The invention discloses a video customer
service control method and device and a storage medium, and relates to the technical field of
artificial intelligence, and the method comprises the steps: obtaining the multi-
modal information of a customer, extracting the multi-dimensional features of the multi-
modal information, carrying out the screening and matching from a biological feature
library through combining with a feature similarity threshold value, and obtaining a customer identity
authentication result. And fusing and analyzing the multi-
modal information and an identity
authentication result through a multi-scale collaborative model, and judging the semantic, emotion and business scene information of the customer. And calling corresponding customer portrait data,
processing customer
semantic information, emotion information and business scene information through a multi-dimensional fusion decision, generating an optimal service
processing path and a personalized service strategy, and analyzing and generating a personalized service video according to the optimal service
processing path and the personalized service strategy. According to the method, through multi-modal
authentication, multi-scale analysis, portrait decision, personalized video generation and closed-
loop optimization, the problem of poor
service efficiency is solved, and optimization and upgrading of customer experience are realized.