The invention is suitable for the technical field of
call forwarding management, and particularly relates to a communication
call forwarding management method and
system, and the method comprises the steps: collecting
Bluetooth signals in a scene through
terminal equipment of a user, extracting unique identifiers, traversing a
signal set composed of a plurality of unique identifiers and a
call forwarding rule, and transmitting the
signal set to the
terminal equipment of the user; each
unique identifier corresponds to a call forwarding rule, and switching the call forwarding rules, wherein each
unique identifier corresponds to one call forwarding rule; and selecting a
test scene, and obtaining a change
record of the call forwarding rule of each visitor. The call forwarding rule can be adaptively adjusted according to the state of using the
terminal equipment by the user by acquiring the use state, so that the communication call forwarding reliability and the user experience are greatly improved, meanwhile, the operation burden of the user is relieved, the response speed of call forwarding can be increased by preloading the final item, and the user experience is improved. Scene changes are quickly responded, instant switching is achieved, and use of the user is further improved.