5 results about "Interactive Voice Response Technology" patented technology

There are provided systems and methods for biometric authentication during voice data transfers. A user may initiate voice communications with a service provider endpoint that provides automated services to the user through the voice or audio communications, such as an interactive voice response (IVR) system where a user may navigate menus through audio commands. The user may by required to authenticate their identity during the phone call or other voice data transfer, which may be done by entering a biometric, such as a fingerprint. The biometric may be converted to biometric feature data and provided to one or more token service providers. The token service providers may provide one or more tokens for the biometric, which may be used as the authentication token. This token may then be transmitted to the IVR system through the user's endpoint using a dialer feature of the endpoint.

A method is described for controlling operations of an automated refill system (AFS) to support automated communications with a plurality of interactive voice response (IVR) systems in fulfillment of a prescription order. Upon receiving a request message to refill a medicinal prescription order from a first IVR system, the AFS is configured to determine whether it is able to communicate with the first IVR system associated with a first pharmacy identified in the request message. Thereafter, the AFS determines whether the first IVR system associated with the first pharmacy provides a medication identified in the request message at a lowest cost. If so, the AFS continues operability with the first IVR system. Otherwise, the AFS selects a second IVR system associated with a second pharmacy to handle the refill order when the second pharmacy can provide the medication at a lowest cost.

A telephony system generates a graphical user interface (GUI) keypad that includes one or more options detected in an audio stream from an interactive voice response (IVR) system. The telephony system detects speech associated with the IVR system in the audio stream and parses the speech to determine one or more options. The telephony system maps each option to a respective key on the GUI keypad. The system generates the GUI keypad such that it includes a representation of each option on a respective key of the GUI keypad.

System and method of processing communication requests are disclosed. The method can include receiving communication requests from a plurality of user devices of users, where the communication requests comprise respective user statuses; queuing the communication requests into an incoming communication queue; determining whether at least one agent of a plurality of agents is available to service the communication requests from the incoming communication queue; in response to determining that no agent is available to service the communication requests, queuing the communication requests into an interactive voice response (IVR) queue; and in response to determining that the at least one agent is available to service the communication requests, dequeuing one or more communication requests from the incoming communication queue in an order of one or more priorities respectively assigned to the communication request(s) based on one or more user statuses of the communication request(s), to service the communication request(s).

A highly secure and adaptive Interactive Voice Response (IVR) system and method that integrates artificial intelligence, Quantum Key Distribution (QKD), and dynamic fraud prevention is disclosed herein. An Artificial Intelligence (AI) component may continuously analyze caller behavior, including speech patterns, emotional indicators, and potential scripted dialogue, to detect anomalies in real-time. The system and method may adapt IVR pathways based on these analyses, directing suspicious calls into secure environments for further investigation. Quantum encryption may safeguard all communication channels, ensuring that data transmission remains secure and tamper-evident, and electronic countermeasures may disrupt malicious actors non-destructively.