943 results about "Telephone communication" patented technology

The present invention relates to a patient care and communication system which utilizes a central processing system and a plurality of remote stations electrically connected to the central processing system to facilitate visual and data communications. Each remote station includes telephone circuitry which is connected to a private branch exchange for telephone communications between stations. In addition, the private branch exchange is connected to a telephone exchange and a plurality of telephones for facilitating telephone communication therebetween. The central processing system facilitates the visual and data communications between the plurality of remote stations, and includes a system for determining which of the plurality of remote stations are transmitting the visual and data communications and which of the plurality of remote stations are to receive the visual and data communications. The central processing system also includes a system which establishes a communication link between the transmitting stations and the receiving stations. The remote stations include a processing system which also facilitates the visual, data and telephone communications and a display for displaying the visual communications. The present invention also includes a staff and / or patient locator system, in which each remote station includes an infrared receiver that receives infrared transmissions from a portable transmitter worn by a staff member or patient. The infrared transmissions include identity information associated with the person wearing the transmitter. The identity information is then transferred to the central processing system which determines the identity and location of each person wearing a portable transmitter.

A method is for selecting at least one additional service in a mobile telephone or mobile equipment having a keyboard for dialing a number to set up a telephone communication. The at least one additional service may be provided by an Integrated Circuit (IC) Card in the mobile equipment. The method may include comparing a dialed number with at least one service number stored in the IC Card and associated to the at least one additional service, terminating the set up of the telephone communication, and triggering the associated additional service corresponding to the dialed number.

A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.

A telecommunication system that routes an inbound telephone communication through an enterprise communication network and server. The system and its operating method routes an incoming call to a first recipient, and if the first recipient does not answer, then routes the call to a second recipient (or more) based on a predetermined user profile and / or user overflow group. The server retrieves an overflow group profile, consisting of a plurality user profiles, associated with the called device, determines how to route the call, and initiates a call to the user and / or overflow group members according to how the call should be routed. The system can route the incoming call to a plurality of telephony devices including personal digital assistants and other remote devices.

An interactive assistant for managing telephone communications and services is disclosed. In one of many possible method embodiments, a chat interface is provided to a device associated with an intended recipient of an incoming voice call. A chat message from the intended recipient is received through the chat interface. The chat message is presented to a calling party associated with the incoming call prior to a disposition of the call being determined. In other embodiments, an interface provides controls for individually managing calls on a conference call, without affecting other calls on the conference call.

A method and apparatus for enabling a local area network wiring structure to simultaneously carry digital data and analog telephone signals on the same transmission medium. It is particularly applicable to a network in star topology, in which remote data units (e.g. personal computers) are each connected to a hub through a cable comprising at least two pairs of conductors, providing a data communication path in each direction. Modules at each end of the cable provide a phantom path for telephony (voice band) signals between a telephone near the data set and a PBX, through both conductor pairs in a phantom circuit arrangement. All such communication paths function simultaneously and without mutual interference. The modules comprise simple and inexpensive passive circuit components.

An integrated security control system and method which integrate the functions of a wireless security system control panel and a radio transceiver in an integrated security control system unit. The integrated control unit includes a first telephone communication system for communicating security system data by wired telephone communications, and a second radio frequency (RF) cellular communication system for communicating security system data by communications through an RF communication network. The cellular communication system is the primary communication network for reporting a security event, thereby leaving the first telephone communication system open for telephone communications during the reporting of a security event. A separate unit of the security system, such as a wireless RF status display or a wireless RF keypad, is provided with a beeper transducer for sounding entry and exit beeps. The separate unit is positioned at a separate location from the integrated security control system unit, such that the entry beeps do not alert an entering person to the location of the integrated security control system unit. When a security event is triggered, the control unit delays activating a security alarm sounder in the control unit until after the second RF communication system has finished transmitting the alarm message.

The present invention takes advantage of Voice over Internet Protocol (VoIP) technology by introducing VoIP-based call center telephony equipment that is software-based and runs on inexpensive off-the-shelf personal computer (PC) systems. With the VoIP-based call center system of the present invention, the traditional Public Switched Telephone Network (PSTN) is coupled to a Voice over Internet Protocol (VoIP) gateway in order to convert all incoming traditional telephone communication into VoIP based telephony telecommunication. This is performed using the well-known SIP telephony protocol set forth in RFC 3261. Once converted to the VoIP format, the incoming VoIP-based calls are directed to the VoIP based Call Center Server system. The Call Center Server system provides all the sophisticated call center features that were formerly only available in large call centers created with specialized expensive telephone equipment

Disclosed are a portable device having an image overlay function and a method of overlaying images in the portable device, which can photograph a plurality of images within areas having no overlapping regions between the areas in real time, and can overlay the photographed images. A first camera unit photographs a first area, and a second camera unit photographs a second area which does not overlap with the first area. A first codec and a second codec encode a first area image and a second area image, respectively, which have been obtained by photographing the first area and the second area. An image processing unit overlays the encoded first area image and the encoded second area image. Therefore, it is possible to photograph a plurality of subjects existing in at least two areas having no overlapping regions between the two areas in real time, to overlay the photographed images, and to transmit the overlaid image to a portable device of a counterpart for video telephone communication.

Systems and methods for enabling users to listen to outgoing voice mail messages are provided. These systems and methods record an audio file corresponding to a voice message being left by a user during an outgoing telephone call to a recipient, link the audio file to contact information associated with the recipient, and provide the user access to the audio file through, for example, playback of the audio included in the file. These systems and methods may be implemented through individual communications devices, such as an iPhone, through a telephone communications provider, or a combination of the same.

An interactive assistant for managing telephone communications and services is disclosed. In one of many possible method embodiments, a chat interface is provided to a device associated with an intended recipient of an incoming voice call. A chat message from the intended recipient is received through the chat interface. The chat message is presented to a calling party associated with the incoming call prior to a disposition of the call being determined. In other embodiments, an interface provides controls for individually managing calls on a conference call, without affecting other calls on the conference call.

An apparatus and method for transferring a message from a calling party to an unavailable telephonically called party. The method comprises the steps of inititating a call to the called party over a communications channel, identifying that the called party is not available and instructing the calling entity to record the message at the calling entity and after recording to transmit the message to the called entity as a data message via a data channel for reception by the called entity. The system reduces the use of the voice / telephone communications networks by allowing a voice message to be transmitted through data channels, reducing the amount of voice traffic on the voice communication lines. The fact that the original voice message was actually stored with the calling entity after the telephone voice communication had been discontinued is transparent to both the calling party and the called party. Greetings for the called party can be stored at a messaging system of the calling entity.

A mobile apparatus comprising a broadcast receiving function for receiving a television broadcast and a telephone communication function for performing a telephone communication, wherein an audio output device comprising audio output units of two systems, the audio output device outputting a television audio and a telephone-received audio, and an audio processing circuit for outputting the television audio using one of the audio output units of the two systems and outputting the telephone-received audio using the other audio output unit when a telephone communication is performed while the television is continuously viewed / listened to, are provided.

A website run by a server can be accessed by many visitors. Services and support for the website are provided by a live agent that can engage the visitors in verbal conversations. A conversation is initiated when a visitor requests telephone assistance on the website. Information about the visitor, including pages he has visited in a current or previous visit is placed in a data file or record. In response to the request, the live agent obtains the record corresponding to the visitor and makes a telephone call (preferably using a VOIP telephone) to the visitor to provide the information requested.

A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.

A caller number received from an exchange machine by a telephone coordination server (CTI server) is noticed to a customer database to search for caller information. When pieces of caller information are acquired from the customer database by the telephone coordination server, the exchange machine is connected to a voice automatic response device (IVR device) to acquire predetermined voice data by telephone communication with a caller, and the voice data is compared with voice data included in the caller information by a voice recognition server to generate caller candidate information having priority levels. On the basis of caller candidate information, caller information of a first candidate is displayed on an operator client, candidate names of second and subsequent candidates are displayed as a list, and an operation of selecting a candidate in the displayed list is caused to change the caller information being displayed at the present into caller information of a selected candidate.

A method of setting up a video telephone call between a first video telephone terminal and a second video telephone terminal on a data network includes the steps of: establishing a telephone call over a telephone network between the first and second terminals; exchanging between the first and second terminals during the telephone call availability signals to seek availability to hold a video telephone call; if the availability is confirmed, releasing the telephone call; establishing respective telephone calls between each of the first and second terminals and a corresponding access server of the data network, for achieving connection of the first and second terminals to the data network; establishing a signalling exchange between the first and second terminals through a service center of the data network to achieve the set up of the video telephone call; and establishing a peer-to-peer video telephone call between the first and second terminals over the data network.

A system and method for the detection of an intruder in an area under construction is disclosed. The self-contained portable deterrent alarm system includes a plurality of means for detecting an intruder and broadcasting at least one of an audible siren or audible voice alarm. The system and method further include, in response to receiving a triggering signal, establishing a telephone communication to a monitoring center to report an intrusion at the construction site. The system is adapted for quick install, removal and relocation to an alternate construction area.

A system and method of call-routing and caller-screening that employs voice recognition to automatically recognize a caller's voice and then screen a caller, if appropriate; all without forcing the caller to identity himself / herself, which may be perceived as rude or offensive by some callers. Instead, a synthesized voice automatically asks the caller to identify who the caller wishes to speak with. Caller's response to this query is used to identify the callee as well as to optionally identify the caller. Thus, the screening of the caller takes place in a manner that the caller perceives as a more natural way of telephone communication. Caller's speech is used to generate digital voice samples therefrom and the caller's voice samples are directly compared with other voice samples stored in a database without converting the voice samples into digital text files. Present methodology is particularly useful when it is desired to limit one or more caller's direct access to the called party as well as to identify a caller before the called party wishes to proceed with the call. The digital call assistant system of the present invention may be implemented, for example, in a telephone company central office, in a PBX in an organization or as part of a wireless network. Subscription-based automatic caller-screening service may also be provided by a telephone service provider using the call assistant system of the present invention.

A Closed Caption Telephony Portal (CCTP) computer system that provides real-time online telephony services that include utilizing speech recognition technology to extend telephone communication through closed captioning services to all incoming and outgoing phone calls. Phone calls are call forwarded to the CCTP system using services provided by a telephone carrier. The CCTP system is completely transportable and can be utilized on any computer system, Internet connection, and standard Internet Browser. Employing an HTML / Java based desktop interface, the CCTP system enables users to make and receive telephone calls, receive closed captioning of conversations, provide voice dialing and voice driven telephone functionality. Additional features allow call hold, call waiting, caller id, and conference calling. To use the CCTP system a user logs in with his or her username and password and this process will immediately set up a Virtual Private Network (VPN) between the client computer and the server.

An access gateway coupled to a Softswitch in a telephone communication system for establishing a Push-to-Talk channel between an originator and at least one destinator. The access gateway identifies an address of each destinator, and conveys respective DNRs of the originator and each destinator to the Softswitch for allowing the Softswitch to verify that the DNRs correspond to Push-to-Talk enabled telephones and that the originator is registered to establish a Push-to-Talk channel with each of the destinators. If so, the access gateway invokes an instruction received from the Softswitch to activate a speaker coupled to each of the destinators and establish a uni-directional voice channel from the originator to each of the destinators upon the destinators going off-hook. Destinators may complete the call for establishing a two-way voice channel to the originator. Enhanced telephones include Push-to-Talk facility, while existing telephones may be upgraded using an adapter.

A telephone communication method and system for retrieving and providing advertisement information that matches a communication terminal user's preference as to advertisement information. The telephone communication method of the invention is a method of providing the communication terminal with one or more pieces of advertisement information via a telephone network. This method obtains a plurality of pieces of advertisement information from an advertiser terminal prior to provision of the advertisement information on one hand, and obtains user-related information from the user's communication terminal as a retrieval condition for retrieval of the advertisement information on the other hand. The method then transmits to the communication terminal at least one piece of advertisement information retrieved from a plurality of pieces of advertisement information on the basis of the user-related information.

A nomadic server and a related system provides seamless roaming for a mobile communication device between different types of wireless networks, such as WiFi and cellular networks for voice, data and video communication. Use of the nomadic server enables a combination of WiFi and cellular networks for providing access to the cellular phones and make use of the VOIP networks for switching the calls wherever possible. The nomadic server is a telephone communication processing and switching server that will “hold” the present, in-progress telephone communications without dropping, while roaming without losing the present, in-progress communication. For example, a telephone communication can be seamlessly switching between VOIP and cellular telephone networks using the nomadic server. Nomadic server resources interface with the VOIP and cellular network switches to provide the hand-off between networks. This approach enables switching of telephone communications over a VOIP network wherever possible either through WiFi or through cellular networks.

A parcel retrieval system and method are provided. If the intended recipient receives notice of a failed delivery attempt of a parcel by a delivery driver, the recipient may be put in contact with the delivery service via voice telephone communications, or via an internet website or the like. The delivery vehicle provides the delivery service with position information regarding the current location of the delivery vehicle. The delivery service utilizes the current position information provided by the delivery vehicle to provide rendezvous information to the recipient, which rendezvous information can be used by the recipient to find the delivery vehicle and retrieve the parcel, en route, from the driver at a nearby location.

A method and system for web site navigation utilize an internet browser for navigating a plurality of web pages that are configured by a web server. The plurality of web pages are linked as a first set of web pages and linked as at least a second set of web pages. A jump control section is provided on a navigation bar to the user to provide a visual indication of a total number of the first set of linked web pages. The jump control section also provides a jump box and a jump control button which allow the user to immediately jump to any page within the web site. The jump page box displays the current page number when not activated by the user. The navigation bar also includes a strolling control section that permits the user to stroll through a subset of related web pages, identified as the second set, without requiring the user to reload a web site directory page. The strolling control section also provides a visual indication of the total number of web pages within the subset and the current page number within the subset. A status location indicator is also provided on the navigation bar to indicate a text name of the currently displayed subset. The user may conduct telephone communication with a web site guide, such as a web site help desk, and immediately jump to a desired web page by way of the jump control section without the need to navigate a complicated hierarchy of web pages and hyperlinks.

A system for referring a telephone communication to one of a plurality of financial assistance providers based on lender criteria, the method including the steps of: storing telephone numbers for a plurality of financial assistance providers in memory accessible by a digital electrical computer; obtaining lender criteria for selecting one of the financial assistance providers; storing said criteria for access by said computer; identifying a debtor; selecting one of the financial assistance providers by accessing the criteria, applying the criteria, and accessing one of the stored telephone numbers; and connecting the debtor by telephone to the one of the stored telephone numbers. The system can be used with an intermediary that detects referring information sufficient to identify a referrer identity, to select which one of several financial assistance providers to refer the inbound communication by using a computer to look up and to apply referral criteria responsive to the referrer identity, and to form and track the call referral.

A telephone communications system, a method of delivering content to a calling party and a method of distributing information to a calling party. In one embodiment, the telephone communications system includes: (1) a master subsystem configured to store ringback information including content and application rules for the ringback information and (2) a trunk interface subsystem coupled to the master subsystem and configured to perform call processing and apply at least a portion of the ringback information to at least one call-in-progress according to the application rules.

An arrangement which includes a telephone and an interface unit, which interfaces the telephone to both a standard switched telephone communications network and an Internet communications network, is disclosed. The interface unit includes an input coupled to the telephone to receive audio information and two output ports configured to be respectively coupled to the standard switched telephone communications network and the Internet communications network. A processing unit couples the audio information received from the telephone to the first output port when the telephonic communication is to be performed using the standard switched telephone communications network. Alternatively, the processing unit processes the audio information received from the telephone in accordance with standard Internet transfer protocols and couples the processed audio information to the second output port when the telephonic communication is to be performed using the Internet communications network and the standard protocols.

The invention discloses a data processing and communication method for a driving tour team and relates to a method for providing navigation and communication services for vehicles through a navigation center. The method comprises that: navigation equipment on a vehicle participating in the driving tour is registered in a database of the navigation center; the navigation center saves and forwards team information of a leader vehicle; the navigation center allows team member vehicles to join the team; the navigation center provides the team member vehicle information for the leader vehicle; the navigation center navigates each member vehicle of the team according to the specified route in the team information and transmits the position information of each member vehicle of the team; and each member vehicle of the team self-checks the fall-off condition according to the position information. By providing synchronous information interaction for the leader vehicle and each member vehicle in the driving tour team by the navigation center through a mobile communication network, the problems that the leader and each member perform one-to-one telephone contact in the driving tour team, that the leader has high telephone communication traffic and that a lot of time of the leader is taken up are solved.

The invention discloses an intelligent visitor management system based on an android operating platform, and the system comprises a server, a fixed terminal, a remote terminal, a card issuing system and a door control system. The server is connected with the remote terminal in a network communication way; visitors put forward the visiting request through the fixed terminal; the server transmits request data to the remote terminal; and the server drives the card issuing system to dispatch IC (Integrated Circuit) cards corresponding to the door control system meeting the visiting request after receiving the confirmation signals issued from the remote terminal. The invention provides a multifunctional entry-exit registration and talkback management system integrating the technologies of identification card recognition (OCR), digital photography, automatic card issuing, radio frequency identification (RFID), online video IP telephone communication and touch screens..