158 results about "Call routing" patented technology

The invention discloses a meteorological water conservancy disaster intelligent grading early warning linkage call routing method and a meteorological water conservancy disaster intelligent grading early warning linkage call routing system. A meteorological water conservancy two-factor early warning matrix is constructed, a cross-department data fusion channel is established, an early warning coupling model is developed, and multi-dimensional early warning fusion is achieved. And formulating a water conservancy special response strategy library, wherein the water conservancy special response strategy library comprises river water level grading routing and mountain torrent risk area customization strategies. And developing an intelligent water conservancy enhancement module, such as a flood control project topology analysis engine and a water and rain work condition semantic analyzer. The method is characterized in that a three-element risk rating model is constructed by an initiative dynamic coupling algorithm, and a water conservancy emergency response topology network based on double dimensions and a water conservancy project BIM data and meteorological early warning space superposition analysis module are adopted. The accuracy and comprehensiveness of disaster early warning can be improved, the timeliness and effectiveness of emergency response are ensured, and the intelligent level and disaster response capacity of the system are improved.

Telephone calls can be intelligently delivered with identity attributes as described herein. In one example, a system can receives communication associated with a caller requesting to make a telephone call to a recipient, where the communication includes a recipient identifier associated with the recipient. The system can determine a terminating telecommunication service provider (TTSP) to which the telephone number is assigned. The system can then determine identification options available at the TTSP, where each identification option can be configured to provide one or more identity attributes associated with the caller to the recipient. The system can select one or more of the identification options based on a predefined policy and modify the communication to include the one or more identity attributes associated with the one or more selected identification options, thereby producing a modified communication. The system can then transmit the modified communication along a call route to the TTSP.

According to an embodiment of the disclosure, a toll-free telecommunications validation system determines a confidence value that an incoming phone call to an enterprises' toll-free number is originating from the station it purports to be by incorporating one or more layers of signals and data in determining said confidence value. The data and signals can include one or more call identifiers and / or toll-free call routing logs, service control point (SCP) signals and data, service data point (SDP) signals and data, dialed number information service (DNIS) signals and data, session initiation protocol (SIP) signals and data, carrier identification code (CIC) signals and data, location routing number (LRN) signals and data, jurisdiction information parameter (JIP) signals and data, charge number (CN) signals and data, billing number (BN) signals and data, and originating carrier information (such as information derived from the ANI).

The invention provides a unified converged communication platform integrating various communication protocols and a communication method thereof, and the platform comprises a dynamic resource scheduling management module which is used for selecting a corresponding call route for a user terminal and optimizing channel resources; the multi-protocol conversion module is used for converting different communication protocols when the call of the user terminal is successfully established, so that the user terminals of various communication protocols are fused and intercommunicated; and the security control module is used for carrying out identity authentication and authority distribution on the user terminal logging in the unified converged communication platform, and carrying out data encryption on data transmission on the unified converged communication platform by adopting a TLS / SSL encryption algorithm. Fusion and intercommunication of various types of protocol terminals are achieved through the multi-protocol conversion module, the utilization efficiency of network resources is optimized through the dynamic resource scheduling management module, the safety performance of the system is improved through the safety control module, and the communication efficiency and reliability of the communication industry are improved.

Provided in the present disclosure are a voice call establishment method and apparatus, and a device and a storage medium. The method comprises: on the basis of first information, a first communication device determining whether to enable a routing optimization function; and when it is determined that the routing optimization function is to be enabled, negotiating with a second communication device to establish call routing between a calling terminal and a called terminal, wherein the first information comprises one or more of the following: first access network information of the calling terminal, second access network information of the called terminal, and a result of session description protocol (SDP) negotiation between the calling terminal and the called terminal.

Systems and methods transfer a replica of data from data provider(s), where the data provider(s) include either public-cloud resource(s) or private on-premise resource(s). The transferring includes extracting data from data provider(s) to a temporary location, transforming the extracted data into a format suitable for loading the data to a cloud operational data store, and loading the transformed data to the cloud operational data store. Further, data enrichment process(es) are performed to the replica of the data loaded to the cloud operational data store. Data access is provided, within the hybrid-cloud infrastructure environment, by routing an API call to access the data from a location selected from the group consisting of (i) the replica of the data loaded to the cloud operational data store, (ii) the on-premise resource(s), and (iii) the public-cloud resource(s).

In the various embodiments, systems and methods are disclosed for providing unique service and location codes from a user of a mobile device to a Public Safety Answering Point (PSAP) operator at the beginning of an emergency call. In some embodiments, the unique location codes can be utilized in routing the of the emergency call to the appropriate PSAP. In the embodiments, the unique codes can be received as part of an SIP INVITE message including a modified P-Access-Network-Info (PANI) header forwarded from a Proxy-Call Session Control Function (P-CSCF) to an Emergency Call Session Control Function (E-CSCF).

A method implemented by a system, the method comprising: receiving a call; determining whether an automatic number identification of the call is valid; and routing the call to an agent.

The invention provides an automatic call taking-over and intelligent switching method, belongs to the technical field of communication, and aims at switching a call to a mobile phone of a specified rescue worker by dialing a uniform number according to an emergency rescue elevator number posted in an elevator. The voice gateway provides a basic telephone external line access function, and the PBX provides configuration of incoming and outgoing routing and configuration of IVR voice navigation. A platform service, a voice gateway and a PBX are deployed in the same local area network environment, the voice gateway and the PBX communicate through an SIP protocol, a platform and the PBX establish long connection data communication through a WebSocket protocol, and an OAuth 2.0 protocol is adopted for authentication and authorization. By customizing a data protocol PWD Protocol, the platform can monitor a call event, and reverse control of a call is realized through an HTTP API (Hyper Text Transport Protocol Application Program Interface).

A class-4 telecommunications switch hosts artificial-intelligence agents that convert live speech to text, translate the text between languages, and synthesize natural speech in real time. The switch proxies calls among public trunks, PBX / media gateways, and cloud ACD / CRM services, embedding diacritic-rich transcripts and user-specific language-model personalization. Deployable at the customer edge, in the PSTN core, or as SaaS, the system supports one-to-one, one-to-many, many-to-one, and many-to-many call patterns. FPGA, ASIC, or SoC accelerators minimize latency and bandwidth, cutting capital cost while improving global voice interoperability and cybersecurity.

A call routing device maintains a call routing log that identifies previous call routing attempts for a plurality of PSAPs. When a first one of the PSAPs requests to transfer a call to a second one of the PSAPs, the call routing device determines, based on the call routing log, that a previous routing attempt to the second PSAP failed and responsively generates a list of alternate PSAPs to receive the call. The call routing device provides the list to the second PSAP, receives a selection of one of the alternate PSAPs, and transfers the call to the selected alternate PSAP.

Systems and methods are provided for refining user equipment (UE) location for wireless emergency location-based call routing. When an emergency call is initiated, a location comprising a horizontal uncertainty and a confidence level is generated. The horizontal uncertainty is compared to an uncertainty threshold. If the horizontal uncertainty is equal to or below the uncertainty threshold, the location may be communicated to the gateway and communication between the UE and a public safety answer point (PSAP) is initiated. If the horizontal uncertainty is above the uncertainty threshold, a second location comprising a second horizontal uncertainty and a second confidence level may be generated. In aspects, the location or the second location is generated utilizing one or more of: global navigation satellite system, device-based hybrid, Wi-Fi Location provider, Network-Location provider.

A method for destressing an agent in a contact center in real-time may include receiving an agent's login and routing incoming voice calls to the agent. A monitoring and triggering application (“MTA”) may receive data about the agent's performance during calls from a statistics server. A graphics processing unit may run an MTA artificial intelligence machine learning (“MTA AI / ML”) algorithm to determine a stress level of the agent by analyzing video, audio, and other metrics during calls. The MTA AI / ML algorithm may recommend to the agent's manager that the agent be given a destress break. When approved, calls may be routed to other agents while the agent receives a video, audio, or game to destress. The agent may receive the break without any negative impact on metrics relating to the agent's performance. The agent may re-enter the call routing server to receive incoming calls upon completion of the break.

Various aspects of the disclosure relate to automated route testing for application programming interfaces (APIs). An API route testing systems is configured to use classes and methods to identify API routes called by APIs and routes made available by application services. The class methods are customizable based on a programming language, testing or development framework, and the application type. Instances of classes are provided to detect routes similarly to API functions incorporated into a client application. Classes also detect routes in use by client services. A separate class is provided to compare the lists of API called routes and routes used by client services to return a listing of duplicate routes, unused API routes and client calls to invalid API routes (e.g., missing routes). For found duplicate routes and missing routes, the API route testing system generates an indication of the error and lists routes causing the error.

A method includes receiving, from each public safety answering point, a respective set of data, where the respective set of data comprises real-time workload data for the each public safety answering point and real-time workload data for each response team, receiving from a user endpoint device a call requesting an emergency service, determining a location of the user endpoint device, calculating a plurality of travel times, wherein each travel time represents an estimated amount of time for one response team to reach the location, estimating, based on the plurality of travel times and on the real-time workload data, a plurality of response times, wherein each response time represents a time to respond to the call, selecting a first public safety answering point and a first response team to assign to the call, and routing the call to one of: the first public safety answering point or the first response team.

The invention provides a disaster recovery method and device based on instance playback, electronic equipment, a computer storage medium and a computer program product, the method is applied to the technical field of computers, and the method comprises the following steps: when an instance change request is received, performing change operation on a service instance in a main cluster according to the instance change request; after the change operation is completed, storing an operation record of the change operation in a database; extracting target operation records which are not played back from the database every preset time period, and performing operation playback on backup service instances in a backup cluster according to the target operation records to obtain a target backup cluster; and when the main cluster fails, switching to call a route to the target backup cluster.

The invention relates to a communication media exchange method and system based on SIP soft switch, and belongs to the technical field of SIP soft switch communication. The method comprises the following steps of: determining a media stream transmission endpoint based on soft switch signaling call routing of SIP (Session Initiation Protocol); processing and distributing the original media stream in real time; and the processed media stream is directly docked to realize intelligent interaction. The method has the effect that the docking efficiency with the AI large model can be improved as much as possible.

The application discloses a call routing method and system, an electronic device and a readable storage medium. The method comprises the following steps: a service call session control function (S-CSCF) network element receives a call request message initiated by a calling terminal, wherein the call request message carries a called number of a called terminal; in the case that it is determined that a target network in which the called terminal is located is a WIFI network, the call request message is sent to the called terminal through an interconnection session border controller (ISBC) and an access side proxy server; wherein the called terminal is in communication connection with the access side proxy server through the WIFI network, and the access side proxy server is in communication connection with the ISBC.

The invention discloses a call routing method and device applied to grid service, electronic equipment and a storage medium. Comprising the following steps: acquiring communication states and load data of a plurality of service nodes in real time, and dynamically adjusting routing strategies of the service nodes based on the communication states and the load data of the service nodes; receiving a call of a client, and determining available service nodes according to the routing strategies of the plurality of service nodes; determining the priority of the call based on the call user information and the service type of the call, and determining a target service node in the available service nodes based on the priority of the call; and routing the call to the target service node based on the at least two call links. According to the scheme, the routing strategy of the service node is adaptively and dynamically adjusted according to the communication state and the load data of the service node, the target service node matched with the call is quickly determined in combination with the call priority, and the call routing is executed by adopting at least two call links, so that the success rate of the call routing is improved, and the waiting time is reduced.

The described technology is generally directed towards public service answering point (PSAP) call routing issue detection and resolution. A PSAP call routing issue detection tool is disclosed. The PSAP call routing issue detection tool can be configured to identify PSAP call routing problems in a cellular network. The PSAP call routing issue detection tool can present the PSAP call routing problems for further analysis and correction by cellular network engineers. The PSAP call routing issue detection tool can furthermore identify and suggest call routing corrections to address identified PSAP call routing problems. The PSAP call routing issue detection tool can optionally also automatically correct identified PSAP call routing problems according to suggested call routing corrections.

The invention discloses a dynamic arrangement and iterative optimization method for a skill map in the water conservancy field, and relates to the technical field of artificial intelligence and informatization. Comprising the steps of 1, performing memory-driven industry thematic problem rewriting, 2, performing hybrid intention recognition and tool calling routing, 3, performing dynamic skill graph arrangement based on graph calculation: constructing a water conservancy field skill graph by utilizing a graph calculation technology, representing skill nodes and subtasks as a directed acyclic graph (DAG), and performing dynamic skill graph arrangement based on graph calculation. The method comprises the following steps of: 1, selecting an intention recognition result, matching skill nodes and subtasks according to task requirements in combination with the routing strategy and the intention recognition result to dynamically generate an execution plan, 4, carrying out parameter self-diagnosis and multi-round clarification, and 5, carrying out ReAct closed-loop feedback and field iteration: adopting a ReAct normal form to combine model reasoning and actions to form multi-round closed-loop interaction, and carrying out field iteration on the multi-round closed-loop interaction. And adjusting a reasoning path according to feedback in each round of iteration, introducing an early stop mechanism, and terminating iteration in advance when a model execution plan generation result accords with expectation.

The invention provides a route monitoring method, system, device, equipment and product, which is executed by first network equipment and comprises the following steps: acquiring a first call request which is sent by a terminal through a ground network in a roaming state and comprises first token information; wherein during each call, a call count is added to a current storage token, and first token information is generated after encryption processing; the call is sent through a ground network or an inter-satellite link, and a first call request is sent to a first network device under the condition that the call is sent through the ground network; performing decryption processing on the first token information to obtain call routing times; and according to the call routing times and the accumulatively received times of the first token information, obtaining the inter-satellite routing times of sending the call through the inter-satellite link. Therefore, under the satellite-ground fusion networking and under the condition that inter-satellite links exist between satellites, the situation that a satellite operator directly routes and regresdes a signaling plane and a user plane to a belonging domain ground operator network is managed and monitored.

The present invention is configured to simplify a method for designating a POU call route, and to reduce the burden on a user.　This PLC device comprises: an acquisition unit that acquires and reports call path information that includes, with respect to a POU call path subject to monitoring from a sequence program, at least the position of a POU call instruction, a call destination POU jump address, and a call source POU return address; a hash value generation unit that generates a hash value by using the call path information as input; an execution unit that executes the sequence program, reports the call path information for an executed POU call instruction to the hash value generation unit, and updates the call path hash value at the time of execution of the POU call instruction; a verification unit that compares whether the call path hash value at the time of execution of the updated POU call instruction matches a hash value generated from the reported call path information; and an output unit that, when there is call path information for which the hash value matched in the comparison, outputs the value of a variable of the POU subject to monitoring of said call path information.

A method for processing telephony sessions of a network including at least one application server and a call router, the method including the steps of assigning a primary Uniform Resource Identifier (URI) and at least a secondary URI to an application; mapping a telephony session to the primary URI; communicating with the application server designated by the primary URI using an application layer protocol; receiving telephony instructions from the application server and processing the telephony instructions with the call router; detecting an application event; and upon detecting the application event, communicating with the application server designated by the secondary URI.

The present disclosure relates to a method and a system for routing a Mobile Terminating (MT) call to a user associated with a set of user devices The method comprises: receiving, the MT call associated with the user of the set of user devices; determining, via (SIB), a user profile status with user, wherein the user profile status is one of a user profile available status and a user profile unavailable status; fetching, a user profile based on the determined user profile status; identifying, forking type included in the fetched user profile, wherein the forking type is at least one of a user- defined forking and a pre-defined forking; determining, target user device(s) from the set of user devices based on the identified forking type; and routing, the MT call based on the identified forking type to the target user device(s).

A communication system for processing a call includes control logic and at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor operated on the call. Heuristic logic transforms the call classifiers into weighted sub-metrics for the call, and aggregate normalized Gaussian logic transforms the weighted sub-metrics into a metric control that may be applied as a feedback signal to adapt the operation of the control logic. The control logic in turn may adapt the behavior of an agent, automated voice attendant, or a template utilized in a call flow.

The present disclosure generally relates to message processing in communication systems, more particularly to systems and methods for mapping Session Initiation Protocol (SIP) response with appropriate cause code. BTAS receives SIP response, and determines reason for error in call, and cause code for error. BTAS maps SIP and appropriate cause code. BTAS provides, in SIP response, appropriate reason for call failure or call error. Call is sent to E-SBC, routed from E-SBC to P-CSCF, and routed from P-CSCF to S-CSCF. A query is sent from S-CSCF to DNC server regarding DNC registration of B number. DNC server answers, if B number is registered / Non-registered for DNC. Call is forwarded to BTAS, and query is sent from BTAS to MNP. BTAS routes call to S-CSCF. Wireline calls to terminating BTAS, in which VOLTE calls to TAS, and offnet calls to MGCF via BGCF. Offnet calls is sent from BGCF to MGCF.

A system for automatically routing calls within a communications network to an end point that includes a server system coupled with an electronic data network and call center communications network. The server system is configured to route calls received by the call center communications system to end points within the call center communications system.

A method for destressing an agent in a contact center in real-time may include receiving an agent's login and routing incoming voice calls to the agent. A monitoring and triggering application (“MTA”) may receive data about the agent's performance during calls from a statistics server. A graphics processing unit may run an MTA artificial intelligence machine learning (“MTA AI / ML”) algorithm to determine a stress level of the agent by analyzing video, audio, and other metrics during calls. The MTA AI / ML algorithm may recommend to the agent's manager that the agent be given a destress break. When approved, calls may be routed to other agents while the agent receives a video, audio, or game to destress. The agent may receive the break without any negative impact on metrics relating to the agent's performance. The agent may re-enter the call routing server to receive incoming calls upon completion of the break.

The application discloses a SIP multi-terminal concurrent registration and intelligent call distribution method and device, in the method, a terminal type classification system based on bitmap enumeration is constructed, each terminal type occupies an independent bit; a custom header field carrying a device mark is defined in the SIP REGISTER, persistent storage is carried out and multiple filtering modes are designed; a double pool capacity management mechanism is deployed, independent capacity pools are set for self-developed terminals and third-party phones and intelligent expulsion is triggered; when a call comes in, a virtual contact record containing a device mark is generated for each device instance of an offline terminal and is deduplicated; in call routing, contacts are filtered based on terminal types and device marks, device marks are injected and repeated ringing is prevented based on a number and mark binary tuple; when an answer or a rejection is given, a corresponding channel is precisely hung up based on the device mark. The application realizes terminal type level and device instance level control, and improves call distribution efficiency in a multi-terminal concurrent scene.