307 results about "Speech applications" patented technology

The present solution includes a real-time automated communication method. In the method, a real-time communication session can be established between a text exchange client and a speech application. A translation table can be identified that includes multiple entries, each entry including a text exchange item and a corresponding conversational translation item. A text exchange message can be received that was entered into a text exchange client. Content in the text exchange message that matches a text exchange item in the translation table can be substituted with a corresponding conversational item. The translated text exchange message can be sent as input to a voice server. Output from the voice server can be used by the speech application, which performs an automatic programmatic action based upon the output.

A computer system in the form of a voice command platform includes a voice browser and voice-based applications. The voice browser has global-level grammar elements and the voice applications have application-level grammar and grammar elements. A programming feature is provided by which developers of the voice applications can programmably weigh or weight global-level grammar elements relative to the application-level grammar or grammar elements. As a consequence of the weighting, a speech recognition engine for the voice browser is more likely to accurately recognize voice input from a user. The weighting can be applied on the application as a whole, or at any given state in the application. Also, the weighting can be made to the global level grammar elements as a group, or on an individual basis.

A telephony application such as an interactive voice response (“IVR”) needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to initiate an appropriate voice application. Conventionally, the call stream is sent to a call-progress analyzer (“CPA”) for analysis. Once a result is reached, the call stream is redirected to a call processing unit running the IVR according to the analyzed result. The present scheme feeds the call stream simultaneous to both the CPA and the IVR. The CPA is allowed to continue analyzing and outputting a series of analysis results until a predetermined result appears. In the meantime, the IVR can dynamically adapt itself to the latest analysis results and interact with the call with a minimum of delay.

A method and system for implementing run-time control over voice application behavior. The method includes identifying a plurality of control point locations within a given voice application and a plurality of corresponding required responses to the control points. A design-for-control methodology is used to instrument the control points of voice application. A control agent is configured with web-based controls to manage the control points. The control points are used to alter the voice application's behavior during run-time.

A method of utilizing one or more generic software components to develop a specific voice application. The generic software components are configured to enable development of a specific voice application. The generic software components include a generic dialog asset that is stored in a repository. The method further comprises the step of deploying the specific voice application in a deployment environment, wherein the deployment environment includes the repository.

A system and method for facilitating the efficient development, testing and implementation of speech applications is disclosed which separates the speech user interface from the business logic. A speech user interface description is created devoid of business logic in the form of a machine readable markup language directly executable by the runtime environment based on business requirements. At least one business logic component is created separately for the speech user interface, the at least one business logic component being accessible by the runtime environment.

A prompt collecting tool (190) for an interactive voice response system (100) includes a voice enabled application server (150), a voice simulator coupled to the voice enabled application server, and a processor coupled to the voice simulator. The processor can be programmed to execute (202) a voice application having a plurality of audio prompts, play (206) audio if a pre-stored audio is available for a particular prompt, capture (208) text when no pre-stored audio is available and forward (210) the captured text to the prompt collecting tool. The voice simulator can include a VoiceXML browser (160), a text to speech text service (170), and a text based recognition service (180) for example.

In embodiments of the present invention improved capabilities are described for controlling a mobile communication facility utilizing content information comprising accepting speech presented by a user using a resident capture facility on the mobile communication facility while the user engages an interface that enables a command mode for the mobile communications facility; processing the speech using a resident speech recognition facility to recognize command elements and content elements; transmitting at least a portion of the speech through a wireless communication facility to a remote speech recognition facility; transmitting information from the mobile communication facility to the remote speech recognition facility, wherein the information includes information about a command recognized by the resident speech recognition facility and information about the content recognized by the resident speech recognition facility; generating speech-to-text results utilizing the remote speech recognition facility based at least in part on the speech and on the information related to the mobile communication facility; and transmitting the text results for use on the mobile communications facility.

A communication unit (105) includes a communication interface, for transmitting and receiving communications when operably connected to a first communication network; and a processor cooperatively operable with the communication interface. Responsive to receipt of an utterance, the communication unit (105) can perform a fetch (109) over the communication interface and can transmit a first message (107) having the utterance over the communication interface. The communication unit (105) can receive a second message (113) having a result (111) of a recognition of the utterance from the communication interface in response to the fetch (109).

A distributed voice application execution environment system conducts a voiceprint analysis when a user initially begins to interact with the system. If the system is able to identify the user through a voiceprint analysis, the system immediately begins to interact with the user utilizing voice applications which have been customized for that user.

A system, method and computer program product are provided for initiating a tailored voice application according to an embodiment. First, a voice application is installed at a server. A request to instantiate the voice application is received from a user. User-specific configuration parameters are also received. An instance of the voice application is instantiated in a modified form based on the user-specific configuration parameters. A system, method and computer program product provide a voice-based interface according to one embodiment. A voice application is provided for verbally outputting content to a user. An instance of the voice application is instantiated. Content is selected for output. The content is output verbally using the voice application. The instance of the voice application pauses the output and resumes the output. A method for providing a voice habitat is also provided according to one embodiment. An interface to a habitat is provided. A user is allowed to aggregate content in the habitat utilizing the interface. A designation of content for audible output is received from the user. Some or all of the designated content is output. The user is also allowed to aggregate applications in the habitat utilizing the interface. Spoken commands are received from the user and are interpreted using a voice application. Commands are issued to one or more of the applications in the habitat via the voice application.

A unified web-based voice messaging system provides voice application control between a web browser and an application server via an hypertext transport protocol (HTTP) connection on an Internet Protocol (IP) network. The application server, configured for executing a voice application defined by XML documents, selects an XML document for execution of a corresponding voice application operation based on a determined presence of a user-specific XML document that specifies the corresponding voice application operation. The application server, upon receiving a voice application operation request from a browser serving a user, determines whether a personalized, user specific XML document exists for the user and for the corresponding voice application operation. If the application server determines the presence of the personalized XML document for a user-specific execution of the corresponding voice application operation, the application server dynamically generates a personalized HTML page having media content and control tags for personalized execution of the voice application operation; however if the application server determines an absence of the personalized XML document for the user-specific execution of the corresponding voice application operation, the application server dynamically generates a generic HTML page for generic execution of the voice application operation. Hence, a user can personalize any number of voice application operations, enabling a web-based voice application to be completely customized or merely partially customized.

A unified web-based voice messaging system provides voice application control between a web browser and an application server via an hypertext transport protocol (HTTP) connection on an Internet Protocol (IP) network. The application server executes the voice-enabled web application by runtime execution of a first set of extensible markup language (XML) documents that define the voice-enabled web application to be executed. The application server generates an HTML form specifying selected application parameters from an XML document executable by the voice application. The HTML form is supplied to a browser, enabling a user of the browser to input or modify application parameters for the corresponding XML document into the form. The application server inserts the received input application parameters into the XML document, and stores the document.

A system for developing and testing a telephony application on a interactive voice system without using associated telephony hardware. The telephony application normally sends and receives hardware signals to and from the system telephony hardware for communication with a telephone. In this invention a telephony emulator intercepts the hardware signals from the voice application and sends back simulated hardware signals to the voice application. A graphical user interface provides the user output in response to the telephony emulator means and accepts and passes on user input to the emulator means.

The present solution includes a method for dynamically switching modalities in a dialogue session involving a voice server. In the method, a dialogue session can be established between a user and a speech application. During the dialogue session, the user can interact using an original modality, which is either a speech modality, a text exchange modality, or a multi mode modality that includes a text exchange modality. The speech application can interact using a speech modality. A modality switch trigger can be detected that changes the original modality to a different modality. The modality transition to the second modality can be transparent to the speech application. The speech application can be a standard VoiceXML based speech application that lacks an inherent text exchange capability.

A speech applications server is arranged to provide a user driven service in accordance with an application program in response to user commands for selecting service options. The user is prompted by audio prompts to issue the user commands. The application program comprises a state machine operable to determine a state of the application program from one of a predetermined set of states defining a logical procedure through the user selected service options, transitions between states being determined in accordance with logical conditions to be satisfied in order to change between one state of the set and another state of the set. The logical conditions include whether a user has provided one of a set of possible commands. A prompt selection engine is operable to generate the audio prompts for prompting the commands from the user in accordance with predetermined rules. The prompt selected by the prompt selection engine is determined at run-time. Since the state machine and the prompt selection engine are separate entities and the prompts to be selected are determined at run-time, it is possible to effect a change to the prompt selection engine without influencing the operation of the state machine, enabling different customisations to be provided for the same user driven services, in particular this allows multilingual support, with the possibility of providing rules to adapt the prompt structure allowing for grammatical differences between to languages to be taken into account thus providing higher quality multiple language support.

A multi-tenant voice extensible markup language (VXML) voice system includes a voice portal connected to at least one telephony network; a voice application server integrated with the voice portal; and a multi-tenant configuration application integrated with the voice application server, the configuration application accessible to the tenants from a data packet network.

A system for use in developing a voice application, including a dialog element selector for defining execution paths of the application by selecting dialog elements and adding the dialog elements to a tree structure, each path through the tree structure representing one of the execution paths, a dialog element generator for generating the dialog elements on the basis of predetermined templates and properties of the dialog elements, the properties templates received from a user of the system, each of said dialog elements corresponding to at least one voice language template, and a code generator for generating at least one voice language module for the application on the basis of said at least one voice language template and said properties. The voice language templates include VoiceXML elements, and the dialog elements can be regenerated from the voice language module. The voice language module can be used to provide the voice application for an IVR.