legal/compliance team member, assigning work required by the project request to a discovery coordinator based on input received from the business coordinator, and performing the work required by the project request by assigning one or more projects to one or more collection/preservation teams based on input received from the discovery coordinator.

A method and system for a business to manage negative feedback reviews submitted on a public review webpage by a customer. The method includes registering with a review management service, assigning a unique identifier and a profile page to the business, encouraging a customer to submit a review of the business using the unique identifier, and providing, to the business, information from the review management service which enables the business to counter or manage negative reviews. Thereby, a business can be notified when a negative feedback review is submitted by a customer prior to the negative feedback review being submitted to a public review webpage. The method also includes enabling businesses to receive notification of feedback for individual employees to take appropriate corrective action. Further, the business can provide customers with rewards as an incentive or encouragement to complete reviews with the goal of obtaining positive reviews from satisfied customers.

The present invention provides a robust customer service environment employing “Key Performance Indicators” (KPIs), which represent both customer interaction experiences and also the overall efficacy of agent performance on an interaction-by-interaction basis. A KPI can be any metric for measuring a category of information related to a call center interaction, e.g., customer satisfaction or agent ability/performance. Input from customer experiences, whether originating from the customer, agent, or agent supervisor, is catalogued and linked to one or more KPIs. Key performance indicators are associated with a key performance indicator template, which is linked with a project comprising routing rules, triggers, and specific actions that are driven as a result of the key performance indicator template. The project may be a phone/IVR project, Web CallBack project, email project, or a Chat project. Execution of the key performance indicator template triggers pre-, during, and/or post-call, -chat, -CallBack, or -email input from a call center user.

A method and apparatus for automatic quality evaluation of an activity related to an organization, such as an agent of an organization which interacts with a calling party, a product, a campaign or the like, based on any combination of one or more of the following: the interaction itself and particularly its vocal part; meta data related to the call, to the call parties or to the environment; information extracted from the call or general information. The method may be activated off-line or on-line, in which case all alert can be generated for one or more calls.

In the present invention, a textual document is syntactically analyzed and knowledge is constructed from a single word or plural words. The knowledge is then marked, from the broken down knowledge (represented by the underscores in FIG. 1) or from a part-of-speech, as a related object (node) or a relation (edge) (represented by ‘n’ or ‘e’ shown in FIG. 1). In other words, in the present invention a textual document is treated as knowledge constructed from a single word or plural words. The knowledge extracted from the textual document is structured to form a knowledge structure (such as a graph structure constituted from nodes and edges). At least one link can be established between each of the knowledge structure elements and a semantically closest concept entry in a hierarchical concept dictionary.

A method and apparatus are provided for presenting script to be followed by a telemarketer during a threaded conversation with a customer. The method includes the steps of recognizing a word content of a response of the customer to a first portion of the presented script and detecting key words and key words in context of the response. The method further includes the steps of evaluating the detected key words and key words in context to determine an information content, comparing the information content of the evaluated words with an information content of a plurality of expected customer responses and selecting the expected customer response with a closest relative match and following a script associated with the selected expected customer response of the customer as a second portion of the presented script.

A method for managing a client's search for a candidate can include requisitioning a job; describing a job; defining a candidate; searching an internal talent pool of candidates; searching an external talent pool of candidates; screening candidates; managing selection of the candidates; managing offer and hire of the candidates; and managing an on-board process. Alternatively, the method can include, at least one of: requisitioning a job; describing a job; defining a candidate; searching an internal talent pool of candidates; searching an external talent pool of candidates; screening candidates; managing selection of the candidates; managing offer and hire of the candidates; and managing an on-board process. A method for managing a job search of a candidate can include: performing a self assessment; building a resume; preparing a cover sheet; researching; networking; searching for a job; scoring a job; interviewing; sending a thank you letter; evaluating an offer; resigning from a prior position; and managing an on-board process. Alternatively, the method can include at least one of: performing a self assessment; building a resume; preparing a cover sheet; researching; networking; searching for a job; scoring a job; interviewing; sending a thank you letter; evaluating an offer; resigning from a prior position; and managing an on-board process.

Internet-based business system and management programs therefor, and more particularly to financial investment management characterized by a unique system of attracting and identifying the Best Investors, including offering, facilitating and managing performance-based investment competitions based on model (virtual) investment portfolios, creating actual portfolios for the identified Best Investor, creating and operating actual mutual funds based on the identified Best Investors as fund managers, and providing a full suite of related subscriber and investor services associated therewith as a fund supermarket. The invention includes facilitation of daily feedback of one or more significant and appropriate financial performance metric(s), preferably the NAV (iTAV), of identified stocks and funds. Performance ranking of advice is provided so that the investor knows the track record (ranking), on an ongoing basis, of a particular advisor, thereby establishing credibility of comments. Important analytic tools are provided, including unique reports on: Overall Performance, Stratification, Volatility, Market Timing, Fundamentals, and GS/E or GE/S Ratio, which function as powerful decision tools for the site members, fund managers and subscribers. The top 100 Best Investors are recognized as the m100, which may be a list, a tracked index, and a Fund.

A system and method for organizing knowledge in such a way that humans can find knowledge, learn from it, and add to it as needed is disclosed. The exemplary system has four components: a knowledge base (215), a learning model (21) and an associated tutor (13), a set or user tools (31, 32), and a backend system (33). The invention also preferably comprises a set of application programming interfaces (APIs) that allow these components to work together, so that other people can create their own versions of each of the components. In the knowledge web a community of people with knowledge to share put knowledge in the database using the user tools. The knowledge may be in the form of documents or other media, or it may be a descriptor of a book or other physical source. Each piece of knowledge is associated with various types of meta-knowledge about what the knowledge is for, what form it is in, and so on.

Relationships among members of a social network are automatically characterized by determining the pattern and purposes of electronic messages communicated between such members. By leveraging an organization's existing messaging infrastructure, the present invention can inexpensively and unobtrusively provide management with insights into interpersonal interactions that are either helpful or harmful to the performance of high-impact teams. Such insights are useful in mitigating human interactional problem areas, improving individual and group performance, and in team building and self-assessment or research activities.

A computerized mortgage loan system and process to enable borrowers to design mortgage loans that meet their particular individual needs and financial goals, and that can be adapted to fit changing needs and goals is provided. The loan requirements of the borrower are obtained and applied to a set of rules for combining loan product features. One or more loan recommendations are determined and presented to the borrower. The loan recommendations include customized combinations of loan features based on the loan requirements of the borrower and the rules.

A system for presenting customized special offers to customers, the special offers including targeted offers to a customer selected from a plurality of customers, and for collecting purchasing behavior information concerning the customers, the system comprising a computer including a database containing customer account information providing information specific to a particular customer account; the at computer also including a database containing special offers including a targeted offer which is to be made to selected customer accounts on the basis of targeted offer targeting parameters; a plurality of customer cards, each customer card having machine readable card information indicating at least identification of the card with a particular customer account; a customer interface in communication with the computer to transfer data therebetween; the customer interface having a card reader for reading machine readable card information from the customer card; the computer including means for generating a customized customer offer list available to that particular customer account which includes the special offer; an offer communicator for communicating the customer offer list to the customer for which it is generated; a check-out at which the customer presents purchased item information indicating items being purchased by the customer; the check-out including a card reader for reading the customer card; the computer including means for sending information from the customized customer offer list to the check-out; the computer further including means for collecting customer purchase information which is indicative of items being purchased by the customer via the check-out; the computer still further including means for editing the customer account information to reflect items purchased by the customer.

A method for securing an IT (information technology) system using a set of methods for knowledge extraction, event detection, risk estimation and explanation for ranking cyber-alerts which includes a method to explain the relationship (or an attack pathway) from an entity (user or host) and an event context to another entity (a high-value resource) and an event context (attack or service failure).

A method and system for distributing professional investment advice to investors is provided. A computerized exchange system permits one or more advisors to make investment strategies available to subscribing investors. Each strategy defines a sequence of trade transactions that are consistent with strategy parameters and are designed to achieve the risk and return objectives of the strategy. The strategies are distributed to subscribers who can undertake the recommended transactions using separate brokerage accounts. A subscriber can maintain a corresponding portfolio that assigns weighting factors to various strategies in order to provide a customized investment strategy. Accordingly, the exchange system can provide professional fund manager trading decisions to individual investors in near real time without the administrative burdens or costs associated with traditional mutual funds.

An online work management system provides a marketplace for multiple job owner and workers. The job owners provide a job description that defines task. The job description may be processed to generate task descriptions that may be published for workers' application. The task descriptions specify the qualification or restrictions for workers to have the task assigned. The online work management system also provides various functions supporting coordination and management of task assignment such as determining the trust level of the user's identity, search the tasks or workers, monitoring the progress of job, managing payment to workers, training and testing the workers, evaluating the review by the job owners, and generation of surveys.

A finance function high performance capability assessment model helps a business meet the challenges of the global marketplace. As a result, businesses can achieve the clarity, consistency, and well-defined execution of a finance functions improvement program. In addition, the finance function high performance capability assessment model helps the business to identify specific areas in which cost reductions and improvements to key areas that impact finance functions may be made and understand how to make the improvements.

A system, method and article of manufacture are provided for a first business entity to provide a network-based supply chain framework for collaborative order management between at least a second and a third independent business entity, such as a service provider, vendor, reseller, manufacturer and the like. A request for an order is received over a network with an automated system, from at least a second business entity. The order is transmitted over a network, with an automated system, to at least the third business entity. Information is received from the third business entity relating to a status of completion of the order by the third business entity using a network. The progress in completing the order is tracked based on the information received from the third business entity. Progress reports from the tracking are generated periodically; and transmitted to the second business entity using the network.

In embodiments of the present invention, a method for managing tasks comprises assigning a task to an individual, associating the task with a points value, receiving an indication that a task is completed, grading the completed task, and awarding points for a completed task to an individual. In other embodiments of the present invention, a method of rewarding individuals for completing assigned tasks may comprise providing a collecting, matching, and trading game facility, wherein the facility provides collectables and collectable packs for collecting, matching, and trading as a reward for having reached a level of task completion; and allowing the individual access to the collecting, matching, and trading game facility, wherein access is based on at least one of permission, a task completed, a number of tasks completed, and a value associated with task completion.

A multilingual conversation database has subdatabases set according to a combination of languages different from each other for use in a conversation. Each of the subdatabases has a first area for setting a conversational situation and a second area for storing units of languages likely to be used for respective situations; if the situation in the first area is selected, a language unit in the second area corresponding to the situation is displayed. A multilingual conversation system comprises the multilingual conversation database and a communication facility into which the database is downloaded.

The present invention provides methods and systems for facilitating business processes in an enterprise application. The method according to one embodiment of the present invention comprises obtaining information regarding one or more entities and analyzing the information regarding the one or more entities to determine one or more paths between the one or more entities and one or more members of an enterprise. Information regarding the one or more entities is distributed to the one or more members of the enterprise where one or more paths exist between the one or more members of the enterprise and the one or more entities.

A method for managing a business. At least one relationship is determined between N business components (B₁, B₂, . . . , B_N) and respective N costs (C₁, C₂, . . . , C_N) and respective N values (V₁, V₂, . . . , V_N) pertaining to the N business components. The N business components are a subset of M business components (B₁, B₂, . . . , B_M) of a Component Based Model (CBM) of the M business components subject to M≧2 and N≦M. Determining the at least one relationship includes relating business components of the CBM with an Information Technology (IT) model of an IT system. The IT model includes abstract IT structures, virtual IT structures, real IT structures, or combinations thereof.

A way is provided for architecting a server-less office that delivers anywhere anytime computing support to an organization. The server-less office comprises a plurality of information technology IT components selected based on business objectives and constraints associated with the business function of the organization to work together to deliver computing support functions to a plurality of end users who no longer have local computing support and may only have thin clients on their desks. A pre-determined server-less architecture is imposed by the present invention by including at least four architectural groupings of IT components that the organization must map the objectives and constraints of its business functions onto for IT component selection purposes. A local group is included in this minimum set of groups so that unique processing needs can be satisfied that are not met by the imposed pre-determined server-less office architectural groupings.