33198 results about "Telephony" patented technology

A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system. Users include service providers and manufacturers utilizing the network-based supply chain environment.

A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections on an automated phone system or other response system to present the most frequently used items earlier in the option list, or otherwise order options and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques. Prioritization of options provides a more enjoyable, efficient experience for callers without increasing administrative overhead.

A network adapter for a synchronous logical ring network operates on existing physical twisted-pair telephone topologies. Information propagates around the logical ring, reaching every device on each revolution around the network. Network devices are full-duplex, transmitting and receiving information on every clock cycle. Network devices arbitrate to be elected the network clock device. By synchronizing all network devices to a single reference clock, and providing fixed frames of information propagating around the network at consistent time intervals, the logical ring network ensures that information propagates from one device to another at consistent time intervals. The fixed-length frames are divided into two independent streams: a data stream for the distribution of real-time continuous digital media streams; and a system command stream for the distribution of system commands.

World-Wide-Walkie-Talkie, a high speed multifunction interstellar wireless computer / instant messenger communicator, Personal Digital Assistant (PDA), coupled with a resilient, robust, VoIP data network and internet server method, deploying multiple wireless networks and protocols such as Voice Over IP, GPRS, WAP, Bluetooth, PCS, I-Mode, comprising a high speed Intel Pentium 4 Mobile(TM) or compatible Processor, to formulate a internet gateway system (99) and network bridge (150) for establishing instant low cost, real time global communications to the Public Switched Telephone Network via the internet (54). A PUSH-TO-TALK-WORLDWIDE button (21) instantly initiates global bisynchronous communications, or videoconferencing sessions. Fax, VideoMail, and unified messaging services are immediately available. GPS and mass memory provides global navigational tracking and data storage. Internet users, telephones, and cellular / satellite phone users can intercommunicate with the invention via VoIP / IM services. The invention provides uniformed global wireless communications, eliminates traditional long distance costs, and operates anywhere on earth.

A management capability is provided for a virtual computing platform. In one example, this platform allows interconnected physical resources such as processors, memory, network interfaces and storage interfaces to be abstracted and mapped to virtual resources (e.g., virtual mainframes, virtual partitions). Virtual resources contained in a virtual partition can be assembled into virtual servers that execute a guest operating system (e.g., Linux). In one example, the abstraction is unique in that any resource is available to any virtual server regardless of the physical boundaries that separate the resources. For example, any number of physical processors or any amount of physical memory can be used by a virtual server even if these resources span different nodes. A virtual computing platform is provided that allows for the creation, deletion, modification, control (e.g., start, stop, suspend, resume) and status (i.e., events) of the virtual servers which execute on the virtual computing platform and the management capability provides controls for these functions. In a particular example, such a platform allows the number and type of virtual resources consumed by a virtual server to be scaled up or down when the virtual server is running. For instance, an administrator may scale a virtual server manually or may define one or more policies that automatically scale a virtual server. Further, using the management API, a virtual server can monitor itself and can scale itself up or down depending on its need for processing, memory and I / O resources. For example, a virtual server may monitor its CPU utilization and invoke controls through the management API to allocate a new processor for itself when its utilization exceeds a specific threshold. Conversely, a virtual server may scale down its processor count when its utilization falls. Policies can be used to execute one or more management controls. More specifically, a management capability is provided that allows policies to be defined using management object's properties, events and / or method results. A management policy may also incorporate external data (e.g., an external event) in its definition. A policy may be triggered, causing the management server or other computing entity to execute an action. An action may utilize one or more management controls. In addition, an action may access external capabilities such as sending notification e-mail or sending a text message to a telephone paging system. Further, management capability controls may be executed using a discrete transaction referred to as a “job.” A series of management controls may be assembled into a job using one or management interfaces. Errors that occur when a job is executed may cause the job to be rolled back, allowing affected virtual servers to return to their original state.

A conference call facility is described in which one (2a) of a group of communication devices (2a,2b,2c,2d) connected to a low power radio frequency network (9) is able to set up a call to a party external of the network (9) and then selectively add further devices (2a,2b,2c) to the call under the control of the user of the one device (2a). The users of the other devices (2b,2c) are able to enable or disable the selection of their device in a conference call. One or more of the communication devices may be a mobile radio telephone equipped with the necessary network interface (1).

Methods and systems that record the location of a user and transmit targeted content to a user based upon their current and past location information. A network is configured to include a server programmed with a database of targeted content, a database of location information, a database of user information, a database searching algorithm, and a wireless communication system capable of communicating with the user's mobile device. The location of the mobile device is ascertained and recorded. The location information is analyzed to determine the routes taken by the user, businesses visited by the user, and other behaviors of the user. Targeted content is sent to the mobile device of the user and whether the user visits the physical locations associated with the targeted content is monitored. Payment systems, phone exchange systems, and other features may also be integrated to provide detailed conversion tracking to producers of targeted content and business owners.

A cell phone is equipped with a 2D optical sensor, enabling a variety of applications. For example, such a phone may also be provided with a digital watermark decoder, permitting decoding of steganographic data on imaged objects. Movement of a phone may be inferred by sensing movement of an imaged pattern across the optical sensor's field of view, allowing use of the phone as a gestural input device through which a user can signal instructions to a computer-based process. A variety of other arrangements by which electronic devices can interact with the physical world are also detailed, e.g., involving sensing and responding to digital watermarks, bar codes, RFIDs, etc.

A method and apparatus for providing personalized information content over telephones is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use telephone identifying information such as the calling party's number to identify, or create, user profiles for customization. The personalized content is specific to that user based on her / his telephone identifying information and may be further customized based on the current time, current date, the calling party's locales, and / or the calling party's dialect and speech patterns. Also, the telephone identifying information may support targeted advertising, content, and purchasing recommendations specific to that user. The system may use a voice password and / or touch-tone login system when appropriate to distinguish the caller or verify the caller's identity for specific activities. Typically, embodiments of the invention will immediately present a caller personalized content based on her / his profile using the appropriate dialect as well as the caller's preferred content. Profiles can be constructed as the caller uses embodiments of the invention as well as through explicit designation of preferences. For example, as the user selects topics, as well as particular content, a record of actions can be maintained. This record of actions can be used to provide suggestions and direct the personalization of the system for the user.

Telephone calls, data and other multimedia information is routed through a hybrid network which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. A media order entry captures complete user profile information for a user. This profile information is utilized by the system throughout the media experience for routing, billing, monitoring, reporting and other media control functions. Users can manage more aspects of a network than previously possible, and control network activities from a central site. A directory service that supports a hybrid communication system architecture is provided for routing traffic over the hybrid network and the internet and selecting a network proximal to the origination of the call.

A wireless communication method and apparatus are described for increasing security for communication devices utilizing identification chips for accessing wireless networks and the associated billing for services. One aspect of the invention is an enhanced phone chip and a communications device adapted to engage the enhanced phone chip, which then cannot be installed or removed from the wireless communications device by unauthorized users. In one embodiment a security key mates to the identification chip and is utilized for installing and removing the enhanced phone chip. The security key preferably has a display upon which information about the communication device is displayed prior to removing the security key after installing the enhanced phone chip. Other aspects of the invention include wireless base station communication devices which support wired (dedicated and non-dedicated), and more preferably wireless extensions, while providing sharing of wireless network resources and interconnectivity between base station and extensions.

A content provider system for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the subscriber. A content provider selects a voice page into which the audio file is to be incorporated, selects the audio file and the content provider system then transfers the audio file to a voice page server system which generates a voice page with the audio file included using XML-based tags designated for audio files. The audio files are uploaded from a number of user devices including a telephony device, a web-based system and a PDA.

A multi-party conversation analyzer and logger uses a variety of techniques including spectrographic voice analysis, absolute loudness measurements, directional microphones, and telephonic directional separation to determine the number of parties who take part in a conversation, and segment the conversation by speaking party. In one aspect, the invention monitors telephone conversations in real time to detect conditions of interest (for instance, calls to non-allowed parties or calls of a prohibited nature from prison inmates). In another aspect, automated prosody measurement algorithms are used in conjunction with speaker segmentation to extract emotional content of the speech of participants within a particular conversation, and speaker interactions and emotions are displayed in graphical form. A conversation database is generated which contains conversation recordings, and derived data such as transcription text, derived emotions, alert conditions, and correctness probabilities associated with derived data. Investigative tools allow flexible queries of the conversation database.

A time / location information delivery system that provides focused advertising and / or other information to individuals based on the time and their location. A wireless identification device is carried by an individual and can be read from or written to when the individual passes by interrogators in a specific geographic location. The detectors read ID information embedded in the wireless identification device. A computer uses the ID and location information to select, from a list of information providers, those information providers which provide information content identifiable or correlated to a location and / or time, and is of interest to the individual. The information content can be forwarded to the individual by a variety of information channels. One channel uses conventional Internet email to deliver advertisements and other information to the individual's Internet mailbox. The email can be delivered to a conventional PC, a portable computer, a PDA, an intelligent telephone, pager or other suitable device. For ease of discussion, a pager and a PDA will be referred to collectively as a PDA. The wireless identification device can be an RFID tag embedded in a card, or even a wireless telephone. The RFID tag is read or written to by fixed interrogators and the location of the wireless telephone is detected by triangulating information from cell towers or by embedding the GPS receiver in the wireless telephone thereby providing the location information directly from the telephone. Of course, other nearly identical location determination means, such as quadrangulation could also be used. The location determination can be performed through similar means with other devices such as PDAs, laptops, pagers, etc.

A data collection device (DCD) is placed in a first low power mode after the DCD has been in a first predetermined position, and placed in a second low power mode after a first predetermined period of time. In another embodiment the DCD includes a wireless telephone, and a proximity sensor which detects when the DCD is close to a user's face, wherein the telephone is automatically put in a handset mode when the DCD is close to a user's face, and automatically put in a speakerphone mode when the DCD is not close to a user's face.

A voicemail message management system and method are provided. A list of voicemail messages is displayed on a screen such as a cellular telephone screen. Indicators specify whether messages are new, urgent, saved, not yet heard, and the like. Other attributes can also be displayed, including for example indications as to source of a message, message duration, date / time, caller, urgent or private, and the like. These indicators provide guidance to the user for selecting which messages he or she would like to hear at a given time. The user can listen to messages, delete them, move them, categorize them, and perform other operations in any order the user chooses.

A network architecture for Wireless Intranet Office (WIO) applications including a local radio network such as a wireless local area network (WLAN) which comprises a Wireless Mobile Center (WMC) arranged to serve as a WLAN access point; a GSM network which comprises a Mobile Station (MS) in a form of a dual-mode cellular phone to access both WLAN and GSM radio technologies, a Base Station (BS) arranged to convert a radio signal from the Mobile Station (MS) for communication, a Mobile Switching Center (MSC) arranged to establish call connection; and a Handover Module implemented in either the Mobile Station (MS) or the Wireless Mobile Center (WMC) for providing seamless mobility between the GSM network and the wireless LAN, when the Mobile Station (MS) roams between the GSM network and the wireless LAN.

A system, method, and software product provide a wireless communications device with a markup language based man-machine interface. The man-machine interface provides a user interface for the various telecommunications functionality of the wireless communication device, including dialing telephone numbers, answering telephone calls, creating messages, sending messages, receiving messages, establishing configuration settings, which is defined in markup language, such as HTML, and accessed through a browser program executed by the wireless communication device. This feature enables direct access to Internet and World Wide Web content, such as Web pages, to be directly integrated with telecommunication functions of the device, and allows Web content to be seamlessly integrated with other types of data, since all data presented to the user via the user interface is presented via markup language-based pages. The browser processes an extended form of HTML that provides new tags and attributes that enhance the navigational, logical, and display capabilities of conventional HTML, and particularly adapt HTML to be displayed and used on wireless communication devices with small screen displays. The wireless communication device includes the browser, a set of portable components, and portability layer. The browser includes protocol handlers, which implement different protocols for accessing various functions of the wireless communication device, and content handlers, which implement various content display mechanisms for fetching and outputting content on a screen display.

Distributed remote monitoring (dRMON) of network traffic and performance uses distributed nodes to collect traffic statistics at distributed points in the network. These statistics are forwarded to collectors which compile the statistics to create combined views of network performance. A collector may mimic a prior art, non-distributed, network probe and may interact with network management software as though it were a stand alone network probe thereby simplifying a user's interaction with the distributed system. The invention is designed to work in accordance with a variety of standard network management protocols including SNMP, RMON, and RMON2 but is not limited to those environments. The invention has applications in a variety of communication system environments including local area networks, cable television distribution systems, ATM systems, and advanced telephony systems. A specific embodiment of the invention solves is particularly optimized to work in LAN environments with end systems running under Windows-compatible network operating systems.

A method and apparatus for distributing, generating, and redeeming discount Virtual Coupons TM , rebate or gift certificates or the like which may be used on conjunction with a frequency card program or the like. Virtual Coupons TM may be distributed electronically, for example, in the form of a diskette or CD-ROM software. Software on the diskette or CD-ROM may prompt a consumer to call a 1-800 number for a validation number or code. During the phone call, telemarketing personnel may request consumer demographic and or identification information which may be entered into a centralized database. Once the software is validated, a consumer may print out a list selected Virtual Coupons TM displayed on a Graphical User Interface (GUI). When a product is purchased, the UPC code of the product may be compared electronically with a list of Virtual Coupons TM authorized for a particular consumer. An appropriate coupon discount may then be applied and the Virtual Coupon TM may be considered "redeemed". Once redeemed, consumer ID information and Virtual Coupon TM information may be retrieved electronically and used to update a central database. Accurate data may then be produced illustrating which consumers or groups of consumers are redeeming which Virtual Coupons TM . Such data may be used for marketing purposes or to generated further diskettes for distribution targeting specific consumers or groups of consumers with specific classes of Virtual Coupon TM offerings. The use of Virtual Coupons TM eliminates or reduces fraud, and allows a frequency card discount to be applied only a limited number of times.

A medical kiosk designed to provide tele-medicine services, check-in services, and / or prescription services for a user. The medical kiosk can include a user video conferencing system that is designed to enable the user to have a real-time or near real-time tele-conference with a medical provider located remotely from the medical kiosk.

A portable device includes a safety feature that prevents some forms of use when the device is moving. The device may detect its speed or movement, compare that to a threshold, and provide a response or blocking function upon exceeding that threshold. The device may be a cell phone configured to disable transmission and reception of voice / text, conceal its display screen, and disable incorporated features and functions, if the cell phone is moving faster than walking speed or the movement is uncharacteristic of walking. The blocking function may be partially overridden based on a safety policy, which can be managed and customized. The introduction of hands-free devices may serve to override a blocking function and enable other functions.

In embodiments of the present invention improved capabilities are described for controlling a mobile communication facility utilizing ancillary information comprising accepting speech presented by a user using a resident capture facility on the mobile communication facility while the user engages an interface that enables a command mode for the mobile communications facility; processing the speech using a resident speech recognition facility to recognize command elements and content elements; transmitting at least a portion of the speech through a wireless communication facility to a remote speech recognition facility; transmitting information from the mobile communication facility to the remote speech recognition facility, wherein the information includes information about a command recognizable by the resident speech recognition facility and at least one of language, location, display type, model, identifier, network provider, and phone number associated with the mobile communication facility; generating speech-to-text results utilizing the remote speech recognition facility based at least in part on the speech and on the information related to the mobile communication facility; and transmitting the text results for use on the mobile communications facility.

A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and collect calling privileges for local, long distance, and international calls. The unit contains a database for storing the calling privileges and restrictions of institutional users, for recording calling transactions made by the users, and for managing user monetary accounts. The unit can record up to 400 hours of conversation in a digital format. The unit provides various administrative capabilities, including user account management, audit trails, transaction reports, centralized management and report capabilities, and detection of fraudulent calling.

A smart phone senses audio, imagery, and / or other stimulus from a user's environment, and acts autonomously to fulfill inferred or anticipated user desires. In one aspect, the detailed technology concerns phone-based cognition of a scene viewed by the phone's camera. The image processing tasks applied to the scene can be selected from among various alternatives by reference to resource costs, resource constraints, other stimulus information (e.g., audio), task substitutability, etc. The phone can apply more or less resources to an image processing task depending on how successfully the task is proceeding, or based on the user's apparent interest in the task. In some arrangements, data may be referred to the cloud for analysis, or for gleaning. Cognition, and identification of appropriate device response(s), can be aided by collateral information, such as context. A great number of other features and arrangements are also detailed.

A system, method and computer program product provides for power line communications (PLC) over electric power lines includes a device mountable near an electrical distribution transformer (DT) to provide a high speed interface and communicates with one or multiple access devices, which provide low speed interfaces for analog signals or digital signals over RS 232, RS 485, optical, wireless and Ethernet. The device transmits data to / from these access devices over the electric lines to other repeaters over one or more wires of an electrical line or over multiple lines, and serves to strengthen and improve signal quality. Upon detecting a wire or line is having problems carrying data, the data is sent over other wires, and upon power line failures, wireless backup to mobile / GSM and WiMax networks is utilized. The device permits utilities and others to read electric meters, monitor the power quality of the distribution grid and detect power losses / failures / outages, and permits telecom service providers and others to provide a communications link to cell phone towers, WiFi Access Points and enable broadband Internet and telephony in rural, remote or sparely populated areas.

A method and apparatus for providing streaming content over telephones is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use allows users to place a telephone call to access the voice portal. The user can access many different types of content. This content can include text based content which is read to the user by a text to speech system (e.g., news reports, stock prices, text content of Internet sites), audio content which can be played to the user (e.g., voicemail messages, music), and streaming audio content (e.g., Internet broadcast radio shows, streaming news reports, and streaming live broadcasts). This content can be accessed from many different places. For example, the content can be retrieved from a news feed, a local streaming content server, an audio repository, and / or an Internet based streaming content server. The streaming content allows the user to access live web broadcasts even though the user may not have access to a computer. The system allows audio signals from multiple sources to be combined to enhance the user experience. Additionally, the user can control many aspects of the delivery of the streaming content. Personalization features of the voice portal allow for an improved user experience during streaming content delivery.

A method for performing secure transactions, such as credit card purchases, using two or more non-secure networks (such as the Internet and the public telephone system) in such a way that security is insured. A person wishing to initiate a secure transaction sends a message over one of the non-secure networks to a computer. That computer automatically uses the second non-secure network to contact the person back to verify the transaction. The call-back mechanism employs a method to authenticate the identity or authority of the person initiating the transaction. No single wire-tapping or network snooping device sees the entire transaction. No single database contains the entire set of information.

A system and method is described for instantly connecting and matching people and business entities with reciprocal interests in the location of their presence in real-time. Portable communication devices using wireless communication are used for transmitting data between users with reciprocal interests connected through a peer-to-peer network or in a client-server environment. Telephone users utilize an Interactive Voice Response system to communicate with other users of reciprocal interest. A matching algorithm running in a remote computer connected to the devices through network makes an initial assessment about the likelihood of a match, and then with the permission of the requester and the respondent, sets up communication sessions.

A method and system for secure Voice over Internet Protocol (IP) (VoIP) communications. The method and system provide secure VoIP voice calls, video, Instant Messaging (IM), Short Message Services (SMS), or Peer-to-Peer (P2P) communications while maintaining privacy over the Internet and other communications networks such as the pubic switched telephone network (PSTN) to and from any network device through a virtual private network infrastructure interconnecting private VoIP network devices. The method and system allow a network device to function as an IP private branch exchange (PBX) or a private VoIP gateway and provide and control VoIP voice communications without using other public or private VoIP gateways or VoIP servers or devices on a communications network such as the PSTN or the Internet.