15208 results about "Support system" patented technology

A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections on an automated phone system or other response system to present the most frequently used items earlier in the option list, or otherwise order options and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques. Prioritization of options provides a more enjoyable, efficient experience for callers without increasing administrative overhead.

Computer display privacy and security for computer systems. In one aspect, the invention provides a computer-controlled system for regulating the interaction between a computer and a user of the computer based on the environment of the computer and the user. For example, the computer-controlled system provided by the invention comprises an input-output device including an image sensor configured to collect facial recognition data proximate to the computer. The system also includes a user security parameter database encoding security parameters associated with the user; the database is also configured to communicate with the security processor. The security processor is configured to receive the facial recognition data and the security parameters associated with the user, and is further configured to at least partially control the operation of the data input device and the data output device in response to the facial recognition data and the security parameters associated with the user.

A comprehensive electronic business support system comprises three layers: (1) the business layer, including various smart components which unify data and business processes across all customer interactions; (2) the integration layer, including various communications messaging interfaces and enterprise application integration adpaters, which provide a flexible, automated, and process driven solution for integrating across business applications and operations support systems; and (3) the presentation layer, including various customer views, which are presented via particular business portals. A smart component server provides the core services and comprehensive business process logic required to successfully conduct business online. The communications messaging interfaces integrate with back-office systems for functions such as billing, provisioning, and interconnection.

Techniques for detecting unauthorized use (e.g., malicious attacks) of the computing systems (e.g., computing devices) are disclosed. Unauthorized use can be detected based on patterns of use (e.g., behavioral patterns of use typically associated with a human being) of the computing systems. Acceptable behavioral pattern data can be generated for a computing system by monitoring the use of a support system (e.g., an operating system, a virtual environment) operating on the computing system. For example, a plurality of system support provider components of a support system (e.g., system calls, device drivers) can be monitored in order to generate the acceptable behavioral pattern data in a form which effectively defines an acceptable pattern of use (usage pattern) for the monitored system support provider components, thereby allowing detection of unauthorized use of a computing system by detecting any deviation from the acceptable pattern of use of the monitored system support provider components.

The invention describes an identity management system (IDMS) based on the concept of peer-to-peer protocols and the public identities ledger. The system manages digital identities, which are digital objects that contain attributes used for the identification of persons and other entities in an IT system and for making identity claims. The identity objects are encoded and cryptographically encapsulated. Identity management protocols include the creation of identities, the validation of their binding to real-world entities, and their secure and reliable storage, protection, distribution, verification, updates, and use. The identities are included in a specially constructed global, distributed, append-only public identities ledger. They are forward- and backward-linked using the mechanism of digital signatures. The linking of objects and their chaining in the ledger is based on and reflect their mutual validation relationships. The identities of individual members are organized in the form of linked structures called the personal identities chains. Identities of groups of users that validated identities of other users in a group are organized in community identities chains. The ledger and its chains support accurate and reliable validation of identities by other members of the system and by application services providers without the assistance of third parties. The ledger designed in this invention may be either permissioned or unpermissioned. Permissioned ledgers have special entities, called BIX Security Policy Providers, which validate the binding of digital identities to real-world entities based on the rules of a given security policy. In unpermissioned ledgers, community members mutually validate their identities. The identity management system provides security, privacy, and anonymity for digital identities and satisfies the requirements for decentralized, anonymous identities management systems.

A system and methods for implementing education online by providing institutions with the means for allowing the creation of courses to be taken by students online, the courses including assignments, announcements, course materials, chat and whiteboard facilities, and the like, all of which are available to the students over a network such as the Internet. Various levels of functionality are provided through a three-tiered licensing program that suits the needs of the institution offering the program. In addition, an open platform system is provided such that anyone with access to the Internet can create, manage, and offer a course to anyone else with access to the Internet without the need for an affiliation with an institution, thus enabling the virtual classroom to extend worldwide.

A head mounted support system for a head mounted apparatus. The apparatus includes a monocular display with a wireless communications interface, a user input device, a transmitter, receiver and a controller. The controller is configured to control the transmitter for sending and receiving control signals to and from an external device via the wireless interface. The monocular display is positioned relative to the user's dominant eye to display images to the user while occluding less than half of the user's maximum viewing space, while enabling the user to send and receive audible information or music. The head mounted support system may include an ear loop, and a housing for storing one or more functional components of the apparatus.

A TV program selection support system selects only programs suiting viewer's preference or necessary for a viewer from a large number of programs to be broadcast and proposes the selected programs to the viewer. The TV program selection support system comprises a program receiver for receiving broadcast TV programs, an EPG receiver for receiving an electronic program table listing TV programs, an EPG storage device for storing an EPG received by the EPG receiver, an operating means to be operated by the viewer to select a program from the stored electronic program table, a program selection support program for determining viewer's view tendency by analyzing the operation made by the viewer, creating an electronic program table on the basis of the view tendency and displaying the created electronic program table.

A knowledge-based natural speech dialogue system includes: (i) a knowledge support system, (ii) a flexible dialogue control system, and (iii) a context information system. Flexibilities of the conversation structure, inherent in mixed-initiative mode for dealing with complex user request, are managed because the knowledge structures involved are represented by additional, powerful knowledge representation tools, and because the context information is retained by more specific data structures, which covers larger temporal scopes by the logic of the conversation, rather than by a fixed locality of the grammar flow. This system provides a simple yet reliable method to compensate for these factors to enable more powerful conversation engines with mixed-initiative capabilities.

A substrate support system comprises a substrate holder for supporting a substrate. The substrate holder comprises a central portion sized and shaped to extend beneath most or all of a substrate supported on the substrate holder. The central portion has one or more recesses defining thinned portions of the central portion. The one or more thinned portions may comprise at least about 10% of an upper or lower surface of the central portion. The central portion is formed of a porous material, such as a material having a porosity between about 10-40%, configured to allow gas flow therethrough.

A mechanism provides a model-driven solution template-based approach for managed business services. Key assets of the business services are templatized and made configurable. The mechanism implements a metamodel describing standard service offerings that can be configured to meet specific business and operational requirements at a level of business process and system components. A cost and pricing model of service offerings helps assess the service costs and resource requirements based on a client's selection of standard and customized processes and system components. A supporting system solution is developed based upon underlying solution templates and solution artifacts as well as client-specific requirements.

Multi-jointed and pivoted mounting systems for support of a flat panel video display and/or keyboard tray, incorporating a plurality of pivot points providing for pivotal motion of one or more components about a plurality of vertical and horizontal axes. Support arms having elevational pivot assemblies, including plastic friction washers and gas springs, offer elevational arm control requiring constant and predetermined positioning effort on the part of the video display operator and keyboard operator.

A pressure support system that comprises a patient circuit, a docking assembly, and a tank. The patient circuit delivers a pressurized flow of breathable gas to a patient. The docking assembly has an inlet and an outlet that is adapted to receive the pressurized flow of breathable gas, and is also adapted to be connected with the patient circuit. The tank is constructed and arranged to be removably connected with the docking assembly, and enables the pressurized flow of breathable gas to pass therethrough. The tank is also adapted to contain a liquid such that a humidity level of the pressurized flow of breathable gas is elevated as the pressurized flow of breathable gas passes therethrough.

A medical device, such as pressure support system, and a method of communicating with such a device using an information storage device. The information storage device, in one embodiment, is adapted to be provided in a slot in the medical device so that information for controlling the operating of the pressure support device can be read from the information storage device, information regarding the usage and/or operation of the pressure support device can be written to the information storage device, or both operations can be performed.

A substrate support system comprises a relatively thin circular substrate holder having a plurality of passages extending between top and bottom surfaces thereof. The substrate holder includes a single substrate support ledge or a plurality of substrate support spacer vanes configured to support a peripheral portion of the substrate backside so that a thin gap is formed between the substrate and the substrate holder. The vanes can be angled to resist backside deposition of reactant gases as the substrate holder is rotated. A hollow support member provides support to an underside of the substrate holder. The hollow support member is configured to convey gas (e.g., inert gas or cleaning gas) upward into one or more of the passages of the substrate holder. The upwardly conveyed gas flows into the gap between the substrate and the substrate holder. Depending upon the embodiment of the invention, the gas in the gap can then flow either (1) outward and upward around the substrate edge or (2) downward through passages of the substrate holder, if any, that do not lead back into the hollow support member. The gas that flows outward and upward around the substrate edge inhibits backside deposition of reactant gases above the substrate. The gas that flows downward through the passages that do not lead back to the support member advantageously inhibits autodoping by sweeping out-diffused dopant atoms away from the substrate front side. In one embodiment, the support member comprises a hollow multi-armed support spider that conveys gas into selected ones of the passages. In another embodiment, the support member comprises a bowl- or cup-shaped structure that conveys gas upward into all of the passages. In yet another embodiment, the support member comprises a bowl- or cup-shaped structure that conveys gas upward into all but one or more of the passages.

A lane-changing support system includes a processing unit sets an assumed traffic-merging end, predicts a driving behavior of each peripheral vehicle, and generates at least one host vehicle's manipulated-variable time series to be executed until the host vehicle reaches the assumed traffic-merging end. The processing unit determines whether the host vehicle's lane change is appropriately achievable when executing the manipulated-variable time series, and additionally determines which of gaps defined between the peripheral-vehicles traveling on a traffic lane of destination of lane-changing should be suited for an entry of the host vehicle in case of a decision result that the appropriate lane change is achievable by execution of the manipulated-variable time series. The processing unit transmits information regarding a correspondence between a current host vehicle's manipulated variable on the manipulated-variable time series and at least one lane-changing enabling gap to the driver.