11 results about "Interactive voice response system" patented technology

Systems, methods, and non-transitory computer readable media are configured to perform operations comprising receiving, by a computing system, a set of prompts from an interactive voice response (IVR) system of an institution during a session; providing, by the computing system, data associated with the set of prompts to one or more machine learning models trained based on training data; and based on the one or more machine learning models, generating, by the computing system, during the session a set of responses to the set of prompts for the IVR system to at least one of a) authenticate a user and b) access targeted account data maintained by the institution through the IVR system.

Techniques are disclosed that relate to a computer system implementing a conversational artificial intelligence platform. The computer system may receive a request that includes text data specifying an utterance of a user. The computer system determines, form the utterance, an intent of the user. The computer system selects a first virtual agent to handle the request based on the determined intent. The computer system routes the text data and subsequent text data of the request to the first virtual agent for handling. The computer system receives, from the first virtual agent, a message that the determined intent is incorrect, the message including state information indicative of actions taken by the first virtual agent relative to the request. The computer system selects a second virtual agent to handle the request based on the state information. The computer system may receive input from an interactive voice response system or another channel.

To provide an automatic telephone answering system that reduces the cost of sending messages while reducing the burden on operators to respond to telephone calls by sending messages when a customer selects not to send a message or when the call is interrupted in an automatic telephone answering process. [Solution] The message sending IVR system performs audio playback processing during a call with a telephone caller, and includes a call end determination unit during audio playback that determines whether the caller has ended the call while the audio is being played back, and a call end determination unit during standby that determines whether the caller has ended the call while the signal standby unit is waiting for a DTMF signal or audio.If the call end determination unit during audio playback determines that the caller has ended the call while the audio is being played back by the audio playback unit, or if the call end determination unit during standby determines that the caller has ended the call while the signal standby unit is waiting for a DTMF signal or audio, and if it determines that the caller's telephone number is a mobile phone number, it sends a message to that mobile phone number.

There are provided systems and methods for biometric authentication during voice data transfers. A user may initiate voice communications with a service provider endpoint that provides automated services to the user through the voice or audio communications, such as an interactive voice response (IVR) system where a user may navigate menus through audio commands. The user may by required to authenticate their identity during the phone call or other voice data transfer, which may be done by entering a biometric, such as a fingerprint. The biometric may be converted to biometric feature data and provided to one or more token service providers. The token service providers may provide one or more tokens for the biometric, which may be used as the authentication token. This token may then be transmitted to the IVR system through the user's endpoint using a dialer feature of the endpoint.

A method is described for controlling operations of an automated refill system (AFS) to support automated communications with a plurality of interactive voice response (IVR) systems in fulfillment of a prescription order. Upon receiving a request message to refill a medicinal prescription order from a first IVR system, the AFS is configured to determine whether it is able to communicate with the first IVR system associated with a first pharmacy identified in the request message. Thereafter, the AFS determines whether the first IVR system associated with the first pharmacy provides a medication identified in the request message at a lowest cost. If so, the AFS continues operability with the first IVR system. Otherwise, the AFS selects a second IVR system associated with a second pharmacy to handle the refill order when the second pharmacy can provide the medication at a lowest cost.

Arrangements for pre-authenticating users to interactive voice response (IVR) systems are provided. In some examples, a computing device may receive and store a valid telephone number associated with an enterprise organization IVR system and an enterprise organization application programming interface (API) access key. A request to initiate a communication session with the IVR system may be received and the request may include a telephone number. If the telephone number matches the valid telephone number, an API call to the enterprise organization may be made and a one-time passcode (OTP) may be received. The telephone number may be appended to include the OTP as a suffix and the communication session with the IVR system may be initiated. The IVR system may extract the OTP and validate the OTP. If the OTP is validated, the communication session may be initiated as a pre-authenticated call.

An authentication service proofs a user by identifying expected interactions and / or interaction characteristics of the user with an interactive voice response system. Specifically, during an interactive voice response (IVR) system session, an initial proofing of a user via one or more credentials supplied by the user via the IVR system session is performed. Interactions by the user with the IVR system are tracked. After the initial proofing of the user, response datasets are recorded, providing an indication of the tracked interactions by the user and an association of a user account of the user in a response data store. Periodically, the response datasets are accessed and interaction-based proofing data rules are generated based at least in part upon the accessed response datasets. The interaction-based proofing data rules are provided for subsequent proofing of the user based upon subsequent actions of the user.

A highly secure and adaptive Interactive Voice Response (IVR) system and method that integrates artificial intelligence, Quantum Key Distribution (QKD), and dynamic fraud prevention is disclosed herein. An Artificial Intelligence (AI) component may continuously analyze caller behavior, including speech patterns, emotional indicators, and potential scripted dialogue, to detect anomalies in real-time. The system and method may adapt IVR pathways based on these analyses, directing suspicious calls into secure environments for further investigation. Quantum encryption may safeguard all communication channels, ensuring that data transmission remains secure and tamper-evident, and electronic countermeasures may disrupt malicious actors non-destructively.

The invention relates to a waybill data processing method, computer equipment, a computer readable storage medium and a computer program product. The method comprises the steps of calculating a storage node identifier corresponding to a to-be-prompted waybill according to a waybill identifier of the to-be-prompted waybill; acquiring waybill data corresponding to the waybill to be prompted from a storage node corresponding to the storage node identifier; when the waybill data indicates that the to-be-prompted waybill is a first to-be-prompted waybill meeting the prompt screening condition, caching the first waybill data of the first to-be-prompted waybill; according to the cached first waybill data, obtaining outbound time of a delivery object corresponding to each first to-be-prompted waybill; and when the call-out time of the delivery object is up, initiating a call-out prompt for the delivery object by using the interactive voice response system. By adopting the method, the obtaining efficiency of the waybill data can be improved, and the timeliness of logistics waybill processing can be improved.