246 results about "Extension Number" patented technology

A system and method are provided for mobile stations for enhancing the ease of use of a mobile station. Through the system and method, a user may more easily view the phone number of a caller identification card. The user may be alerted when the user tries to send messages while out of GPRS coverage, or the mobile station may recognize extension numbers in address book user interface applications to assist with a dialling operation.

A method of tracking calls received within a call center is disclosed. A call is received within a call center switch that is connected to a call center via a host interface link (HIL). The call center has an automatic call distributor (ACD) server and interactive voice response (IVR) server, which is functionally integrated with the ACD server. The call is routed to the IVR server of the call center and responses are solicited from the caller to determine a requested type of service and what skills are required for answering a call. A route request based on an HIL protocol is determined within the call center and includes a new extension number and HIL messages. The call is routed based on the route request back to the call center and to an agent via the ACD server and HIL link such that the call can be tracked while in the call center and in queue.

One or more session identifiers (IDs) are used to identify a consumer's browsing session through a network, such as an Internet browsing session for real estate information. The session ID(s) and related browsing data are stored, thereby tracking and capturing data pertaining to the consumer and / or the consumer's preferences. When the consumer views details of an item of interest (such as a home), details about the home are captured and stored, and a telephone number and telephone extension number are presented to the consumer. The telephone extension number is associated with the session ID(s). When the consumer dials the telephone number and provides the telephone extension number to make further inquiries about the home, the telephone call is directed to a call center, and an operator at the call center uses the telephone extension number as input to a lead tracking computing system that uses the telephone extension number to locate the associated session ID and to access the corresponding browsing data. The lead tracking computing system generates a script for use by the operator in conducting a dialog with the consumer to obtain additional information, thereby facilitating service of the consumer. The consumer's inquiry is a lead that can then be provided to a lead distribution system.

The present invention is directed to a method and system for routing communications. A plurality of communication devices are coupled to a communications network. Each communication device has a device identifier. A user-programmable database associates each of a plurality of user identifiers with a device identifier. A call-routing switch arrangement is coupled to the communication network through a portal communication device having a portal identifier. A user designates a destination user identifier when making a communication. The call-routing switches the call, directing the call to a destination device identifier responsive to the user-programmable database association between the destination user identifier and a device identifier. According to the present invention, communications are directed to users and are routed to associated equipment, a user identifier serving as a virtual extension number. Users remotely program the database to direct their calls to communication devices at various geographic, voice mail and e-mail destinations.

The present invention relates to a communication method integrating network and extension forwarding to automatically broadcast caller messages to specific computer IP addresses, which will transmit in real-time the caller messages to a computer specified by each extension user, and display all kinds of information in a multimedia form, via network. The present invention comprises a main server, a caller ID module, a DTMF (Dual Tone Multi-Frequency) module, a telephone extension data base, a caller information database, a network communication interface, and a client-side program. When a user dials into an enterprise switch, the extension number that the caller intends to forward, and the caller's phone number will be retrieved, and be automatically transmitted to a computer specified by the extension user, thereby facilitating the retrieval of caller information for the extension user.

The present invention relates to a communication method integrating network and extension forwarding to automatically broadcast caller messages to specific computer IP addresses, which will transmit in real-time the caller messages to a computer specified by each extension user, and display all kinds of information in a multimedia form, via network. The present invention comprises a main server, a caller ID module, a DTMF (Dual Tone Multi-Frequency) module, a telephone extension data base, a caller information database, a network communication interface, and a client-side program. When a user dials into an enterprise switch, the extension number that the caller intends to forward, and the caller's phone number will be retrieved, and be automatically transmitted to a computer specified by the extension user, thereby facilitating the retrieval of caller information for the extension user.

A method of tracking calls received within a call center is disclosed. A call is received within a call center switch that is connected to a call center via a host interface link (HIL). The call center has an automatic call distributor (ACD) server and interactive voice response (IVR) server, which is functionally integrated with the ACD server. The call is routed to the IVR server of the call center and responses are solicited from the caller to determine a requested type of service and what skills are required for answering a call. A route request based on an HIL protocol is determined within the call center and includes a new extension number and HIL messages. The call is routed based on the route request back to the call center and to an agent via the ACD server and HIL link such that the call can be tracked while in the call center and in queue.

The present invention is directed to a method and system for routing communications. A plurality of communication devices are coupled to a communications network. Each communication device has a device identifier. A user-programmable database associates each of a plurality of user identifiers with a device identifier. A call-routing switch arrangement is coupled to the communication network through a portal communication device having a portal identifier. A user designates a destination user identifier when making a communication. The call-routing switches the call, directing the call to a destination device identifier responsive to the user-programmable database association between the destination user identifier and a device identifier. According to the present invention, communications are directed to users and are routed to associated equipment, a user identifier serving as a virtual extension number. Users remotely program the database to direct their calls to communication devices at various geographic, voice mail and e-mail destinations.

The method includes steps: calling user initiates a call; calling MSC / VLR obtains route number of IP from SCP / HLR; and establishing communication link between calling MSC / VLR and IP; executing service logic of voice value added service in virtual number category, IP receives number of virtual extension inputted from calling user through communication link between calling MSC / VLR and IP as well as sends the received number of virtual extension to SCP / HLR, which converts the number of virtual extension to real number of the called user; obtaining real number of the called user, calling MSC / VLR establishes communication link between calling MSC / VLR and called MSC / VLR based on obtained real number of the called user. The invention also discloses corresponding system for implementing voice value added service in virtual number category.

An active call handover arrangement for managing a handover between a plurality of telecommunication devices associated with a public extension number is provided. The arrangement includes a mobility server configured to manage a telecommunication session between a telecommunication device of a third-party caller and a first telecommunication device of the plurality of telecommunication devices. The arrangement also includes a switch component configured to be associated with at least one telecommunication device of the plurality of telecommunication devices. At least one telecommunication device is configured to include mobility client software. The switch component is also configured to enable a user to perform the handover between the first telecommunication device and a second telecommunication device of the plurality of telecommunication devices.

The invention relates to a method and system for providing mobile based services for hotel PBX having an external number assigned which includes the steps of providing each hotel room which provides the mobile based service with at least one mobile station comprising a SIM, each SIM storing a different IMSI number; assigning a VPN to the hotel; assigning each IMSI number of each mobile station to a different MSISDN that can only be used internally in the MNO network and that cannot be dialed from other telephones; and assigning each MSISDN to a different extension number that can be used as a room extension number and that corresponds to the VPN number of the VPN of the hotel. The invention is advantageous in that it solves problems of prior art systems by making use of a mobile PBX, so that every hotel will have its own VPN numbers that can be used as room extensions.

The embodiment of the invention discloses a calling method and equipment. The method comprises the following steps: when a terminal receives a call request from a user for a called number, the terminal judges whether the called number is a general number; when the called number is the general number, the terminal displays extension numbers corresponding to the general number for the user to select; and after the general number is put through, the extension number selected by the user is called. The invention avoids the complex operation that the user memorizes the extension number of a contact and manually inputs the extension number, thus improving the user calling efficiency and enhancing the experience.

The invention discloses a login management system and method for a call center seat. The method comprises the following steps: a configuration management module dynamically matches various information of seat operating personnel; a seat client sends a login request; an application service module authenticates a seat domain account, and sends a resource application request to a configuration driving module after authentication pass; the configuration driving module matches the job number of corresponding seat operating personnel according to the seat domain account, matches the location of the seat of the seat operating personnel according to a PC (Personal Computer) host name, matches the extension number of the position of the seat operating personnel according to the MAC (Media Access Control) address of a PC, and feeds back matching results to the seat client; and the seat client finishes seat registration to a call center platform according to the acquired job number of the seat operating personnel and the extension number. Through adoption of the login management system and method, dynamical allocation of call center seat resources and login management without regional limits are realized.

The invention discloses a nursing call gateway implementation method. The method includes the steps of receiving a call instruction sent by terminal equipment through a bus, analyzing the call instruction to obtain a room number and a bed number of the terminal equipment, sending the call instruction to a medical extension, receiving an answer instruction returned by the medical extension, wherein the answer instruction carries an extension number of the medical extension, receiving voice information sent by the terminal equipment, sending the voice information to a conversation initial protocol SIP server through an Ethernet port, and sending the voice information to the medical extension through the conversation initial protocol SIP server, wherein the medical extension answers the voice information. The method realizes application of a simulated voice system of a hospital calling system on the Ethernet, achieves concentrated processing for voice call requests of all wards, and improves work efficiency and work quality of medical staff.

The present invention provides an automatic dial-back method and system, which relates to a relay IP voice technique. The present invention solves the problem that the opposite part can not dial back when a user gets an outside line with an extension. The technical proposal comprises the following steps: first, the system records information related to outside calls dialled by all extensions and stores the information in calling information records; then, the system retrieves the calling information records according to outside call numbers dialled in, and judges whether the information related to the outside calls exists in the calling information records or not; if the information is not available, enter a normal calling process and end the current dial-back process; otherwise, prompt outside call users to select the extension numbers recorded; whether the outside call users select the extension numbers recorded or not is further judged; if the outside call users select the extension numbers recorded, the system automatically dials and connects the recorded extension numbers selected by the outside call users and ends the current dial-back process; otherwise, enter the normal calling process. The present invention is convenient for users, and suitable for IP voice gates or group telephones.

There are provided a wireless personal area networks (WPAN) Zigbee receiver and a receiving method thereof that can obtain a spreading gain by a reduction in data rate. A wireless personal area network Zigbee receiver receiving a signal packet including a plurality of functional units having a plurality of symbols, the plurality of functional units each repeated as many as a predetermined extension number according to an aspect of the invention includes: a preamble detection unit detecting a, and generating a preamble synchronization; and an SFD synchronization unit comparing, each symbol of SFD units included in the signal packet with a predetermined SFD reference symbol continuously and repeatedly as many as the extension number, and generating an SFD synchronization signal when each of the symbols of the SFD units is equal to the SFD reference symbol as many as the extension number.

This invention discloses an automatic display method for the extension transfer incoming information and its system, among which, the system includes a master server, a telephone interface module, a network communication interface and a customer end computer. The extension number and its related customer end computer address are stored in the master server, which collects the calling incoming number and its dialed called extension number by the telephone interface module and transmits said calling number and its related incoming information of the caller to a computer of the corresponding customer end based on the customer computer address corresponding to the called extension number to display them on the screen, which can transmit the incoming information to computers assigned by the extensions by network and displays the information by multimedia.

Each of a plurality of mobile stations is provided with a plurality of extension numbers including at least one unique extension number, and different lines are set for the plurality of extension numbers respectively. This enables a call using a line even when another call is made using another line.

A method, a system and a device for communication are applied to the technical field of communication, wherein the method for communication comprises the steps as follows: a first corresponding relationship between a user identification and an extension number is preset in a VoIP (Voice over Internet Portocol) server; after the VoIP server receives a calling request, if the calling request comprises a called extension number, the called user identification is obtained according to the called extension number therein and the preset first corresponding relationship; and the calling request is sent to a first client corresponding to the called user identification, thus the first client can transfer the calling to a voice communication phone which is connected with the first client. Therefore, the communications between intranets, and the communications between the intranet and an outer net can be realized.

A system and method for automatically dynamically creating an extension number associated to an assigned telephone number to enable precise, efficient and scalable tracking of the origin of a telephone call from a prospect to an advertiser within a voice communication-based performance advertising multi-advertisement, multi-publisher framework. The present invention remedies the shortcomings of the prior art by generating the extension number dynamically and automatically based on an algorithm that defines an advertiser account, individual advertisement and the publisher, thereby allowing a most efficient and scalable method for tracking calls in such a framework. This current invention can be utilized to bring the number of necessary assigned telephone numbers for a system containing 100 advertisers with 99 advertisements each, published by 99 different publishers from the 980,100 required in the old system to just 100 telephone numbers. And this efficiency is exponentially realized.

Methods and apparatus for brokering services are disclosed. The methods and apparatus described herein provide services to guests of hotels. A services directory is placed in each hotel room. The services directory includes a toll-free telephone number and a plurality of extension numbers. Each extension number is associated with a service that may be of interest to a hotel guest. Each service may be provided by a different business.

The method includes following steps: the service provider of switching network provides number service of virtual telephone exchange for groups through virtual telephone exchange and manual centralized service; the numbers of virtual telephone exchange can be fixed telephone numbers or mobile telephone numbers; the manual centralized service can provide numbers inquiry and secretary service for virtual telephone exchange of all groups; the group applying the virtual telephone exchange can assign extension number for its personnel and build the corresponding relation between the extension numbers.

The invention discloses a method to realize the call diversion of blue-tooth mobile phone by dynamic extension number. It includes: blue-tooth mobile phone, blue-tooth gateway and intelligent network of the network side. The invention includes the following steps: the gateway distributes the extension number for the mobile phone when matching the gateway; the gateway registers the number of the mobile phone to static network; when the fixed telephone calls mobile phone, gateway can inform the corresponding mobile phone to ringing; when mobile phone calls mobile phone, mobile network diverts the coming call to gateway and gateway ringing; when the mobile phone leaves form gateway, the mobile phone would be logout of the call diversion and gateway would be logout of the register information. Mobile phone would seamlessly divert between mobile network and static network by using the invention. When the mobile phone call diverts to fixed telephone, the quality of the call would be improved. When mobile phone is callout by gateway, the number would be shown on coming call of the other side. When making a call by fixed telephone, gateway can accurately divert the coming call to the corresponding mobile phone and free for picking-up. When mobile phone calls mobile phone, the cost is the same as that of call diversion.

The invention relates to a method for instantly connecting the extension number by central exchange. Wherein, the external or internal voice signal via the analogue interface is transmitted to the exchange circuit; the exchange circuit and memory via data bus are connected to the processor; the processor comprises a incoming display demodulator and a button number demodulator; when one internal extension number calls external number, its button information via analogue interface is transmitted to the exchange circuit; the processor controls the exchange circuit to exchange the voice signal to the button number demodulator; the button information is demodulated as the calling record to be stored in memory; the processor controls the exchange circuit to exchange said voice signal to the incoming display demodulator; the incoming display number will be demodulated to be sent to processor; the processor can search said number in the memory and compose it into voice to inform last extension numbers to the calling user; if the external calling user do not input the extension number, the processor will control the exchange circuit to connect said extension number.

Using intelligent network, the method provides service of virtual switchboard. Through data center of group users, virtual group users obtain an authorized virtual group number after opening an account. User obtains authorized virtual switchboard number and extension number. When user uses dialing mode of inner user, i.e. short number of extension, service exchange point is based on number to be analyzed: For a call to called number as extension number of group, sending request command of triggering service to service control point to trigger service of virtual switchboard in intelligent network. The method provides short number of extension easy to be remembered. Realizing dialing short number each other inside virtual group, the method expects to simulate and reach all functions of real switchboard in enterprise fully. Virtual switchboard does not carry out authentication so as to let users dial to virtual switchboard conveniently.

A private branch exchange comprising means, including at least an extension terminal, for connecting the extension terminal to a communication network, means for transmitting to the communication network a call including information relating to a caller number, when a transmission call is made from the extension terminal, means for sending, when a call is received from the communication network and the call includes information on a number, the call to the extension terminal corresponding to the called number, memory means for storing information on a predetermined number which is preconfirmed to function as a called number for callback, determination means for determining, when a call has been received from the extension terminal, whether or not the predetermined number is obtained, which corresponds to a caller number received from the extension terminal or a caller number corresponding to the extension number, with use of the information stored in the memory means, and means for employing, when the acquisition of the called number has been determined by the determination means, the predetermined number as a caller number and transmitting transmission call information including information relating to the caller number to the communication network.

The invention provides a method and a system for bonding fixed-line extension telephones and mobile terminals. The method comprises the following steps of: establishing SIP UA (Session Initiation Protocol User Agent) connections between soft switch equipment and an IP (Internet Protocol) private exchange according to the requirement of a voice concurrency amount and assigning a soft switch number for each SIP UA connection as an outside line number of a fixed-line telephone; setting fixed-line extension telephone numbers under the outside line number of the fixed-line telephone, wherein each fixed-line extension telephone number corresponds to a fixed-line extension telephone; configuring mobile terminals to be bonded to the fixed-line extension telephones, storing a corresponding relation between the mobile terminal numbers and the fixed-line extension telephone numbers in the IP private exchange and storing a corresponding relation between the mobile terminal numbers and the outside line number of the fixed-line telephone in an application server; sending registration information to the soft switch equipment by the IP private exchange in an SIP UA mode; and configuring business subscription information for the bonded the mobile terminal numbers in a network to which the mobile terminals belong. The invention realizes the access of an IP PBX (Private Branch Exchange) into a telecommunication network and the deep integration application of the telecommunication network and an enterprise network.

A multi-user telephone system composed of a plurality of user networks installed at the same general location. Each user network has a different telephone number and a plurality of VOIP extensions each having a different extension number. A server, upon confirming the address of an outgoing VOIP signal as an address of an intended recipient of the outgoing VOIP signal, permits the outgoing VOIP to be conducted to the internet. The VOIP extensions also can develop outgoing PSTN signals for transmission via a public switched telephone network. The server, upon detecting a PSTN outgoing signal, permits the outgoing PSTN signal to be conducted to a public switched telephone network. The server also confirms that the address of an incoming signal, from the internet or from a public switched telephone network, is an address of an extension in one of the user networks.

A Web server provides the following service when being accessed by a telephone with a browser via the Internet, the server transfers a list of extension groups and the persons in charge belonging to the groups to the telephone. After the desired person in charge is selected from the list on the telephone, the server notifies the telephone of an outside-line telephone number direct-dialing-connectable to the telephone used by the person in charge. The server informs a private branch exchange of information including the telephone number of the telephone and the extension number of the extension telephone used by the person in charge. Thereafter, the private branch exchange, when receiving an incoming call from the telephone, directly calls up the extension telephone with the extension number previously notified by the server.