2 results about "Problem identification" patented technology

This invention relates to a traceability method for the processing technology of wheel hub bearing units, belonging to the field of wheel hub bearing processing and manufacturing technology. The method includes the following steps: Step 1: Establishing a unique identifier and coding system for each component or batch of parts that make up the wheel hub bearing unit. Step 2: Collecting and binding key process data throughout the entire process. Step 3: Constructing an integrated traceability management platform; integrating, analyzing, and presenting discrete data. Step 4: Employing industrial internet identifier resolution and using blockchain technology for tamper-proof storage of key data. Through technologies such as unique identifiers, data binding, AI quality inspection, SPC analysis, and blockchain storage, data collection, integration, and tamper-proof storage are achieved at every key stage from raw materials to finished product delivery, thus providing solid data support for quality control, problem identification, and continuous optimization.

The application relates to the field of customer complaint management, and specifically discloses a customer complaint intelligent management method and device and electronic equipment. First, customer complaint text data, customer complaint audio data and customer complaint picture data collected by a complaint platform are acquired, then deep learning technology is used to perform feature extraction and correlation analysis on the three, and finally, a classifier is used to obtain customer complaint problem classification labels, so that more comprehensive and accurate problem identification is realized, and then the enterprise is helped to quickly respond, improve products or services, optimize the complaint management process, and improve customer satisfaction and loyalty.