516 results about "Telephone exchange" patented technology

The present invention relates to a patient care and communication system which utilizes a central processing system and a plurality of remote stations electrically connected to the central processing system to facilitate visual and data communications. Each remote station includes telephone circuitry which is connected to a private branch exchange for telephone communications between stations. In addition, the private branch exchange is connected to a telephone exchange and a plurality of telephones for facilitating telephone communication therebetween. The central processing system facilitates the visual and data communications between the plurality of remote stations, and includes a system for determining which of the plurality of remote stations are transmitting the visual and data communications and which of the plurality of remote stations are to receive the visual and data communications. The central processing system also includes a system which establishes a communication link between the transmitting stations and the receiving stations. The remote stations include a processing system which also facilitates the visual, data and telephone communications and a display for displaying the visual communications. The present invention also includes a staff and / or patient locator system, in which each remote station includes an infrared receiver that receives infrared transmissions from a portable transmitter worn by a staff member or patient. The infrared transmissions include identity information associated with the person wearing the transmitter. The identity information is then transferred to the central processing system which determines the identity and location of each person wearing a portable transmitter.

In a telecommunications switching network having a resource complex including network switches, an intelligent service platform for providing intelligent call processing and service execution for call events received at the switches and requiring call processing services. A centralized administration system is provided that comprises a system for storing one or more reusable business objects that each encapsulate a distinct call-processing function, and any associated data required by the business object; a system for distributing selected business objects and associated data to selected nodes in the switching network based on pre-determined node configuration criteria; and, a system for activating the business objects in preparation for real-time use. A computing platform is provided within each node for executing those business objects required to perform a service in accordance with an event received at the network switch. Also within a node is a storage and retrieval system for sorting and retrieving selected objects and any associated data distributed by the administration system, and making them locally available to the computing platform when required to perform a service. An underlying location-independent communication system is provided to coordinate interaction of one or more business objects to perform the service in response to needs of the received event.

A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.

The invention disclosed herein relates to an improved method and system for the optically scanning, storage, management, retrieval and electronic mailing of a persons medical records and identification information on a 24 hour a day basis, primarily for use in a medical emergency of other medical scenario. The invention disclosed also encompasses unique and novel methods of verifying the authenticity of original medical records via a unique physicians digital signature embedded into the documents, a means for standardizing and prioritizing the history and prior medical records of a patient so as to provide an edited or abbreviated medical chart for emergencies which is current and clinically significant, a means of encrypting medical records for security, and a means of providing a unique alpha numerical identified code for each patient and digitally embedding the identifier into said patient records within the system and a means of 24 hour a day electronic access, transmission and updating of said records using a unique telephone exchange system, Internet, wesbite Intranet or other appropriate electronic or wireless means.

A system and method of dynamically allocating memory records to a plurality of blocks in a telecommunications switch. A data acquisition monitor is provided for monitoring one or more traffic pattern parameters associated with the call traffic through the telecommunications switch. An analyzer analyzes the traffic pattern information and maintains traffic parameter profiles in a suitable database. Also, the analyzer determines if there exists a change in demand of service based on the monitored traffic pattern parameters. A command generator provides a feedback signal to the telecommunications switch to re-assign memory records based on the changes in demand of service.

The present invention provides for an enhanced directory assistance system (2) for providing directions information to a plurality of callers (4). The system is comprised of a telephone switch (12) for receiving calls from a plurality of callers (4) desiring to receive directions, an automatic location system configured to provide the location from the callers (4) during a call session to the telephone switch (12); and an enhanced services direction module (21) configured to receive destination and starting location information provided by the caller (4) and further configured to provide directions to the caller (4) based on the provided information.

A wireless communications network and a method, system, computer program product for implementing the wireless communications network is provided. In one embodiment, the wireless communications network includes an internet micro cell, an internet gateway, and a wireless service provider telephone switch. The internet micro cell is configured to receive wireless data transmissions from a wireless device, such as a wireless mobile telephone, and to transmit the data transmission via a wired medium, such as, for example, an Ethernet transmission line, to the internet gateway. The internet gateway then sends the information to the wireless service provider's telephone switch to then be routed to the appropriate recipient through the wireless service provider's wireless mobile telephone network. The internet micro cell is also configured to receive data from the internet service provider's telephone switch routed, via the Internet, and to then wirelessly transmit the information to the wireless mobile telephone.

A system for developing and testing a telephony application on a interactive voice system without using associated telephony hardware. The telephony application normally sends and receives hardware signals to and from the system telephony hardware for communication with a telephone. In this invention a telephony emulator intercepts the hardware signals from the voice application and sends back simulated hardware signals to the voice application. A graphical user interface provides the user output in response to the telephony emulator means and accepts and passes on user input to the emulator means.

A subscriber to a universal point of contact service designates a preferred point of contact at which a communication initiator, such as a telephone caller, can contact the subscriber. Such an initiator desiring to contact the subscriber uses the subscriber's email address to establish a communication session with a device associated with the subscriber's preferred point of contact. The subscriber's email address is input to an initiating device, preferably a telephone or facsimile machine, using an entry device capable of entering an email address. A requestor unit, receiving the email address, locates a repository of the subscriber's point of contact information, and requests that information. The repository sends the point of contact information the subscriber has designated as preferred, and the requester unit uses that information to control a telephone switch to establish a communication session between the initiating device and the subscriber's preferred point of contact device.

A remote alarm for use with a wearable defibrillator. The remote alarm may be a wearable remote device including a strap for disposing the wearable remote device on a wrist of a patient and communications circuitry disposed in the wearable remote device to wirelessly communicate with the wearable defibrillator. The wearable remote device may be configured to receive alarms, voice messages and prompts issued by the wearable defibrillator and to repeat those alarms, voice messages and prompts in a manner that can more easily be perceived by a patient wearing the wearable defibrillator or a bystander. The wearable remote device may further be configured to take certain actions depending upon the content of the to communication, such as sending a telephone message to alert emergency personnel to the identity, location and medical condition of the patient, or sending an email to a friend, caregiver, or relative.

Apparatus and processes to automatically power-down a computer system upon determination of the presence, imminence, or forecast of severe weather in the local area. A computer system receives data relating to a weather forecast for a particular local area from a weather service communication server and, based on a determination of the presence, imminence or forecast of severe weather in the local area, initiates an automatic power-down sequence. A delay may be provided to allow the user time to abort the initiation of the automatic power-down sequence. The data may be transmitted in any suitable manner, e.g., over a telephone line through the PSTN, using the Internet, using a paging system, etc. The weather service communication server is provided with the particular local area relating to the computer system. For instance, in the case of a dial-up telephone call to the weather service communication server, call related information such as the telephone exchange number and / or the area code in Caller ID information can be used by the weather service communication server to determine the local area relating to the particular computer system. Thus, a user is provided additional security against damage which may be caused to all or a portion of a computer system due to lightning strikes, downed telephone poles, etc. as a result of severe weather in a local area.

A bio-monitor is built into a telephone handset or cell phone. Sensors are configured to obtain bio-signals while the handset or cell phone is in the position for normal speaking use of the telephonic device. This enables biosignal acquisition and / or bio-signal telephonic transmission to occur without the need for a position change to effect voice communications. The invention can also be constructed in the form of a case or harness designed to fit over a preexisting cell phone or a pre-existing telephone handset.

A method and system (100) establishes voice communications between a computer operator (102) and an agent (104) of a business over a computer network, such as the Internet (108). Using an operator computer (106), the computer operator (102) views advertisements of the business' products or services on the Internet (108) via customized home pages (200). When the operator (102) wishes to order a product or ask additional questions about a product, the operator (102) activates a “call me” button (210). A return call screen (300) is then presented to the operator (102) with areas to insert a name (302), a telephone number (304) and a time to call (306). This information is packetized in a call request which is transmitted over the Internet (108) to a telephone switching system (112) associated with the business. The telephone switching system (112) subsequently dials the telephone number (304) at the time to call (306). When the operator (102) answers an operator telephone (120), the telephone switching system (112) connects the operator (102) with the agent (104) via an agent telephone (118). The telephone switching system (112) may be comprised of a telephone computer (114) and an automatic call distributor (116).

The present invention provides apparatus, systems and methods for managing incoming and outgoing communications for various communications methods. The invention provides control over inbound communications including definition of if, when, and who may communicate with a recipient. The invention also supports concealed identification communication in that no actual addresses, phone numbers, or other addressing IDs are required to be exchanged by the communication initiator and recipient. The invention also provides the capability to initiate immediate, delayed, scheduled, or recurring outbound communications. As depicted in FIG. 1, if the database (45) contains call management settings for a call recipient, the application logic (40) will evaluate the rules to determine if a particular caller is authorized to connect with the call recipient at the current time and date. If the caller is authorized by the recipient to connect to the recipient phone number, and is furthermore authorized to do so for the current time and date, the application logic (40) will connect the call utilizing the public telephone switch (50). The computer (1) passes the caller and call recipient phone numbers as stored in the database (45) to the telephone switch (50) using an application programming interface (“API”) appropriate to the service provider or telephone switch manufacturer. The exemplary embodiment of the invention utilizes an API provided by a telephone service provider as an interface to its switching infrastructure (50). The API captures both caller and recipient telephone numbers along with other variables useful for call setup and tracking. The telephone service provider then connects both parties' telephones (55), (60) to a phone call by dialing both numbers and connecting the call upon the parties' answer.

A method and apparatus for providing a telephone subscriber with data of incomplete video calls is presented. A determination unit detects an incomplete video call, possibly by receiving a signal from a telephone switch, by receiving a signal from a video mail system or by monitoring the operation of the network exchange switch. An interrogation unit then obtains call data which indicates the calling party, and may give further details of the missed video call. The data is stored in a format for forwarding to the called party, preferably as an MMS. If call data is provided for all call types (such as both voice and video), the determination unit may also determine that a given call is a video call based on a call type indicator.

A method in a wireless telecommunication system using code division multiple access technology, which system comprises a telecommunication switching center, a transmitter and a receiver, in which method the telecommunication switching center defines an identifier for the transmitter on the basis of the location of the transmitter and the transmitter defines a traffic channel identifier for the radio link traffic channel between said transmitter and said receiver on the basis of the location of the receiver. In the system, the channels of the radio link between the transmitter and the receiver are distinguished from each other by code sequences, and the code sequences used are defined according to the location information of the transmitter and the receiver. The definition of the location information of the transmitter and the receiver is performed by means of a satellite positioning system.

A handset comprising a sealed unit receiver and a loudspeaker, first apparatus for providing sound from the receiver to the ear of a user when the ear of the user is sealed to the handset, and second apparatus for providing sound from both the receiver and from the loudspeaker to the ear of the user when the ear of the user is only partly sealed to the handset.

Telecommunications switches are presented, including expandable optical switches that allow for a switch of N inputs×M outputs to be expanded arbitrarily to a new number of N inputs and / or a new number of M outputs. Switches having internal switch blocks controlling signal bypass lines are also provided, with these switches being useful for the expandable switches.

A handset comprising a sealed unit receiver and a loudspeaker, first apparatus for providing sound from the receiver to the ear of a user when the ear of the user is sealed to the handset, and second apparatus for providing sound from both the receiver and from the loudspeaker to the ear of the user when the ear of the user is only partly sealed to the handset.

Delivery of alarm system event data and audio. In certain aspects, a method for delivery of alarm system event data is described, including communicating alarm event data from an alarm system to a private telecommunications switch. In turn, the alarm event data may be communicated to a message processing gateway. The message processing gateway evaluates service parameters of the alarm system and, in certain cases, instructs the private telecommunications switch to contact a central alarm monitoring station if certain service parameters are met. In additional aspects, private telecommunications switch opens a voice channel between the private telecommunications switch and the central alarm monitoring station and communicates the alarm event data. Additionally, in response to a determination that a voice channel between the private telecommunications switch and the central alarm monitoring station remains open, the private telecommunications switch may also bridge the voice channel to the alarm system.

A system including a cellular phone or a telephone card having, pre-registered therein, the identification number of a connection telephone company and a user ID, a store processing terminal unit handling it, a point-of-sale POS terminal, and a management host computer of the telephone company, wherein these are connected through a communication line. A merchandise information of the cellular phone that is transacted, etc., is sent to, and stored in, the host computer. When a call is made using the cellular phone, or the like, the host computer carries out reduction processing of a prepaid telephone charge depending upon a call rate on the basis of the stored merchandise information of the cellular phone, or the like. When the cellular phone or the telephone card is used, telephone charges can be paid in a store handling such a cellular phone, or the like.< / PTEXT>

Third-party call control functionality from a user's application platform makes use of existing feature logic and feature interactions within the telephony switch controlling the telephonic device being proxied. A PC coupled to a web-based server and a phone are provided at the user end. An interface includes a server. At the switch end, there is signaling proxy equipment such as a CSTA Manager and a local signaling manager. A call processing core is made up of a Call Engine that may include a 3rd Party Make Call Control (3PCC) API. Call services are provided through the switch, which may include a CSTA service as well as other services.

A method uses telephone number lists and a telephone exchange server to enable the blocking of illegal robocalls (prerecorded messages) and to enable the legal ones to proceed free of impediment. The method includes steps of providing a server computer; receiving at the server computer a first telephone number of a first telephone monitored by a first recipient; receiving permission from the first recipient to permit sending a telephone call to the first telephone when the telephone call originates from a second telephone number; storing the first telephone number and the second telephone number; intercepting a call to the first telephone number; determining an originating telephone number for a device making the intercepted call; and comparing the originating telephone number to the telephone number list and if the originating telephone number is in the telephone number list, then the server computer enabling the call to ring at the first telephone.

The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.

A telecommunications switching system employing multi-protocol routing optimization which utilizes predetermined and measured parameters in accordance with a set of user priorities in determining the selection of a telecommunications path to be utilized for transmitting a data file to a remote destination. The switching system has a first memory for storing the data file to be transferred, a second memory for storing predetermined parameters such as cost data associated with each of the telecommunications paths, a third memory for storing a set of user priorities regarding the transmission of data files, and means for measuring the value of variable parameters such as file transfer speed associated with each of the telecommunications paths. Processor means are operatively associated with the second and third memories and the variable parameter measuring means for determining which of the plurality of telecommunications paths should be utilized for transferring the data file in accordance with the set of user priorities, the predetermined telecommunications path parameters, and the measured variable parameters. The switching system further comprises input means for allowing a user to change the user priorities in the third memory prior to transmitting a file.

The present application describes methods for performing proxy communications between mobile stations connected to a femtocell network and a central telephone network controlled by a network operator. In some embodiments, a private branch exchange is configured to temporarily assign identification numbers to the mobile stations connected to the femtocell network. Incoming calls are directed to the private branch exchange rather than the connected mobile stations. After receiving the incoming call, the private branch exchange routes the incoming call to the correct mobile station. In some embodiments, these methods also enable mobile stations to cross between femtocell coverage areas within the same femtocell network without constantly updating the central network operator.

A method and system for controlling a recipient's access to a user's information. The method includes receiving a plurality of contact information, registration information and access information from the user. Only person's knowing the user's registration information can update the contact and access information of the user. The contact information entered by a user is about that user. The access information defines accessible sets of contact information to be made accessible to recipients. A telephone exchange is associated with each recipient; and a local server is associated with each telephone exchange. The accessible set of information is stored in the local server for access by the recipient. The system handles updates to information on the local servers when a user updates their contact information. The system can automatically place calls for a recipient to a user that has granted the recipient access to a number for communicating with the user.

The present invention relates to a communication method integrating network and extension forwarding to automatically broadcast caller messages to specific computer IP addresses, which will transmit in real-time the caller messages to a computer specified by each extension user, and display all kinds of information in a multimedia form, via network. The present invention comprises a main server, a caller ID module, a DTMF (Dual Tone Multi-Frequency) module, a telephone extension data base, a caller information database, a network communication interface, and a client-side program. When a user dials into an enterprise switch, the extension number that the caller intends to forward, and the caller's phone number will be retrieved, and be automatically transmitted to a computer specified by the extension user, thereby facilitating the retrieval of caller information for the extension user.

The present invention relates to a telephone system, an exchange and a method for setting up telephone connections between a computer, which is an extension of the exchange, and the exchange via a computer network. The exchange comprises a switch core, a switch control means for setting up connections and a network connection device connected between the switch core and the computer network. The computer comprises a function for use as a telephone and has a computer network address. The network connection device registers the computer as a telephone to which calls can be made in the switch control means, sets up at least one traffic channel via the computer network for sending speech signals, and, receives data packets containing telephony from the computer over the traffic channel and removes a signal structure suitable for telephony from the data packets. The switch control means allocates a telephone number to the computer.