50 results about "Problem identification" patented technology

The present invention comprises a multi-tier system. Major goals of the system are to 1) clearly visualize BGP dynamics and alert/report important deviation of BGP dynamics to avoid overwhelming the operators with too much information and 2) analyze the root cause of the problems by using a multi-tier approach, with a light-computational analysis and high-level classification for a real-time problem identification followed by a more rigorous off-line analysis for a further and more detailed trouble shooting. An example embodiment is provided that comprises four modules. The first module comprises a distributed family of collectors in charge of collecting real-time network information. The second module filters out non-relevant prefixes and extracts and profiles key features of the network information. The third module monitors BGP activity from both an Internet-AS and single-AS perspectives by displaying the data in real time and highlighting major shifts or divergence from historical baselines with comprehensive layouts. The forth module is run off-line to focus on a few relevant events that are selected through the first three modules. This is usually a time-consuming phase of the process due to the different temporal and/or spatial correlation that must be run across several sets of data. During this phase, the system can spend more time to better identify the real cause of the problem.

An information technology (IT) infrastructure may be monitored, and the data thus collected may be used to infer problems and predict future conditions. In one embodiment, the present invention may include receiving a plurality of component metrics, each component metric related to a corresponding component of an (IT) infrastructure of an enterprise, each component being associated with one or more gross-level rules, and generating an indicator set by comparing each received component metric to relevant historical values of the component metric. In one embodiment, the present invention may also include determining that a gross-level rule is out of compliance, comparing the indicator set to one or more historical indicator sets to determine whether the indicator set resembles any of the one or more historical indicator sets, and performing an appropriate action based on the result of the comparison.

A system for processing data identifying issues including problems comprises an input processor, an issue processor, and a task scheduling processor. The input processor receives issue identification data identifying a type of issue to be processed. The issue processor parses the issue identification data, and associates a product category with the type of issue based on parsed issue identification data. The task scheduling processor assigns a worker to attend to the issue in response to the product category, and initiates generation of a record of the assignment.

A system and method for sending long distance telephone calls over the Internet utilizes cost and quality of service data to optimize system performance and to minimize the cost of completing the calls. In addition, the system could utilize a problem identification and analysis system to automatically identify potential problems with system assets. The problem identification and analysis system would compare long term averages of call data and call metrics to short term averages for the same data and metrics. Significant discrepancies between the short term averages and the long term averages would be used to pinpoint potential problems with system assets.

Agent-less data storage management systems, methods and computer program products are provided and include a central data repository, a raw data processor (RDP), a management appliance, and problem identification logic. The RDP collects raw, unformatted metadata directly from remote data storage systems, transforms the collected metadata to a standardized format, and stores the transformed metadata in the central data repository. The RDP collects metadata from remote data storage systems without the use of agents executing at each remote data storage system. The management appliance implements corrective action and configuration changes at each data storage system, and makes configuration changes at each data storage system without the use of agents executing at each remote data storage system. Problem identification logic reviews metadata collected by the RDP, identifies problems at remote data storage systems that require resolution, and initiates corrective action.

A system and method for analyzing predicate usage and proposing solutions to improve query performance. The system comprises a system for collecting performance statistics for database queries; an aggregation system that organizes the performance statistics based on predicate combinations used in the database queries;. and an evaluation system that compares the performances of queries having similar predicate combinations. Further features include a problem identification system that identifies a predicate, which when added to a query, results in a low performing query, and a solution proposal system that automatically proposes a solution to address the low performing query.

Method for handover problem identification in a mobile telecommunications system, the system including at least a first radio basestation, a second radio basestation and a mobile terminal able to communicate with said basestations, said mobile terminal is adapted to do a handover from the first basestation to the second basestation, the method including the steps of:

• • take at least one measure of a link quality between the terminal and any of the stations,
  • evaluate any measure of a link quality in regard of handover problem identification,

The invention is distinguished by:

in the step of taking the at least one measure, take said at least one measure of a link quality at an end of a successful handover execution of the mobile terminal from the first basestation to the second basestation. The invention also comprises a mobile terminal, a radio basestation and a management entity.

An apparatus and method is provided for efficiently determining the source of problems in a complex system based on observable events. By splitting the problem identification process into two separate activities of (1) generating efficient codes for problem identification and (2) decoding the problems at runtime, the efficiency of the problem identification process is significantly increased. Various embodiments of the invention contemplate creating a causality matrix which relates observable symptoms to likely problems in the system, reducing the causality matrix into a minimal codebook by eliminating redundant or unnecessary information, monitoring the observable symptoms, and decoding problems by comparing the observable symptoms against the minimal codebook using various best-fit approaches. The minimal codebook also identifies those observable symptoms for which the greatest benefit will be gained if they were monitored as compared to others.

By defining a distance measure between symptoms and codes in the codebook, the invention can tolerate a loss of symptoms or spurious symptoms without failure. Changing the radius of the codebook allows the ambiguity of problem identification to be adjusted easily. The invention also allows probabilistic and temporal correlations to be monitored. Due to the degree of data reduction prior to runtime, extremely large and complex systems involving many observable events can be efficiently monitored with much smaller computing resources than would otherwise be possible.

The present invention is a system and method for rapid network failure detection, identification and notification to internet users. It is particular applicable to VoIP applications where such real-time problem identification is particular valuable. It reduces failure detection time by coordinating the sending frequency of RTP and RTCP packets. These incoming packets are monitored and the failure to receive a predetermined number in a specified time window indicates that a network problem has occurred. This problem is then promptly communicated to users of the system.

The invention discloses a network coverage problem identification method and device, and a readable storage medium, which are used for solving the technical problem that the test effectiveness and accuracy of a network coverage problem in the prior art are relatively low. The method comprises the following steps: obtaining MDT sampling data of an MDT sampling point and corresponding signaling data; determining MDT sampling points with missing longitude and latitude information, and performing position backfilling processing on the MDT sampling points with the missing longitude and latitude information according to the corresponding signaling data so as to estimate longitude and latitude information for the MDT sampling points with the missing longitude and latitude information; performingindoor and outdoor scene recognition on a terminal user according to latitude and longitude information included in the MDT sampling data to obtain a scene recognition result; and fitting and displaying the scene identification result and the network quality index information of each MDT sampling point on a rasterized electronic map to present a network coverage problem identification result.

A process control monitoring system for a process control plant uses graphic trend symbols to assist in detecting and monitoring trends of process variables within the process control plant. A graphic display application within the process control monitoring system may implement and display each graphic trend symbol to graphically indicate or encapsulate current trend and value information of a process variable within the process control plant. The graphic display application may display the graphic trend symbol in a spatially realistic location within a graphical representation of the process control plant while maintaining the hierarchical structure or each hierarchical level of the process plant. The graphic display application may also include a navigation pane and a zoom feature that enable a user to quickly drill down through tend data to obtain more information and to support problem identification and diagnosis tasks.

A method allows an H2S alarm system installed at a remote wellsite to be monitored and configured from a distant location. Alert-signals from the alarm system to the distant location and configuration settings from the distant location to the alarm system can be transmitted using the text-messaging feature of a conventional cell phone. The cell phone, for example, can send the H2S alarm system a text message that sets the H2S concentration threshold at which the alarm system triggers an alert. When the H2S concentration reaches the threshold or a fault occurs with the alarm system, the system can send the cell phone a text message that describes the problem, identifies the location of the wellsite, and lists the names and telephone numbers of those that should be notified.

A method, apparatus and article of manufacture for problem identification and resolution using intelligent agents. In at least one embodiment, an agent is a software element configured to detect a situation (e.g., problem or problems) and take steps to preserve a context in which the situation occurs. The agent may also be configured to identify one or more courses of action (e.g., solutions) to be taken in response to the situation. In one embodiment, a user trains an agent to take a particular action upon detecting a particular problem. The training may be initiated after accessing a log containing details about the problem context and recommended courses of action.

A solution for managing one or more problems in a software component is provided. The solution includes generating an identifier for each problem based on a call stack for the execution of the software component when the problem occurs. The identifier and a text message for the problem can be displayed to a user. The user can use the identifier to obtain information on the problem and/or one or more updates that address the problem. In one embodiment, the identifier comprises a hash value of the call stack, which is likely to result in a unique value for each possible call stack. In this manner, the identifier will likely provide a unique identifier for each problem.

A method for performing circuit defect analysis and process problem identification includes applying a test signal to a circuit, obtaining a signal generated in response to the test signal, comparing the response signal to reference information, classifying a defect in the circuit based on a result of the comparing step, and identifying a problem in a manufacturing process which caused the defect based on the classification. The reference information may include one or more signal profiles corresponding to predefined types of defects that can occur during the manufacturing process. Defect classification is preferably performed by determining whether the response signal falls within one or more of the signal profiles. If the response signal falls within two or more signal profiles, then probabilities may be determined for each profile. The defect may then be classified as corresponding to the defect type whose signal profile has the highest probability. A processing system performs defect classification and process problem identification using a similar approach.

A method and system are provided for identifying, tracking and reporting customer complaints across multiple lines of business of an organization. Each line of business of the organization utilizes a system of record configured to identify an issue received from a customer as a “complaint” based on the same set of criteria and then collect data associated with the complaint. A centralized complaint portal of the organization extracts complaint data from each of the systems of record, processes the data to identify one or more lines of business and/or individuals responsible for or capable of handling the complaints, and routes the complaint data to the identified lines of business and/or individuals for resolution. The complaint portal also analyzes the extracted data to identify trends in the complaints, specific complaint escalations, stages of resolution for complaints, and other similar types of issues related to the complaints, and generates one or more summary reports based on the analyzed data.

The invention provides a compatibility problem detecting method, device and apparatus. According to the method, when a detecting device receives a compatibility detecting instruction for an application, the detecting device performs static code scanning on the application to obtain an abstract syntax tree of the application; a node object in an abstract syntax tree is scanned according to rule information of a compatibility problem to obtain potential compatibility defect information of the application, and the compatibility defect information includes at least a compatibility problem identification; the detecting device sends the potential compatibility defect information of the application to an analysis platform, so that the analysis platform determines the compatibility problem corresponding to the compatibility defect information in a compatibility problem library and displays description information of the compatibility problem corresponding to the compatibility defect information without testing on a real machine. The compatibility testing of the application can be achieved through the static code scanning, the compatibility testing efficiency is improved, and the compatibility testing cost is reduced.

In a complex plant most of the problems or errors will occur only once. Therefore corrective maintenance and trouble-shooting staff can not go back or hark back to ready-made solutions for these problems or errors. The present invention provides a method and a computerized system which enables the corrective maintenance and trouble-shooting staff having access to experiences made on third party plants regarding these problems or errors.

The invention discloses a problem base expansion system and a method in the device of dealing with electronic data, which comprises the following parts: a data base, a reduced modular, a decision modular, a creating identification code modular, a saving modular. The problem base expansion method comprises the following steps: creating the data base; judging if the expansion problem base format received by the data dealing device is fit for the contrast standard of saving the problem base format in the data base; judging if the expansion problem base is fit for the saving test paper format contrast standard or problem format contrast standard of the data base when the expansion problem base format is fit for the problem style format contrast standard; creating the problem identification code of the expansion problem base or creating the problem and the test paper identification codes of the expansion problem base; saving the problem content and the test paper content of the expansion problem base according to the saving regulation of the problem base in the data base. The invention can identify the format of the expansion problem base and put the expansion problem base in the proper address of the data base.

The invention discloses a user feedback method and device, and a problem feedback business framework system, wherein the method includes the following steps: when a problem feedback needs to be submitted, the first client sends a request for obtaining a problem identification to the server; the server receives the first client The request to obtain the problem identification is sent; the server generates the problem identification corresponding to the first client; the server sends the problem identification to the first client; the first client receives the problem identification sent by the server; the second client obtains the first client The received question identifier; the second client sends the user question feedback and the question identifier to the server; the server receives the question feedback and the question identifier sent by the second client. The present invention uses other terminal devices that are convenient for inputting characters to submit problem feedback of the smart TV, and solves the problem that the smart TV uses a remote controller to input characters difficultly and slowly.