70 results about "Call volume" patented technology

The invention provides a method for adjusting call volume of a communication terminal, a volume control device and a mobile phone. The method comprises the following steps: collecting a first pressureapplied by a subscriber to the communication terminal, outputting a first pressure message, and generating a first control command according to the first pressure message, wherein, the first controlcommand is used for controlling the output volume of a receiver as a first volume; in the calling process of the communication terminal, collecting a second pressure applied by the subscriber to the communication terminal, outputting the second pressure message and generating a second control command according to the second pressure message, wherein, the second control command is used for controlling the output volume of the receiver as a second volume; when the first pressure message is different from the second pressure message, the first volume is different from the second volume. By adopting the invention and by utilizing the habit of the subscriber in answering the phone, active and convenient volume control can be realized, thus calling quality of subscriber can be improved.

The invention discloses a system and a method for analyzing customer behavior characteristics based on a speech recognition technique. The method comprises the steps that a recording file acquisition engine extracts customer service recoding files from a recording system in a call center at regular time or in real time; a speech recognition module converts the recoding files extracted by the recording file acquisition engine into text files; and a customer behavior analysis module calls a search engine function, analyzes and mines the customer behavior characteristics of an information base in combination with pre-customized rules stored in a semantics rule customization module, and generates information related to customer and / or customer service behavior characteristics. The system and the method for analyzing the customer behavior characteristics are based on the speech recognition technique. Idle audio recording files in the call center are converted into commercial messages with high added value. By providing effective root cause analysis to the performance of the call center, solutions to problems are rapidly provided, actions are taken to reduce call volume and therefore the customer satisfaction is improved.

A system and method of distributing contact volume in a contact center when the volume of incoming calls greatly exceeds the number of agents currently answering calls. In an embodiment of the invention, the caller calling in at such a peak time is notified of the relatively long wait time to speak to an agent. The caller is then prompted as to whether he or she wishes to hold or accept a later callback time to receive immediate service. By accepting a later callback, the caller may access the contact center at a later time by dialing a unique telephone number or by entering a unique code when dialing the main line. This scheduled return to queue with priority system and method seeks to essentially eliminate high call volume times by redistributing those calls to times when the agent volume exceeds the incoming call volume, thus ultimately decreasing call center staffing costs.

A claim processing system, claim processors, and a settlement agency are disclosed for assisting in paying one or more providers. The agency can also provide the providers with an updated claim processing status through updates received from the claim processors. An advantage of this system is that by providing the providers with a common portal or interface in which they find the claim status information; the payers may experience lower call volume, less disputed claims, and frustrated providers.

The invention discloses a method of international roaming proxy calling service, comprising that (1), international roaming user requests a roaming place mobile number, and requests a virtual VoIP number, (2), storing the relation information between attach place mobile number, the virtual VoIP number and the roaming place mobile number in an internal proxy server, (3), when the attached user calls internal roaming user, an attached network gate is routed to the internal proxy server of the attached place, to search relation information and find the roaming place mobile number, to be routed to the internal proxy server of roaming place, to process communication, and when the internal roaming user calls attached place user, the roaming network gate is routed to the internal proxy server of roaming place, to search relation information and find the mobile number of attached place, to be routed to the internal proxy server of the attached place, to process communication. The invention can reduce communication cost of internal roaming user, and make cost clearance easy, and improve internal roaming communication amount.

The invention discloses a mobile phone holder device fixed on an inside rearview mirror and provided with charging and sound amplifying functions. The mobile phone holder device comprises a mobile phone holder body, a holder face plate, a sucker, a knob volume adjuster, a louder speaker and a mobile phone data line power supply butt joint socket and is characterized in that screw hole slots are arranged on the upper portion and the lower portion of the outer side of the mobile phone holder, screws are span through the screw hole slots to be in abut joint with an inside rearview mirror casing and to clamp the inside rearview mirror casing, the screws are fixed on one side of the inside rearview mirror, a mobile phone fixing groove is respectively arranged on the upper portion and the lower portion of the inner side of the mobile phone holder, a mobile phone can be fixed in the mobile phone fixing grooves, driver sights are not influenced, applications of functions of flat smart mobile phones in a vehicle are convenient to check and operate, and the mobile phone holder device can charge the mobile phone and amplifies call volume of the mobile phone.

The embodiment of the invention provides a mobile phone and an intelligent in-call volume regulation method thereof. The method includes the steps of detecting the distance between the mobile phone and a human ear in a call, judging whether the distance between the mobile phone and the human ear is smaller than a preset distance threshold value or not, determining that the mode of the mobile phone is an earphone mode if the distance between the mobile phone and the human ear is smaller than the distance threshold value, and determining that the mode of the mobile phone is a hands free mode if the distance between the mobile phone and the human ear is larger than or equal to the distance threshold value. By means of the method, the in-call volume can be intelligently regulated according to the distance between the mobile phone and the human ear.

This invention provides a method, a device and a system for selecting route and controlling flow volumes, in which, the method includes: the local office MGC configures a gateway-to-the-board in advance in the opposite MGC board to select a gateway allowing setting up calls to send a request for setting up loading to the local MGW in the board and sets up call with the opposite MGC and decides if it controls the call volume to the board according to the reported information of the local MGW.

The invention discloses a call control method and device and a computer readable storage medium. The call control method comprises the steps of monitoring a call event of terminal equipment, and triggering and acquiring the current holding gesture of the terminal equipment according to the call event; then obtaining a first touch signal of a screen of the terminal equipment, and acquiring a secondtouch signal of a frame of the terminal equipment; then generating audio parameters of a microphone and audio parameters of a loudspeaker at present by combining the first touch signal, the second touch signal and the holding gesture; and finally, adjusting the first position of the microphone, and adjusting the second position of the loudspeaker. The call control method realizes a user-friendlycontrol scheme, and enables a user to regulate the volume of the microphone or the volume of the loudspeaker according to the call in real time during the calling process, thereby enabling the regulation and control mode of the call volume to be more in line with the actual situation of the user, and enhancing the user experience.

The invention provides an incoming call processing method and device based on vehicle reversing, a medium, a terminal and a vehicle. The incoming call processing method is executed by a vehicle-mounted terminal in communication connection with a mobile terminal, and mainly comprises the following steps: detecting whether a call signal or an incoming call signal exists or not in the reversing process of a vehicle; and if the judgment result is yes, reducing the call volume or the incoming call volume to a preset decibel value and then playing. According to the invention, adverse effects on a driver caused by too high telephone sound during reversing are avoided, and the driver is helped to concentrate on reversing, so that safe reversing of the driver is ensured.

The invention provides an electronic device and a call volume adjustment method. The electronic device comprises a device body; a detection module arranged on the device body and used for detecting pressure information and touch information; a processor configured to enter a volume adjustment state of the electronic device in a call state when the pressure information detected by the detection module is in accordance with a first preset condition and adjust the call volume of the electronic device in the volume adjustment state based on the touch information detected by the detection module. According to the electronic device and the call volume adjustment method, the volume can be adjusted conveniently, and better user experience is obtained.

The invention discloses a flight simulator voice communication simulation method based on a virtual communication link, and belongs to the field of flight simulation. The method specifically comprises the following steps: firstly, constructing a simulation device in an aircraft simulation cabin, and respectively setting each voice communication station as a node; and selecting a voice communication mode for each node, adding each node of the same communication mode into the same link, counting and marking the connection times of every two nodes in each link, and realizing connection according to a maximum communication principle. Connecting all input devices of one of the two nodes which are marked to be connected to all output devices of the other node, and setting call volume; and when the number of communication connection times of the two nodes is greater than or equal to 2 and one communication link is disconnected, subtracting 1 from the number of connection times until the number of communication times between the two nodes becomes 0, then all the communication links between the two nodes are disconnected, and the voice call is ended. The system is low in use and maintenance cost, good in tone quality and low in communication delay.

The specification describes techniques for identifying blind spots in a cellular landscape using cellular call traffic analysis. It is based on the recognition that blind spots cause an inordinate number of failed connections. These are calls that either fail to set-up, or are terminated prematurely. Analyzing the call pattern over the area served by a station, and comparing that pattern to a previous pattern, can identify locations of abnormal or unusual changes in call patterns, such as call volume, call duration, etc. These variations will often indicate a blind spot within the network.

The invention relates to outbound prediction, in particular to an outbound prediction system and method for switching AI human-computer interaction to human-computer interaction; an AI prediction index collection module collects state indexes of a call in an outbound stage, a human-computer interaction stage and a human-computer interaction stage, and provides data support for an AI prediction core algorithm module; the AI prediction core algorithm module is used for predicting the call-out volume based on the state indexes collected by the AI prediction index collection module; the AI robot outbound control module receives the outbound volume data, assembles the outbound volume data into a data format required by real outbound, and calls an AI robot outbound control component to initiate outbound; the AI man-machine dialogue process control module is used for defining related man-machine dialogue process nodes according to the business scene in the man-machine dialogue process and judging whether the customer is a target customer or not in the man-machine dialogue process. According to the technical scheme provided by the invention, the defects that the target customers cannot be effectively screened and the call volume cannot be reasonably predicted in the prior art can be overcome.

The invention discloses a call control method and device, and belongs to the technical field of electronic equipment control. The method is applied to the electronic equipment, and comprises the steps of receiving first input of a user for an identifier of a target call object in a multi-person call process; in response to the first input, adjusting the priority of the target call object; and respectively adjusting the call volume of each call object according to the priority of each call object participating in the call. According to the embodiment of the invention, the user adjusts the priority of the target call object according to the listening requirement, and then automatically adjusts the call volume of each call object participating in the call based on the adjusted priority, so the user can preferentially hear the voice information of the call object that the user wants to hear, and the user experience is improved. Meanwhile, the voice interference of the call object that the user does not want to hear is effectively weakened, so the call quality is ensured and the communication efficiency is improved.

A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.

The embodiment of the invention provides a volume control method and electronic equipment, relates to the technical field of communication, and aims to solve the problem that the existing electronic equipment is poor in volume adjustment function in a call process. The electronic equipment comprises an ultrasonic transceiver and a moving-coil receiver, and the method comprises the following steps:under the condition that the electronic equipment detects a call signal, connecting the ultrasonic transceiver with the moving-coil receiver; acquiring a target volume value of an audio signal outputby the moving-coil receiver according to a result of whether the ultrasonic transceiver acquires the human ear image or not; and controlling the moving-coil receiver to output an audio signal at a target volume value under the condition of establishing a call connection based on the call signal. The method can be applied to the scene that the electronic equipment adjusts the call volume.

A telecommunications system for handling call volume, including an application with takeover ability loaded on a mobile device, updating the application when a call is being handled by a third party, and transferring the call when an option to takeover is chosen.

A method and apparatus for measuring pattern shifts in call patterns, e.g., call volumes and / or feature usage in a packet network, e.g., a VoIP network is disclosed. The present method collects performance data over a set period of time and constantly compares each periodic sample with the previous periodic sample on a rolling window basis. Changes of a pre-defined percentage threshold, e.g., approximately 30%, or more in a current sampled period are alarmed and monitored to preclude potential service disruptions. In one embodiment, upon receipt of these alarms, network elements that are vulnerable to discontinuities due to overload can be automatically reset or cleared of hung processes.

The invention provides a link allocation method and device, and the method comprises the steps: predicting the predicted call volume of each destination in a first time period based on the historical call volume of each destination; and according to a global decoupling algorithm and a target algorithm based on a Dijkstra algorithm, on the basis of the predicted call volume of each destination in the first time period and the communication tariff information and the link capacity information of the link provided by each relay, obtaining the link capacity borne by each relay at each destination. According to the link allocation method and device provided by the invention, the predicted call volume of each destination in the first time period is predicted based on the historical call volume of each destination, and according to the global decoupling algorithm and the target algorithm based on the Dijkstra algorithm, the link capacity borne by each relay at each destination is obtained based on the predicted call volume of each destination in the first time period and the communication charge information and the link capacity information of the link provided by each relay, and link allocation is more accurate and efficient.

The present invention relates to a server, a method for predicting the amount of system calls, and a storage medium. The method includes: obtaining system parameters of the system to be connected and each connected system respectively, and calculating the system similarity of the two systems based on the system parameters; if there is If the system similarity is greater than the preset similarity threshold, then obtain the factor data of the connected system as the factor data to be trained of the system to be connected; if the system similarities are all less than or equal to the preset similarity threshold, then obtain the The system call data of the incoming system within the preset time, preprocess the system call data, and obtain the system call data to be used; obtain the system characteristic factor and basic factor based on the system call data to be used as the waiting system call data of the system to be connected training factor data; based on the factor data to be trained, the preset model is trained to obtain a first model for predicting call volume. The invention can accurately predict the future calling amount of the system to be connected, so as to deal with the abnormal problem of the system.

The invention discloses a method and a device for invoking a service, and relates to the technical field of computers. A specific implementation of the method includes: inputting the number of submitted tasks and the average response time of the previous task submission period into the load-aware model to obtain the real-time load curve of the service provider; The mapping relationship between the number of tasks and the average response time at any moment; the real-time load curve represents the mapping relationship between the number of submitted tasks and the average response time in the physical environment at the current moment; obtain the submitted tasks corresponding to the response time safety value in the real-time load curve Quantity, use this quantity to determine the tasks to be submitted, and send a service call request to the service provider according to the tasks to be submitted. This embodiment can dynamically perceive the load capacity of the service provider, and then adjust the call volume of the service caller, and can make full use of service resources without causing system risks.

Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.

Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

The embodiment of the invention discloses a number calling method and device for a hospital broadcasting system, electronic equipment and a storage medium. The method comprises the following steps: acquiring the number of queuing people corresponding to a target area in the hospital broadcasting system; determining a target number calling volume based on the region feature information of the target region and the number of queuing people; and broadcasting number calling information based on the target number calling volume. Through the technical scheme of the embodiment of the invention, the technical effects of automatically adjusting the number calling volume and further improving the experience degree of a doctor seeing user are realized.

The invention discloses a call information pushing method and system based on an IMS communication capability open AS platform, and designs a pushing queue model which can be distinguished according to clients, wherein different client messages are separated from the source so as to avoid mutual influence among different clients, a delay queue is designed, and calling information which fails to be pushed is allowed to be pushed again multiple times, so that the efficiency is improved, and the consumption of the system is greatly reduced. According to the invention, different functions are modularized, so that the pushing capability can be increased or decreased in real time according to the call volume of the AS platform; due to the scalability of the performance, the particles can be granulated to a single customer level; and the method is suitable for a real-time, high-concurrency and multi-user data pushing scene, is convenient to use and flexible in configuration, and can meet most service requirements.

The present application proposes an adaptive call volume control method, comprising the following steps: respectively collecting far-end voice signals and near-end voice signals, and extracting and forming far-end subband signals and near-terminal band signals through filtering; The near-terminal band signal forms the voice equalization parameters for the far-end voice signal and the near-end voice signal; according to the voice equalization parameters, the far-end sub-band signal is multiplied by gain, and the output sub-band signal obtained by decoding is obtained; the decoding is played through the speaker The output speech of the subband signal is output. The present application also correspondingly proposes an adaptive call volume control device. The beneficial effects of the present application are: on the basis of comprehensively considering the auditory characteristics of the human ear and the influence of environmental noise, the effect of improving the call quality is achieved through the adjustment in the subjective perception domain.

The invention discloses a method and a device for automatically predicting call volume for a call center. The method comprises the following steps: acquiring parameters required for calculating the predicted call volume at this time; obtaining the call volume according to the number of seats, the expected seat utilization rate, the average service duration of the seats, the call completing rate and the prediction period; obtaining the expected seat utilization rate through the effective call volume per second and the crowding number within the preset time; obtaining a call loss rate through the effective call volume per unit time, the average call time and the probability of answering all seats under Poisson distribution; obtaining an average waiting duration through the effective call volume per unit time and the average call duration; and obtaining the current predicted call volume through the number of seats, the expected seat utilization rate, the average service duration of the seats, the call completing rate, the prediction period, the expected seat utilization rate and the call loss rate. According to the method for automatically predicting the call volume for the call center provided by the invention, the prediction result is very close to the expected value by acquiring the predicted call volume of this time.

The present invention provides a method, system, vehicle-mounted equipment, and automobile for automatic adjustment of call volume, which are applied to automobiles. The automatic adjustment method for call volume includes: when the automobile enters the emergency call mode, collecting sound data signals in the emergency call mode ; preprocessing the sound data signal to obtain background noise data samples; real-time statistical analysis of the background noise data samples, and calculating the background noise intensity in the emergency call mode; The voice intensity matched with the above background noise intensity, and the current call volume is adjusted in real time according to the calculated voice intensity. The method for automatically adjusting the call volume of the invention can effectively suppress background noise, improve the clarity of call center personnel, ensure normal telephone communication between the user and the call center, and strive for the shortest rescue time for the user.