211results about How to "Improve customer experience" patented technology

The invention, referred to herein as PeaCoCk, uses a unique blend of technologies from statistics, information theory, and graph theory to quantify and discover patterns in relationships between entities, such as products and customers, as evidenced by purchase behavior. In contrast to traditional purchase-frequency based market basket analysis techniques, such as association rules which mostly generate obvious and spurious associations, PeaCoCk employs information-theoretic notions of consistency and similarity, which allows robust statistical analysis of the true, statistically significant, and logical associations between products. Therefore, PeaCoCk lends itself to reliable, robust predictive analytics based on purchase-behavior.

A computer based system for the real time deployment of a plurality of individual human resource units (employees) that does not require the constant attention of a supervising staff member. Employees interact with input devices at their work location throughout the day to receive their assignments, breaks, lunches, and other information. Managers make scheduling and deployment decisions within the system and are provided with information as to how these changes will impact the day's operation.

An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to make a natural language queries to specify their intent, while the accuracy of traditional IVR systems is maintained by using key features in language along with the customer's past transactions, CRM attributes, and customer segment attributes to identify customer intent.

A method and apparatus enables identification of customer characteristics and behavior, and predicts the customer's intent. Such prediction can be used to adopt various business strategies to increase the chances of conversion of customer interaction to a sale, and thereby can increase revenue, and/or enhance the customer's experience.

A predictive model generator that enhances customer experience, reduces the cost of servicing a customer, and prevents customer attrition by predicting the appropriate interaction channel through analysis of different types of data and filtering of irrelevant data. The model includes a customer interaction data engine for transforming data into a proper format for storage, data warehouse for receiving data from a variety of sources, and a predictive engine for analyzing the data and building models.

Improvement of customer experiences during online commerce is accomplished by providing unique experiences to customers as a result of anticipating customer needs, simplifying customer engagement based on predicted customer intent, and updating system knowledge about customers with information gathered from new customer interactions. In this way, the customer experience is improved.

The present invention relates to a dynamic response telecommunication system and method. The present dynamic response system marries client, server and services with telecommunication service provider's back-end to provide a richer customer experience in place of or in combination with static voice answering or messaging. The present invention enables dynamic creation of a response to an incoming telephone call based on evaluation of a calling party's credentials against local information and call rules stored on a user's computer system or device or alternatively cached at the service provider. The result can be a dynamic response message, locale and announcer information for prompt playback in a specific language as well as action options for further call processing.

Systems and methods of assisting in an electronic shopping experience are disclosed. A request may be received to add a first item to a virtual shopping cart from a user. The first item in the virtual shopping cart may be caused to be displayed to the user. A request to remove the first item from the virtual shopping cart may be received from the user. The user may be prompted to indicate a reason for the request to remove the first item from the virtual shopping cart. An indication of the reason for the request to remove the first item from the virtual shopping cart may be received from the user. A replacement item for the first item may be determined based on the indication of the reason for the request to remove the first item. The replacement item may be caused to be displayed to the user.

An information handling system having multiple browser applications includes a browser management utility for selecting one of the browsers as a default browser. The browser management utility provides a central access point for accessing the multiple browsers. The browser management utility enables a user to port settings from one browser application to another browser application. The browser management utility also includes a configurable option which provides the guidance novice users while enabling more experienced users more control over the selection of browser and which information is ported from one browser to another. Additionally, such a system provides a user with a single location to store and manage common browser application settings such as bookmarks, passwords, and cookies.

Certain example embodiments relate to large venue surveillance and reaction systems and/or methods that take into account both subjective emotional attributes of persons having relations to the large venues, and objective measures such as, for example, actual or expected wait times, current staffing levels, numbers of customers to be serviced, etc. Pre-programmed scenarios are run in real-time as events stream in over one or more electronic interfaces, with each scenario being implemented as a logic sequence that takes into account at least an aspect of a representation of an inferred emotional state. The scenarios are run to (a) determine whether an incident might be occurring and/or might have occurred, and/or (b) dynamically determine a responsive action to be taken. A complex event processing engine may be used in this regard. The analysis may be used in certain example embodiments to help improve customer satisfaction at the large venue.

An electronic affiliate marketing system is disclosed that functions as a social networking affiliate advertising rewards (SNAARE) system in which rewards are provided to affiliates for selectively referring potential customers including social networking contacts, to a merchant's web site that allows the affiliate to selectively push multiple offers from one or multiple merchants and/or advertising/marketing firms (i.e., Groupon, Living Social, Amazon, etc. . . . ) to multiple parties and be paid rewards for all referrals that are derived from the initial referral. The electronic affiliate marketing system may optionally include a rating system for rating various parties based upon their previous purchasing history.

Multi-dimensional barcodes at a product include service identifiers for the product so that an end user with a portable information handling system captures an image of the multi-dimensional barcode and extracts the service identifiers to obtain service information from a service network location. For example, a service identifier embeds a URL that links to a video demonstrating how to assemble the product. As another example, a service identifier links to a service network location and includes a unique identifier so that an end user retrieves warranty or purchase information for the product.

An active temperature control module can be used with drinkware and plateware devices. The drinkware can be a mug made of metal, and optionally coated with a ceramic material. The active thermal control module can optionally be removably coupleable to a surface of the drinkware or plateware device. The module can include at least one heating element that can thermally communicate with a surface of the drinkware or plateware device to thereby effect heat transfer through the base to food stuff (e.g., a solid food, a liquid food) in the drinkware or plateware device. The module can include at least one sensor configured to sense a parameter of the foodstuff, and at least one power storage element configured to provide power to the at least one heating element. The module can include control circuitry configured to control operation of the one or more heating elements, and a transceiver configured to transmit operating information of the module to a remote electronic device and to receive operating instructions from the remote electronic device. Optionally, the module can include a heat transfer pack that can thermally communicate with the at least one heating element, and which can be interposed between the at least one heating element and a surface of the drinkware or plateware device.

Multi-dimensional barcodes at a product include service identifiers for the product so that an end user with a portable information handling system captures an image of the multi-dimensional barcode and extracts the service identifiers to obtain service information from a service network location. For example, a service identifier embeds a URL that links to a video demonstrating how to assemble the product. As another example, a service identifier links to a service network location and includes a unique identifier so that an end user retrieves warranty or purchase information for the product.

According to various illustrative embodiments of the present invention, a method for a content-driven threat management system includes creating a threat detection primary object with threat mitigation data using at least one researcher of at least one of software and malicious code, encoding the threat detection primary object with threat mitigation data within an object capable of being transmitted to a personal computer system using a transmission vector update function, and transmitting the threat detection primary object with threat mitigation data to a threat agent using the transmission vector update function. The method also includes updating at least one threat function using the threat agent to update at least one threat functional description of the at least one threat function to include the threat detection primary object with threat mitigation data, and using the threat detection primary object with threat mitigation data to be capable of recognizing at least one threat event based upon the threat detection primary object with threat mitigation data.

A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.

A method for serving an aggregate flow in a communication network node includes a plurality of individual flows. The method includes identifying in the aggregate flow, based on serving resources allocated to the network node, individual flows that may be served without substantial detriment to perceived performance, and serving the identified individual flows with priority with respect to the remaining individual flows in the aggregate flow. The method allows the presence of individual flows that may not be served without substantial detriment to perceived performance due to shortage of serving resources to be notified to an external control entity.

A network architecture for small, low-cost, high functionality portable wireless devices which shifts many of the functions performed in typical handheld communication devices to a central Application Server (AS) computer. Communication between the AS and the portable devices is performed using standard Internet Protocol (IP) devices. The AS includes a Client Proxy Server (CPS) which interfaces of applications on the server, and Device Personality Objects (DPOs) that handle the special characteristics of each different types of portable devices. Each portable device has a unique CPS/DPO pair running on the AS that accepts input from the portable devices and provides input to the various applications on the AS and which accepts outputs from the various applications and passes it to the portable devices. Communication from the portable devices to the AS is entirely via IP packets.

In a computer-implemented method, an insurance policyholder may be provided an electronic insurance form including at least a first field, the first field being associated with a query for which an accurate response depends on a type of an object associated with the insurance policyholder. An image of the object may be received. The image of the object may be processed according to an object recognition technique to identify at least one characteristic of the image of the object. The identified characteristic(s) may be used to determine the type of the object, and the insurance policyholder may be provided an indication of the determined type of the object to facilitate manual or automatic entry of accurate information in the first field. Additionally or alternatively, the indication of the determined type of the object may be automatically entered in the first field. An insurance policy or quote may be adjusted accordingly.