2 results about "Key terms" patented technology

Mechanisms are provided to automatically identify referenced assets in real-time streaming communications and automatically identify, retrieve, and present these assets during the real-time streaming communication. The mechanisms obtain, in real-time, a textual representation of a user's input during the real-time streaming communication. As part of a background process to the real-time streaming communication, computer natural language processing is executed on the textual representation to identify key terms or key phrases from the textual representation. The computer natural language processing is specifically configured to identify key terms / phrases corresponding to references to assets. As part of the background process, one or more search queries are generated and executed to search for a matching asset based on the identified key terms / phrases. As part of the real-time streaming communication, the matching asset is presented to participant computing devices of the real-time streaming communication.

The invention discloses an automatic calculation method and system for a technical support question answering system, and the method comprises the steps: constructing a large language evaluation model, and carrying out the matching verification calculation of the accuracy of key terms in answers through the key term completion of the large language evaluation model, so as to obtain a key term set which fails in matching; reconstructing operation steps in the reference answers according to the answers through a large language evaluation model, and calculating whether the answers contain correctness and integrity of all the operation steps mentioned in the reference answers or not to obtain a step sequence correctness calculation result and a step integrity calculation result; and obtaining a final calculation score based on the key term set which fails in matching, a step sequence correctness calculation result and a step integrity calculation result. According to the method, two technical means ClozeFact and StepRestore are adopted and used for evaluating the accuracy of the key terms and the sequence and integrity of the operation steps respectively, and the defects of an existing evaluation method are overcome.