This invention discloses an intelligent customer service semantic analysis
system for e-commerce, belonging to the field of e-commerce technology. It includes a text input module, a text preprocessing module, a multi-module collaborative semantic
parsing module, an e-commerce
scenario dynamic association module, a personalized reply generation module, a closed-loop self-learning optimization module, and a text output and log recording module. These modules achieve bidirectional interaction and collaborative work through a data
bus, forming a closed-loop architecture. Through a
semantic association fusion unit, it achieves collaborative calibration of entities, intents, logic, and emotions. The accuracy of complex
sentence parsing is improved by 25%-30% compared to existing technologies, the entity extraction accuracy reaches over 98.5%, and the
intent recognition F1
score reaches over 97.8%. Through dynamic dictionary updates and a closed-loop self-learning mechanism, it adapts to new product categories and new business terms in real time, reducing the entity false negative rate to below 1.2%, eliminating the need for frequent manual corpus maintenance. Through multi-
source data collection and collaborative iteration, the
system's
response time to new scenarios is shortened from weekly to daily.