219results about How to "Improve customer experience" patented technology

The invention, referred to herein as PeaCoCk, uses a unique blend of technologies from statistics, information theory, and graph theory to quantify and discover patterns in relationships between entities, such as products and customers, as evidenced by purchase behavior. In contrast to traditional purchase-frequency based market basket analysis techniques, such as association rules which mostly generate obvious and spurious associations, PeaCoCk employs information-theoretic notions of consistency and similarity, which allows robust statistical analysis of the true, statistically significant, and logical associations between products. Therefore, PeaCoCk lends itself to reliable, robust predictive analytics based on purchase-behavior.

A computer based system for the real time deployment of a plurality of individual human resource units (employees) that does not require the constant attention of a supervising staff member. Employees interact with input devices at their work location throughout the day to receive their assignments, breaks, lunches, and other information. Managers make scheduling and deployment decisions within the system and are provided with information as to how these changes will impact the day's operation.

An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to make a natural language queries to specify their intent, while the accuracy of traditional IVR systems is maintained by using key features in language along with the customer's past transactions, CRM attributes, and customer segment attributes to identify customer intent.

A method for outputting information about a person includes identifying the person utilizing a wireless system upon entry into a physical location, and also includes locating the person within the physical structure. An engagement plan is retrieved based on the identification of the person and output. The engagement plan has information useful for interacting with the person. The engagement plan is created based at least in part on personal information of the person, the preferences of the person, and the past transactions of the person. A system for outputting information about a person, such as a customer, includes an object carried by the person, which is capable of being identified by a wireless system. A wireless interface communicates with the object. A computing device correlates the identification of the object with the person. An output device outputs information relating to the person.

A predictive model generator that enhances customer experience, reduces the cost of servicing a customer, and prevents customer attrition by predicting the appropriate interaction channel through analysis of different types of data and filtering of irrelevant data. The model includes a customer interaction data engine for transforming data into a proper format for storage, data warehouse for receiving data from a variety of sources, and a predictive engine for analyzing the data and building models.

Improvement of customer experiences during online commerce is accomplished by providing unique experiences to customers as a result of anticipating customer needs, simplifying customer engagement based on predicted customer intent, and updating system knowledge about customers with information gathered from new customer interactions. In this way, the customer experience is improved.

A data management apparatus for digital advertising includes a data integration processor for collecting and storing data from providers, resolving heterogeneity of the data at schema and data levels, and performing validity checks of the data; an analytics processor for receiving validated data from the data integration processor and providing to users custom, nesting-aware, SQL-like query language and a library of data mining methods, machine learning models, and analytical user profiles (AUP); and an activation processor for encapsulating complex computations performed in real-time, segment evaluation, and online user classification using runtime user profiles (RUP).

A method for routing transactions from customers to agents follows a process of receiving, at a routing server, a transaction to route, and soliciting the customers before connection to an agent, to rate the agents after agent interaction, and checking for existing customer routing profiles. Upon finding an existing routing profile for a customer, checking for existing routing profiles of available agents, and finding existing agent routing profiles, routing customer to agent by matching routing profiles. If no existing routing profile is found for a customer, routing to an agent by a default routing strategy.

The present invention relates to a dynamic response telecommunication system and method. The present dynamic response system marries client, server and services with telecommunication service provider's back-end to provide a richer customer experience in place of or in combination with static voice answering or messaging. The present invention enables dynamic creation of a response to an incoming telephone call based on evaluation of a calling party's credentials against local information and call rules stored on a user's computer system or device or alternatively cached at the service provider. The result can be a dynamic response message, locale and announcer information for prompt playback in a specific language as well as action options for further call processing.

Systems and methods of assisting in an electronic shopping experience are disclosed. A request may be received to add a first item to a virtual shopping cart from a user. The first item in the virtual shopping cart may be caused to be displayed to the user. A request to remove the first item from the virtual shopping cart may be received from the user. The user may be prompted to indicate a reason for the request to remove the first item from the virtual shopping cart. An indication of the reason for the request to remove the first item from the virtual shopping cart may be received from the user. A replacement item for the first item may be determined based on the indication of the reason for the request to remove the first item. The replacement item may be caused to be displayed to the user.

Multi-dimensional barcodes at a product include service identifiers for the product so that an end user with a portable information handling system captures an image of the multi-dimensional barcode and extracts the service identifiers to obtain service information from a service network location. For example, a service identifier embeds a URL that links to a video demonstrating how to assemble the product. As another example, a service identifier links to a service network location and includes a unique identifier so that an end user retrieves warranty or purchase information for the product.

A network device is placed on the edge of a service provider's network to intercept incoming and outgoing packets from a computer within the service provider's network. On interception of such a packets, the network device uses personal information about the user of the computer stored in a database in the service provider's network, to determine if such packet should be altered, and if deeming it appropriate alters such packet before sending the packet to its destination. This allows users of the service provider's network to provide personal preferences to the service provider, which will be used by the network device to alter packets according to such preferences.

An information handling system having multiple browser applications includes a browser management utility for selecting one of the browsers as a default browser. The browser management utility provides a central access point for accessing the multiple browsers. The browser management utility enables a user to port settings from one browser application to another browser application. The browser management utility also includes a configurable option which provides the guidance novice users while enabling more experienced users more control over the selection of browser and which information is ported from one browser to another. Additionally, such a system provides a user with a single location to store and manage common browser application settings such as bookmarks, passwords, and cookies.

The invention provides a parking space service and management system based on parking space state information. The system comprises a cloud server, an administrator terminal, a driver terminal, a vehicle detection module, a site terminal component and a parking law enforcement terminal, wherein the administrator terminal, the driver terminal, the vehicle detection module, the site terminal component and the parking law enforcement terminal are connected to the cloud server. The cloud server is used for receiving, storing, processing and updating the parking space state information. The parkingspace state information comprises a parking space code, a parking space state and state change time and is mainly determined by a state of the vehicle detection module, the parking space information,parking space reservation information and check in / check out information. The parking space state comprises states of parking space occupation, an idle parking space, a special parking space and thelike. In the invention, through timely, complete and accurate parking space state information, when an abnormal parking space state is discovered, a parking lot administrator is prompted to timely process and correct the state so as to avoid misguiding and mis-occupation; through an economic, effective and legal report and an law enforcement program, illegal parking is processed; and parking services of reserved parking, instant parking and parking space sharing and a management demand are satisfied.

Subscriber travel behavior is defined using cellular call location data. The defined travel behavior is used to segment the customer population. In a further aspect of the disclosed principles, a method to consolidate numerous of price plans is disclosed wherein price plans are grouped using cluster analysis. In the context of this disclosure, the term “cluster analysis” encompasses a number of different algorithms and methods for grouping objects of similar kind into respective categories to thus organize observed data into meaningful structures. In this context, cluster analysis is a data analysis process for sorting different objects into groups in a way that the degree of association between two objects is maximal if they belong to the same group and minimal otherwise.

Certain example embodiments relate to large venue surveillance and reaction systems and / or methods that take into account both subjective emotional attributes of persons having relations to the large venues, and objective measures such as, for example, actual or expected wait times, current staffing levels, numbers of customers to be serviced, etc. Pre-programmed scenarios are run in real-time as events stream in over one or more electronic interfaces, with each scenario being implemented as a logic sequence that takes into account at least an aspect of a representation of an inferred emotional state. The scenarios are run to (a) determine whether an incident might be occurring and / or might have occurred, and / or (b) dynamically determine a responsive action to be taken. A complex event processing engine may be used in this regard. The analysis may be used in certain example embodiments to help improve customer satisfaction at the large venue.

An electronic affiliate marketing system is disclosed that functions as a social networking affiliate advertising rewards (SNAARE) system in which rewards are provided to affiliates for selectively referring potential customers including social networking contacts, to a merchant's web site that allows the affiliate to selectively push multiple offers from one or multiple merchants and / or advertising / marketing firms (i.e., Groupon, Living Social, Amazon, etc. . . . ) to multiple parties and be paid rewards for all referrals that are derived from the initial referral. The electronic affiliate marketing system may optionally include a rating system for rating various parties based upon their previous purchasing history.

Multi-dimensional barcodes at a product include service identifiers for the product so that an end user with a portable information handling system captures an image of the multi-dimensional barcode and extracts the service identifiers to obtain service information from a service network location. For example, a service identifier embeds a URL that links to a video demonstrating how to assemble the product. As another example, a service identifier links to a service network location and includes a unique identifier so that an end user retrieves warranty or purchase information for the product.

An active temperature control module can be used with drinkware and plateware devices. The drinkware can be a mug made of metal, and optionally coated with a ceramic material. The active thermal control module can optionally be removably coupleable to a surface of the drinkware or plateware device. The module can include at least one heating element that can thermally communicate with a surface of the drinkware or plateware device to thereby effect heat transfer through the base to food stuff (e.g., a solid food, a liquid food) in the drinkware or plateware device. The module can include at least one sensor configured to sense a parameter of the foodstuff, and at least one power storage element configured to provide power to the at least one heating element. The module can include control circuitry configured to control operation of the one or more heating elements, and a transceiver configured to transmit operating information of the module to a remote electronic device and to receive operating instructions from the remote electronic device. Optionally, the module can include a heat transfer pack that can thermally communicate with the at least one heating element, and which can be interposed between the at least one heating element and a surface of the drinkware or plateware device.

Multi-dimensional barcodes at a product include service identifiers for the product so that an end user with a portable information handling system captures an image of the multi-dimensional barcode and extracts the service identifiers to obtain service information from a service network location. For example, a service identifier embeds a URL that links to a video demonstrating how to assemble the product. As another example, a service identifier links to a service network location and includes a unique identifier so that an end user retrieves warranty or purchase information for the product.

Systems and methods of assisting in an electronic shopping experience are disclosed. A request may be received, from a user on a device having a user interface, to search for an item listed for sale in a marketplace. A balance amount of an account associated with or available to the user at the marketplace is displayed in the user interface. The search results are limited to at least one item having a sales price less than the displayed balance amount and the at least one item is displayed in the user interface. The account may be a user account at a payment service provider.

According to various illustrative embodiments of the present invention, a method for a content-driven threat management system includes creating a threat detection primary object with threat mitigation data using at least one researcher of at least one of software and malicious code, encoding the threat detection primary object with threat mitigation data within an object capable of being transmitted to a personal computer system using a transmission vector update function, and transmitting the threat detection primary object with threat mitigation data to a threat agent using the transmission vector update function. The method also includes updating at least one threat function using the threat agent to update at least one threat functional description of the at least one threat function to include the threat detection primary object with threat mitigation data, and using the threat detection primary object with threat mitigation data to be capable of recognizing at least one threat event based upon the threat detection primary object with threat mitigation data.

A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.

A predictive model generator that enhances customer experience, reduces the cost of servicing a customer, and prevents customer attrition by predicting the appropriate interaction channel through analysis of different types of data and filtering of irrelevant data. The model includes a customer interaction data engine for transforming data into a proper format for storage, data warehouse for receiving data from a variety of sources, and a predictive engine for analyzing the data and building models.

Methods, systems, and computer program products are provided for improving the processing of database queries. Some embodiments include detecting an overly long running query execution plan, stopping execution of the plan, and utilizing the query optimizer to select an alternate plan for execution. Embodiments may utilize system timers which are set with a time limit for the first selected plan, with instructions to re-optimize and initiate selection of an alternate plan when the timer times out. Risky constructs may be located in the first plan and removed from future consideration for executing the query. In some embodiments, the additional overhead for non-problem queries consists of little more than creating and sending a message or setting a timer when starting query execution, and canceling a timer upon successful query processing completion. A secondary thread may be created responsive to detecting a long running query, to supervise selecting an alternate execution plan.

A network architecture for small, low-cost, high functionality portable wireless devices which shifts many of the functions performed in typical handheld communication devices to a central Application Server (AS) computer. Communication between the AS and the portable devices is performed using standard Internet Protocol (IP) devices. The AS includes a Client Proxy Server (CPS) which interfaces of applications on the server, and Device Personality Objects (DPOs) that handle the special characteristics of each different types of portable devices. Each portable device has a unique CPS / DPO pair running on the AS that accepts input from the portable devices and provides input to the various applications on the AS and which accepts outputs from the various applications and passes it to the portable devices. Communication from the portable devices to the AS is entirely via IP packets.