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6879 results about "Real time display" patented technology

Integrated customer web station for web based call management

A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and / or debugged via the Web-enabled workstation, using a debugger / tester which runs the routing rules under a simulated environment. In addition, customers may provision hierarchies for their business; create, modify or delete agent pools; manipulate capacity tables; and define quota schemes, value lists and schedule tables, all at the customer site via the Web-enabled workstation. The present invention also enables the customers to view near real-time displays of call center ACD statistics and peg counts based on routing rules, as well as, run provisioning and statistical reports on provisioning and statistical data and also to extract the data for further analysis. Additionally, the present invention supports foreign language and branding features on a graphical user interface. An infrastructure is provided which enables secure initiation, acquisition, and presentation of the call manager functionalities to customers from any computer workstation having a web browser and located anywhere in the world.
Owner:VERIZON PATENT & LICENSING INC

Method and system for handwritten electronic messaging

The present invention provides a system and method for providing handwritten messages with electronic communication devices. For example the electronic communication device may be a mobile communication device and may include a touch screen, screen buffer memory, processor, and transceiver. In preferred embodiments, the mobile communication device may be a personal digital assistant (PDA), a two-way pager, or a mobile telephone. The mobile communication device user may create a handwritten message on the touch screen using, for example, a stylus. In one exemplary embodiment, the handwritten message displayed on the touch screen may be stored to the buffer memory as an image, directed by the processor to the transceiver, and transmitted via a wireless connection to, for example, a wireless base station and the Internet. The Internet may route the handwritten message image to a desired Internet address. The handwritten message may be displayed in real time on the recipient's display, e.g., an instant message (IM) session, or stored in their email mailbox for later retrieval and display. The recipient may type in a text message in response to the hand written message, and this message will be transmitted to mobile communication device and displayed on the mobile communication device. In another embodiment, the receiving party may also have handwritten messaging capabilities (included with, for example, a PC, PDA or a mobile phone) and may respond with a handwritten message.
Owner:AMERICAN TELEPHONE & TELEGRAPH CO

System and method for producing and displaying spectrally-multiplexed images of three-dimensional imagery for use in flicker-free stereoscopic viewing thereof

A Method and apparatus is provided for producing and displaying pairs of spectrally-multiplexed gray-scale or color images of 3-D scenery for use in stereoscopic viewing thereof. In one illustrative embodiment of the present invention, pairs of spectrally-multiplexed color images of 3-D scenery are produced using a camera system records left and right color perspective images thereof and optically processes the spectral components thereof. In another illustrative embodiment of the present invention, pairs of spectrally-multiplexed color images of 3-D imagery are produced within a computer-based system which generates left and right perspective images thereof using computer graphic processes, and processes the pixel data thereof using pixel-data processing methods of the present invention. Thereafter, produced pairs of spectrally-multiplexed images can be recorded on diverse recording mediums, and accessed by the display system of the present invention for real-time display on diverse display surfaces including, for example, flat-panel liquid-crystal display (LCD) surfaces, CRT display surfaces, projection display screen surfaces, and electro-luminescent panel display surfaces. In the various illustrative embodiments of the display system, stereoscopic viewing of 3-D imagery is facilitated by wearing electrically passive or electrically-active light polarizing spectacles during the image display process of the present invention.
Owner:REVEO

Method for real-time visualization of BGP analysis and trouble-shooting

The present invention comprises a multi-tier system. Major goals of the system are to 1) clearly visualize BGP dynamics and alert/report important deviation of BGP dynamics to avoid overwhelming the operators with too much information and 2) analyze the root cause of the problems by using a multi-tier approach, with a light-computational analysis and high-level classification for a real-time problem identification followed by a more rigorous off-line analysis for a further and more detailed trouble shooting. An example embodiment is provided that comprises four modules. The first module comprises a distributed family of collectors in charge of collecting real-time network information. The second module filters out non-relevant prefixes and extracts and profiles key features of the network information. The third module monitors BGP activity from both an Internet-AS and single-AS perspectives by displaying the data in real time and highlighting major shifts or divergence from historical baselines with comprehensive layouts. The forth module is run off-line to focus on a few relevant events that are selected through the first three modules. This is usually a time-consuming phase of the process due to the different temporal and/or spatial correlation that must be run across several sets of data. During this phase, the system can spend more time to better identify the real cause of the problem.
Owner:THE BOEING CO
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