69 results about "Interaction manager" patented technology

In one example embodiment, an apparatus includes a policy repository for storing a policy for application interaction. The policy defines, for a subscriber, a priority associated with a set of specific application identifiers. The priority further defines establishment priority and retention priority for an application identified by a selected application identifier. Another example embodiment includes an apparatus including a processor operable to evaluate a policy for application interaction. The policy defines, for a subscriber, a priority associated with a set of specific application identifiers. The priority further defines establishment priority and retention priority for an application identified by a selected application identifier. The processor is further operable to execute a decision for the subscriber based on the evaluation of the policy.

This invention is based on being able to locate a voice server, temporarily allocate it, send it the audio of you saying “When is flight 683 due to arrive?”, getting the results of what you said back in the browser, and deallocating the voice server for use by the next person talking into their browser. Voice channels and IVR ports are initially set up by a switch and the IVR using conventional audio protocols. The Voice channels are not initially connected to the client. The switch handles the allocation and deallocation of IVR voice channels without having to communication further with the IVR. A user indicates (usually by pressing a PTT button) to the client device that he wishes to initiate a voice interaction during an X+V session. This translates to a request on the CTRL channel to synchronise the XHTML and VXML forms which the embodiment uses as a trigger for the VXML browser to execute a conversational turn. The multiplexer intercepts this control command and connects the virtual voice circuit between the device and an existing open but unattached voice port. The virtual circuit is connected without having to set up an RTP channel. The CTRL signal is then forwarded to the interaction manager so that the conversation can take place. At the end of the conversation the virtual circuit is disconnected.

A system for providing a callback cloud, comprising an application server operated by a callback cloud service provider, a media server, a session management server, an interaction manager, and an intent analysis engine. The application server receives registrations from callback providers unaffiliated with the callback service provider. The application server is adapted to receive callback requests from users, comprising a specific callback provider from whom a callback is requested, when a requested callback should be made, and allowable media types. The application server directs the callback request to the interaction manager, and the interaction manager sends data elements pertaining to the request to the intent analysis engine and receives therefrom data elements pertaining to the callback request determined based on an analysis of the requester's intent. The interaction manager directs the session management server to initiate a callback, and the session management server provides signaling to the media server to conduct the callback.

Service Capability Interaction Manager (SCIM)-type functionality is provided at a horizontal service layer in an Service Oriented Architecture (SOA)-based approach. SCIM composition is provided at multiple levels, including the level of composition where servlets have full access to the context information of the service layer. SCIM composition also occurs at the level of an application dispatching messages to multiple applications/services for processing the messages. The functionality at the service layer also can be programmed using policies, such that routing decisions can be made dynamically as the result of processing conditions and actions. An incoming message can result in a Web service being triggered that in turn triggers a BPEL or SOA workflow, the workflow calling multiple operations to process the message as a result of a routing table or header, environmental and contextual information at the service level, and other information such as user preference or presence information.

An interaction manager system and method are provided to aid a caller in communicating with a callee. An interaction space is provided to a caller's communication device. This interaction space can include visibility information that informs the caller about the status of the callee, accessibility information that provides the caller with a list of communication channels available to the caller, and continuity information that includes information and action facilitation data that reflect the ongoing interaction between the caller and the callee.

A factored multimodal interaction architecture for a distributed computing system is disclosed. The distributed computing system includes a plurality of clients and at least one application server that can interact with the clients via a plurality of interaction modalities. The factored architecture includes an interaction manager with a multimodal interface, wherein the interaction manager can receive a client request for a multimodal application in one interaction modality and transmit the client request in another modality, a browser adapter for each client browser, where each browser adapter includes the multimodal interface, and one or more pluggable synchronization modules. Each synchronization module implements one of the plurality of interaction modalities between one of the plurality of clients and the server such that the synchronization module for an interaction modality mediates communication between the multimodal interface of the client browser adapter and the multimodal interface of the interaction manager.

A method for implementing service interaction in the IP multimedia subsystem is disclosed in the present invention, wherein each service logic has a unique service identifier. The method comprises the following steps: (a) a Serving-Call Session Control Function (S-CSCF) sends a session initiation protocol (SIP) request message to the service capability interaction manager (SCIM) or to the application server (AS) to which a user requests for a service; (b) after the AS or SCIM has received the request and has executed this service, it inserts the service identifier of this service into the SIP request, and returns the SIP request with the service identifier to said S-CSCF. With the present invention, most of the service interaction requirements can be satisfied.

A method for managing dialogue interaction includes generating a hierarchical tree representation of a set of hierarchical data entities, and identifying a leaf node in the hierarchical tree representation. A system for managing dialogue interaction includes a hierarchical data format having a plurality of hierarchical data entities, and a dialogue interaction manager that manages a dialogue with a user based upon the hierarchical data format.

Autonomous biologically based learning tool system(s) and method(s) that the tool system(s) employs for learning and analysis of performance degradation and mismatch are provided. The autonomous biologically based learning tool system includes (a) one or more tool systems that perform a set of specific tasks or processes and generate assets and data related to the assets that characterize the various processes and associated tool performance; (b) an interaction manager that receives and formats the data, and (c) an autonomous learning system based on biological principles of learning. Objectively generated knowledge gleaned from synthetic or production data can be utilized to determine a mathematical relationship among a specific output variable and a set of associated influencing variables. The generated relationship facilitates assessment of performance degradation of a set of tools, and performance mismatch among tools therein.

A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.

A system for proximity-based patron discovery and group creation, comprising a patron management server that receives location and ID information from a plurality of client devices via a network, directs a patron interaction manager, groups client devices based on information similarities, and produces group information for a group; and a display manager that presents group information for review.

The invention discloses a multi-screen interaction system and a method based on a single host and a single system. The system comprises an operation interface setting module, a multi-screen interaction manager, an interactive information control instruction module, a message management module, an input and state management module and a multi-screen interaction strategy configuration table, whereinthe multi-screen interaction manager is used for adapting to different screens and functions according to the corresponding relation of the strategy configuration table; the interactive information control instruction module is used for collecting input of a user on each screen, polling information input in each screen and inputting different requests to the host based on touch control and key operation; and the input and state management module is used for uniformly controlling and adjusting the state of each screen according to the function configuration in the multi-screen interaction strategy configuration table. According to the invention, multi-screen interaction is carried out in one system, the calculation overhead is low, the response speed is high, synchronous or asynchronous display control of each screen can be flexibly configured through the strategy configuration table, hardware only uses one host, and the hardware scheme is simple and low in complexity.

A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.

A system for operating multiple microphones for synchronized voice interaction, comprising an interaction manager that receives speech-based interaction from a plurality of audio input devices and provides audio feedback to a plurality of audio output devices, a synchronization manager that receives a plurality of audio streams and synchronizes the streams for playback, a plurality of audio input devices each comprising at least a microphone, and a plurality of audio output devices each comprising at least a speaker, and a method for operating multiple microphones for synchronized voice interaction.

A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.

A system and method for providing communications between a communication center and a user are disclosed. The exemplary method transmits identification information of the user from a communication device of the user to the communication center. The communication center identifies a transaction record associated with the user and transmits the user's transaction record to the user. The communication center also transmits current status information for a plurality of queues to the user. The transaction record of the user and the current status information for a plurality of queues are presented to the user.