1203 results about "Response system" patented technology

A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections on an automated phone system or other response system to present the most frequently used items earlier in the option list, or otherwise order options and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques. Prioritization of options provides a more enjoyable, efficient experience for callers without increasing administrative overhead.

Systems and methods for receiving natural language queries and / or commands and execute the queries and / or commands. The systems and methods overcomes the deficiencies of prior art speech query and response systems through the application of a complete speech-based information query, retrieval, presentation and command environment. This environment makes significant use of context, prior information, domain knowledge, and user specific profile data to achieve a natural environment for one or more users making queries or commands in multiple domains. Through this integrated approach, a complete speech-based natural language query and response environment can be created. The systems and methods creates, stores and uses extensive personal profile information for each user, thereby improving the reliability of determining the context and presenting the expected results for a particular question or command.

A system for visually representing user behavior within an interactive voice response (IVR) system of a call processing center generates a complete sequence of events within the IVR system for plural calls to the call processing center, the plurality of calls being recorded from end to end. A call flow of the IVR system is modeled as a non-deterministic finite-state machine, such that a start state of the finite-state machine represents a first prompt of the IVR system, other states of the finite-state machine represent subsequent prompts at which a branching occurs in the call flow of the IVR system, exit conditions are represented as end states, and transitions of the finite-state machine represent transitions between call flow states triggered by data inputted by a user or by internal processing of the IVR system. The complete sequences of events for the plural calls are provided to the finite-state machine to produce a two-way matrix of several counters. The data from the two-way matrix is represented as a state-transition diagram.

A system, method, and computer readable medium storing a software program for translating a script for an interactive voice response system to a script for a visual interactive response system. The visual interactive response system executes the translated visual-based script when a user using a display telephone calls the visual interactive response system. The visual interactive response system then transmits a visual menu to the display telephone to allow the user to select a desired response, which is subsequently sent back to the visual interactive response system for processing. The voice-based script may be defined in voice extensible markup language and the visual-based script may be defined in wireless markup language, hypertext markup language, or handheld device markup language. The translation system and program includes a parser for extracting command structures from the voice-based script, a visual-based structure generator for generating corresponding command structure for the visual-based script, a text prompt combiner for incorporating text translated from voice prompts into command structure generated by the structure generator, an automatic speech recognition routine for automatically converting voice prompts into translated text, and an editor for editing said visual-based script.

A method and apparatus for remote access to a target application is disclosed where a system administrator may establish telephonic contact with an interactive voice response system and obtain access to the target application by speech communication. The interactive response system may authenticate the system administrator by implementing various measures including biometric measures. Once access is granted, the interactive response system may broker a communication between the target application using text / data and the system administrator using natural language.

A system for detecting and responding to an attack comprises a filter module, a node, a management module, and a test node. The filter module allows questionable messages to proceed. The node receives the questionable messages and maintains logical operations associated with the questionable messages within a restricted region. The management module resets the service node upon a network attack. The test node replays the node questionable messages to identify a new attack. A method of protecting against a network attack logs questionable messages and directs the questionable messages to a node. The method maintains logical operations associated with the questionable messages within a restricted region and identifies a network attack upon the node, which triggers an intrusion response. The intrusion response resets the node, replays the questionable messages within a test node to identify a new attack message, and adds the new attack message to the known attack messages.

A data collection and distribution system for monitoring aircraft in flight, on the ground and at the gate or terminal for monitoring critical and catastrophic events, managing the emergency during such an event, and for investigating the event. The system generates, transmits and collects critical data generated by monitoring equipment onboard an aircraft or other commercial transport and selectively displays the data on a cockpit display console as well as for downloading, transmitting and displaying data at external monitoring and response stations, including fixed ground stations, roving ground stations and chase aircraft or vehicles. Digital surveillance information is collected, processed, dispatched, and log via remote control and access. The system includes a variety of system appliances such as surveillance cameras, sensors, detectors, and panic buttons and accommodates legacy equipment. Within the commercial transport, the system maybe hardwired or may use wireless transmission and receiving systems.

The present invention discloses a solution for customizing synthetic voice characteristics in a user specific fashion. The solution can establish a communication between a user and a voice response system. A data store can be searched for a speech profile associated with the user. When a speech profile is found, a set of speech output characteristics established for the user from the profile can be determined. Parameters and settings of a text-to-speech engine can be adjusted in accordance with the determined set of speech output characteristics. During the established communication, synthetic speech can be generated using the adjusted text-to-speech engine. Thus, each detected user can hear a synthetic speech generated by a different voice specifically selected for that user. When no user profile is detected, a default voice or a voice based upon a user's speech or communication details can be used.

A method and apparatus is disclosed for improving the security of computer networks by providing a means operating passively on the network for detecting, reporting and responding to intruders. The system is comprised of a plurality of intruder sensor client computers and associated event correlation engines. Resident in the memory of the client computer and operating in the background is a Tactical Internet Device Protection (TIDP) component consisting of a passive intruder detector and a security Management Information Base (MIB). The passive intruder detector component of the TIDP passively monitors operations performed on the client computer and emits a Simple Network Management Protocol (SNMP) trap to an event correlation engine when it identifies a suspected intruder. The event correlation engine, through the use of a behavior model loaded in its memory, determines whether the user's activities are innocent or those of a perspective intruder. When the event correlation engine is unable to classify a user based on a single trap message, it can request historical information from the security MIB, a database of the operating history of the client computer including a chronology of the illegal operations performed on the client. Once the event correlation engine determines that an intruder is located at an associated client workstation, it generates a status message and transmits the message to all of its subscribers, informing them of the presence and location of a suspected intruder.

A disclosed notification and response system enables applications to communicate with recipients using a number of different media. The notification and response system (i) sends requests to one or more recipients, using the medium specified by each individual recipient; (ii) collects and processes responses; and (iii) forwards the responses to their final destination by means of the medium specified by the final destination. Applications frame requests in at least one supported human language and media format, and the request is delivered to the appropriate recipient(s), according to their preferences. Communication flow expressions specify the recipients for a given request, and how, when and where each recipient shall receive the request. Requests are dynamically updated, and the parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient's communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints. Communication flow expressions are evaluated using a three-valued logic: notification failure (maybe), response failure (false) and response success (true). Primitives specify simultaneous or sequential contact, and when execution of the sub-expression should terminate by defining a logical combination of success test results.

Systems and methods selectively stimulate components of the pudendal nerve away from the sacral root to evoke desired physiologic responses in persons who lack the ability to otherwise produce these responses—e.g., maintain continence and / or produce micturition, and / or provide male / female sexuality responses, and / or provide bowel responses. The systems and methods use a multiple electrode array, or individual electrodes, placed on, in, or near the pudendal nerve. The electrode array, or individual electrodes, in association with a pulse generator, provide selective stimulation of individual fascicles within the pudendal nerve, to achieve different physiologic responses.

An automated correspondence response system is provide for permitting a receiving entity to generate customized responses based on data extracted from received communications. The system also provides for automated management and manipulation of data extracted from correspondence received by a receiving entity for group profiling and to perform various statistical analysis thereof.The system analyzes content of received correspondence, such as celebrity fan mail, and manages the automation of responses via targeted or “customized” letters, wherein the receiving entity creates content specific fields or terms in order to respond to correspondence in an automated and yet relevant manner. The receiving entity can electronically define what data is extracted from the correspondence. A particular “customized” response to the correspondence may be electronically selected from a plurality of possible responses based on the data extracted from the sender's correspondence so that the receiving entity can effectively respond to the sender. The “customized” automated response can also be “personalized” by including sender specific data in the “customized” automated response.

Disclosed is a system for detecting an acute myocardial infarction (i.e., a heart attack) at the earliest possible time and promptly warning the patient that he should immediately seek medical care. The present invention includes an implantable electronic system that can sense a change in the patient's electrogram that is indicative of a heart attack. If a heart attack is sensed, the device would then cause an implantable and / or externally located alarm to be actuated to warn the patient of his condition and a medical practitioner at a remote diagnostic center would receive the patient's electrogram for analysis. The patient or a caretaker would then be informed to self-inject medication through a subcutaneous, pass-through drug port that can be a separate device or integrated into the implanted device that is designed for the early detection of a heart attack. Since an implantable heart pacemaker or defibrillator already has within its structure many of the elements required for the device to recognize a heart attack, it would be expeditious to add a capability to these existing devices to detect a heart attack, have a pass-through drug port and provide an implantable and / or external alarm means to inform the patient to take appropriate action.

A method and system for communicating between a calling party and a called party, includes a dialer for dialing a communication device of a called party, a sensor for sensing whether a voice menu file is associated with the communication device of the called party, and an interactive display for displaying the voice menu file when the sensor senses the voice menu file.

A mobile query and response system and method that is based on visual cues, in which a user captures and transmits an image with a networked mobile device such as a cell phone or PDA with image capture and transmission capabilities. Searchable records that include stored image data and response information associated with such data are provided. The image transmitted by the user is used to perform a search of the records, to find in the records an image that matches the transmitted image. If a match is found, the response information associated with the stored image data for the matching image is retrieved, and that response information is used to send a reply to the user.

Systems and methods for receiving natural language queries and / or commands and execute the queries and / or commands. The systems and methods overcomes the deficiencies of prior art speech query and response systems through the application of a complete speech-based information query, retrieval, presentation and command environment. This environment makes significant use of context, prior information, domain knowledge, and user specific profile data to achieve a natural environment for one or more users making queries or commands in multiple domains. Through this integrated approach, a complete speech-based natural language query and response environment can be created. The systems and methods creates, stores and uses extensive personal profile information for each user, thereby improving the reliability of determining the context and presenting the expected results for a particular question or command.

An apparatus and method for monitoring the performance of an interactive voice response (IVR) system used by an automated call processing center generates logs of call activity, determines routing information from the logs, notes predetermined significant activity in agent-caller dialog portions of calls routed to an agent in the logs, and determines at least one quantity correlated to a true intention of callers. A performance model of the IVR system is generated from the logs. The logs, the routing information, the quantity correlated to the true intention of the callers, and the performance model are analyzed to determine a performance value of the IVR system, which is used to monitor the IVR system.

The present invention provides IP-centric, multi-channel, time-shifted and real-time telecommunications services to a plurality of system users. The system can capture both digital and analog multi-channel feeds and, through a cross-connect layer, can convert the signals to a digital format and subsequently send them to an encoder to be compressed. The encoding process can use a firmware upgradeable software developed to decrease data bitrates while retaining quality of the information at a desired level. The encoded, compressed signals may either be stored on a data-on-demand server for later viewing services, such as television / video-on-demand or audio-on-demand, or may be streamed directly to system users using a Media Streaming Subsystem (MSS). The MSS can be responsive to a system user request and operative to forward a selected stream of compressed digital data to the system user via a gateway means. The system can include a System Controller that can provide management and control of the system components and services provided by the system. The gateway means is able to receive compressed digital data from the Media Streaming Subsystem and transmit that data to a system user sending a request over a communication network. A cable modem, DSL modem or other appropriate interface can be located at each system user's location, thereby providing a means for sending multiple signal sources to a system user's Local Area Network (LAN) to which the User Computing Device(s) (UCD) of a system user are connected. The UCD receives the compressed data from the gateway means, subsequently decodes this compressed data and presents this decompressed information to the system user via a presentation system which may or may not be integrated into the UCD, thereby providing the requested entertainment services to the system user.

A complete social network based, urgent matter, communications solution and response system is provided. The system can monitor one or more social networks (or other sources of information) for the presence of keywords, scalar urgency ratings, the identity and / or number of the parties submitting the urgent requests, temporal factors such as day, date, time, time zone, or the like, in an effort to determine which social network posts or communications are urgent, and optionally prioritize or rank pending urgent matters. The system can also determine who should be involved with solving or addressing the urgent matter. The system can also determine the presence of the parties needed to solve the urgent matter, and can, based on the presence information, setup a real-time or near real-time communications session between the parties to address the urgent matter.

A threat sensing system is provided including, in some aspects, a plurality of threat sensing devices distributed throughout a school or facility, with each of the threat sensing devices comprising one or more acoustic sensors, one or more gas sensors, and a communication circuit or communication device configured to output sensor data to a system gateway. The system gateway is configured to receive and process the sensor data output from the threat sensing devices and determine whether the processed sensor data corresponds to one of a predetermined plurality of known threats (e.g., a gunshot) and, if so, to communicate the existence of the threat, the processed sensor information, and / or predetermined messaging information to one or more recipient devices (e.g., first responders, dispatchers).

Provided are N grouping of traffic and pattern-free Internet worm response system and method. According to the method, traffic factors generated by respective worms are grouped into N groups so that a great quantity of Information may be effectively understood and a worm generated afterward is involved with characteristics of a relevant group. Damages of a network or a system predictable through already classified N traffic characteristics are defined so that corresponding step-by-step measures are taken. Characteristics of the grouped worms are quantitatively analyzed so that a danger degree of a new worm is predicted when the new worm appears afterward and forecasting and alarming through the prediction are performed. Easiness with which a controlling operator instantly understands an accident using a visualization method having an approximate real-time characteristic is increased, so that detection efficiency for most worms not detected using a conventional rule is increased.

A billing statement according to one aspect of the invention includes a description of a transaction and an offer pointer associated with the transaction, wherein the offer pointer includes information that may be used to review an offer. In one example of this aspect, the offer pointer is a telephone number printed adjacent to a description of a transaction on a credit card billing statement. The telephone number accesses a voice response system presenting conditional branches through which a consumer can navigate to review an offer. In another example, a hyperlink is positioned adjacent to a total amount owed listed on an electronically-displayed billing statement. The hyperlink may be selected to access a website presenting offers for review by the consumer. The offers reviewed in each of these examples may be customized based on details of the transaction such as the product purchased or the amount of the purchase, the identity of the consumer, and / or on other data.

A data collection and distribution system for monitoring aircraft in flight, on the ground and at the gate or terminal for monitoring critical and catastrophic events, managing the emergency during such an event, and for investigating the event. The system generates, transmits and collects critical data generated by monitoring equipment onboard an aircraft or other commercial transport and selectively displays the data on a cockpit display console as well as for downloading, transmitting and displaying data at external monitoring and response stations, including fixed ground stations, roving ground stations and chase aircraft or vehicles. Digital surveillance information is collected, processed, dispatched, and log via remote control and access. The system includes a variety of system appliances such as surveillance cameras, sensors, detectors, and panic buttons and accommodates legacy equipment. Within the commercial transport, the system maybe hardwired or may use wireless transmission and receiving systems.

A system for analyzing an interactive voice response (IVR) system of a call processing center determines a complete sequence of events occurring within the IVR system. The IVR system being operable to automatically accept calls from callers and respond to input from the callers. The system models a call flow of the IVR system as a non-deterministic finite-state automaton. A recording of a plurality of calls to the call processing center is split, such that each of plural calls to the call center is in one audio file. For a plurality of calls, the system detects a complete sequence of DTMF and / or speech input to the IVR system, detects selected prompts issued by the IVR system, and inputs the detected sequence of DTMF and / or speech input as well as the detected prompts issued by the IVR system into the finite-state automaton to determine a call-event sequence for that call. The call-event sequence includes information regarding how that call left the IVR system.

Response systems and methods are disclosed for communications in connection with an automated computer-based notification system. One representative response method, among others, can be summarized by the following steps: initiating a notification communication to a personal communications device device (e.g., telephone, pager, computer, PDA, etc.) associated with a party; and during the notification communication, receiving a response from the party's personal communications device, indicating that the party associated with the personal communications device has received notice. A representative response system has mechanisms for performing the foregoing steps.

The present invention provides a power regulation system and method with high speed signal settling capabilities for providing rapid active transient response to a microelectronic device. An active transient response system includes a power supply configured to receive external and / or internal signals indicating the occurrence of transient load conditions and to respond to the transient load conditions based on one or more of these signals. The system may further include a transient suppressor configured for early detection of transients, assisting in transient suppression, and early signaling of transient activity to the power supply.The system provides rapid recovery to steady state operation from the active transient response mode by using a digital compensator to quickly modifying the duty cycle and provide a voltage offset proportional to the transient microprocessor load step. Recovery is further improved by current rephasing techniques.

A system for analyzing the performance of an interactive voice response (IVR) system operates to record from end to end plural calls from callers. For a plurality of calls, the system codes and annotates an agent-caller interaction, including a topic discussed during the interaction; detects a routing operation of the IVR system by detecting a sequence of events in the IVR system, with reference to a call-flow file that summarizes the call-flow model of the IVR system, for each call; and cross-tabulates routing information obtained from the detected sequence of events with results from the coded and annotated agent-caller interactions.

A voice response system and method for navigating any network and using facilities and applications provided by various destination nodes within the network. No change is required in the applications provided by the destination nodes. A user can control and navigate the system with no prior knowledge of the system via self-discovery facilities provided as part of a learning system that adapts itself to the user.

The present invention provides an environment measurement monitoring and response system. The present invention provides a method, system and program for managing multiple environmental systems in retail store locations geographically remote from each other.