92 results about "Call routing" patented technology

The invention discloses a meteorological water conservancy disaster intelligent grading early warning linkage call routing method and a meteorological water conservancy disaster intelligent grading early warning linkage call routing system. A meteorological water conservancy two-factor early warning matrix is constructed, a cross-department data fusion channel is established, an early warning coupling model is developed, and multi-dimensional early warning fusion is achieved. And formulating a water conservancy special response strategy library, wherein the water conservancy special response strategy library comprises river water level grading routing and mountain torrent risk area customization strategies. And developing an intelligent water conservancy enhancement module, such as a flood control project topology analysis engine and a water and rain work condition semantic analyzer. The method is characterized in that a three-element risk rating model is constructed by an initiative dynamic coupling algorithm, and a water conservancy emergency response topology network based on double dimensions and a water conservancy project BIM data and meteorological early warning space superposition analysis module are adopted. The accuracy and comprehensiveness of disaster early warning can be improved, the timeliness and effectiveness of emergency response are ensured, and the intelligent level and disaster response capacity of the system are improved.

Telephone calls can be intelligently delivered with identity attributes as described herein. In one example, a system can receives communication associated with a caller requesting to make a telephone call to a recipient, where the communication includes a recipient identifier associated with the recipient. The system can determine a terminating telecommunication service provider (TTSP) to which the telephone number is assigned. The system can then determine identification options available at the TTSP, where each identification option can be configured to provide one or more identity attributes associated with the caller to the recipient. The system can select one or more of the identification options based on a predefined policy and modify the communication to include the one or more identity attributes associated with the one or more selected identification options, thereby producing a modified communication. The system can then transmit the modified communication along a call route to the TTSP.

In the various embodiments, systems and methods are disclosed for providing unique service and location codes from a user of a mobile device to a Public Safety Answering Point (PSAP) operator at the beginning of an emergency call. In some embodiments, the unique location codes can be utilized in routing the of the emergency call to the appropriate PSAP. In the embodiments, the unique codes can be received as part of an SIP INVITE message including a modified P-Access-Network-Info (PANI) header forwarded from a Proxy-Call Session Control Function (P-CSCF) to an Emergency Call Session Control Function (E-CSCF).

A method implemented by a system, the method comprising: receiving a call; determining whether an automatic number identification of the call is valid; and routing the call to an agent.

A class-4 telecommunications switch hosts artificial-intelligence agents that convert live speech to text, translate the text between languages, and synthesize natural speech in real time. The switch proxies calls among public trunks, PBX / media gateways, and cloud ACD / CRM services, embedding diacritic-rich transcripts and user-specific language-model personalization. Deployable at the customer edge, in the PSTN core, or as SaaS, the system supports one-to-one, one-to-many, many-to-one, and many-to-many call patterns. FPGA, ASIC, or SoC accelerators minimize latency and bandwidth, cutting capital cost while improving global voice interoperability and cybersecurity.

A call routing device maintains a call routing log that identifies previous call routing attempts for a plurality of PSAPs. When a first one of the PSAPs requests to transfer a call to a second one of the PSAPs, the call routing device determines, based on the call routing log, that a previous routing attempt to the second PSAP failed and responsively generates a list of alternate PSAPs to receive the call. The call routing device provides the list to the second PSAP, receives a selection of one of the alternate PSAPs, and transfers the call to the selected alternate PSAP.

Systems and methods are provided for refining user equipment (UE) location for wireless emergency location-based call routing. When an emergency call is initiated, a location comprising a horizontal uncertainty and a confidence level is generated. The horizontal uncertainty is compared to an uncertainty threshold. If the horizontal uncertainty is equal to or below the uncertainty threshold, the location may be communicated to the gateway and communication between the UE and a public safety answer point (PSAP) is initiated. If the horizontal uncertainty is above the uncertainty threshold, a second location comprising a second horizontal uncertainty and a second confidence level may be generated. In aspects, the location or the second location is generated utilizing one or more of: global navigation satellite system, device-based hybrid, Wi-Fi Location provider, Network-Location provider.

A method for destressing an agent in a contact center in real-time may include receiving an agent's login and routing incoming voice calls to the agent. A monitoring and triggering application (“MTA”) may receive data about the agent's performance during calls from a statistics server. A graphics processing unit may run an MTA artificial intelligence machine learning (“MTA AI / ML”) algorithm to determine a stress level of the agent by analyzing video, audio, and other metrics during calls. The MTA AI / ML algorithm may recommend to the agent's manager that the agent be given a destress break. When approved, calls may be routed to other agents while the agent receives a video, audio, or game to destress. The agent may receive the break without any negative impact on metrics relating to the agent's performance. The agent may re-enter the call routing server to receive incoming calls upon completion of the break.

A method includes receiving, from each public safety answering point, a respective set of data, where the respective set of data comprises real-time workload data for the each public safety answering point and real-time workload data for each response team, receiving from a user endpoint device a call requesting an emergency service, determining a location of the user endpoint device, calculating a plurality of travel times, wherein each travel time represents an estimated amount of time for one response team to reach the location, estimating, based on the plurality of travel times and on the real-time workload data, a plurality of response times, wherein each response time represents a time to respond to the call, selecting a first public safety answering point and a first response team to assign to the call, and routing the call to one of: the first public safety answering point or the first response team.

The invention provides a disaster recovery method and device based on instance playback, electronic equipment, a computer storage medium and a computer program product, the method is applied to the technical field of computers, and the method comprises the following steps: when an instance change request is received, performing change operation on a service instance in a main cluster according to the instance change request; after the change operation is completed, storing an operation record of the change operation in a database; extracting target operation records which are not played back from the database every preset time period, and performing operation playback on backup service instances in a backup cluster according to the target operation records to obtain a target backup cluster; and when the main cluster fails, switching to call a route to the target backup cluster.

The invention relates to a communication media exchange method and system based on SIP soft switch, and belongs to the technical field of SIP soft switch communication. The method comprises the following steps of: determining a media stream transmission endpoint based on soft switch signaling call routing of SIP (Session Initiation Protocol); processing and distributing the original media stream in real time; and the processed media stream is directly docked to realize intelligent interaction. The method has the effect that the docking efficiency with the AI large model can be improved as much as possible.

The application discloses a call routing method and system, an electronic device and a readable storage medium. The method comprises the following steps: a service call session control function (S-CSCF) network element receives a call request message initiated by a calling terminal, wherein the call request message carries a called number of a called terminal; in the case that it is determined that a target network in which the called terminal is located is a WIFI network, the call request message is sent to the called terminal through an interconnection session border controller (ISBC) and an access side proxy server; wherein the called terminal is in communication connection with the access side proxy server through the WIFI network, and the access side proxy server is in communication connection with the ISBC.

The invention discloses a call routing method and device applied to grid service, electronic equipment and a storage medium. Comprising the following steps: acquiring communication states and load data of a plurality of service nodes in real time, and dynamically adjusting routing strategies of the service nodes based on the communication states and the load data of the service nodes; receiving a call of a client, and determining available service nodes according to the routing strategies of the plurality of service nodes; determining the priority of the call based on the call user information and the service type of the call, and determining a target service node in the available service nodes based on the priority of the call; and routing the call to the target service node based on the at least two call links. According to the scheme, the routing strategy of the service node is adaptively and dynamically adjusted according to the communication state and the load data of the service node, the target service node matched with the call is quickly determined in combination with the call priority, and the call routing is executed by adopting at least two call links, so that the success rate of the call routing is improved, and the waiting time is reduced.

The described technology is generally directed towards public service answering point (PSAP) call routing issue detection and resolution. A PSAP call routing issue detection tool is disclosed. The PSAP call routing issue detection tool can be configured to identify PSAP call routing problems in a cellular network. The PSAP call routing issue detection tool can present the PSAP call routing problems for further analysis and correction by cellular network engineers. The PSAP call routing issue detection tool can furthermore identify and suggest call routing corrections to address identified PSAP call routing problems. The PSAP call routing issue detection tool can optionally also automatically correct identified PSAP call routing problems according to suggested call routing corrections.

The invention discloses a dynamic arrangement and iterative optimization method for a skill map in the water conservancy field, and relates to the technical field of artificial intelligence and informatization. Comprising the steps of 1, performing memory-driven industry thematic problem rewriting, 2, performing hybrid intention recognition and tool calling routing, 3, performing dynamic skill graph arrangement based on graph calculation: constructing a water conservancy field skill graph by utilizing a graph calculation technology, representing skill nodes and subtasks as a directed acyclic graph (DAG), and performing dynamic skill graph arrangement based on graph calculation. The method comprises the following steps of: 1, selecting an intention recognition result, matching skill nodes and subtasks according to task requirements in combination with the routing strategy and the intention recognition result to dynamically generate an execution plan, 4, carrying out parameter self-diagnosis and multi-round clarification, and 5, carrying out ReAct closed-loop feedback and field iteration: adopting a ReAct normal form to combine model reasoning and actions to form multi-round closed-loop interaction, and carrying out field iteration on the multi-round closed-loop interaction. And adjusting a reasoning path according to feedback in each round of iteration, introducing an early stop mechanism, and terminating iteration in advance when a model execution plan generation result accords with expectation.

The invention provides a route monitoring method, system, device, equipment and product, which is executed by first network equipment and comprises the following steps: acquiring a first call request which is sent by a terminal through a ground network in a roaming state and comprises first token information; wherein during each call, a call count is added to a current storage token, and first token information is generated after encryption processing; the call is sent through a ground network or an inter-satellite link, and a first call request is sent to a first network device under the condition that the call is sent through the ground network; performing decryption processing on the first token information to obtain call routing times; and according to the call routing times and the accumulatively received times of the first token information, obtaining the inter-satellite routing times of sending the call through the inter-satellite link. Therefore, under the satellite-ground fusion networking and under the condition that inter-satellite links exist between satellites, the situation that a satellite operator directly routes and regresdes a signaling plane and a user plane to a belonging domain ground operator network is managed and monitored.

The present disclosure generally relates to message processing in communication systems, more particularly to systems and methods for mapping Session Initiation Protocol (SIP) response with appropriate cause code. BTAS receives SIP response, and determines reason for error in call, and cause code for error. BTAS maps SIP and appropriate cause code. BTAS provides, in SIP response, appropriate reason for call failure or call error. Call is sent to E-SBC, routed from E-SBC to P-CSCF, and routed from P-CSCF to S-CSCF. A query is sent from S-CSCF to DNC server regarding DNC registration of B number. DNC server answers, if B number is registered / Non-registered for DNC. Call is forwarded to BTAS, and query is sent from BTAS to MNP. BTAS routes call to S-CSCF. Wireline calls to terminating BTAS, in which VOLTE calls to TAS, and offnet calls to MGCF via BGCF. Offnet calls is sent from BGCF to MGCF.

A method for destressing an agent in a contact center in real-time may include receiving an agent's login and routing incoming voice calls to the agent. A monitoring and triggering application (“MTA”) may receive data about the agent's performance during calls from a statistics server. A graphics processing unit may run an MTA artificial intelligence machine learning (“MTA AI / ML”) algorithm to determine a stress level of the agent by analyzing video, audio, and other metrics during calls. The MTA AI / ML algorithm may recommend to the agent's manager that the agent be given a destress break. When approved, calls may be routed to other agents while the agent receives a video, audio, or game to destress. The agent may receive the break without any negative impact on metrics relating to the agent's performance. The agent may re-enter the call routing server to receive incoming calls upon completion of the break.

The application discloses a SIP multi-terminal concurrent registration and intelligent call distribution method and device, in the method, a terminal type classification system based on bitmap enumeration is constructed, each terminal type occupies an independent bit; a custom header field carrying a device mark is defined in the SIP REGISTER, persistent storage is carried out and multiple filtering modes are designed; a double pool capacity management mechanism is deployed, independent capacity pools are set for self-developed terminals and third-party phones and intelligent expulsion is triggered; when a call comes in, a virtual contact record containing a device mark is generated for each device instance of an offline terminal and is deduplicated; in call routing, contacts are filtered based on terminal types and device marks, device marks are injected and repeated ringing is prevented based on a number and mark binary tuple; when an answer or a rejection is given, a corresponding channel is precisely hung up based on the device mark. The application realizes terminal type level and device instance level control, and improves call distribution efficiency in a multi-terminal concurrent scene.

Telephone calls can be intelligently delivered with identity attributes as described herein. In one example, a system can receives communication associated with a caller requesting to make a telephone call to a recipient, where the communication includes a recipient identifier associated with the recipient. The system can determine a terminating telecommunication service provider (TTSP) to which the telephone number is assigned. The system can then determine identification options available at the TTSP, where each identification option can be configured to provide one or more identity attributes associated with the caller to the recipient. The system can select one or more of the identification options based on a predefined policy and modify the communication to include the one or more identity attributes associated with the one or more selected identification options, thereby producing a modified communication. The system can then transmit the modified communication along a call route to the TTSP.

The invention relates to the technical field of electric power marketing digitization, and discloses an electric power marketing digitization grid management platform based on a virtual number technology, and the platform comprises the steps: generating a coverage potential field through entropy index analysis, automatically segmenting a line according to a trace gradient, and forming a corresponding relation between a slice and a responsibility subject; a virtual number pool is configured and the service life is bound in combination with historical call data, so that number source dynamic allocation and synchronous effectiveness are realized; and calling routing is completed through space coordinate mapping. According to the platform, the problems of communication mismatching and service cross-lattice in the mountainous area are effectively solved, and the refinement and intelligence level of marketing management is improved.

The invention relates to a service capability calling method, system and device, computer equipment, a computer readable storage medium and a computer program product. The method comprises the following steps: periodically acquiring operation index data of each service capability node, and calculating a priority score of each service capability node based on the operation index data and a service capability routing priority algorithm in a current period; on the basis of the priority score of each service capability node, updating a service capability calling routing table in which the calling priority of each service capability node is stored; in response to a service capability calling request, determining a target service capability node based on the service capability calling routing table updated in the current period; the target service capability node is a service node called by the service capability. By adopting the method, the resource utilization rate and the anti-risk capability of the whole service capability calling system are improved.

The invention relates to an intelligent call routing method and system based on panoramic awareness, and belongs to the field of intelligent routing. The method comprises the following steps: capturing a multi-modal original data stream, performing panoramic perception based on the multi-modal original data stream, and constructing a multi-dimensional emotion field; constructing a field coupling degree model based on the multi-dimensional emotional field and the emotional resonance spectrum, and outputting an optimal matching seat; establishing a user-seat dialogue pair based on the optimal matching seat, and constructing a strategy utility function for outputting an optimal strategy sequence; based on the multi-dimensional emotion field and the optimal strategy sequence, resonance spectrum adjustment amount is obtained through resonance spectrum dynamic tuning, and a seat behavior fine tuning instruction is output; and constructing a strategy scene package and forming a strategy gene pool, and updating the emotional resonance spectrum based on the strategy gene pool. According to the method, real-time perception of user emotions, seat adaptive matching and strategy dynamic optimization are realized through multi-mode emotional field construction, emotional resonance spectrum matching and strategy gene pool evolution.

Certain aspects of the disclosure are directed to apparatuses and methods involving a data-communication apparatus that includes a data-communications server and processing circuitry in communication therewith. The data-communication server interfaces with a plurality of remotely-situated client entities for providing data communication services. The processing circuitry accesses an archive of digital voice data indicative of transcribed audio conversations for at least one of the plurality of remotely-situated client entities, calendar information, and a client data-communications server for geographic information of the agents and system parameters. The processing circuitry analyzes the digital voice data associated with the agents, the calendar information, and the system parameters to predict relevant routing data including, as examples, a call answer rate for agents of a geographic region of the at least one remotely-situated client entity for a period of time.

A method for controlling a telecommunications system of a vehicle, the system including a mobile telecommunications module embedded in the vehicle, includes determining whether the embedded mobile telecommunications module is better able to communicate with a mobile telecommunications network than is a portable mobile telecommunications device located in the vehicle, using one or more criteria. If the embedded mobile telecommunications module is better able to communicate with a mobile telecommunications network than is the portable mobile telecommunications device based on the one or more criteria, a new call is placed with a mobile telecommunications network from the embedded mobile telecommunications module.

A solution for routing an emergency call made through a non-terrestrial network (NTN) includes receiving, by the NTN, an emergency call from a user equipment (UE), selecting, by the NTN, a public safety answering point (PSAP) for routing the emergency call, selecting, by the NTN, a packet data network (PDN) gateway (GW) in the terrestrial network (TN) for routing the emergency call, and routing the emergency call to the selected PDN GW. The solution also includes receiving, by the TN, an emergency call made by a UE using the NTN, determining, by the TN, a location of the UE, selecting, by the TN, a PSAP using the location of the UE, and routing the emergency call to the selected PSAP.

An Artificial Intelligence-based system for managing and directing voice calls during high call volume events. Incoming voice calls are routed to a first control unit. Call data is retrieved from the incoming call and inputted to a throttling engine to predict an intent of the voice call and determine a priority of the voice call. Based on the predicted intent and the priority of the call, a determination is made whether to route the voice call to a second control unit or to disconnect the voice call. Further, additional control units may be implemented to further determine whether to continue to route the call, based on the predicted intent and the verified priority and / or continue to route the call to a routing queue.

The invention provides an MCP gateway system, a communication processing method and an electronic device, the system is deployed between a client and a plurality of service nodes, and the system comprises a protocol analysis module for receiving an MCP call request of the client and analyzing the MCP call request into a preset data structure; the MCP adapter module is used for converting an external service interface into a virtual service interface and registering the virtual service interface as an available virtual service node to a service directory; and calling a routing module, and forwarding the preset data structure to the corresponding service node or the virtual service node according to the service identification information in the preset data structure and the metadata of the service node. According to the system, multiple transmission protocol requests are uniformly processed through the protocol analysis module, external services are integrated through the MCP adapter module, intelligent forwarding is carried out by calling the routing module, and the integration complexity of the system is reduced.

A method implemented by a system includes receiving a call; determining whether the call is legitimate; and routing the call to a public safety answering point (PSAP).

One example involves performing a pseudo-call operation to gather call information and share it before making the actual call. This might include receiving an initial call invitation message from an out-of-band network, transmitting a call alert message to a destination network specifying a time period, source number, and destination number used to verify future calls and prevent spoofing. A second call is then received on the destination network from another network. The system determines whether the source and destination numbers match the received source and destination numbers and whether the second call was received within the specified time period. If they match, the second incoming call is authenticated.