3results about "Semi-automatic systems" patented technology

The invention provides a double-handle dispatching desk dialing display and control method and device and a storage medium, and the method comprises the steps: when a dispatching desk is started, loading a system configuration file and a handle drive program, detecting the connection state of at least two independent handles through a hardware interface, displaying a handle selection list on a main interface, and generating an adaptive layout for each handle icon; if dialing succeeds, information such as call duration and the number of the opposite side is displayed on a display screen of the first handle, functional keys such as on-hook and keeping are activated on the second handle, and if dialing fails, the display screen displays specific failure reasons and provides shortcut buttons for one-key redial and input emptying; through an interface layout optimization algorithm, high-frequency operation including dialing and mode switching is mapped to handle entity keys, interface level jump is reduced, a system automatically memorizes operation habits of a user, historical configuration is preloaded during next starting, and an operation path is shortened.

Provided are systems, methods, and apparatuses initiating outbound communications. The system may include at least one processor of a telecommunications device comprising a display and a communication application, the at least one processor programmed or configured to: receive, with the communication application, a communication request comprising a number, the communication request initiated by a user of the telecommunications device, determine whether to automatically initiate a communication to the number based on recipient data associated with the number, in response to determining to not automatically initiate the communication to the number, prompt the user, on the display of the telecommunications device, with a selectable option configured to initiate the communication to the number upon selection, and in response to determining to automatically initiate the communication to the number, automatically initiate the communication to the number upon selection.

To enable a bot to have a proper conversation with a human.SOLUTION: In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and a bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to the second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.SELECTED DRAWING: Figure 1A