86 results about "Directory assistance" patented technology

An iterative process is provided for interacting with a voice information service. Such a service may permit, for example, a user to search one or more databases and may provide one or more search results to the user. Such a service may be suitable, for example, for searching for a desired entity or object within the database(s) using speech as an input and navigational tool. Applications of such a service may include, for instance, speech-enabled searching services such as a directory assistance service or any other service or application involving a search of information. In one example implementation, an automatic speech recognition (ASR) system is provided that performs a speech recognition and database search in an iterative fashion. With each iteration, feedback may be provided to the user presenting potentially relevant results. In one specific ASR system, a user desiring to locate information relating to a particular entity or object provides an utterance to the ASR. Upon receiving the utterance, the ASR determines a recognition set of potentially relevant search results related to the utterance and presents to the user recognition set information in an interface of the ASR. The recognition set information includes, for instance, reference information stored internally at the ASR for a plurality of potentially relevant recognition results. The recognition set information may be used as input to the ASR providing a feedback mechanism. In one example implementation, the recognition set information may be used to determine a restricted grammar for performing a further recognition.

Methods and systems of performing user input recognition. A digital directory comprising listings is accessed. Metadata information is associated with individual listings describing the individual listings. The metadata information is modified to generate transformed metadata information. Therefore, the transformed metadata information is generated as a function of context information relating to a typical user interaction with the listings. Information is generated for aiding in an automated user input recognition process based on the transformed metadata information.

A method for sending a targeted advertising campaign to a plurality of mobile phone devices, comprises the step of receiving geographic information relating to geographic location of mobile phone devices, wherein the information is collected from a plurality of corresponding mobile service providers. The method includes the step of maintaining a subscriber database that contains contact information relating to a plurality of subscribers. The system interacts with an advertiser so as to receive advertising content intended for targeted mobile phone devices. Furthermore, the system communicates the advertising content to the targeted mobile phone devices that are located within a specified distance from a location specified by the advertiser.

A multi-modal system and method for providing automated directory assistance that can be personalized, and provide current information and promotions from a variety of businesses customers in need of goods and services that can be location sensitive. The multi-modal system can contain a database where business information can be categorized using parameters such as location sensitivity to make dialogs between customers and the system more efficient and valuable. Search results can be presented to customers using algorithms that prioritize the results using weighting schemes based on factors comprising for example proximity, relevancy, location, availability of promotions, and accessibility, and that randomize the prioritized results. The system abstracts the interface to this contact point, allowing businesses and customers to use different types of communication devices, including voice, messaging, web, and wap. Electronic marketing systems such as embedded customer relationship management, e-coupons, e-notifications, and location based services can also be included.

The present invention provides for an enhanced directory assistance system (2) for providing directions information to a plurality of callers (4). The system is comprised of a telephone switch (12) for receiving calls from a plurality of callers (4) desiring to receive directions, an automatic location system configured to provide the location from the callers (4) during a call session to the telephone switch (12); and an enhanced services direction module (21) configured to receive destination and starting location information provided by the caller (4) and further configured to provide directions to the caller (4) based on the provided information.

A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of the speech recognition dialog fails. Also, a configuration switch may be set to cause the dialog to be handed off to an operator even if a response at some level of the ASR dialog is successfully recognized.

The invention relates to an automated directory assistance system that utilizes a priori advisor for predicting the most likely requested locality. The automated directory assistance system includes a speech recognition dictionary containing a plurality of orthographies, each orthography corresponding to a locality name in which a subscriber whose telephone number is sought by the user of the automated directory assistance system may be residing. Upon reception of the spoken utterance, the system performs a first pass search scores on the basis of acoustics characteristics of the orthographies in the speech recognition dictionary, each orthography having a certain likelihood of being a match to the spoken utterances. The orthographies are then weighed on the basis of information indicative of the geographical location of the user. A final re-scoring operation may then be performed on the top N candidates in the weighed list. This system enables to improve recognition accuracy by combining the acoustical match search with a probabilistic bias derived from statistical information on calling patterns in the population.

A system for providing interactive directory assistance includes a voice portal, a first set of application servers, and a second set of application servers. The voice portal receives verbal input from a user requesting directory assistance. The first set of application servers provides access to one or more sites. Each of the one or more sites is associated with at least one transaction grammar. The second set of application servers analyzes the verbal input to identify a transaction grammar associated with a site. The second set of application servers determine, from the site, comparison shopping information related to a product or service. The second set of application servers then generates, based on the transaction grammar, a message indicative of a first transaction associated with the product or service in response to the comparison shopping information.

An enhanced directory assistance system includes a database for storing at least one subscriber emergency profile. The subscriber emergency profile has one or more instructions to be carried out in the case of an emergency and also has an identifier for identifying a mobile device of a corresponding subscriber. An operator terminal receives an incoming communication from one or more callers from the mobile device of the subscriber, such that when the communication is received, the operator terminal recalls the subscriber emergency profile and carries out the one or more instructions.

The present invention enhances directory assistance automation by searching traditional directory assistance databases with independent listing and locality queries. Initially, a caller's speech responses from a directory assistance inquiry are individually converted to independent listing and locality search queries. The listing and locality queries are determined by processing the caller's speech responses using a defined speech recognition grammar. The listing and locality queries are used to search a directory assistance database. Once the listing results are returned from the directory assistance database, the records in the listing results are analyzed to select a number for the caller's directory assistance request.

A method of providing directory assistance from an information provider is provided, comprising: obtaining an utterance including a request for an entity from a requester; passing said utterance through an automated speech recognition system to determine a phone number for said entity; determining if said entity is a subscriber to the information provider; and if said entity is a subscriber, providing said phone number to said requester and connecting said requester to said entity; and if said entity is not a subscriber, providing said phone number to said requester and offering to connect said requester to a subscriber.

A spoken request for directory assistance is placed through a mobile telephone in a conventional manner and data representing information responsive to the request is placed in an easily accessible and actionable database for subsequent retrieval. Actions designed for the type of information, including navigation directions for information which includes a location, are associated with the information and made available to the mobile telephone. Each of these actions are available to the user with only a few key clicks on the reduced keypad of the mobile telephone and initial specification of the place of interest using the same reduced keypad is avoided by allowing the user to simply speak to identify the place of interest.

A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded enhanced directory assistance upon a user command in the form of an out-of-band signaling message, e.g., SS7 signaling message. For example, the user may be afforded further operator assistance by pressing on the user telephone a predetermined key (e.g., “*” key), which is detectable by the directory assistance service provider as an SS7 signaling message.

An automated directory assistance platform architecture is provided for at least partial automatic processing of 411 calls from TDM-based telephone networks and from VoIP networks. The architecture includes three layers. One layer is a telephony network interface that accepts information from both TDM and VoIP based DA networks. The telephony layer sequesters the other two layers from the complexities of interacting with different source networks. Another layer is a VoiceXML-based IVR dialog engine that directs information received from the telephony interface. The third layer is an App Server Layer that processes information received from the dialog engine by retrieving information from an internet-accessible database. Calls that cannot be handled completely by automation are handed off to a live operator working in all IP environment.

A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.

A system and method for improved directory assistance searches involving feedback from previous calls made to telephone numbers in a vendor database, in order to improve the quality of customer service and satisfaction by the vendors associated with the telephone numbers, and to find the vendors associated with the telephone numbers that have provided quality customer service in the past. The system and method automatically rates a telephone number according to a plurality of parameters. The rating produces a relevancy score relating to the quality of customer service and satisfaction (QOCS) associated with calling the vendor telephone number. Vendors associated with telephone numbers that score high on the QOCS scale are given priority to incoming calls from consumers seeking directory assistance in the vendors' field. Feedback between a calling party customer and a called party vendor is possible, in real time, before, prior to, or after the actual conversation between customer and vendor, and multiple vendors may be called and screened automatically by the system in response to specific calling party needs. In one embodiment of the system, dirty numbers (numbers reassigned to a second party from a previous party) are screened. In another embodiment, vendors who consistently score high on the QOCS scale may be targeted for solicitation. In yet another embodiment, a method is disclosed for assessing an advertising fee based on referrals received by vendors using the present invention. In another embodiment, a web interface version of the invention is disclosed.

In order to provide enhanced database-derived information, such as enhanced directory assistance, a directory assistance operator receives a request from a telecommunications system user for listing information of a business that provides a desired product or service. A merchant database, containing business listings, as well as detailed data regarding products and services sold by at least some businesses, is searched in accordance with rules that consider travel time to the merchants and other known characteristics relating to the desired product or service. The search results are then presented to the user through spoken and/or visual means.

This paper proposes a new method and architecture for populating, updating and managing the NAB. It also proposes user's Contact Information Discovery (CID). In context of populating the NAB; since the NAB of each individual subscriber will be stored in the network in future, the paper proposes CI to flow from one NAB to another NAB within the core network, instead of CI flowing from Device to Network. Thus with the user authorization, his CI would shoot from one NAB to another NAB within the core network instead of from LAB to NAB through air interface. It would reduce huge amount of data traffic on the air that otherwise would be generated in updating and populating the NAB by all the NAB users. In context of CID, the paper proposes a query-response mechanism and introduces a NAB Manager. The new architecture will provide several benefits for example it will eliminate the need of “Number Portability,”“United States National Do Not Call Registry” and “411 Directory Assistance.”

A system and method for placing data into an appropriate directory of a wireless device, such as sending a requested telephone number for entry into the directory resident on a wireless telephone. In one embodiment, the system allows a user to dial to a directory assistance service, provide a name for a destination party, and, automatically receive and store a telephone number for the destination party, and store the telephone number into the telephone directory in the wireless telephone. In another embodiment, the user invokes a wireless device resident application that interacts with an assistance server on the wireless network and retrieves the requested data.

A platform for ordering search results according to result popularity a directory assistance service, itself, to determine the popularity of the listings associated with a particular category and, therefore, the order in which those listings should be delivered resulting from a category search. Priority may be determined by the popularity of each search result. For example, directory assistance users in a particular location will likely know which businesses have a reputation for providing the best service or highest-quality products. Such factors will determine the popularity of these businesses. Businesses that are more popular are likely to be selected more frequently from the category search results than those that are less popular. The system may examine the history of search results for each listing and order the results of a particular category search according to the number of historical requests for each returned listing.

A system and method for providing directory assistance automation to a caller in a telecommunications environment utilizes dedicated processors to convert caller utterances (e.g., corresponding to city, state and listing name) using automated speech recognition technology to grammar strings that are then employed in searching of a listing database. Automation instructions for guiding the database searches are provided via various mapping and rules tables or in separate predefined search logic. Selected rules tables can be programmed by a telecommunications provider to implement customized instructions. Such specialized access may be provided by way of a graphical user interface at the directory assistance automation system.