Login management system and method for call center seat

A management system and call center technology, applied in the field of login management systems, can solve the problems of wasteful login operations, cumbersome and other problems, and achieve the effect of improving efficiency and resource utilization, and reducing construction costs.

Active Publication Date: 2015-11-18
SHANGHAI CTRIP COMMERCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The technical problem to be solved by the present invention is to provide a login management system and method for call center agents in order to overcome the defects of waste of resources and cumbersome login operations in the resource allocation and login methods of call center agents in the prior art

Method used

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  • Login management system and method for call center seat
  • Login management system and method for call center seat

Examples

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Embodiment Construction

[0025] The present invention is further illustrated below by means of examples, but the present invention is not limited to the scope of the examples.

[0026] Such as figure 1 As shown, the login management system for call center agents of the present invention includes a configuration management module 1 , an application service module 2 , a configuration driver module 3 , an agent client 4 and an agent monitoring module 5 .

[0027] Wherein, the configuration management module 1 regularly synchronizes the seat operator employee number resources, personnel information, switch port information, seat location information, etc. Login background processing logic, dynamically match the job number assignment information of the agent operator, the corresponding relationship between the agent PC and the extension number, and the corresponding relationship between the agent operator and the location, etc., and these information will also be obtained according to the real-time synchro...

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Abstract

The invention discloses a login management system and method for a call center seat. The method comprises the following steps: a configuration management module dynamically matches various information of seat operating personnel; a seat client sends a login request; an application service module authenticates a seat domain account, and sends a resource application request to a configuration driving module after authentication pass; the configuration driving module matches the job number of corresponding seat operating personnel according to the seat domain account, matches the location of the seat of the seat operating personnel according to a PC (Personal Computer) host name, matches the extension number of the position of the seat operating personnel according to the MAC (Media Access Control) address of a PC, and feeds back matching results to the seat client; and the seat client finishes seat registration to a call center platform according to the acquired job number of the seat operating personnel and the extension number. Through adoption of the login management system and method, dynamical allocation of call center seat resources and login management without regional limits are realized.

Description

technical field [0001] The invention relates to a location information-based login management system and method for a seat in a call center. Background technique [0002] There are many inconveniences in the use of the existing call center: [0003] 1. It is necessary to allocate resources to the operator in advance, and assign one-to-one operation employee numbers and extension numbers according to the number of personnel. If the seat changes, the employee number must be reassigned, and even a single employee needs to be assigned on multiple call center platforms. In the case of the number, the resources are wasted seriously; [0004] 2. When using a seat, the operator needs to know the information of the call center platform that he wants to log in this time, enter the corresponding job number and extension number assigned, and use the job number and extension number to call the CTI (computer telephone) and call center to log in respectively. Center initiates registratio...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06H04M3/523
CPCH04L63/08H04M3/5232
Inventor 李磊张俊赵桦杨晓泉
Owner SHANGHAI CTRIP COMMERCE CO LTD
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