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76 results about "Call management" patented technology

Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used. Calls are routed according to the set up of calling features within the given system such as Call queues, IVR menus, Hunt groups and Recorded announcements. Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes.

Intelligent medical outpatient queuing and calling management system based on wireless local area network

The invention discloses an intelligent medical outpatient queuing and calling management system based on a wireless local area network, relates to the technical field of medical internet of things, and realizes intelligent management of sign-in, positioning and calling of patients through the wireless local area network. The system comprises three modules: a sign-in positioning module which is connected with a patient terminal device through a wireless local area network, records a sign-in timestamp and positions a patient in real time; the effective waiting statistics module judges whether the patient is in an effective waiting position according to the signal intensity and calculates the total duration of an effective time period; the intelligent number calling module calculates a dynamic priority score in combination with the sign-in sequence and the effective waiting duration, and executes a number calling decision in combination with the consulting room state; and if the patient is in the off-zone state, the system delays number calling and sends a prompting notification until the patient returns to the waiting zone.
Owner:SHANDONG PROVINCIAL HOSPITAL AFFILIATED TO SHANDONG FIRST MEDICAL UNIVERSITY (SHANDONG PROVINCIAL HOSPITAL)

Bluetooth third-party application call management method, electronic devices, and system

This application discloses a Bluetooth third-party application call management method, an electronic device, and a system, and relates to the field of terminals. The method includes the following steps: when an electronic device learns about that a third-party application has a call task to be processed, the electronic device sends call scenario information to a wearable device based on a Bluetooth connection through a first application, so that the wearable device can acquire a current call scenario; and when the wearable device receives a first operation acting on the wearable device, the wearable device sends a first command corresponding to the first operation to the first application in the electronic device through the Bluetooth connection, so that the first application executes a first function corresponding to the first command (such as answering an incoming call, hanging up a call, or rejecting an incoming call).
Owner:HONOR DEVICE CO LTD

Map-based emergency call management and dispatch

An emergency response system provides a map-based interface for a telecommunicator to view information about an incident and coordinate a response to the incident. The emergency response system gathers supplemental data regarding locations and other information that may be relevant in assisting with the incident. The interface may automatically select relevant supplemental information based on the incident and provide this incident-specific information for display on the interface. The user may then select a response on the interface such as a unit to dispatch that the system automatically implements, providing unified information and control for incidents, supplemental information, and incident response.
Owner:RAPIDDEPLOY INC

Call management method and device

The invention relates to a call management method and device. The invention relates to the technical field of communication, and solves the problem that user experience is affected by call failure. The method comprises the following steps: detecting a connection state of UE after receiving a call notification; and when the UE is in a call state and the call notification indicates that the UE falls back to other network architecture, pausing transmission of the call notification, and sending prompt information for the call notification until the current call is ended. The technical scheme provided by the invention is suitable for a call scene in a 4G / 5G network architecture, and high-reliability and high-quality call service is realized.
Owner:BEIJING XIAOMI MOBILE SOFTWARE CO LTD

Emergency satellite call method and satellite communication system

The present disclosure provides an emergency satellite call method and a satellite communication system. The method comprises: a core network receiving an initial direct-transfer message sent by a calling terminal via a satellite base station, the initial direct-transfer message comprising a call management service request message of a non-access stratum; on the basis of the call management service request message, determining whether a current call service satisfies a preset condition for entering an emergency service mode, wherein in the emergency service mode, the core network does not perform authentication processing on the calling terminal and a called terminal during a call bearer establishment process; and if the current call service satisfies the preset condition, in the emergency service mode, establishing a first call bearer with the calling terminal, establishing a second call bearer with the called terminal, and completing a call between the calling terminal and the called terminal by means of the first call bearer and the second call bearer.
Owner:CHINA TELECOM CORP LTD SATELLITE COMMUNICATIONS BRANCH

Call management method and vehicle

The invention provides a call management method and a vehicle, and is applied to the technical field of vehicle communication, and the method comprises the steps: after a state machine receives a to-be-processed call event, the to-be-processed call event is sent to a state object pointed by a link pointer, so that the state object determines the priority of the to-be-processed call event and the priority of the call event in processing, if it is determined that the priority of the to-be-processed call event is higher than the priority of the in-processing call event, the in-processing call event is ended, and a state object switching instruction is sent to a state machine, so that the state machine creates a new state object; and after the state machine creates a new state object, the link pointer is switched to point to the new state object, so that the new state object processes the call event to be processed. According to the invention, the problems of call state chaos and abnormal call can be avoided, and the order and effectiveness of the call are facilitated.
Owner:GREAT WALL MOTOR CO LTD

Incoming call management method for communication with a motor vehicle user

An incoming call management method for communication with a user of a motor vehicle is implemented by a processor and comprises the steps of: defining (203) a list of call originators to be blocked, this list being associated with at least one vehicle environment criterion; receiving (205) an incoming call; determining (207) the vehicle environment and, if the vehicle environment meets the environment criterion, activating (209) the call originator list; and, if the originator of the incoming call is included in the call originator list, blocking (217) the incoming call. An incoming call management device for communication with a user and a motor vehicle, including the device, is also described. Figure to be published with the abbreviation: Fig 2
Owner:STELLANTIS AUTO SAS +1

Portable elderly emergency call management system and method

The invention relates to the technical field of medical supplies, in particular to a portable elderly emergency call management system and method. The system comprises a first terminal configured to be used for collecting a first data packet of the elderly, and the first data packet comprises posture data and voice data; a second terminal configured to output voice data; the first terminal and / or the second terminal are / is in communication connection with a fourth terminal for processing the first data packet; the fourth terminal is in communication connection with a third terminal which is associated with medical care and is used for transmitting voice data; the first terminal and / or the third terminal are / is also provided with a second unit for navigation; and the second unit acquires the final positioning information of the elder through the navigation positioning system, determines whether the elder is currently located indoors or outdoors based on the positioning offset distance and the preset offset threshold value, and decides that the second unit uses the indoor positioning system or the navigation positioning system, so that the emergency call of the first terminal is operated to quickly call the medical personnel, and the operation is convenient. Therefore, the rescue efficiency of the elderly patients is improved.
Owner:MIANYANG THIRD PEOPLES HOSPITAL

Grid code driven power grid data resource multi-dimensional management method and system

The invention discloses a grid code-driven power grid data resource multi-dimensional management method and system, and relates to the technical field related to power grid data management, and the method comprises the steps: carrying out the partition planning of grid division granularity for a preset power grid region, and generating a grid code coding result; obtaining multi-dimensional power grid data type generation features in a preset power grid region; performing hierarchical relationship analysis on a time dimension, a space dimension and an equipment dimension, and establishing a multi-dimensional data hierarchical relationship; constructing a large multi-dimensional hierarchical index model in combination with a grid code coding result and a multi-dimensional data hierarchical relationship; and executing storage and calling management of the power grid data resources of the preset power grid region by using the multi-dimensional hierarchical index large model. The technical problems that in the prior art, power grid data multi-dimensional characteristics are difficult to manage efficiently, time, space and equipment dimension data are processed dispersedly, and query management efficiency and accuracy are low are solved, and the technical effect of improving the accuracy and efficiency of power grid data resource integration management is achieved.
Owner:JIANGSU HAOHAN INFORMATION TECH

Method and system for emergency call management

A system and method for generating and transmitting emergency messages and for maintaining real-time emergency communications sessions between users and emergency dispatch centers. A system receives data transmitted from a user device and constructs an emergency message related to a specific type of emergency scenario as well as the location, meta-data and background information of the user. The generated emergency message is transmitted via a communications network and delivered to an appropriate emergency dispatch center. The method enables the user to deliver a detailed request for help regardless of his or her location or, in another instance, delivers the basic emergency response related information for the user. The generated emergency message is universally compatible with emergency communications center infrastructure so long as the communications centers possess basic voice call equipment.
Owner:RAPIDSOS

Bluetooth-based call management method, device and equipment and readable storage medium

The invention provides a Bluetooth-based call management method and device, equipment and a readable storage medium. According to one embodiment of the invention, the method comprises the following steps: receiving an establishment request for establishing SCO Bluetooth connection initiated by an application program carried by a terminal; wherein the SCO Bluetooth connection is used for transmitting call audio; in response to the establishment request, indicating a Bluetooth module carried by the terminal to initiate the SCO Bluetooth connection to a Bluetooth device, and synchronously performing mute processing on call audio transmitted by the application program; and under the condition that the mute relieving condition is met, the mute is relieved. According to the invention, the call experience of the user can be improved.
Owner:BEIJING XIAOMI MOBILE SOFTWARE CO LTD

Call management graphical user interface for electronic devices

1. Name of the product in this design: Graphical User Interface for Call Management of Electronic Devices. 2. Purpose of this design: An electronic device. 3. The key design features of this product are: the graphical user interface content on the screen, and the electronic device is an existing design. 4. The image or photograph that best illustrates the design points: Change state diagram 2. 5. The product hardware is a standard design, omitting the rear view, left view, right view, top view, and bottom view. 6. Purpose of the graphical user interface: This product design is used for interactive operations in call management, including operations such as querying recent calls, contacts, video calls, and dialing calls. 7. Human-computer interaction method of graphical user interface: Click "My Groups" on the main view interface to enter the change state diagram 1, select any member on the change state diagram 1 interface to enter the change state diagram 2, and click the video button on the change state diagram 2 interface to enter the change state diagram 3 and change state diagram 4 in sequence. 8. Other situations requiring explanation: The area covered by a single white block in each interface represents the content screen.
Owner:CHINA SATENT NETWORK APPLICATION RESEARCH INSTITUTE CO LTD

Multi-dimensional data quality intelligent treatment method and system supporting digital intelligence platform

The invention provides a multi-dimensional data quality intelligent treatment method and system supporting a digital intelligence platform, and belongs to the technical field of digital intelligence platforms, and the method specifically comprises the steps: dividing an access project into a local processing project and a conversion access project through employing an access management strategy, and carrying out the call data of the project data of the local processing project, based on the similarity degree of the data format and the conversion access project, determining a call management method of the conversion access project, and when determining that the verification processing reliability degree of the protocol conversion of the local access project does not meet the requirement according to the similarity degree of the data format of the different conversion access projects and the local entry project and the call management method, determining that the protocol conversion processing reliability degree of the local access project does not meet the requirement. According to the co-processing data of the protocol conversion in different conversion access projects, the governance processing strategy of the data quality of the local processing project is determined, and the reliability degree of access processing of the finance and tax data of the project in the unified digital intelligence platform is improved.
Owner:ZHEJIANG CONSTR INVESTMENT DIGITAL TECH CO LTD

Computer-programmed telephone-enabled devices for processing and managing numerous simultaneous voice conversations conducted by an individual over a computer network and computer methods of implementing thereof

ActiveUS12563109B2Interconnection with subscriber controlled accessSpecial service for subscribersVoice communicationHuman–computer interaction
In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.
Owner:VOXSMART LTD

Password calling method and device based on interceptor, equipment, medium and program product

The embodiment of the invention provides a password calling method and device based on an interceptor, equipment, a medium and a program product, and relates to the technical field of password calling management. The method comprises the following steps: determining an access source of a password function calling request in response to the password function calling request at an REE side; and allowing the password function calling request to execute access processing on the TEE side and returning a result under the condition that the access source is determined to meet the permission condition based on a preset permission rule table. According to the embodiment of the invention, the interceptor is added in the TEE to perform authority verification and request interception on the access source of the password function calling request, so that the password function calling security can be improved, and the maintenance convenience can be improved.
Owner:BEIJING BIG DATA CENT

Information processing device and information processing method

To provide communication means capable of alleviating stress in a receiver and alleviating hesitation of use in a caller.SOLUTION: An information processing device 10 includes: a user state management unit 11 that receives, from each terminal, state information indicating whether or not reception of at least a spoken voice at the terminals of a plurality of users is possible, the user state management unit 11 managing the received state information, in which the spoken voice is voice data by unidirectional communication from a transmission side to a reception side including an utterance voice of a user on a transmission side; a reception unit 12 that receives the spoken voice addressed to a second terminal from a first terminal of the terminals of the plurality of users; a spoken voice management unit 13 that transmits spoken voice information related to a spoken voice corresponding to state information of the second terminal to the second terminal; and a response processing unit 14 that performs response processing to the first terminal based on response information according to a response method selected from a plurality of response methods in the second terminal.SELECTED DRAWING: Figure 1
Owner:NTT DOCOMO INC

A service capability trace-back method based on compile-time bytecode analysis

The application discloses a service capability tracking method based on compiling period bytecode analysis, belongs to the technical field of API calling management, and is used for solving the problem of insufficient perception of API calling conditions of a client by a server. The method comprises the following steps: a bytecode acquisition module acquires bytecode files in compiling products in a compiling process of a user-side application program and delivers the bytecode files to a bytecode analysis module; the bytecode analysis module performs iterative analysis on the bytecode files, identifies classes, methods and method calling instructions, analyzes calling behaviors of the client on API capabilities of the server from the bytecode level, extracts API service capability calling information, and delivers the API service capability calling information to a service capability recording module; and the service capability recording module arranges the API service capability calling information, and generates tracking data files used for representing corresponding relationships between the client and API service capabilities. Effects: the server can acquire calling information of various API capabilities of the client, and thus effective perception and management of API using conditions can be realized.
Owner:CHONGQING LIFAN VEHICLE RESEARCH INSTITUTE CO LTD SHANGHAI BRANCH

Dynamic interactive voice response (IVR) route estimation to reduce telephony network traffic

Implementations disclosed herein optimize the performance of a telephone call for a user to interact with an interactive voice response (IVR) system. By utilizing dynamic latency statistics and intelligent call management techniques, these implementations minimize latency and reduce telephony network traffic. The call optimization system may analyze the real-time data to provide real-time latency information to the user in order to inform the user to make a decision before or while making the call. Implementations may present dynamic latency statistics that account for personalized user experience to provide more accurate information about any particular IVR navigation path from which a user may select. Selecting and executing the suggested IVR path may result in additional latency data that may be used to refine the latency statistics of the user.
Owner:GOOGLE LLC

Communication methods, mobile devices, server and inspection system

This application provides a communication method, a self-moving device, a server, and an inspection system. The communication method for the self-moving device includes: the self-moving device receiving a call instruction for calling a management terminal, wherein the self-moving device is a device restricted from actively connecting to the management terminal; generating a call request according to the call instruction and sending the call request to the server, so as to send the call request to the management terminal through the server; receiving a call connection initiated by the management terminal in response to the call request, and conducting a call with the management terminal based on the call connection. This application embodiment achieves a function similar to active calling for self-moving devices with restricted active calling capabilities.
Owner:ALIBABA DAMO (HANGZHOU) TECH CO LTD

Bluetooth third-party application call management method, electronic devices, and system

This application discloses a Bluetooth third-party application call management method, an electronic device, and a system, and relates to the field of terminals. The method includes the following steps: when an electronic device learns about that a third-party application has a call task to be processed, the electronic device sends call scenario information to a wearable device based on a Bluetooth connection through a first application, so that the wearable device can acquire a current call scenario; and when the wearable device receives a first operation acting on the wearable device, the wearable device sends a first command corresponding to the first operation to the first application in the electronic device through the Bluetooth connection, so that the first application executes a first function corresponding to the first command (such as answering an incoming call, hanging up a call, or rejecting an incoming call).
Owner:HONOR DEVICE CO LTD

Group management control device

To move a user to a floor of a landing door even when an abnormality occurs in the landing door while suppressing a decrease in operation efficiency. [Solution] According to an embodiment, a group management control device is provided that controls multiple elevators. The group management control device includes a call management means, a storage means, and an allocation control means. The call management means manages call information transmitted from a destination floor registration device, including information on destination floors and departure floors. The storage means stores information on the abnormal elevator corresponding to the hall door where an abnormality has occurred, and information on the abnormal floor where the hall door is located. The allocation control means assigns an elevator other than the abnormal elevator corresponding to the hall door on the abnormal floor to first call information in which the destination floor is an abnormal floor, and assigns one of the multiple elevators to second call information in which the destination floor and departure floor are not abnormal floors.
Owner:TOSHIBA ELEVATOR KK

System and method for personalized call management and talk automation

A computerized system is configured to automatically manage an incoming phone call from a caller to a cellular phone or an internet phone. The computerized system includes a first user device (e.g., a cell phone, internet phone, etc.) assigned to a first user. The system further includes an automated assistant module in communication with the first user device, a synthesized speech generator in communication with the automated assistant module, and a phone number directory in communication with the automated assistant module. The automated assistant module is configured to, when the incoming call is received by the first user device, determine (a) an importance of the incoming call based on (i) a location or number from which the incoming call originated, (ii) words used by the caller, (iii) a schedule of the first user, and (b) based on the importance of the incoming call, an appropriate response.
Owner:MITEL CORP

Dynamic interactive voice response (IVR) route estimation to reduce telephone network traffic

Implementations disclosed herein optimize performance of phone calls where users interact with interactive voice response (IVR) systems. By utilizing dynamic wait time statistics and intelligent call management techniques, these implementations minimize wait times and reduce telephone network traffic. Call optimization systems can analyze real-time data to provide users with real-time wait time information to inform users decision-making prior to placing a call or at the time of placing a call. Implementations can present dynamic wait time statistics that consider personalized user experiences to provide more accurate information about any particular IVR navigation path that a user can select from. Selection and execution of a suggested IVR path can result in additional wait time data that can be utilized for refining wait time statistics for users.
Owner:GOOGLE LLC

Intelligent call implementation method and device based on terminal equipment, and storage medium

The invention is suitable for the technical field of conversation, and provides an intelligent conversation realization method based on terminal equipment, which comprises the following steps: monitoring downlink audio data of mobile communication equipment in real time based on the terminal equipment; filtering the downlink audio data, and converting the filtered downlink audio data into downlink text data; performing semantic matching on the downlink text data and historical text data in a local database of the terminal equipment; if the semantic matching degree is greater than a preset matching degree, acquiring uplink audio data corresponding to the downlink text data from a local database of the terminal equipment; if the semantic matching degree is smaller than a preset matching degree, sending the downlink text data to an AI large model of the server, and receiving uplink audio data returned by the AI large model; and feeding the uplink audio data into the mobile communication equipment and locally playing the uplink audio data on the terminal equipment. According to the technical scheme provided by the invention, intelligent takeover and AI interaction can be carried out on the call without installing an application program on the mobile communication equipment.
Owner:SHENZHEN WORKEC TECH

Call management system and method based on access control code scanning and elevator linkage

According to the call management system and method based on access control code scanning and elevator linkage, a user can directly call an elevator while passing through an access control, information can be transmitted between the two systems in real time, the passing efficiency is greatly improved, and the time for the user to wait for the elevator is shortened. And the user can call the elevator in advance, and the elevator possibly arrives at the elevator hall, so that the time is further saved. Due to the fact that data communication exists between the two systems, the elevator can make operation preparation in advance and quickly and accurately arrive at the floor where the user is located, and the waiting time of the user is shortened. And after a user enters the elevator, a confirmation instruction is sent to the access control management system through the user side APP, the access control management system forwards the confirmation instruction to the elevator control system, and the elevator control system closes the elevator after receiving the confirmation instruction and runs to a floor designated by the user. According to the confirmation mechanism, the empty running condition of the elevator is avoided, the use efficiency of the elevator is improved, resource utilization is optimized, and meanwhile the use experience of other users is improved.
Owner:MIDA CLOUD COMPUTING (HANGZHOU) CO LTD

Call management equipment and hotline system

We provide a call management device and hotline system that ensures adequate care during the recovery period after cosmetic surgery. [Solution] A call management device 1 for connecting a user terminal to a medical professional's terminal comprises a communication device 104, a storage unit such as a memory 102 or storage 103, and a processor 101. The storage unit stores data identifying the access point (AP) 30 of the hotel where the user is staying after cosmetic surgery, and a hotline telephone number associated with the user ID. The processor 101 receives a connection request including the user ID from the user terminal 20 via the communication device 104, determines whether the AP 30 of the source of the connection request is included in the AP 30 stored in the storage unit, and if the source AP 30 is included in the AP 30 stored in the storage unit, it calls the hotline telephone number corresponding to the user ID and connects the user terminal 20 to the attending physician's mobile phone 40.
Owner:NTT DOCOMO INC

Bluetooth third-party application call management method, electronic equipment and system

The invention discloses a Bluetooth third-party application call management method, electronic equipment and a Bluetooth third-party application call management system, and relates to the field of terminals.The method comprises the steps that when the electronic equipment obtains that a third-party application has a call task to be processed, the electronic equipment can send call scene information to wearable equipment through a first application based on Bluetooth connection, therefore, the wearable device can obtain the current call scene. When the wearable device receives the first operation acting on the wearable device, the wearable device can send the first instruction corresponding to the first operation to the first application in the electronic device through Bluetooth connection, so that the first application can execute a first function (such as answering an incoming call, hanging up, refusing the incoming call and the like) corresponding to the first instruction.
Owner:HONOR DEVICE CO LTD

User equipment auto-dialed emergency call management

Techniques, devices, and systems for user equipment (UE) auto-dialed emergency call management are discussed herein. For example, UEs, which may be communicatively connected to wireless networks, may transmit communications associated with emergencies that include session initiation protocol (SIP) messages with subservice fields. The subservice fields can be utilized to indicate to PSAPs, to which the wireless networks route the SIP messages with the subservice fields, that the SIP messages are associated with UE auto-dialed calls.
Owner:T MOBILE US INC

Uninterrupted Media Play and Call Management Calendar User Interface

A method and an electronic device employing an uninterrupted media play and call management system (UMPCMS) are provided for managing an incoming call without interrupting playing of media on the electronic device. The UMPCMS receives an indication of the incoming call, generates a notification object with one or more call management options for the incoming call in a configurable format based on preconfigured criteria, and overlays the generated notification object with the call management options on a graphical user interface (GUI) provided by the UMPCMS, while supporting continued playing of the media on the electronic device via the GUI without interruption by the incoming call. The UMPCMS receives a selection of a call management option from the electronic device and performs one or more executable actions on the incoming call and / or the playing of the media on the electronic device based on the received selection of the call management option.
Owner:ABREU OSVALDO +1

Call management device, elevator system, call management method, and storage medium

A call management device, an elevator system, a call management method, and a storage medium. It is possible to mitigate the influence on users caused by a mobile body using an elevator. In a call management device (10) of an elevator system, a first communication section (13) receives a call request including information of a departure floor and a target floor from a mobile body (9). A second communication section (14) collects information of calls to be responded by each car from an elevator (2). A proximity opportunity calculation section (16) calculates, for each car, a proximity opportunity index value indicating a degree of a proximity opportunity of a user to the mobile body (9) in a movement section between the departure floor and the target floor of the mobile body (9) based on the information of the calls collected by the second communication section (14). An allocation decision section (17) decides to which car the call of the mobile body (9) is allocated based on the proximity opportunity index value calculated by the proximity opportunity calculation section (16) for each car.
Owner:MITSUBISHI ELECTRIC BUILDING SOLUTIONS CORP +1