Outbound prediction system and method for switching AI human-computer interaction to human-computer interaction

A technology of human-computer interaction and human-human interaction, which is applied in the direction of automatic exchange, telephone communication, electrical components, etc., can solve the problems of unreasonable prediction of outbound call volume and inability to effectively screen target customers, so as to ensure maximum use and reduce Waiting time, the effect of improving work efficiency

Active Publication Date: 2021-12-03
科讯嘉联信息技术有限公司
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Problems solved by technology

[0005]Aiming at the above-mentioned shortcomings existing in the prior art, the present invention provides an outbound call prediction system and method for AI human-computer interaction followed by

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  • Outbound prediction system and method for switching AI human-computer interaction to human-computer interaction

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[0043] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention more clear, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Apparently, the described embodiments are some, but not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0044] An outbound call prediction system that converts from AI human-computer interaction to human-human interaction, such as figure 1 As shown, it includes AI predictive outbound call control module, AI predictive index collection module, AI predictive core algorithm module, AI robot outbound call control module, AI man-machine dialogue process control module...

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Abstract

The invention relates to outbound prediction, in particular to an outbound prediction system and method for switching AI human-computer interaction to human-computer interaction; an AI prediction index collection module collects state indexes of a call in an outbound stage, a human-computer interaction stage and a human-computer interaction stage, and provides data support for an AI prediction core algorithm module; the AI prediction core algorithm module is used for predicting the call-out volume based on the state indexes collected by the AI prediction index collection module; the AI robot outbound control module receives the outbound volume data, assembles the outbound volume data into a data format required by real outbound, and calls an AI robot outbound control component to initiate outbound; the AI man-machine dialogue process control module is used for defining related man-machine dialogue process nodes according to the business scene in the man-machine dialogue process and judging whether the customer is a target customer or not in the man-machine dialogue process. According to the technical scheme provided by the invention, the defects that the target customers cannot be effectively screened and the call volume cannot be reasonably predicted in the prior art can be overcome.

Description

technical field [0001] The present invention relates to outbound call prediction, in particular to an outbound call prediction system and method in which AI human-computer interaction is transferred to human-human interaction. Background technique [0002] At present, the existing outbound call forecasting solutions in the market are mainly based on the traditional outbound call mode, that is, after the call is connected, it is directly transferred to a human agent. With the rapid development of AI technology and the emergence of AI phone robots, AI phone robots can talk to customers first after the call is connected, screen customers, and transfer customers who meet the screening conditions to artificial seats in real time. Further processing by human agents. [0003] However, with the intervention of AI robots, the traditional outbound call prediction scheme is not suitable for the existing outbound call mode that includes AI robots. In the existing outbound call mode th...

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Application Information

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IPC IPC(8): H04M3/51H04M3/523
CPCH04M3/5166H04M3/5232
Inventor 吴问海王博学苏玉虎张涣
Owner 科讯嘉联信息技术有限公司
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