185 results about "Staffing" patented technology

A business methodology for optimizing energy procurement energy demand (usage) and energy supply for a facility or complex. After ascertaining a baseline model, energy consumption is monitored and adjusted to reflect dynamic economic factors of operations. With the accumulation of data, contract negotiations with energy suppliers may provide further energy savings. Over time and patterns of usage determined further savings and optimization in energy, equipment, staffing and other operational areas are obtained. Remote access provides efficient monitoring of established systems.

A method and associated systems for automatically identifying a risk that a staffing resource identified by a proposed project-staffing plan will be unavailable. A computerized project-management tool, in response to receiving a proposed project plan, requests, receives, and aggregates information about other past, present, and expected projects and about expected supplies of, and competing demands for, staffing resources required by the proposed plan. The tool infers patterns, business rules, and trends from the received information, with which it adjusts the proposed project's planned start date, expected availabilities of required staffing resources, and expected competition for staffing resources. The tool then determines a likelihood that a sufficient supply of each of the plan's required staffing resources, as adjusted, will be available at the required times, as adjusted. If the risk is too high, the user may fine-tune the proposed plan by repeating the preceding steps with varying project parameters.

A task management system uses patient tags (e.g., wireless RFID, Infrared tracking, GPS etc.) for patient location tracking, together with an integrated workflow system to automatically, track patient location how long they have been there and how many patients are at the same location (e.g., waiting room) and manages waiting time and an overall waiting queue, supporting automated adjustment of healthcare staffing, patient flows, and team coordination. A task management system for use in providing healthcare to a patient includes a patient tracking processor and a workflow processor. The patient tracking processor automatically acquires data derived by wireless communication from patient attached tag devices for use in identifying a location of multiple patients in a healthcare enterprise and identifying a first number of patients at a particular location and a second number of patients awaiting receiving a particular type of treatment. The workflow processor automatically initiates a patient load balancing activity to improve a match between a healthcare resource and a patient load by communicating a message to update a healthcare worker task schedule with a task in response to a determination the identified first or second number of patients exceeds a predetermined threshold number.

A system for generating staffing and cost estimations and reports for multi-dimensional project plans for implementing packaged software applications, the system includes: a view layer configured to act as a user interface for user inputs and system outputs; a model and control layer configured to implement rules based on a series of estimation and implementation models, and to perform calculations to determine costs and staffing requirements for multi-dimensional project plans; an estimation knowledge base layer configured to hold and derive the series of estimation and implementation models; and wherein the system for scoring and ranking multi-dimensional project plans for implementing packaged software applications is carried out over networks comprising: the Internet, intranets, local area networks (LAN), and wireless local area networks (WLAN).

A system, method and computer program product for short-term forecasting of future retail performance are described herein. The system includes a Web-based graphical user interface, a weather history database and a weather forecast database. The method and computer program product allow users (e.g., retail managers and the like) to produce maps and related charts, using weather and sales history correlation analyzes, indicating weather favorability for specific retail products in specific geographic areas during specific future (and past) time periods. The weather favorability maps thereby facilitate retail-based advertising, allocation, placement, promotion and staffing decisions.

The invention provides a system and method for scheduling resources. In one respect, embodiments of the invention allow workers to indicate preferences for specific shifts during a planning horizon, within limitations imposed by the scheduling system. Embodiments of the system and method seek to meet all hard constraints, and utilize a flexible scoring technique to minimize the violation of soft constraints. Embodiments also consider the substitution of higher skilled workers in cases where there is an unmet demand for lower skilled workers.

A restaurant management system and method interface is provided. In accordance with the invention, data from various restaurant operations is collected and stored for processing. The data is processed into useful metrics, such as those indicative of various categories of restaurant staffing, efficiency, performance and quality. The useful metrics can be displayed as a human-readable chart, graph or report. The data can be processed in real time, permitting managers to promptly make adjustments and to alert restaurant workers or crew members of deficiencies so that prompt and effective remedial action can be taken to improve restaurant performance. Reports may be generated that provide the performance of restaurants individually and as a combined group.

A method and system for fulfilling staff requests. The system includes input terminals communicating with a computing system. The computing system includes a computer, a qualifications database, a requirements database, and a broadcasting module. A plurality of employees submit applications to the computing system via the input terminal. In addition, an employer, seeking a temporary employee, submits a job request having minimum qualifications via the input terminal to the computing system. The computer then matches those candidates having the minimum qualifications with the job request of the employer. The broadcasting module communicates with the selected candidates to determine if they desire to work. The first candidate to accept the job request is awarded the job. The system may also be used to match product requests from a customer to those suppliers having the requested products.

A method in a computing environment for determining the work for one or more patients is provided. The method includes obtaining data for one or more patients directly from the primary clinical information system and utilizing the data to calculate work for the one or more patients. A method in a computing environment for determining the work for a population of patients is provided. The method comprises utilizing data obtained directly from the primary clinical information system to calculate a work score for each patient in a patient population and calculating staffing needs for the population based on the work scores obtained for the patients in the patient population.

A method and apparatus for long-range planning. One embodiment includes a method for long-range planning for staffing in a complex environment, such as a contact center. The method includes defining at least one employee profile, wherein an employee profile comprises a group of employees that have the same skills, and wherein defining comprises specifying characteristics, including a skill set and an efficiency percentage. The method further includes defining at least one queue, specifying at least one criteria to be satisfied by a long-range staffing plan, and calculating an effect of staffing the at least one queue with the at least one employee profile, wherein the calculated effect includes a service level for the at least one queue, and an effective cost per hour.

A system and method for managing a health clinic, and in particular to managing/scheduling employees to work in the clinic. The system and method relates to a computer program for computing the needs of patients, determining adequate staffing requirements and displays these needs and requirements in connection with actual scheduling values. Thus, the system provides a tool for quickly determining whether the clinic is overstaffed or understaffed, for the entire day based on patient needs, both direct and indirect patient care needs. The system and method may further use facility limitation information to provide overall efficiency information.

A system for optimized and distributed resource management, comprising a plurality of media servers, a statistics server, a historical statistics database, a forecasting engine, a scheduling engine, and an activity manager. The forecasting engine generates a forecast of estimated volume of imperative demand and determines a required volume of contingent demand to be handled based on managing a backlog of contingent demand. The scheduling engine generates a schedule that provides an adequate number of resources to handle the forecasted imperative demand and to handle the required volume of contingent demand over an aggregated time. The activity manager monitors statistical data, compares actual staffing and imperative demand to scheduled staffing and forecasted imperative demand, and determines activity switches needed to reallocate available resources, the activity switches only occurring switched after a configured minimum activity switching time.

Processing passengers for departure from an airport comprises a first line for passengers to be processed through a control point on the basis of first-in first-out. There is a second line for passengers to be processed on a non first-in first-out basis. The availability for the second line is determined by at least one of the following characteristics, namely the status of the passenger relative to an airline class of service; delays in flight times of one or more flights using the airport; cancellations of other flights using the airport; security factors at the airport; staffing at the airport; calendar date of flight, time of day of flight; number of passengers for the flight; numbers of passengers for other flights; and baggage handling. The system also processes passengers for arrival at an airport. The system also processes passengers for arrival at an airport so as facilitate baggage handling.

A method for identifying and using historical work patterns to build high-performance project teams, in one aspect, may comprise identifying historical data associated with one or more past projects, determining from said historical data, one or more patterns in team member attributes that are correlated with at least one of an individual determined to be successful and a project determined to be successful, and generating one or more staffing plans based on said determined patterns. A system and program storage device for performing finctionalities of the method are also provided.

A system and method of distributing contact volume in a contact center when the volume of incoming calls greatly exceeds the number of agents currently answering calls. In an embodiment of the invention, the caller calling in at such a peak time is notified of the relatively long wait time to speak to an agent. The caller is then prompted as to whether he or she wishes to hold or accept a later callback time to receive immediate service. By accepting a later callback, the caller may access the contact center at a later time by dialing a unique telephone number or by entering a unique code when dialing the main line. This scheduled return to queue with priority system and method seeks to essentially eliminate high call volume times by redistributing those calls to times when the agent volume exceeds the incoming call volume, thus ultimately decreasing call center staffing costs.

A system, method and program product for managing an information technology (IT) migration. A system is disclosed that includes: a database of inventory data records, wherein each inventory data record includes a set of migration parameters for a system to be migrated; a set of estimation tables that provide migration requirements for different sets of migration parameters; and a staffing system that estimates staffing requirements for the IT migration based on the inventory data records and set of estimation tables.

Systems and methods for long-range simulation are provided. A representative method includes: defining at least one resource description, wherein a resource description comprises a group of resources that have similar characteristics, and wherein defining comprises specifying the characteristics, including at least one capability and at least one performance measure; defining at least one work load; and specifying at least one criteria to be satisfied by a long-range staffing plan; and calculating an effect of applying the at least one resource description to the at least one work load using discrete event based simulation, wherein the calculated effect includes at least one performance measure for the at least one work load.

The present invention provides a call flow staffing estimation tool. A method in accordance with the present invention includes: generating a staffing impact chart for a future period of time based on historical call volume data to a call center, a schedule of agents servicing the call center, and an average handing time of calls to the call center by the agents; selectively changing an input to the generating step; and immediately updating the staffing impact chart to reflect the change.

A system and related method to forecast based on events defined by event segments. The system includes a database or set of databases populated with selectable event segments characterized by known information and predictive information deemed by the user to be relevant to a particular organization for which future resource allocation predictions are desired. Rather than evaluate past data summaries alone to predict future resource allocation requirements, the system and related method input raw data that may be parsed and analyzed in any selectable combination to produce one or more forecasts to produce resource allocation information. One use of the system and related method is to calculate staffing requirements for a contact center at a selectable level of granularity.

A system for, and method of, providing daily and long-term contact, allocation and full-time equivalent staff forecasting. In one embodiment, the system includes: (1) a first module configured to generate a forecast of overall volume based on contacts disaggregated by type, (2) a second module associated with the first module and configured to simulate an allocation of contacts to skill groups and (3) a third module associated with the first and second modules and configured to generate a full-time equivalent staff forecast based on service time, staffing efficiency, unpaid time and the forecast of overall volume.

The invention provides a method for optimizing a sourcing strategy for potential services offerings of large, multinational services organizations. This optimization method considers existing capabilities, resource skills, locations of the resources, costs of the resources, desired profit margins and other strategic sourcing policies to produce an optimized service offering staffing plan.

Described are platforms, systems, media, and methods for providing an on-demand temporary staffing exchange. Automatic identification of individual staffers suitable for particular temporary staffing positions is based in part on ratings of the individual staffer and of the employer. When a suitable individual is identified, immediate booking is effectuated.

The present invention is directed, in part, to a system and methods for human resources management and efficient, online and mobile guidance on assisting job seekers in locating and securing job opportunities. More specifically, the present invention relates to a system and methods for performing substitute fulfillment, including identifying acceptable substitute employees/professionals, job opportunity review, real time employee availability, skill set review for employers/clients, appointment scheduling and establishing network connections amongst employers/clients and employees/professionals for both current and future job opportunities. Even more specifically, the present invention relates to building experience hours through successive work experience, establishing network connections and securing employment through historical connections among subscriber users and in optimizing staffing to accommodate for peak and non-peak business hours. Further, the present invention provides methods and a system for optimizing scheduling for available employment shifts through geolocation and internet sources.