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341 results about "Online community" patented technology

An online community, also called an internet community or web community, is a virtual community whose members interact with each other primarily via the Internet. For many, online communities may feel like home, consisting of a "family of invisible friends". Those who wish to be a part of an online community usually have to become a member via a specific site and thereby gain access to specific content or links. An online community can act as an information system where members can post, comment on discussions, give advice or collaborate. Commonly, people communicate through social networking sites, chat rooms, forums, e-mail lists and discussion boards. People may also join online communities through video games, blogs and virtual worlds. The rise in popularity of Web 2.0 websites has allowed for easier real-time communication and connection to others, and facilitated the introduction of new ways for information to be exchanged.

System and method for interactively and progressively determining customer satisfaction within a networked community

InactiveUS20060106670A1Effective online serviceCreates valueTicket-issuing apparatusMarketingIndividual itemCustomer delight
A method and system for interactively and progressively processing and determining customer satisfaction from data gathered within an online community comprises of a group of participants connected via a computer network such as the Internet. A customer satisfaction and experience processing system comprises a participant or user interface (“front interface”), a database, a search engine, a customer satisfaction processing algorithm, an intelligent optimizer, and an optional report generator. The front interface is accessible via the network, thereby allowing any participant to interactively share experiences with respct to listed items (i.e., products or services). The database stores identification information and data pertaining to the participants' satisfaction and experiences with particular items. The algorithm processes the input data and produces ranking scores for individual items. The intelligent optimizer analyzes a participant's individual profile to predict and/or recommend one or more of the items from those offered by many different providers, which are the items most likely to provide the participant with the highest level of satisfaction and the best customer experience. The report generator conducts marketing analysis and produces electronic reports for customers and item providers. The search engine permits retrieval of data from the database upon participants' input queries.
Owner:CAI SIMIN +1
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