3046 results about "Quality monitoring" patented technology

Methods and systems are presented for integrating workforce management and quality monitoring. In one embodiment, the method comprises the steps of: receiving information about a skill; capturing a plurality of contacts made by an agent; receiving an evaluation of the contacts; and updating the skill information based on the evaluation. The skill is associated with an agent, and the evaluation measures the agent skill. In another embodiment, the method comprises the steps of: receiving information about a skill; capturing a plurality of contacts made by an agent; receiving an evaluation form for the contacts; and updating the form based on the skill information. The skill is associated with an agent, and the form produces a measurement of the agent skill.

A system for adaptive call management, comprising a network-connected call manager server and a call switching means coupled to the call manager server and adapted to deliver calls to a selected target via a plurality of media channels, wherein upon receipt of a call quality indicium from a call quality monitoring means associated a media channel, the call manager server selects a specific media channel, is disclosed.

A quality monitoring system is implemented within a communications contact center. All electronic data associated with incoming and outgoing communications is monitored and can selectively be recorded. The recording of the communications data is controlled by a set of recording rules. Environmental data associated with the operation of the contact center is also stored. Periodically, and on demand by contact center personnel and others, the recorded communications data and the stored environmental data are analyzed. The recording rules that are actively controlling the recording of the communications data and the environmental data can be dynamically changed in real time, based on the analysis. The system can also display various results of the analysis on a contact center-wide display, on individual contact center agents' workstation screens, and on supervisors' workstation screens. These displays can be a congratulatory message to an agent who has exceeded predetermined goals, can warn of an excessively long wait queue for a class of incoming communications, and can provide contact center environmental information for assisting with evaluating the quality of service being provided by the contact center.

Adaptive systems and methods that may help assure the reliability of data retrieved from memory cells are described herein. The systems may include a memory device including a plurality of memory cells, a data quality monitoring block, and an adaptive data encoding block, the data quality monitoring block and the adaptive data encoding block both being operatively coupled to the memory device. The data quality monitoring block may be configured to determine a quality value of a group of one or more memory cells included in the memory device, the determined quality value being indicative of a quality of the group of one or more memory cells. The adaptive data encoding block may be configured to select a coding scheme from a plurality of coding schemes to encode data to be written to the group of one or more memory cells in the memory device, the selection of the coding scheme being based at least in part on the determined quality value of the group of one or more memory cells.

Fault detection and power network quality monitoring are performed for a power line network using power line communications (“PLC”) signal transceiving and data processing capabilities. Power line signals are continuously received and processed to obtain signal data representative of power line network operating conditions that are expressed in the received power line signals. The harmonic content and noise signature of the signal data are evaluated with reference to known fault signature data and power line network topology properties for detecting and identifying the location of an existing or anticipated fault in the power line network and assessing power transmission quality of the network.

The present invention relates to audio data monitoring using speech recognition technology. In particular, the present invention uses business rules combined with unrestricted, natural speech recognition to monitor conversations in a customer interaction environment, literally transforming the spoken word to a retrievable data form. Implemented using the VorTecs Integration Platform (VIP), a flexible Computer Telephony Integration base, the present invention enhances quality monitoring by effectively evaluating conversations and initiating actionable events while observing for script adherence, compliance and/or order validation.

A subjective quality monitoring system for packet based multimedia signal transmission systems estimates the parameters of a statistical model representing the probabilities of said packet based transmission system being in a low loss state or a high loss state and uses said estimates to predict the subjective quality of the multimedia signal. The quality monitoring system comprises a plurality of quality monitoring functions located at the multimedia to packet conversion points.

Systems and methods for facilitating contact center coaching are provided. In this regard, a representative integrated contact center system incorporates a workforce manager, a quality monitor, and a coaching system. The workforce manager includes a scheduler. The quality monitor is configured to provide, to the scheduler, at least one quality goal for a work period of an agent and at least one quality score for the agent. The coaching system is configured to communicate with the workforce manager, the coaching system being operative to: receive information, from the quality manager, corresponding to a condition indicating that the agent is failing to meet pre-established criteria; schedule a coaching meeting with the agent in order to address the condition; and integrate the information corresponding to the condition into a coaching session form.

The invention relates to the fields of applications of the internet of things technology, the wireless sensor network technology, the global positioning system (GPS) positioning technology and the GIS electronic map technology, and discloses an online lake water quality monitoring system based on internet of things. The online lake water quality monitoring system comprises a node monitoring device, a data video base station and a remote monitoring center; the node monitoring device is arranged in a lake to be monitored, and is used for monitoring the lake water quality and transmitting the monitoring data obtained from the monitoring to the data video base station through an ZigBee network; the data video data base is arranged in the lake to be monitored for transmitting the received monitoring data, and water quality information and video information which are collected by the data video base station are transmitted to the remote monitoring center through a mobile communicating network; the remote monitoring center comprises a GIS module, and is used for controlling navigation of the data video base station by remote means depending on water quality map information which is provided by the GIS module after receiving the monitoring data and all information, and for assisting to treat water quality of the lake to be monitored.

A fully integrated automated laser weld process control system (LWPCS) and method of controlling the fabrication of structural parts, particularly for shipbuilding and other industries. The LWPCS defines joint and weld quality attributes as process control variables and integrates these weld quality variables, along with the more traditional process parameters such as laser power, wire feed, GMAW voltage and active seam tracking, into a closed-loop monitoring and control system. The LWPCS includes a central processor and a plurality of subsystems that control laser beam positioning, vision-based monitoring and image processing, active weld-quality monitoring and inspection, adaptive beam delivery, and seam tracking. Cross-communication between subsystems is managed by the central processor. In addition to process control, the system extracts weld quality attributes during the weld process and provides immediate documentation of the weld quality.

The invention discloses a virtual simulation teaching application platform which comprises a teaching resource allocation and management module, a virtual simulation experiment operating module, an assessment and quality monitoring module, an information and educational management module, and an input/output interface module. The application platform disclosed by the invention refers to a virtual simulation teaching application system developed by virtue of technologies such as virtual reality, multimedia, artificial intelligence, network communication and computers, limitations of objective factors existing in current teaching such as high experiment cost, high consumption and existence of potential safety hazards can be overcome, and experiment teaching and skill training with advantages of low cost, low consumption and high safety can be developed; students are facilitated to rapidly acquire knowledge and master skills, learning interest of the students is aroused, interaction between teachers and students is promoted, and innovation and entrepreneurship capabilities of the students are improved; trans-disciplinary, cross-department and trans-regional openness, sharing and popularization of teaching resources are promoted; and moreover, dynamic update, high-efficiency operation and management of the teaching resources are promoted. The virtual simulation teaching application platform disclosed by the invention is popularized and applied in the fields of teaching, skill training, teaching resource allocation and management and the like.

A method is provided in one example embodiment and includes requesting real-time transfer protocol (RTP) quality metrics to be generated by a network for a specific flow in the network. The method also includes recording the RTP quality metrics and reporting the metrics as accounting data associated with the flow. In more specific embodiments, the accounting data includes a correlator with application level accounting and the accounting data is used for quality monitoring and troubleshooting on a per-subscriber basis, on a per-flow basis, or on a per-call basis. An application function can request RTP quality monitoring with a trigger that identifies if a quality parameter reaches a certain threshold.

A low cost system and method are provided for long-term monitoring of the quality of a building structure utilizing a semiconductor integrated circuit device buried in the structure. A monitoring chip includes a sensor, a microprocessor, a memory, a radio interface, an electric power controller and an electric power generator. The monitoring chip intermittently receives power to intermittently monitor information such as whether concrete is adequately cured, whether the quantity of moisture and chloride ions in concrete paste is adequate, or whether a state of stress inside concrete is in question. Temperature sensors, electric resistance sensors and pressure sensors respectively built in the monitoring chip use the built-in electric power generator as a power source, and the system store any abnormal measured values in a built-in memory. Collected quality data is transmitted according to an external request to indicate building structure quality.

The invention discloses a building information total management system and method. The system comprises a fire control linkage monitoring unit, a public infrastructure monitoring unit, a security monitoring unit, a water and gas leakage monitoring unit, an environment quality monitoring unit, a management controlling unit, a core processing unit and an alarm managing unit, wherein the fire control linkage monitoring unit is used for obtaining smoke and fire detection information; the public infrastructure monitoring unit is used for obtaining working state information of public infrastructures; the security monitoring unit is used for obtaining monitoring data of security monitoring equipment; the water and gas leakage monitoring unit is used for obtaining detection information for representing water/gas leakage of water/gas supply equipment; the environment quality monitoring unit is used for obtaining environment quality detection information; the management monitoring unit is used for receiving a control command of a user and sending the control command to the core processing unit; the core processing unit is used for forwarding the detection information of the monitoring/detection unit and alarm information to the management monitoring unit and forwarding the control command of the management controlling unit to an appointed monitoring/detecting unit to control corresponding building equipment to operate; and the alarm managing unit is used for selecting an alarm mode according to the event grade of the alarm information.

A dual channel redundant wireless network link formed by the Redundant Fixed Wireless Network Link device 10 of the present invention provides a very high reliable network element for mission critical wireless network application. Redundant Fixed Wireless Link device (10) with two wireless networking radio channel (11, 12) turned on simultaneously, and running networking service feature is working as Service Equipment (SE). Both wireless networking radio channel (11, 12) of the SE have the same directional wireless network coverage area. The two wireless networking radio channels (11, 12) are separated by cross polarization of antenna at same radio frequency, or different radio frequency characteristics. One Redundant Fixed Wireless Link device (10) with one of its two wireless networking radio channel (11, 12) turned on and communicating with said SE, and loaded with networking client feature is acting as Client Equipment (CE). The link quality monitor feature of the CE is monitoring the communication link between the SE and CE. When the current link quality is low or the link is down, the CE automatically switches on the alternate wireless networking radio channel (11, 12) to maintain the network communication between the SE and CE. One SE may communicate with plurality of CE in the same wireless network coverage area.

In a method and medical system for determining a link quality and a link quality margin of a communication link between a programmer device and an implantable medical device of such a medical system, a link quality monitoring circuit of the programmer or the medical device a present link quality and/or link quality margin at reduced signal power using at least one link quality parameter.

The invention discloses an electrical energy quality monitoring and evaluating system, which comprises a plurality of electrical energy monitors, a communication network, a plurality of enterprise service platforms and a government service platform, wherein the enterprise electrical energy monitors are connected to the enterprise service platforms through the communication network, and the independent electrical energy monitors and the enterprise service platforms are connected with the government service platform through the communication network; the enterprise service platforms are used for receiving basic electric power parameters acquired by the enterprise electrical energy monitors at monitoring points inside the enterprises, displaying the change conditions of the electric power parameters of enterprise distribution networks, and transmitting data to the government service platform at certain time intervals; and the government service platform is used for receiving the electric power parameters of the enterprise distribution networks transmitted by the enterprise service platforms and the parameters transmitted by the independent electrical energy monitors at the monitoring points in the regional distribution networks, and performing energy consumption audit, transient and stable electrical energy quality analysis, electrical energy quality level evaluation, harm extent evaluation and evaluation of providing the corresponding electrical energy quality improvement scheme and electrical energy quality improvement effect.

The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication.

The integration method includes steps: using private comm protocol of each manufacturer to obtain private data collected by quality monitoring device for isomeric quality of power supply (QPS); keeping to IEC 61850 modeling rules to convert private data to object model of QPS data accorded with IEC 61850 standard; based on mapping principle to map IEC 61850 model to united OPC data format; following OPC criterion to provide OPC open application program interface. The invention also discloses data gateway of QPS in multiple protocols based on IEC 61850 and OPC. Using the method and gateway, the invention integrates and connects each isomeric QPS monitoring devices to realize sharing and unifying system resources as well as transparent inter accessing information between the monitoring device and automatic system of digitalized transformer substation. Advantages are: abundant comm protocols and intefaces, raised integrative efficiency, and satisfying requirement in future.

A robotic fruit picking system includes an autonomous robot that includes a positioning subsystem that enables autonomous positioning of the robot using a computer vision guidance system. The robot also includes at least one picking arm and at least one picking head, or other type of end effector, mounted on each picking arm to either cut a stem or branch for a specific fruit or bunch of fruits or pluck that fruit or bunch. A computer vision subsystem analyses images of the fruit to be picked or stored and a control subsystem is programmed with or learns picking strategies using machine learning techniques. A quality control (QC) subsystem monitors the quality of fruit and grades that fruit according to size and/or quality. The robot has a storage subsystem for storing fruit in containers for storage or transportation, or in punnets for retail.