Login management system and method for call center seat
A management system and call center technology, applied in the field of login management systems, can solve the problems of wasteful login operations, cumbersome and other problems, and achieve the effect of improving efficiency and resource utilization, and reducing construction costs.
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[0025] The present invention is further illustrated below by means of examples, but the present invention is not limited to the scope of the examples.
[0026] Such as figure 1 As shown, the login management system for call center agents of the present invention includes a configuration management module 1 , an application service module 2 , a configuration driver module 3 , an agent client 4 and an agent monitoring module 5 .
[0027] Wherein, the configuration management module 1 regularly synchronizes the seat operator employee number resources, personnel information, switch port information, seat location information, etc. Login background processing logic, dynamically match the job number assignment information of the agent operator, the corresponding relationship between the agent PC and the extension number, and the corresponding relationship between the agent operator and the location, etc., and these information will also be obtained according to the real-time synchro...
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