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197 results about "Call management" patented technology

Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used. Calls are routed according to the set up of calling features within the given system such as Call queues, IVR menus, Hunt groups and Recorded announcements. Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes.

API (Application Program Interface) calling management and control system and authentication method for different security protection levels in specific field

The invention provides an API (Application Program Interface) calling management and control system and authentication method for different security protection levels in a specific field. According to the system, APIs are isolated and deployed to matched API gateways according to security levels, so that the requirement of a specific field for resource isolation of different security protection levels is met. The core component comprises an API gateway management and control module, a caller registration module, an API subscription module, an authentication module and a display center module. In order to ensure the security and credibility of an API caller, an API calling authentication method for different security protection levels in a specific field is designed, and multi-level authentication control is carried out on the basis of an authorization certificate, an IP address, a security level attribute and an access authority. According to the technical scheme, the authorization range of the API resources is controlled, it is ensured that an API caller can only access the API resources matched with the safety protection level of the API caller, confidential data leakage caused by unauthorized access or unauthorized access is effectively prevented, and the high safety requirement for API protection in the specific field is met.
Owner:AVICIT CO LTD

Systems and methods for location based authentication

Various embodiments described herein relate to a call management system that aims to provide a more efficient, secure, and dynamic technique for authenticating a user based on a location of the user. A server of the call management system receives a phone call from a user device. The server transfers the phone call to an analyst device. When the analyst device accepts the phone call, the server starts an electronic communication session between the user device and the analyst device. The server then determines a current location of the user. The server further determines a question for authentication of the user based on the current location. The server transmits the question to the analyst device. The analyst device transmits the question to the user device via the server. In response to an answer received from the user device, the server authenticates the user.
Owner:UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

Multi-call management system and method

A call management system includes a control module to be operated via any combination of software and hardware; the control module to perform the steps of determine when a call is taking place between one or more users and providing one or more options to the one or more users for the management of the call to allow the users to communicate with multiple callers simultaneously.
Owner:BY GOLLY LLC

System based on railway comprehensive video monitoring security application

The invention relates to a system based on railway comprehensive video monitoring security application, and the system comprises a railway video monitoring system which comprises a video management platform, front-end equipment and a terminal user; the video management platform is internally provided with an identity security authentication management and control module which is used for realizing identity authentication, verification and authorization of the video management platform when a terminal user registers; the security level control management and control module is used for realizing control signaling authentication when the front-end equipment, the terminal user and the video management platform perform signaling interaction; the video safety calling management and control module is used for realizing a video calling management and control function of the video management platform on a terminal user; and the security application system comprises a high-security-level authentication module and a video security key service system, and the high-security-level authentication module and the video security key service system are matched to provide bidirectional identity security authentication, control signaling authentication and video data encryption and decryption functions under the high-security-level application condition. The method can be widely applied to the field of railway video monitoring systems.
Owner:CRSC COMM & INFORMATION GRP CO LTD

Dynamic interactive voice response (IVR) route estimation to reduce telephone network traffic

Implementations disclosed herein optimize performance of phone calls where users interact with interactive voice response (IVR) systems. By utilizing dynamic wait time statistics and intelligent call management techniques, these implementations minimize wait times and reduce telephone network traffic. Call optimization systems can analyze real-time data to provide users with real-time wait time information to inform users decision-making prior to placing a call or at the time of placing a call. Implementations can present dynamic wait time statistics that consider personalized user experiences to provide more accurate information about any particular IVR navigation path that a user can select from. Selection and execution of a suggested IVR path can result in additional wait time data that can be utilized for refining wait time statistics for users.
Owner:GOOGLE LLC

Rollable screen device voice call management

In aspects of rollable screen device voice call management, a mobile device includes a rollable display screen configurable in one of multiple display states corresponding to respective device form factors, such as a compact form factor, an expanded form factor, and a partial form factor. A slidable display mount is operable to extend or retract the rollable display screen into one of the multiple display states corresponding to a device form factor. The mobile device includes an earpiece that emanates audio during a voice call, and the earpiece is integrated with the rollable display screen and / or the slidable display mount. The mobile device implements a configuration manager that initiates the slidable display mount for configuration of the rollable display screen to movably position the earpiece during the voice call, such as relative to a mouthpiece of the mobile device.
Owner:MOTOROLA MOBILITY LLC

Method and system for collaborative voice switching between door locks

The invention discloses a method and system for collaborative voice transfer between door locks, and the method comprises the steps: Bluetooth tag state monitoring and broadcast request: a door lock A detects that a Bluetooth tag (Tag-DID) carried by an owner a leaves a communication range, the exit state information of the tag is cached, and a broadcast result of the transfer request is obtained; matching and reminding a neighbor door lock Bluetooth tag: receiving a broadcast message according to the door lock Z, and sensing that the Tag-DID enters a communication range of the door lock Z, so as to obtain a reminding result of a person carrying the Bluetooth tag; switching authorization and connection establishment: obtaining a switching connection result between the door locks according to the answer button of the Bluetooth tag pressed by the owner a; voice data transfer and call management: according to the established voice channel, voice data are transmitted among the door lock Z, the door lock A and the mobile phone APP of the owner b in real time, and a complete process result of voice transfer is obtained. By utilizing the embodiment of the invention, seamless voice interconnection between the intelligent door locks can be realized, and the efficient communication requirement of a user in an intelligent home environment is met.
Owner:DESSMANN CHINA MACHINERY & ELECTRONICS +1

Night intelligent calling system and method

The invention discloses a nighttime intelligent calling system and method, and relates to the technical field of nighttime calling, a physical sign monitoring module is arranged to monitor a plurality of physical sign parameters of a target hospital nursing object in real time, a second calling recognition unit is arranged to jointly select and generate a calling instruction from the perspective of the plurality of physical sign parameters, and the calling instruction is sent to the nighttime calling module. In this way, the abnormal condition of the body of the nursed object can be captured more comprehensively and accurately, and it is ensured that medical staff can receive the most accurate calling information at the first time; according to the invention, the call management unit is arranged to periodically analyze the call instruction and dynamically adjust the conjugate recognition duration of the corresponding conjugate parameter combination by analyzing the monitoring value of each sign parameter contained in the call instruction, so that the nursing service is more timely and accurate; the extensibility of the system is further enhanced, the quality and efficiency of nursing service are further improved, and the safety of a nursed object is ensured.
Owner:SHANDONG RES INST OF TUMOUR PREVENTION TREATMENT

System and method for call management

A system and method are provided in accordance with the various aspects of the invention that enhance the information regarding a caller and a call location. Such calls are typically sent to a dispatcher that handles urgent or emergency calls. The information provided can be in the form of a message that is includes specifics about the call initiator and the nature of and / or reason for the call; a message that is converted to verbal form from text-to-speech; and / or the message may include location information, especially as it relates to representing a wireless device as a landline location based on nearby communication options, such as Wi-Fi or Bluetooth beacons.
Owner:RAPIDSOS

Intelligent medical outpatient queuing and calling management system based on wireless local area network

The invention discloses an intelligent medical outpatient queuing and calling management system based on a wireless local area network, relates to the technical field of medical internet of things, and realizes intelligent management of sign-in, positioning and calling of patients through the wireless local area network. The system comprises three modules: a sign-in positioning module which is connected with a patient terminal device through a wireless local area network, records a sign-in timestamp and positions a patient in real time; the effective waiting statistics module judges whether the patient is in an effective waiting position according to the signal intensity and calculates the total duration of an effective time period; the intelligent number calling module calculates a dynamic priority score in combination with the sign-in sequence and the effective waiting duration, and executes a number calling decision in combination with the consulting room state; and if the patient is in the off-zone state, the system delays number calling and sends a prompting notification until the patient returns to the waiting zone.
Owner:SHANDONG PROVINCIAL HOSPITAL AFFILIATED TO SHANDONG FIRST MEDICAL UNIVERSITY (SHANDONG PROVINCIAL HOSPITAL)

Management method based on intelligent physical examination queuing calling system

The invention relates to the technical field of medical informatization, and discloses a management method based on an intelligent physical examination queuing and calling system, which is characterized in that a physical examination queuing and calling management process is modeled into a Markov decision process by constructing an intelligent calling model, and a queuing strategy and a calling management scheme are dynamically adjusted. The model defines a multi-dimensional state space including physical examination person information, queuing conditions, physical examination equipment and calling equipment, and an action space including actions of adjusting the sequence of physical examination items, guiding physical examination persons, sending calling notifications and the like. By designing a reward function which comprehensively considers the satisfaction degree, the waiting time, the equipment utilization rate and the emergency response capability of physical examinees, a deep reinforcement learning algorithm is adopted to train a model, and a strategy is continuously optimized by taking maximization of accumulated rewards as a target. The physical examination efficiency and the service quality are improved, the waiting time of physical examinees is shortened, the coping ability of the system to emergencies is enhanced, and the physical examination system has remarkable technical advantages and application value.
Owner:SHENZHEN THREE - GENERATION TECH CO LTD

Customer information calling method and system based on integrated information model

The invention discloses a customer information calling method and system based on an integrated information model, and belongs to the technical field of data processing, and the method comprises the steps: building a data warehouse; establishing a data management layer of the data warehouse, and performing data self-adaptive updating of the data warehouse through a self-checking updating channel of the data management layer; establishing a recording result; performing cache scoring through a cache evaluation network and a record result, and generating a hierarchical cache strategy according to a cache load and a cache scoring result; client information hierarchical caching is carried out through a hierarchical caching strategy, user demand information is received through an integrated information model, linkage demand prediction is carried out according to the user demand information and an information association identifier, and client information calling management is carried out according to a linkage demand prediction result and the hierarchical caching strategy. The technical problems of poor user experience and unreliable data caused by non-uniform customer information management, untimely data updating and low system response speed in the prior art are solved.
Owner:江苏鑫埭信息科技有限公司

Communication service method based on intelligent management

The invention discloses a communication service system based on intelligent management. An operation method of the system comprises the following steps: carrying out structure division control management on a wireless Mesh network; node control analysis of the wireless Mesh network is carried out; the operation control of the wireless Mesh network is further optimized and managed; and carrying out backup calling management on the wireless Mesh network data information. The step of carrying out structure division control management on the wireless Mesh network comprises the step of carrying out MKD (Mesh Key Distribution) domain structure division processing on the wireless Mesh network, so that each MKD domain contains one MKD and a corresponding set number of MAs (Mesh Authorization). The node control analysis of the wireless Mesh network comprises the following steps: after an MP node is started in the wireless Mesh network, performing analysis control according to whether wired connection exists or not, and enabling the MP node to interact with a DHCP server through the established Mesh network connection to obtain an IP address so as to complete the configuration of the network. The system has the characteristics of high safety and intelligent management and control optimization.
Owner:SHENZHEN HANHE TECHNOLOGY CO LTD

Intelligent processing system for blood drawing sequence number and inspection information of clinical laboratory

The invention relates to the technical field of hospital number calling management, in particular to a clinical laboratory blood drawing sequence number and inspection information intelligent processing system. The method comprises the following steps: firstly, acquiring an initial number calling priority from a waiting retention degree angle and a clinical emergency angle of a pregnant woman in an initial analysis module; further, historical reference pregnant women with pre-pregnancy physiological data similar to that of the current pregnant woman are screened out in the priority correction module; further acquiring an inspection emergency coefficient according to the body weight difference of different pregnancy time; further fusing the initial number calling priority and the inspection emergency coefficient to obtain the corrected number calling priority of the current pregnant woman; and finally, calling the number on the basis of the corrected number calling priority in the checking number calling module. According to the method, the waiting retention degree of the pregnant woman and the inspection emergency degree of the pregnant woman are fully considered, the corrected number calling priority is obtained, the inspection number calling priority of each pregnant woman is quantified, the waiting risk of emergency patients is reduced, and the queuing experience of non-emergency patients is guaranteed.
Owner:THE OBSTETRICS & GYNECOLOGY HOSPITAL OF FUDAN UNIV

Support system for crane work training

To provide a support system for crane work training, the system comprising a mechanism causing a trainee to perform pointing and calling behavior.SOLUTION: A support system for crane work training comprises: a HMD device on which a trainee mounts; a virtual space device which outputs to the HMD device, a visual field image in a virtual space including a crane object and a work field; an operation device for training, which outputs an operation signal for the crane object in the virtual space to the virtual space device according to the operation of an operation unit by the trainee; and a detection device detecting behavior of the trainee. The virtual space device has: a virtual space control unit which outputs the visual field image based on a given operation scenario to the HMD device, operates the crane object on the basis of the operation signals, and displays a pointing confirmation object corresponding to pointing and calling actions in the virtual space; and a pointing and calling management unit that detects whether the trainee contacts the pointing confirmation object on the basis of the position of the trainee's hand and determines the presence and absence of the pointing and calling actions of the trainee.SELECTED DRAWING: Figure 1
Owner:SANKYU INC +1

FMCW radar ranging method and device

The invention discloses an FMCW radar range finding method and device, the device comprises a data acquisition unit, a preprocessing unit, a core processing unit and a call management unit, a range finding experiment is carried out through a dual-band radar joint model, so that the range finding error of radar sensors of two bands is evaluated, and the range finding error of the radar sensors of the two bands is evaluated; interference factor information is introduced to be combined with distance measurement errors to carry out interference influence function analysis, so that the influence degree of the interference factor information on the distance measurement errors of the radar sensors of the two frequency bands is evaluated, targeted distance measurement correction is carried out, and the dual-frequency-band technology is used in a combined mode; therefore, the frequency range radar sensor adapting to the current ranging application scene is preferably selected and automatically called, or double-radar fusion ranging is synchronously called, finally, the precision and anti-interference capability of FMCW radar ranging are improved, and the robustness and accuracy of the whole device are improved.
Owner:NANJING HUAZIXIN OPTOELECTRONICS CO LTD

Bluetooth third-party application call management method, electronic devices, and system

This application discloses a Bluetooth third-party application call management method, an electronic device, and a system, and relates to the field of terminals. The method includes the following steps: when an electronic device learns about that a third-party application has a call task to be processed, the electronic device sends call scenario information to a wearable device based on a Bluetooth connection through a first application, so that the wearable device can acquire a current call scenario; and when the wearable device receives a first operation acting on the wearable device, the wearable device sends a first command corresponding to the first operation to the first application in the electronic device through the Bluetooth connection, so that the first application executes a first function corresponding to the first command (such as answering an incoming call, hanging up a call, or rejecting an incoming call).
Owner:HONOR DEVICE CO LTD

Call Management Device and Hotline System

To provide a call management device and a hotline system that provides sufficient care during downtime after cosmetic surgery. [Solution] A call management device 1 that connects a user terminal to a medical professional's terminal includes a communication device 104, a storage unit such as a memory 102 or a storage 103, and a processor 101. The storage unit stores data identifying an access point (AP) 30 at a hotel where a user is staying after undergoing cosmetic surgery, and a hotline phone number associated with the user ID. The processor 101 receives a connection request including the user ID from a user terminal 20 via the communication device 104, determines whether the AP 30 that sent the connection request is included in the APs 30 stored in the storage unit, and if the AP 30 that sent the connection request is included in the APs 30 stored in the storage unit, calls the hotline phone number corresponding to the user ID, connecting the user terminal 20 to the medical professional's mobile phone 40.
Owner:NTT DOCOMO INC

Map-based emergency call management and dispatch

An emergency response system provides a map-based interface for a telecommunicator to view information about an incident and coordinate a response to the incident. The emergency response system gathers supplemental data regarding locations and other information that may be relevant in assisting with the incident. The interface may automatically select relevant supplemental information based on the incident and provide this incident-specific information for display on the interface. The user may then select a response on the interface such as a unit to dispatch that the system automatically implements, providing unified information and control for incidents, supplemental information, and incident response.
Owner:RAPIDDEPLOY INC

Call Management Method, Device, Electronic Device, and Readable Storage Medium

The present application discloses a call management method, apparatus, electronic device, and readable storage medium, belonging to the field of communication technologies. Among them, the method includes: when the user is in a call state with a first contact, receiving a call request from a second contact; obtaining location information and time information, and obtaining a first intimacy between the first contact and the user, and a second intimacy between the second contact and the user; and outputting a prompt message based on the permission information of the second contact, the location information, the time information, the first intimacy, and the second intimacy.
Owner:VIVO MOBILE COMM CO LTD

Call management method and device

The invention relates to a call management method and device. The invention relates to the technical field of communication, and solves the problem that user experience is affected by call failure. The method comprises the following steps: detecting a connection state of UE after receiving a call notification; and when the UE is in a call state and the call notification indicates that the UE falls back to other network architecture, pausing transmission of the call notification, and sending prompt information for the call notification until the current call is ended. The technical scheme provided by the invention is suitable for a call scene in a 4G / 5G network architecture, and high-reliability and high-quality call service is realized.
Owner:BEIJING XIAOMI MOBILE SOFTWARE CO LTD

Emergency satellite call method and satellite communication system

The present disclosure provides an emergency satellite call method and a satellite communication system. The method comprises: a core network receiving an initial direct-transfer message sent by a calling terminal via a satellite base station, the initial direct-transfer message comprising a call management service request message of a non-access stratum; on the basis of the call management service request message, determining whether a current call service satisfies a preset condition for entering an emergency service mode, wherein in the emergency service mode, the core network does not perform authentication processing on the calling terminal and a called terminal during a call bearer establishment process; and if the current call service satisfies the preset condition, in the emergency service mode, establishing a first call bearer with the calling terminal, establishing a second call bearer with the called terminal, and completing a call between the calling terminal and the called terminal by means of the first call bearer and the second call bearer.
Owner:CHINA TELECOM CORP LTD SATELLITE COMMUNICATIONS BRANCH

Call management method and vehicle

The invention provides a call management method and a vehicle, and is applied to the technical field of vehicle communication, and the method comprises the steps: after a state machine receives a to-be-processed call event, the to-be-processed call event is sent to a state object pointed by a link pointer, so that the state object determines the priority of the to-be-processed call event and the priority of the call event in processing, if it is determined that the priority of the to-be-processed call event is higher than the priority of the in-processing call event, the in-processing call event is ended, and a state object switching instruction is sent to a state machine, so that the state machine creates a new state object; and after the state machine creates a new state object, the link pointer is switched to point to the new state object, so that the new state object processes the call event to be processed. According to the invention, the problems of call state chaos and abnormal call can be avoided, and the order and effectiveness of the call are facilitated.
Owner:GREAT WALL MOTOR CO LTD

Object-oriented call management

Methods and systems for object-oriented call management are disclosed. In one aspect, a system implements a plurality of call objects, each of which encapsulates information related to an active call, each of which is configured to display a call user interface, and a messaging system configured to provide messaging between a plurality of accounts, the messaging system configured to distribute references to one or more of the plurality of call objects to at least some of the plurality of accounts and cause the call user interface to be displayed within at least one of the plurality of accounts, and further configured to: receive input selecting at least one of the controls of the call user interface and communicate the selection to the corresponding call object.
Owner:MICROSOFT TECHNOLOGY LICENSING LLC

Cache mgmt A

A cache memory management system 2 is configured to control dynamic data updating of a cache memory 4 from external data sources 8. The system includes a monitoring subsystem 15 that tracks a call load for the external data sources, the call load being the extent of cache update calls sent to external data sources requesting updated data to be stored in the cache memory. A call management subsystem 14 dynamically controls future cache update calls to external data sources, based on the tracked call load to those external data sources. The call management subsystem may be configured to dynamically enable, prioritise, rank or otherwise control if or when future cache update calls to specific external sources are made, based on the tracked call load to those specific external data sources. The call load may include a frequency of cache update calls that have been made to those external data sources or how many cache update calls have been made to those external data sources over a predefined time period. A predefined time interval for tracking call load may be configurable based on system requirements or external source constraints. [Figure 2]
Owner:SKYSCANNER TECHNOLOGY LTD

Pre-call management of call enhancement services for in-network branded calling delivery

One example operation may include receiving a pre-call setup message from a calling entity at a server, responsive to receiving the pre-call setup message, identifying call content delivery instructions associated with the calling entity, identifying enhanced call content to include with a future call, and storing a calling entity number, a corresponding call recipient device number associated with a call recipient device and the enhanced call content in memory for a time to live (TTL) period.
Owner:FIRST ORION CORP

Video call management method and device, electronic equipment, storage medium and computer product

The invention relates to the technical field of communication, and provides a video call management method and device, electronic equipment, a storage medium and a computer product, and the method comprises the steps: carrying out the type detection of a video call based on audio and video data transmitted by a user terminal in a video call process; the audio and video data are sent by the user terminal through a first network slice in a video call process; the first network slice is a network slice used for audio and video data transmission; determining a target network slice from the first network slice, the second network slice and the third network slice based on the category detection result; the second network slice is a network slice used for audio data transmission; the third network slice is a network slice used for video data transmission; sending a slice switching instruction to the user terminal based on the target network slice; and the user terminal performs audio data, video data or audio and video data transmission in the video call process based on the slice switching instruction. According to the invention, the delay during the video call can be reduced.
Owner:CHINA MOBILE M2M +1

Incoming call management method for communication with a motor vehicle user

An incoming call management method for communication with a user of a motor vehicle is implemented by a processor and comprises the steps of: defining (203) a list of call originators to be blocked, this list being associated with at least one vehicle environment criterion; receiving (205) an incoming call; determining (207) the vehicle environment and, if the vehicle environment meets the environment criterion, activating (209) the call originator list; and, if the originator of the incoming call is included in the call originator list, blocking (217) the incoming call. An incoming call management device for communication with a user and a motor vehicle, including the device, is also described. Figure to be published with the abbreviation: Fig 2
Owner:STELLANTIS AUTO SAS +1

Call management system for extracardiac monitoring

The invention provides a call management system for extracardiac monitoring, which comprises a central server, a nurse end server, a doctor end server and a plurality of edge servers, and is characterized in that the central server is respectively in communication connection with the nurse end server, the doctor end server and the edge servers; the nurse end server is in wireless communication connection with the plurality of nurse terminals, the doctor end server is in wireless communication connection with the plurality of doctor terminals, and the edge server is connected with the plurality of calling terminals and the plurality of electrocardiograph monitors. According to the invention, through comparative analysis of the electrocardio data, the calling signals are graded, medical workers are allocated in a targeted manner, and the timeliness and effectiveness of treatment are improved.
Owner:THE SECOND AFFILIATED HOSPITAL ARMY MEDICAL UNIV

Portable elderly emergency call management system and method

The invention relates to the technical field of medical supplies, in particular to a portable elderly emergency call management system and method. The system comprises a first terminal configured to be used for collecting a first data packet of the elderly, and the first data packet comprises posture data and voice data; a second terminal configured to output voice data; the first terminal and / or the second terminal are / is in communication connection with a fourth terminal for processing the first data packet; the fourth terminal is in communication connection with a third terminal which is associated with medical care and is used for transmitting voice data; the first terminal and / or the third terminal are / is also provided with a second unit for navigation; and the second unit acquires the final positioning information of the elder through the navigation positioning system, determines whether the elder is currently located indoors or outdoors based on the positioning offset distance and the preset offset threshold value, and decides that the second unit uses the indoor positioning system or the navigation positioning system, so that the emergency call of the first terminal is operated to quickly call the medical personnel, and the operation is convenient. Therefore, the rescue efficiency of the elderly patients is improved.
Owner:MIANYANG THIRD PEOPLES HOSPITAL