The invention relates to the technical field of passenger service, and discloses a construction method and device of a
dynamic extension word
bank, equipment and a medium. The method comprises the following steps: acquiring multi-source heterogeneous original knowledge data related to
civil aviation passenger service, and converting the multi-source heterogeneous original knowledge data into a standard format text;
processing the
unstructured data in the standard format text based on the adaptive word segmentation model and the stop
word list to obtain a plurality of candidate words; performing multi-dimensional corpus feature quantitative analysis on each candidate word to determine candidate keywords; and performing similarity calculation based on the entity word segmentation and the candidate keywords, determining effective candidate keywords, and adding the effective candidate keywords into the dynamic expansion word
bank. By means of the method and device, the technical problems that in the prior art, a word
bank used by a
civil aviation service system is usually based on a static vocabulary or depends on manual compiling and updating, the static word bank cannot be updated in real time, the characteristics of the
civil aviation field cannot be flexibly handled, and the maintenance cost is high due to manual updating and maintenance are solved.