4 results about "Telephone exchange" patented technology

Method, system and computer program product, the product comprising a non-transitory computer readable medium retaining instructions, which when read by a processor, cause the processor to: execute business logic applicable to first and second versions of a telephone exchange system, wherein communication with the first / second version is performed using an object of a first / second class compatible with the first / second version and not with the second / first version, and wherein the business logic is implemented using a universal object of a universal class comprising all fields and methods of the first and second classes; in response to determining to communicate with a first / second system implementing the first / second version: transform the universal object into a first / second object; and transmit the first / second object to the first / second system; wherein the processor is part of a computerized system that comprises a plurality of version-heterogenous telephone exchange systems, including the first and the second telephone exchange systems.

A telephone exchange apparatus includes an acquisition unit, an extraction unit, a specification unit, and a call control unit. In a case where an incoming call including a user ID is detected, the acquisition unit acquires event information of a user having the user ID, the event information indicating a schedule event. The extraction unit extracts location information of the user from the event information. The specification unit specifies a telephone terminal to which the user is most likely to respond among telephone terminals on a basis of the location information, the telephone terminals having been used by the user in a past. The call control unit causes the specified telephone terminal to ring.