1194 results about "Response system" patented technology

A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections on an automated phone system or other response system to present the most frequently used items earlier in the option list, or otherwise order options and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques. Prioritization of options provides a more enjoyable, efficient experience for callers without increasing administrative overhead.

A system, method, and computer readable medium storing a software program for translating a script for an interactive voice response system to a script for a visual interactive response system. The visual interactive response system executes the translated visual-based script when a user using a display telephone calls the visual interactive response system. The visual interactive response system then transmits a visual menu to the display telephone to allow the user to select a desired response, which is subsequently sent back to the visual interactive response system for processing. The voice-based script may be defined in voice extensible markup language and the visual-based script may be defined in wireless markup language, hypertext markup language, or handheld device markup language. The translation system and program includes a parser for extracting command structures from the voice-based script, a visual-based structure generator for generating corresponding command structure for the visual-based script, a text prompt combiner for incorporating text translated from voice prompts into command structure generated by the structure generator, an automatic speech recognition routine for automatically converting voice prompts into translated text, and an editor for editing said visual-based script.

A system for detecting and responding to an attack comprises a filter module, a node, a management module, and a test node. The filter module allows questionable messages to proceed. The node receives the questionable messages and maintains logical operations associated with the questionable messages within a restricted region. The management module resets the service node upon a network attack. The test node replays the node questionable messages to identify a new attack. A method of protecting against a network attack logs questionable messages and directs the questionable messages to a node. The method maintains logical operations associated with the questionable messages within a restricted region and identifies a network attack upon the node, which triggers an intrusion response. The intrusion response resets the node, replays the questionable messages within a test node to identify a new attack message, and adds the new attack message to the known attack messages.

A data collection and distribution system for monitoring aircraft in flight, on the ground and at the gate or terminal for monitoring critical and catastrophic events, managing the emergency during such an event, and for investigating the event. The system generates, transmits and collects critical data generated by monitoring equipment onboard an aircraft or other commercial transport and selectively displays the data on a cockpit display console as well as for downloading, transmitting and displaying data at external monitoring and response stations, including fixed ground stations, roving ground stations and chase aircraft or vehicles. Digital surveillance information is collected, processed, dispatched, and log via remote control and access. The system includes a variety of system appliances such as surveillance cameras, sensors, detectors, and panic buttons and accommodates legacy equipment. Within the commercial transport, the system maybe hardwired or may use wireless transmission and receiving systems.

The present invention discloses a solution for customizing synthetic voice characteristics in a user specific fashion. The solution can establish a communication between a user and a voice response system. A data store can be searched for a speech profile associated with the user. When a speech profile is found, a set of speech output characteristics established for the user from the profile can be determined. Parameters and settings of a text-to-speech engine can be adjusted in accordance with the determined set of speech output characteristics. During the established communication, synthetic speech can be generated using the adjusted text-to-speech engine. Thus, each detected user can hear a synthetic speech generated by a different voice specifically selected for that user. When no user profile is detected, a default voice or a voice based upon a user's speech or communication details can be used.

A method and apparatus is disclosed for improving the security of computer networks by providing a means operating passively on the network for detecting, reporting and responding to intruders. The system is comprised of a plurality of intruder sensor client computers and associated event correlation engines. Resident in the memory of the client computer and operating in the background is a Tactical Internet Device Protection (TIDP) component consisting of a passive intruder detector and a security Management Information Base (MIB). The passive intruder detector component of the TIDP passively monitors operations performed on the client computer and emits a Simple Network Management Protocol (SNMP) trap to an event correlation engine when it identifies a suspected intruder. The event correlation engine, through the use of a behavior model loaded in its memory, determines whether the user's activities are innocent or those of a perspective intruder. When the event correlation engine is unable to classify a user based on a single trap message, it can request historical information from the security MIB, a database of the operating history of the client computer including a chronology of the illegal operations performed on the client. Once the event correlation engine determines that an intruder is located at an associated client workstation, it generates a status message and transmits the message to all of its subscribers, informing them of the presence and location of a suspected intruder.

A disclosed notification and response system enables applications to communicate with recipients using a number of different media. The notification and response system (i) sends requests to one or more recipients, using the medium specified by each individual recipient; (ii) collects and processes responses; and (iii) forwards the responses to their final destination by means of the medium specified by the final destination. Applications frame requests in at least one supported human language and media format, and the request is delivered to the appropriate recipient(s), according to their preferences. Communication flow expressions specify the recipients for a given request, and how, when and where each recipient shall receive the request. Requests are dynamically updated, and the parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient's communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints. Communication flow expressions are evaluated using a three-valued logic: notification failure (maybe), response failure (false) and response success (true). Primitives specify simultaneous or sequential contact, and when execution of the sub-expression should terminate by defining a logical combination of success test results.

Systems and methods selectively stimulate components of the pudendal nerve away from the sacral root to evoke desired physiologic responses in persons who lack the ability to otherwise produce these responses—e.g., maintain continence and/or produce micturition, and/or provide male/female sexuality responses, and/or provide bowel responses. The systems and methods use a multiple electrode array, or individual electrodes, placed on, in, or near the pudendal nerve. The electrode array, or individual electrodes, in association with a pulse generator, provide selective stimulation of individual fascicles within the pudendal nerve, to achieve different physiologic responses.

A method and system for communicating between a calling party and a called party, includes a dialer for dialing a communication device of a called party, a sensor for sensing whether a voice menu file is associated with the communication device of the called party, and an interactive display for displaying the voice menu file when the sensor senses the voice menu file.

Systems and methods for receiving natural language queries and/or commands and execute the queries and/or commands. The systems and methods overcomes the deficiencies of prior art speech query and response systems through the application of a complete speech-based information query, retrieval, presentation and command environment. This environment makes significant use of context, prior information, domain knowledge, and user specific profile data to achieve a natural environment for one or more users making queries or commands in multiple domains. Through this integrated approach, a complete speech-based natural language query and response environment can be created. The systems and methods creates, stores and uses extensive personal profile information for each user, thereby improving the reliability of determining the context and presenting the expected results for a particular question or command.

An apparatus and method for monitoring the performance of an interactive voice response (IVR) system used by an automated call processing center generates logs of call activity, determines routing information from the logs, notes predetermined significant activity in agent-caller dialog portions of calls routed to an agent in the logs, and determines at least one quantity correlated to a true intention of callers. A performance model of the IVR system is generated from the logs. The logs, the routing information, the quantity correlated to the true intention of the callers, and the performance model are analyzed to determine a performance value of the IVR system, which is used to monitor the IVR system.

A threat sensing system is provided including, in some aspects, a plurality of threat sensing devices distributed throughout a school or facility, with each of the threat sensing devices comprising one or more acoustic sensors, one or more gas sensors, and a communication circuit or communication device configured to output sensor data to a system gateway. The system gateway is configured to receive and process the sensor data output from the threat sensing devices and determine whether the processed sensor data corresponds to one of a predetermined plurality of known threats (e.g., a gunshot) and, if so, to communicate the existence of the threat, the processed sensor information, and/or predetermined messaging information to one or more recipient devices (e.g., first responders, dispatchers).

A system for analyzing an interactive voice response (IVR) system of a call processing center determines a complete sequence of events occurring within the IVR system. The IVR system being operable to automatically accept calls from callers and respond to input from the callers. The system models a call flow of the IVR system as a non-deterministic finite-state automaton. A recording of a plurality of calls to the call processing center is split, such that each of plural calls to the call center is in one audio file. For a plurality of calls, the system detects a complete sequence of DTMF and/or speech input to the IVR system, detects selected prompts issued by the IVR system, and inputs the detected sequence of DTMF and/or speech input as well as the detected prompts issued by the IVR system into the finite-state automaton to determine a call-event sequence for that call. The call-event sequence includes information regarding how that call left the IVR system.

The present invention provides a power regulation system and method with high speed signal settling capabilities for providing rapid active transient response to a microelectronic device. An active transient response system includes a power supply configured to receive external and/or internal signals indicating the occurrence of transient load conditions and to respond to the transient load conditions based on one or more of these signals. The system may further include a transient suppressor configured for early detection of transients, assisting in transient suppression, and early signaling of transient activity to the power supply.

The system provides rapid recovery to steady state operation from the active transient response mode by using a digital compensator to quickly modifying the duty cycle and provide a voltage offset proportional to the transient microprocessor load step. Recovery is further improved by current rephasing techniques.

A system for analyzing the performance of an interactive voice response (IVR) system operates to record from end to end plural calls from callers. For a plurality of calls, the system codes and annotates an agent-caller interaction, including a topic discussed during the interaction; detects a routing operation of the IVR system by detecting a sequence of events in the IVR system, with reference to a call-flow file that summarizes the call-flow model of the IVR system, for each call; and cross-tabulates routing information obtained from the detected sequence of events with results from the coded and annotated agent-caller interactions.

A voice response system and method for navigating any network and using facilities and applications provided by various destination nodes within the network. No change is required in the applications provided by the destination nodes. A user can control and navigate the system with no prior knowledge of the system via self-discovery facilities provided as part of a learning system that adapts itself to the user.