308 results about "Interaction management" patented technology

The exemplary Multimedia Next Generation Network architecture disclosed herein covers the entire next generation system, e.g. for wireless communication services, including application, signaling and bearer functionalities. The architecture addresses unification of subscriber databases for both SIP services and non-SIP services in a Services Data Management Center (SDMC). A Security Center (SC) provides a central repository for all security related databases and functions. An Application Control Point (ACP) provides a single point of services control for all active SIP services for all subscribers via state information and services interaction management. Policy decisions are made at the packet layer, for example in an Advanced Bearer Control Point (ABCP) clustered with other functions to form a Bearer Services Control Point (BSCP). Policy enforcement is implemented at various nodes at the network or packet layer (L3) and above, e.g. including the BSCP and ACP.

Systems, methods, and articles of manufacture provide for interaction management (IM) data processing that allows for automated analysis of, response to, and / or identification of patterns in electronic messages (e.g., emails, text messages), via specially-programmed data processing modules configured to be executed in a communications system environment.

A system for providing a callback cloud, comprising an application server operated by a callback cloud service provider, a media server, a session management server, an interaction manager, and an intent analysis engine. The application server receives registrations from callback providers unaffiliated with the callback service provider. The application server is adapted to receive callback requests from users, comprising a specific callback provider from whom a callback is requested, when a requested callback should be made, and allowable media types. The application server directs the callback request to the interaction manager, and the interaction manager sends data elements pertaining to the request to the intent analysis engine and receives therefrom data elements pertaining to the callback request determined based on an analysis of the requester's intent. The interaction manager directs the session management server to initiate a callback, and the session management server provides signaling to the media server to conduct the callback.

An electronic assistant which dispatches tasks on the user's behalf and according to his or her preferences is disclosed. The assistant has an enactor for processing data received from a sensor and for changing its environment via an actuator. The enactor receives instruction from a predictor / goal generator, which in turn is connected to a general knowledge warehouse. Additionally, the warehouse and the predictor / goal generator are connected to a plurality of specialist knowledge modules, including a scheduler, an information locator, a communicator, a form filler, a trainer, a legal expert, a medical expert and other experts. The electronic assistant provides an interface which frees the user from learning complex search languages and allows some functions to be automatically performed. A variety of machine learning processes allow the assistant to learn the user's styles, techniques, preferences and interests. After learning about the user's interests in particular types of information, the assistant guides the user through the process of on-line information source selection, utilization, and interaction management via the information locator. The information locator generates a query conforming to the user characteristics for retrieving data of interest. The information locator next submits the query to one or more information sources. Upon receipt of results of the submitted query, the information locator communicates the results to the user, and updates the knowledge warehouse with responses from the user to the results. The assistant supports the ability to refine the query and to manage the costs associated with the search. Further, the assistant automatically incorporates data relating to changes in the query interface and other relevant characteristics of the information sources so that search command sequences can be altered without user interaction. The search configuration of each search carried out by the user is saved in a database. The data maintained in the database includes keywords and concepts for search, interval between subsequent searches, deadline for the search, the number of documents to acquire from each engine, and domain over which to do the search, including the preferred set of search engines or the preferred set of news groups.

The present invention provides a method for providing a simultaneous ring and check presence prior to terminating service for a plurality of called phones in a simultaneous ring set. The simultaneous ring set includes a plurality wireline or wireless units. A service broker intercepts a call invitation message generated by a calling phone and intended for the simultaneous ring set. Upon determining that the simultaneous ring set has simultaneous ring service, the service broker determines the status of each of the plurality of called phones that are members of the simultaneous ring set. The service broker sends an invitation accept message for the responding unit of the simultaneous ring set to the calling phone, thereby completing the call between the calling phone and the responding unit of the simultaneous ring set.

A network communications environment has advanced interaction management functionality that enables the opportunities for users to interact with one another to be expanded beyond the opportunities that exist with closed interaction management approaches while still providing reasonable privacy and security protections that are not available with open interaction management approaches. The advanced interaction management functionality also encourages the proliferation of trust-based interactions.

Service Capability Interaction Manager (SCIM)-type functionality is provided at a horizontal service layer in an Service Oriented Architecture (SOA)-based approach. SCIM composition is provided at multiple levels, including the level of composition where servlets have full access to the context information of the service layer. SCIM composition also occurs at the level of an application dispatching messages to multiple applications / services for processing the messages. The functionality at the service layer also can be programmed using policies, such that routing decisions can be made dynamically as the result of processing conditions and actions. An incoming message can result in a Web service being triggered that in turn triggers a BPEL or SOA workflow, the workflow calling multiple operations to process the message as a result of a routing table or header, environmental and contextual information at the service level, and other information such as user preference or presence information.

An apparatus and method for the analysis of a captured interaction associated with a traveler and an agent, the apparatus comprising an at least one first station for capturing an at least one first interaction along a traveler path, an at least one second station for capturing an at least one second interaction along the traveler path and an analysis device for comparing the at least one second interaction with the at least one first interaction.

A computer implemented method and system for managing recruitment interactions provides a recruitment interaction management platform (RIMP) that acquires profile information associated with multiple roles from multiple users and recruitment advisory information from one or more of the users and / or first external sources via a network, for creating one or more candidate profiles for candidates. The RIMP matches the candidate profiles with a recruiting requirement acquired from one or more of the users or second external sources via the network, based on matching criteria to generate a candidate list that matches the recruiting requirement; dynamically assigns a rating to each of the users based on their roles, the profile information, an outcome of a transaction performed between recruiters and the candidates, and predetermined rating criteria associated with the roles; and allocates incentives to each of the users based on the roles, the assigned rating, and predetermined incentive allocation criteria.

A factored multimodal interaction architecture for a distributed computing system is disclosed. The distributed computing system includes a plurality of clients and at least one application server that can interact with the clients via a plurality of interaction modalities. The factored architecture includes an interaction manager with a multimodal interface, wherein the interaction manager can receive a client request for a multimodal application in one interaction modality and transmit the client request in another modality, a browser adapter for each client browser, where each browser adapter includes the multimodal interface, and one or more pluggable synchronization modules. Each synchronization module implements one of the plurality of interaction modalities between one of the plurality of clients and the server such that the synchronization module for an interaction modality mediates communication between the multimodal interface of the client browser adapter and the multimodal interface of the interaction manager.

An object-oriented system for managing multiple media types in a communication center environment has a multimedia queuing system, a processor for processing events in the queue, an interaction server for selecting media type or event types, a resource manager for reporting availability of a resource access point, and a data store for storing client information about media types available to the client and historical information about success of past use of those media types. In a preferred application, the system processes and routes incoming events of known media type to access points defined as systems or agents based in part on media channel availability of the access point, and wherein the system selects a media channel or channels for certain events in queue that are not pre-dedicated as specific media type events but are generated outbound or internal proactive contact events. For proactive contact events, the system automatically selects a media channel for each event based on a combination of set preferences and predictions based on historical channel information relating to success channel connections to that client.

Systems and methods for providing interaction management to network devices in a communication network are described. A gateway may be used to implement the interaction capabilities on packet flows for IP multimedia subsystem (IMS) and multimedia domain (MMD) architectures. Interaction managers and proxy agents can be provided by the gateway, such as a service control interaction manager (SCIM). The SCIM can be a layer and manage interactions between network devices such as mobile nodes and application servers and can provide abstraction of network devices. This can allow the gateway to provide interworking between network devices and handle mobile nodes with different capabilities.

The invention provides a device and method based on BIM (Building Information Modeling) and operation and maintenance information interaction in intelligent building management. The device comprises asource data layer, a data storage layer, an external access layer, a platform application layer and a mobile and WeChat terminal, wherein the source data layer is used for extracting information, including the BIM, a GIS (Geographic Information System) model, an equipment standing book, equipment dynamic data and the like; the data storage layer is used for storing and matching models, information and data; the external access layer is used for extracting and accessing intelligent subsystem information; the platform application layer is used for BIM data interaction management and receiving and releasing an instruction; and the mobile and WeChat terminal is used for the mobile office of field management personnel. By use of the method, the "intensive construction, resource sharing and standard management" of the whole BIM operation and maintenance platform can be realized, on a premise of non-repetitive construction, the practical situation of a project is combined, big data, cloud computation, a BIM technology and an IOT (Internet Of Things) technology are used to comprehensively integrate each subsystem, data information and service resource on the basis of a uniform platform, and the operation and maintenance management level and the integrated service ability of a building are improved.

A company / organization is enabled to optimize sessions from an agent's perspective across multiple channels. Actions may be performed, such as monitoring the journey of a user across a self service application, raising alerts to the agent based on the journey, selecting an appropriate agent to whom a session may be routed, raising alerts for a supervisor, enabling the supervisor to track sessions and intervene if required, enable the agent to run commands from an interaction window, push links to launch applications to supplement the primary interaction through appropriate mechanisms, show appropriate responses to the agent on analyzing the session, and providing shortcut keys for the agent to allow the agent to insert appropriate responses into a chat session. Analysis is provided for the sessions, data is extracted from the sessions, and appropriate forms are populated with the data from the session and with agent information.

A method for vehicle information and interaction management. The method comprises receiving vehicle feature data and driver preference data for a vehicle. The method also comprises receiving an information message from the vehicle and a driving workload estimate that is indicative of current and previously occurring conditions. A control signal responsive to said vehicle feature data, said information message, said driver preference data and said driving workload estimate is provided to initiate the activation or disablement of a function of the vehicle.

A method for implementing service interaction in the IP multimedia subsystem is disclosed in the present invention, wherein each service logic has a unique service identifier. The method comprises the following steps: (a) a Serving-Call Session Control Function (S-CSCF) sends a session initiation protocol (SIP) request message to the service capability interaction manager (SCIM) or to the application server (AS) to which a user requests for a service; (b) after the AS or SCIM has received the request and has executed this service, it inserts the service identifier of this service into the SIP request, and returns the SIP request with the service identifier to said S-CSCF. With the present invention, most of the service interaction requirements can be satisfied.

One embodiment of the present invention provides a system that facilitates interaction management between loosely coupled applications. The system operates by first receiving one or more Data Tokens at a Databus. A Databus is a computing process, which provides persistent storage, computation services, and scheduling services. The system stores these Data Tokens in a matching queue within the Databus. Next, the system creates a Data Token entry within data tables, which specify the Data Tokens stored in the matching queue. A matching process matches the Data Token with registered Reactions in the Reaction matching tables. These Reactions specify the persistent query or exclusive interest of Data Tokens required for performing a service. When all Data Tokens required for the service are available, the system places a scheduling entry in a scheduling queue to schedule the execution of the matched Reaction that provide the requested service.

A networked commercial interaction management method assembles information into bundles that include a data element reference and meta data describing the data element. The method distributes the meta data and the data element reference from the bundles through the network, and distributes copies of the data elements in the bundles from the network node of their respective data owners to the network nodes of accessors using the meta data and the data element reference distributed through the network. In at least one embodiment, the method periodically issues bundle version identifying signals to different nodes of the network. The bundle version identifying signals indicate changes to the data elements to the network nodes of accessors.

The invention discloses a voice interaction management method and a voice interaction management system based on telephone traffic forecasting. The voice interaction management system comprises a telephone traffic forecasting module, an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the voice interaction management method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.

A method for vehicle information and interaction management. The method comprises receiving vehicle feature data and driver preference data. The method also comprises receiving a driving workload estimate that is indicative of current and previously occurring conditions. A subroutine corresponding to at least one of the vehicle feature data is executed. The subroutine initiates the activation or disablement of a function of a vehicle and is responsive to the driver preference data and the driving workload estimate.

This invention provides a communication network system and a method providing service proxy function and a service proxy device, in which, the system includes: a user signed data server storing signed data of users and connected to a service proxy entity, a service control entity providing service to users and connected to the service proxy entity, a session control entity providing session control and register service and connected to the proxy entity and a service proxy entity including at least one of the following functions: controlling triggering communication processed at the present to a specific service control entity, providing interaction management service of multiple services, providing a service combining multiple services to a new mixed service, dialog management service, user management service, monitor service, charge service, IMS applied service and non-IMS applied service.

The invention discloses an electric power engineering design review and technical economic evaluation information system. The electric power engineering design review and technical economic evaluation information system comprises a project review plan management module, a project review module, a province infrastructure project information database construction module, a design quality management module, an external user interaction management module, a main network engineering cost compilation system module, a cost analysis management module and a message management module. The system integrates demands of actual engineering project design review and technical economic management works, makes engineering project design review and technical economic management works have great improvement in standardization, unification, normalization and refinement, greatly improves an intensive management level, effectively and practically improves efficiency of engineering project design review and technical economic management works and brings about substantial economic and social benefits.

The invention discloses a campus safety information interaction management platform device, system and method. Through arrangement of a vertical collection terminal, an intelligent barrier gate, a portable collection terminal and cameras distributed everywhere in the campus, monitoring can be started at moments when students get on a school bus, enter a school gate, have a class and go out of the school gate; the campus safety information interaction management platform device, system and method can monitor children behaviors even when their parents are not around, which provide high safety, and, particularly, a parent picking up safety system is arranged in order to ensure that the children are not picked up by strangers. Besides, through the campus safety information interaction management platform device, system and method, parents can interact with teachers and the school so as to better know the behaviors of the children in the school, promptly find problems of the children and negotiate with the teachers to correct the children; and a forum platform is arranged for interaction and exchange between parents and between parents and teachers.

A system for interactive media skimming and search on a device comprises a scene manager building a model of a 3D scene of a multimedia segment of the media visible on a screen of the device, facets of scene objects in the 3D scene are used to dynamically convey visual imagery as a texture from a multimedia source and maintaining a logical navigable relationship between the scene objects, the object facets and the multimedia segments, and further comprising an interaction manager, a user manager securely storing user information and preferences, a playback component initiating rough or high definition playback, a texturizer creating a 2D texture artifact from a set of the multimedia segments in the media for a 3D facet, a transformer transforming and modifying pixels, a cache and scene heuristics maintaining a set of 3D scenes comprising objects, object facets, a virtual camera, and positions of the objects.

The invention discloses an engineering management monitoring system, comprising a client end and an application server providing data storage, statistics, analysis and judgment and exchange service for system equipment. The application server is connected with a virtual reality modeling language programming system, a JAVA and / or AJAX system with integrated interactive management of pictures and texts under virtual reality environment, an interconnected limited equipment configuration system, an information integration exchange system, a scene library and a database. And the application server is also connected with a terminal supporting hand-held communications based on J2ME by wireless network. The invention also discloses an engineering management monitoring method. The engineering management monitoring system and the method can realize the integrated interaction of pictures and texts under virtual reality environment as well as real-time management. The engineering management monitoring system can realize the online collaborative operation among owners, supervision units, design units, contractors, construction teams and other project participants.

The invention discloses a power system multi-zone distributed state estimation method based on a synchronous phase angle measurement device, which quickly estimates voltage amplitude values and phase angle values of all nodes of a power grid in real time by utilizing measurement data from a SCADA (supervisory control and data acquisition) system and a PMU (phasor measurement unit), and performs real-time interaction on state information of all zones. According to the method, a geographical characteristic-based non-overlapping decoupling strategy is adopted to decouple a large power system into subsystems, and states of all the subsystems are integrated by a coordination system; and with adoption of the multi-zone distributed state estimation method, estimation of states of the large system turns into estimation of states of a series of partial small zones, so that the computation speed is greatly improved. Real-time accurate measurement information of voltage, phase angle and the like can be offered to the system, and the system is enabled to obtain higher measurement redundancy, so that the accuracy of state estimation can be improved. According to the method, zone interaction management facilitates secure and effective access of new energy, so the development requirement of a future intelligent power grid can be met.

Apparatus and methods for selecting an offer for presentation to a customer of a bank are provided. The methods may include optimizing historical customer data; selecting an offer based on the historical customer data; and, based at least in part on recent customer data, determining whether to present the offer to the customer. Optimizing the historical data may involve performing batch processing on the historical data. The recent customer data may be updated in real time. Offers may be generated and selected for presentation to the customer based on the historical data, the recent data and rules. One or more offers that are generated may be removed from consideration based on the recent customer data, which may provide real-time information about the customer and / or the customer's needs.

A hardware or software firewall may be installed within a private network. The firewall may intercept a first set of login credentials entered into a login interface of a social media platform. The firewall then checks that the first set of login credentials are correct against a first set of reference login credentials stored in a firewall memory, and sends a second set of login credentials to the login interface of the social media platform. This allows business employees to access a corporate social media profile from a private network but not outside the private network. The firewall can also limit social media interactions using the firewall by limiting the other profiles that a user's profile can interact with (e.g., using a whitelist, blacklist, or reputation score), by limiting communication types (e.g., using a whitelist or blacklist), by imposing firewall policies, or some combination thereof.

The present invention provides a method for carrying out component migration in a component-based distributed system, belonging to the software component-based technical field. The method comprises the following steps that: 1) nodes of a distributed system are divided into domain nodes and non-domain nodes; the domain nodes manage the global strategy, and the non-domain nodes are responsible for the specific execution on a present node; 2) creating an interaction management protocol between the domain nodes and the non-domain nodes for controlling the migration management; 3) creating multi-point redundancy, failure active discovery and real-time migration algorithm of the component. The component migration method of the present invention has as follows: 1) real-time; the component loading and environment binding time during the migration process is eliminated and the real-time response degree during the migration process is improved through the simplification and optimization of the global information and the component activation queue based on priority; 2) accuracy; the integrity of the information and correctness of the running state of the system are ensured by realizing the function of the backup of 'latency' state of the domain component.