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50 results about "Call management" patented technology

Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used. Calls are routed according to the set up of calling features within the given system such as Call queues, IVR menus, Hunt groups and Recorded announcements. Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes.

Intelligent medical outpatient queuing and calling management system based on wireless local area network

The invention discloses an intelligent medical outpatient queuing and calling management system based on a wireless local area network, relates to the technical field of medical internet of things, and realizes intelligent management of sign-in, positioning and calling of patients through the wireless local area network. The system comprises three modules: a sign-in positioning module which is connected with a patient terminal device through a wireless local area network, records a sign-in timestamp and positions a patient in real time; the effective waiting statistics module judges whether the patient is in an effective waiting position according to the signal intensity and calculates the total duration of an effective time period; the intelligent number calling module calculates a dynamic priority score in combination with the sign-in sequence and the effective waiting duration, and executes a number calling decision in combination with the consulting room state; and if the patient is in the off-zone state, the system delays number calling and sends a prompting notification until the patient returns to the waiting zone.
Owner:SHANDONG PROVINCIAL HOSPITAL AFFILIATED TO SHANDONG FIRST MEDICAL UNIVERSITY (SHANDONG PROVINCIAL HOSPITAL)

Bluetooth third-party application call management method, electronic devices, and system

This application discloses a Bluetooth third-party application call management method, an electronic device, and a system, and relates to the field of terminals. The method includes the following steps: when an electronic device learns about that a third-party application has a call task to be processed, the electronic device sends call scenario information to a wearable device based on a Bluetooth connection through a first application, so that the wearable device can acquire a current call scenario; and when the wearable device receives a first operation acting on the wearable device, the wearable device sends a first command corresponding to the first operation to the first application in the electronic device through the Bluetooth connection, so that the first application executes a first function corresponding to the first command (such as answering an incoming call, hanging up a call, or rejecting an incoming call).
Owner:HONOR DEVICE CO LTD

Map-based emergency call management and dispatch

An emergency response system provides a map-based interface for a telecommunicator to view information about an incident and coordinate a response to the incident. The emergency response system gathers supplemental data regarding locations and other information that may be relevant in assisting with the incident. The interface may automatically select relevant supplemental information based on the incident and provide this incident-specific information for display on the interface. The user may then select a response on the interface such as a unit to dispatch that the system automatically implements, providing unified information and control for incidents, supplemental information, and incident response.
Owner:RAPIDDEPLOY INC

Call management method and device

The invention relates to a call management method and device. The invention relates to the technical field of communication, and solves the problem that user experience is affected by call failure. The method comprises the following steps: detecting a connection state of UE after receiving a call notification; and when the UE is in a call state and the call notification indicates that the UE falls back to other network architecture, pausing transmission of the call notification, and sending prompt information for the call notification until the current call is ended. The technical scheme provided by the invention is suitable for a call scene in a 4G / 5G network architecture, and high-reliability and high-quality call service is realized.
Owner:BEIJING XIAOMI MOBILE SOFTWARE CO LTD

Call management method and vehicle

The invention provides a call management method and a vehicle, and is applied to the technical field of vehicle communication, and the method comprises the steps: after a state machine receives a to-be-processed call event, the to-be-processed call event is sent to a state object pointed by a link pointer, so that the state object determines the priority of the to-be-processed call event and the priority of the call event in processing, if it is determined that the priority of the to-be-processed call event is higher than the priority of the in-processing call event, the in-processing call event is ended, and a state object switching instruction is sent to a state machine, so that the state machine creates a new state object; and after the state machine creates a new state object, the link pointer is switched to point to the new state object, so that the new state object processes the call event to be processed. According to the invention, the problems of call state chaos and abnormal call can be avoided, and the order and effectiveness of the call are facilitated.
Owner:GREAT WALL MOTOR CO LTD

Incoming call management method for communication with a motor vehicle user

An incoming call management method for communication with a user of a motor vehicle is implemented by a processor and comprises the steps of: defining (203) a list of call originators to be blocked, this list being associated with at least one vehicle environment criterion; receiving (205) an incoming call; determining (207) the vehicle environment and, if the vehicle environment meets the environment criterion, activating (209) the call originator list; and, if the originator of the incoming call is included in the call originator list, blocking (217) the incoming call. An incoming call management device for communication with a user and a motor vehicle, including the device, is also described. Figure to be published with the abbreviation: Fig 2
Owner:STELLANTIS AUTO SAS +1

Grid code driven power grid data resource multi-dimensional management method and system

The invention discloses a grid code-driven power grid data resource multi-dimensional management method and system, and relates to the technical field related to power grid data management, and the method comprises the steps: carrying out the partition planning of grid division granularity for a preset power grid region, and generating a grid code coding result; obtaining multi-dimensional power grid data type generation features in a preset power grid region; performing hierarchical relationship analysis on a time dimension, a space dimension and an equipment dimension, and establishing a multi-dimensional data hierarchical relationship; constructing a large multi-dimensional hierarchical index model in combination with a grid code coding result and a multi-dimensional data hierarchical relationship; and executing storage and calling management of the power grid data resources of the preset power grid region by using the multi-dimensional hierarchical index large model. The technical problems that in the prior art, power grid data multi-dimensional characteristics are difficult to manage efficiently, time, space and equipment dimension data are processed dispersedly, and query management efficiency and accuracy are low are solved, and the technical effect of improving the accuracy and efficiency of power grid data resource integration management is achieved.
Owner:JIANGSU HAOHAN INFORMATION TECH

Bluetooth-based call management method, device and equipment and readable storage medium

The invention provides a Bluetooth-based call management method and device, equipment and a readable storage medium. According to one embodiment of the invention, the method comprises the following steps: receiving an establishment request for establishing SCO Bluetooth connection initiated by an application program carried by a terminal; wherein the SCO Bluetooth connection is used for transmitting call audio; in response to the establishment request, indicating a Bluetooth module carried by the terminal to initiate the SCO Bluetooth connection to a Bluetooth device, and synchronously performing mute processing on call audio transmitted by the application program; and under the condition that the mute relieving condition is met, the mute is relieved. According to the invention, the call experience of the user can be improved.
Owner:BEIJING XIAOMI MOBILE SOFTWARE CO LTD

Call management graphical user interface for electronic devices

1. Name of the product in this design: Graphical User Interface for Call Management of Electronic Devices. 2. Purpose of this design: An electronic device. 3. The key design features of this product are: the graphical user interface content on the screen, and the electronic device is an existing design. 4. The image or photograph that best illustrates the design points: Change state diagram 2. 5. The product hardware is a standard design, omitting the rear view, left view, right view, top view, and bottom view. 6. Purpose of the graphical user interface: This product design is used for interactive operations in call management, including operations such as querying recent calls, contacts, video calls, and dialing calls. 7. Human-computer interaction method of graphical user interface: Click "My Groups" on the main view interface to enter the change state diagram 1, select any member on the change state diagram 1 interface to enter the change state diagram 2, and click the video button on the change state diagram 2 interface to enter the change state diagram 3 and change state diagram 4 in sequence. 8. Other situations requiring explanation: The area covered by a single white block in each interface represents the content screen.
Owner:CHINA SATENT NETWORK APPLICATION RESEARCH INSTITUTE CO LTD

Multi-dimensional data quality intelligent treatment method and system supporting digital intelligence platform

The invention provides a multi-dimensional data quality intelligent treatment method and system supporting a digital intelligence platform, and belongs to the technical field of digital intelligence platforms, and the method specifically comprises the steps: dividing an access project into a local processing project and a conversion access project through employing an access management strategy, and carrying out the call data of the project data of the local processing project, based on the similarity degree of the data format and the conversion access project, determining a call management method of the conversion access project, and when determining that the verification processing reliability degree of the protocol conversion of the local access project does not meet the requirement according to the similarity degree of the data format of the different conversion access projects and the local entry project and the call management method, determining that the protocol conversion processing reliability degree of the local access project does not meet the requirement. According to the co-processing data of the protocol conversion in different conversion access projects, the governance processing strategy of the data quality of the local processing project is determined, and the reliability degree of access processing of the finance and tax data of the project in the unified digital intelligence platform is improved.
Owner:ZHEJIANG CONSTR INVESTMENT DIGITAL TECH CO LTD

Computer-programmed telephone-enabled devices for processing and managing numerous simultaneous voice conversations conducted by an individual over a computer network and computer methods of implementing thereof

ActiveUS12563109B2Interconnection with subscriber controlled accessSpecial service for subscribersVoice communicationHuman–computer interaction
In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.
Owner:VOXSMART LTD

Password calling method and device based on interceptor, equipment, medium and program product

The embodiment of the invention provides a password calling method and device based on an interceptor, equipment, a medium and a program product, and relates to the technical field of password calling management. The method comprises the following steps: determining an access source of a password function calling request in response to the password function calling request at an REE side; and allowing the password function calling request to execute access processing on the TEE side and returning a result under the condition that the access source is determined to meet the permission condition based on a preset permission rule table. According to the embodiment of the invention, the interceptor is added in the TEE to perform authority verification and request interception on the access source of the password function calling request, so that the password function calling security can be improved, and the maintenance convenience can be improved.
Owner:BEIJING BIG DATA CENT

A service capability trace-back method based on compile-time bytecode analysis

The application discloses a service capability tracking method based on compiling period bytecode analysis, belongs to the technical field of API calling management, and is used for solving the problem of insufficient perception of API calling conditions of a client by a server. The method comprises the following steps: a bytecode acquisition module acquires bytecode files in compiling products in a compiling process of a user-side application program and delivers the bytecode files to a bytecode analysis module; the bytecode analysis module performs iterative analysis on the bytecode files, identifies classes, methods and method calling instructions, analyzes calling behaviors of the client on API capabilities of the server from the bytecode level, extracts API service capability calling information, and delivers the API service capability calling information to a service capability recording module; and the service capability recording module arranges the API service capability calling information, and generates tracking data files used for representing corresponding relationships between the client and API service capabilities. Effects: the server can acquire calling information of various API capabilities of the client, and thus effective perception and management of API using conditions can be realized.
Owner:CHONGQING LIFAN VEHICLE RESEARCH INSTITUTE CO LTD SHANGHAI BRANCH

System and method for personalized call management and talk automation

PendingUS20260081993A1Interconnection arrangementsAutomatic call-answering/message-recording/conversation-recordingPersonalizationThe Internet
A computerized system is configured to automatically manage an incoming phone call from a caller to a cellular phone or an internet phone. The computerized system includes a first user device (e.g., a cell phone, internet phone, etc.) assigned to a first user. The system further includes an automated assistant module in communication with the first user device, a synthesized speech generator in communication with the automated assistant module, and a phone number directory in communication with the automated assistant module. The automated assistant module is configured to, when the incoming call is received by the first user device, determine (a) an importance of the incoming call based on (i) a location or number from which the incoming call originated, (ii) words used by the caller, (iii) a schedule of the first user, and (b) based on the importance of the incoming call, an appropriate response.
Owner:MITEL CORP

Dynamic interactive voice response (IVR) route estimation to reduce telephone network traffic

Implementations disclosed herein optimize performance of phone calls where users interact with interactive voice response (IVR) systems. By utilizing dynamic wait time statistics and intelligent call management techniques, these implementations minimize wait times and reduce telephone network traffic. Call optimization systems can analyze real-time data to provide users with real-time wait time information to inform users decision-making prior to placing a call or at the time of placing a call. Implementations can present dynamic wait time statistics that consider personalized user experiences to provide more accurate information about any particular IVR navigation path that a user can select from. Selection and execution of a suggested IVR path can result in additional wait time data that can be utilized for refining wait time statistics for users.
Owner:GOOGLE LLC

Intelligent call implementation method and device based on terminal equipment, and storage medium

The invention is suitable for the technical field of conversation, and provides an intelligent conversation realization method based on terminal equipment, which comprises the following steps: monitoring downlink audio data of mobile communication equipment in real time based on the terminal equipment; filtering the downlink audio data, and converting the filtered downlink audio data into downlink text data; performing semantic matching on the downlink text data and historical text data in a local database of the terminal equipment; if the semantic matching degree is greater than a preset matching degree, acquiring uplink audio data corresponding to the downlink text data from a local database of the terminal equipment; if the semantic matching degree is smaller than a preset matching degree, sending the downlink text data to an AI large model of the server, and receiving uplink audio data returned by the AI large model; and feeding the uplink audio data into the mobile communication equipment and locally playing the uplink audio data on the terminal equipment. According to the technical scheme provided by the invention, intelligent takeover and AI interaction can be carried out on the call without installing an application program on the mobile communication equipment.
Owner:SHENZHEN WORKEC TECH

Call management system and method based on access control code scanning and elevator linkage

According to the call management system and method based on access control code scanning and elevator linkage, a user can directly call an elevator while passing through an access control, information can be transmitted between the two systems in real time, the passing efficiency is greatly improved, and the time for the user to wait for the elevator is shortened. And the user can call the elevator in advance, and the elevator possibly arrives at the elevator hall, so that the time is further saved. Due to the fact that data communication exists between the two systems, the elevator can make operation preparation in advance and quickly and accurately arrive at the floor where the user is located, and the waiting time of the user is shortened. And after a user enters the elevator, a confirmation instruction is sent to the access control management system through the user side APP, the access control management system forwards the confirmation instruction to the elevator control system, and the elevator control system closes the elevator after receiving the confirmation instruction and runs to a floor designated by the user. According to the confirmation mechanism, the empty running condition of the elevator is avoided, the use efficiency of the elevator is improved, resource utilization is optimized, and meanwhile the use experience of other users is improved.
Owner:MIDA CLOUD COMPUTING (HANGZHOU) CO LTD

Call management equipment and hotline system

ActiveJP2026054382AMedical communicationInstrumentsMedicineConvalescence
We provide a call management device and hotline system that ensures adequate care during the recovery period after cosmetic surgery. [Solution] A call management device 1 for connecting a user terminal to a medical professional's terminal comprises a communication device 104, a storage unit such as a memory 102 or storage 103, and a processor 101. The storage unit stores data identifying the access point (AP) 30 of the hotel where the user is staying after cosmetic surgery, and a hotline telephone number associated with the user ID. The processor 101 receives a connection request including the user ID from the user terminal 20 via the communication device 104, determines whether the AP 30 of the source of the connection request is included in the AP 30 stored in the storage unit, and if the source AP 30 is included in the AP 30 stored in the storage unit, it calls the hotline telephone number corresponding to the user ID and connects the user terminal 20 to the attending physician's mobile phone 40.
Owner:NTT DOCOMO INC

User equipment auto-dialed emergency call management

Techniques, devices, and systems for user equipment (UE) auto-dialed emergency call management are discussed herein. For example, UEs, which may be communicatively connected to wireless networks, may transmit communications associated with emergencies that include session initiation protocol (SIP) messages with subservice fields. The subservice fields can be utilized to indicate to PSAPs, to which the wireless networks route the SIP messages with the subservice fields, that the SIP messages are associated with UE auto-dialed calls.
Owner:T MOBILE US INC

Call management device, elevator system, call management method, and storage medium

A call management device, an elevator system, a call management method, and a storage medium. It is possible to mitigate the influence on users caused by a mobile body using an elevator. In a call management device (10) of an elevator system, a first communication section (13) receives a call request including information of a departure floor and a target floor from a mobile body (9). A second communication section (14) collects information of calls to be responded by each car from an elevator (2). A proximity opportunity calculation section (16) calculates, for each car, a proximity opportunity index value indicating a degree of a proximity opportunity of a user to the mobile body (9) in a movement section between the departure floor and the target floor of the mobile body (9) based on the information of the calls collected by the second communication section (14). An allocation decision section (17) decides to which car the call of the mobile body (9) is allocated based on the proximity opportunity index value calculated by the proximity opportunity calculation section (16) for each car.
Owner:MITSUBISHI ELECTRIC BUILDING SOLUTIONS CORP +1

Outbound call center dialing manager

A call management system for an outbound call center uses one or more processors to select a phone number from a pool of available numbers for calls placed on one or multiple carriers. The system evaluates both carrier-specific metrics, such as the number of instances a phone number has been tagged for enhanced evaluation, the duration of these tags, and their frequency, as well as non-carrier metrics like the area code associated with the call, the number's usage history over specific time periods, and its regulatory feedback profile. Metrics for the carrier facilitating the call are weighted more heavily to optimize call performance. After selecting the most suitable phone number based on these factors, the system embeds it into the header of the call initiation message.
Owner:PERRY JOHNSON MORTGAGE CO INC

A multidimensional data quality intelligent governance method and system supporting a digitalization platform

The application provides a multidimensional data quality intelligent management method and system supporting a digital platform, and belongs to the technical field of digital platforms, and specifically comprises the following steps: dividing access projects into local processing projects and conversion access projects by using an access management strategy; determining a call management method for the conversion access projects based on the call data of the project data of the local processing projects and the similarity of the data formats of the conversion access projects; determining the verification processing reliability of the protocol conversion of the local access projects based on the similarity of the data formats of different conversion access projects and local processing projects and the call management method; and determining the data quality management processing strategy of the local processing projects based on the collaborative processing data of the protocol conversion in different conversion access projects, thereby improving the reliability of the access processing of the project financial and tax data in the unified digital platform.
Owner:ZHEJIANG CONSTR INVESTMENT DIGITAL TECH CO LTD

Rollable screen simultaneous display call use

In aspects of rollable screen simultaneous display call use, a mobile device includes a rollable display screen configurable in one of multiple display states, the rollable display screen including a front-facing portion of the rollable display screen and a rear-facing portion of the rollable display screen. The mobile device implements a call manager that detects a phone call is initiated and displayable call content is associated with the phone call. The call manager determines to display the displayable call content associated with the phone call on the front-facing portion of the rollable display screen. The call manager then initiates to configure the rollable display screen in a display state that facilitates use of the front-facing portion of the rollable display screen to display the displayable call content associated with the phone call.
Owner:MOTOROLA MOBILITY LLC

A method and system for supporting distributed data storage invocation of internet of things devices

The application provides a kind of support distributed data storage call method and system of internet of things equipment, it is related to data storage call technical field, method includes: in internet of things equipment node side executes local data acquisition and block processing;Perform internet of things equipment node self-checking;Based on communication mode vector, the distributed storage-call collaborative graph of the block data construction identifies the candidate node subset corresponding to target data block, based on candidate node subset, mapping edge weight and transient link index establishes access path sequence;The adaptive block data fusion result returned by different access paths is matched with the hybrid polymorphism communication of upper equipment, and the matching result is used for call management. Through the present application, the technical problem of uneven node resource utilization caused by the lack of dynamic adaptation capability of the existing distributed data storage call mechanism can be solved, and the technical effect of improving the utilization efficiency of node resources is achieved.
Owner:江苏鑫埭信息科技有限公司

Asynchronous call management for a distributed multi-agent system

An example provides a multi-agent system. At a managing agent, a first lookup of the registry determines a task agent to perform a task. A task invocation is sent to the task agent. The task invocation is to cause the task agent to initiate the task. A skill is received from the task agent. A second lookup of the registry is to determine whether to maintain a thread when invoking a skill agent to perform the skill. Responsive to determining that a thread is not to be maintained to invoke the skill agent to perform the skill, the task agent is identified in a call to the skill agent. The call is to invoke the skill agent to perform the skill asynchronously to the task initiated by the task agent. Via the managing agent, the task agent is to provide a response to the task to a device.
Owner:MICROSOFT TECHNOLOGY LICENSING LLC

Outbound call monitoring method and device of call system, electronic equipment and storage medium

The disclosure provides an outbound call monitoring method and device of a call system, electronic equipment and a medium. The outbound call monitoring method of the call system comprises: acquiring first target information of a seat end in a case where the seat end is in a working state of making an outbound call, the first target information comprising at least one of the following: first operation information received by the seat end and first call recording information of the seat end; and performing outbound call management on the seat end in a case where it is determined based on the first target information that the seat end is in an abnormal working state. The disclosure can improve the quality of customer service in the automatic outbound call process.
Owner:MASHANG CONSUMER FINANCE CO LTD

Enhanced cross-domain large language model context management and tool calling system

The invention discloses an enhanced cross-domain large language model context management and tool calling system, comprising a cache layer which is responsible for high-speed memory operation of the system, realizes millisecond-level read-write speed through a memory-level vector cache technology, optimizes a retrieval process by using a locality sensitive hash algorithm, and ensures management of dialogue content and calling records of a tool layer; the holder layer supports multi-level working group creation and management, bidirectional incremental data synchronization and accurate content retrieval based on a hybrid retrieval strategy; the tool layer is used for performing tool definition and call management and providing support for dynamic registration updating tool definition, command analysis, a parameter verification mechanism and a result cache and adapter framework; wherein the three layers are subjected to unified management and data flow through a VNNCoordinator coordinator. By implementing the method provided by the invention, the problems of context window limitation, session isolation and the like in the prior art are solved.
Owner:LISHUI RED POINT TIANSHU INTELLIGENT TECHNOLOGY CO LTD

Pharmacy order management system

The invention relates to the technical field of internet pharmacy management, in particular to a pharmacy order management system, which comprises a hospital center information management system, and the hospital center information management system comprises an inventory management system and a number calling management system. The number calling management system comprises a window docking module, a reminding module and a label identification module; the window docking module establishes an execution sequence according to the order task allocated by the current window based on the order task assigned by the hospital center information management system; the label identification module is used for identifying the sorted medicine information of the current window waiting area, comparing the prescription information with the sorted medicine information and sending a reminding instruction to the window docking module; the reminding module is used for obtaining patient information of each order task based on execution sorting and displaying the patient information; time stamps are adjusted for execution sorting; the method is used for obtaining the sorted medicine information in advance, the work of medicine type matching and medicine use item matching in the medicine administration process is reduced, and the medicine taking efficiency is improved.
Owner:GENERAL HOSPITAL OF PLA