The application discloses a kind of oral conversation
data processing methods based on agent, belong to
artificial intelligence big data processing technical field, including receiving the voice input file sent by user end, voice
signal is converted into text data, while extracting emotional characteristics, generate emotional
label and voice
prosody characteristics, text and emotional information are combined to form dialogue
anchor point information, construct path graph, calculate edge weight;According to the similarity of current dialogue
anchor point and historical path node, construct
propagation matrix, carry out intelligent path reasoning, calculate path
score, ensure that emotional fluctuation influences task path selection, agent selects optimal path according to path
score to carry out subsequent task
processing, and real-time correction is carried out after
user feedback;Through emotional analysis technology, real-time adjust the
anchor point information of current conversation, and adjust the reasoning process according to feedback, form closed-loop adaptive adjustment mechanism, to optimize the response quality of
system, enhance the sense of trust of user to
system.