72 results about "Interaction manager" patented technology

In one example embodiment, an apparatus includes a policy repository for storing a policy for application interaction. The policy defines, for a subscriber, a priority associated with a set of specific application identifiers. The priority further defines establishment priority and retention priority for an application identified by a selected application identifier. Another example embodiment includes an apparatus including a processor operable to evaluate a policy for application interaction. The policy defines, for a subscriber, a priority associated with a set of specific application identifiers. The priority further defines establishment priority and retention priority for an application identified by a selected application identifier. The processor is further operable to execute a decision for the subscriber based on the evaluation of the policy.

This invention is based on being able to locate a voice server, temporarily allocate it, send it the audio of you saying “When is flight 683 due to arrive?”, getting the results of what you said back in the browser, and deallocating the voice server for use by the next person talking into their browser. Voice channels and IVR ports are initially set up by a switch and the IVR using conventional audio protocols. The Voice channels are not initially connected to the client. The switch handles the allocation and deallocation of IVR voice channels without having to communication further with the IVR. A user indicates (usually by pressing a PTT button) to the client device that he wishes to initiate a voice interaction during an X+V session. This translates to a request on the CTRL channel to synchronise the XHTML and VXML forms which the embodiment uses as a trigger for the VXML browser to execute a conversational turn. The multiplexer intercepts this control command and connects the virtual voice circuit between the device and an existing open but unattached voice port. The virtual circuit is connected without having to set up an RTP channel. The CTRL signal is then forwarded to the interaction manager so that the conversation can take place. At the end of the conversation the virtual circuit is disconnected.

A system for providing a callback cloud, comprising an application server operated by a callback cloud service provider, a media server, a session management server, an interaction manager, and an intent analysis engine. The application server receives registrations from callback providers unaffiliated with the callback service provider. The application server is adapted to receive callback requests from users, comprising a specific callback provider from whom a callback is requested, when a requested callback should be made, and allowable media types. The application server directs the callback request to the interaction manager, and the interaction manager sends data elements pertaining to the request to the intent analysis engine and receives therefrom data elements pertaining to the callback request determined based on an analysis of the requester's intent. The interaction manager directs the session management server to initiate a callback, and the session management server provides signaling to the media server to conduct the callback.

A system for providing a callback cloud, comprising an application server operated by a callback cloud service provider, a media server, a session management server, an interaction manager, and an intent analysis engine. The application server receives registrations from callback providers unaffiliated with the callback service provider. The application server is adapted to receive callback requests from users, comprising a specific callback provider from whom a callback is requested, when a requested callback should be made, and allowable media types. The application server directs the callback request to the interaction manager, and the interaction manager sends data elements pertaining to the request to the intent analysis engine and receives therefrom data elements pertaining to the callback request determined based on an analysis of the requester's intent. The interaction manager directs the session management server to initiate a callback, and the session management server provides signaling to the media server to conduct the callback.

Service Capability Interaction Manager (SCIM)-type functionality is provided at a horizontal service layer in an Service Oriented Architecture (SOA)-based approach. SCIM composition is provided at multiple levels, including the level of composition where servlets have full access to the context information of the service layer. SCIM composition also occurs at the level of an application dispatching messages to multiple applications / services for processing the messages. The functionality at the service layer also can be programmed using policies, such that routing decisions can be made dynamically as the result of processing conditions and actions. An incoming message can result in a Web service being triggered that in turn triggers a BPEL or SOA workflow, the workflow calling multiple operations to process the message as a result of a routing table or header, environmental and contextual information at the service level, and other information such as user preference or presence information.

An interaction manager system and method are provided to aid a caller in communicating with a callee. An interaction space is provided to a caller's communication device. This interaction space can include visibility information that informs the caller about the status of the callee, accessibility information that provides the caller with a list of communication channels available to the caller, and continuity information that includes information and action facilitation data that reflect the ongoing interaction between the caller and the callee.

A method and system for at least one of communication and interaction between a vehicle driver and a plurality of at least one of integrated and non-integrated applications like, e.g., native vehicle applications and / or aftermarket applications and / or nomad applications is disclosed. Especially, such a method and system for managing the at least one of communication and interaction by means of an interaction manager is provided, by which this at least one of communication and interaction is conducted or managed in such a way that risks and impairments for the safety and comfort of the driver are reduced considerably and workload and distraction of the driver are reduced considerably as well.

A factored multimodal interaction architecture for a distributed computing system is disclosed. The distributed computing system includes a plurality of clients and at least one application server that can interact with the clients via a plurality of interaction modalities. The factored architecture includes an interaction manager with a multimodal interface, wherein the interaction manager can receive a client request for a multimodal application in one interaction modality and transmit the client request in another modality, a browser adapter for each client browser, where each browser adapter includes the multimodal interface, and one or more pluggable synchronization modules. Each synchronization module implements one of the plurality of interaction modalities between one of the plurality of clients and the server such that the synchronization module for an interaction modality mediates communication between the multimodal interface of the client browser adapter and the multimodal interface of the interaction manager.

A method and system for at least one of communication and interaction between a vehicle driver and a plurality of at least one of integrated and non-integrated applications like, e.g., native vehicle applications and / or aftermarket applications and / or nomad applications is disclosed. Especially, such a method and system for managing the at least one of communication and interaction by means of an interaction manager is provided, by which this at least one of communication and interaction is conducted or managed in such a way that risks and impairments for the safety and comfort of the driver are reduced considerably and workload and distraction of the driver are reduced considerably as well.

A method for implementing service interaction in the IP multimedia subsystem is disclosed in the present invention, wherein each service logic has a unique service identifier. The method comprises the following steps: (a) a Serving-Call Session Control Function (S-CSCF) sends a session initiation protocol (SIP) request message to the service capability interaction manager (SCIM) or to the application server (AS) to which a user requests for a service; (b) after the AS or SCIM has received the request and has executed this service, it inserts the service identifier of this service into the SIP request, and returns the SIP request with the service identifier to said S-CSCF. With the present invention, most of the service interaction requirements can be satisfied.

The invention relates to a man-machine interaction method based on analysis of interest regions by bionic agent and vision tracking, comprising the steps: (1) a designer carries out user analysis and designs interest regions which can be possible to cause the attention of a user according to the user analysis result; (2) an event interaction manager receives and analyzes data generated by an eye tracker in real time, and calculates the focal positions of the eyeballs of the user on a screen; (3) the event interaction manager analyzes the interest regions causing the attention of the user according to the obtained focal positions of the eyeballs of the user on the screen; and (4) the event interaction manager takes the analyzed result of the interest regions causing attention of the user as a non-contact instruction to control the expressions, actions and voices of the bionic agent on the man-machine interaction method so as to carry out intelligent feedback on the user and further realize natural and harmonious man-machine interaction. A man-machine interaction system which is established according to the invention based on analysis of interest regions by bionic agent and vision tracking, comprises (1) the eye tracker; (2) a man-machine interaction interface; (3) the event interaction manager; and (4) the bionic agent.

A system for operating multiple audio input devices for synchronized and position-based audio comprising a media computing device comprising a processor, a memory, wireless network interfaces, a data store, a virtual screen driver, audio input devices connected to the media computing device, each comprising at least a microphone, and audio output devices connected to the media computing device, comprising at least a speaker, and an audio controller further comprising an operating system, an interaction manager and a synchronization manager configured to synchronize a series of audio stream inputs into a singular audio output.

A system for interactive media skimming and search on a device comprises a scene manager building a model of a 3D scene of a multimedia segment of the media visible on a screen of the device, facets of scene objects in the 3D scene are used to dynamically convey visual imagery as a texture from a multimedia source and maintaining a logical navigable relationship between the scene objects, the object facets and the multimedia segments, and further comprising an interaction manager, a user manager securely storing user information and preferences, a playback component initiating rough or high definition playback, a texturizer creating a 2D texture artifact from a set of the multimedia segments in the media for a 3D facet, a transformer transforming and modifying pixels, a cache and scene heuristics maintaining a set of 3D scenes comprising objects, object facets, a virtual camera, and positions of the objects.

A method for managing dialogue interaction includes generating a hierarchical tree representation of a set of hierarchical data entities, and identifying a leaf node in the hierarchical tree representation. A system for managing dialogue interaction includes a hierarchical data format having a plurality of hierarchical data entities, and a dialogue interaction manager that manages a dialogue with a user based upon the hierarchical data format.

In one example embodiment, an apparatus includes a policy repository for storing a policy for application interaction. The policy defines, for a subscriber, a priority associated with a set of specific application identifiers. The priority further defines establishment priority and retention priority for an application identified by a selected application identifier. Another example embodiment includes an apparatus including a processor operable to evaluate a policy for application interaction. The policy defines, for a subscriber, a priority associated with a set of specific application identifiers. The priority further defines establishment priority and retention priority for an application identified by a selected application identifier. The processor is further operable to execute a decision for the subscriber based on the evaluation of the policy.

Autonomous biologically based learning tool system(s) and method(s) that the tool system(s) employs for learning and analysis of performance degradation and mismatch are provided. The autonomous biologically based learning tool system includes (a) one or more tool systems that perform a set of specific tasks or processes and generate assets and data related to the assets that characterize the various processes and associated tool performance; (b) an interaction manager that receives and formats the data, and (c) an autonomous learning system based on biological principles of learning. Objectively generated knowledge gleaned from synthetic or production data can be utilized to determine a mathematical relationship among a specific output variable and a set of associated influencing variables. The generated relationship facilitates assessment of performance degradation of a set of tools, and performance mismatch among tools therein.

An approach is provided for indirectly connecting a customer's mobile smart device to a point of sale computer located at a business when the customer is making a purchase at the business. The customer's mobile smart device and the POS computer communicate over the Internet with a customer interaction manager executing on an Internet server. This provides an easy to use interface for the customer and allows the customer to receive information and send requests to the business without having to wait for personnel working at the business to be available.

Systems and methods for negotiating a future communication are provided to facilitate interaction between persons who wish to interact but who presently may not be in a position or find it desirable to do so. Each party may be provided with an interaction manager that allows the parties to negotiate future time(s) for future communication by ascertaining mutually available free time and selecting from among these times. The parties may also elect to defer a communication until a particular communication channel becomes available.

A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.

Disclosed is a method for providing multi-screen service of a mobile terminal, the method including requesting and obtaining information on a second display device if the mobile terminal is connected with a cradling stand; activating a predetermined wireless communication interface and searching for a peripheral device using a network manager so as to connect the mobile terminal with the peripheral device; if the multifunctional remote control device is found and is connected with the mobile terminal, managing linkage between the mobile terminal and the multifunctional remote control device using an interaction manager; and if a service request signal is received from the multifunctional remote control device for the mobile terminal, changing screen information of the mobile terminal in accordance with characteristics of the second display device using a display manager and displaying the changed screen information on a display unit of the second display device.

A system for proximity-based patron discovery and group creation, comprising a patron management server that receives location and ID information from a plurality of client devices via a network, directs a patron interaction manager, groups client devices based on information similarities, and produces group information for a group; and a display manager that presents group information for review.

The invention discloses a multi-screen interaction system and a method based on a single host and a single system. The system comprises an operation interface setting module, a multi-screen interaction manager, an interactive information control instruction module, a message management module, an input and state management module and a multi-screen interaction strategy configuration table, whereinthe multi-screen interaction manager is used for adapting to different screens and functions according to the corresponding relation of the strategy configuration table; the interactive information control instruction module is used for collecting input of a user on each screen, polling information input in each screen and inputting different requests to the host based on touch control and key operation; and the input and state management module is used for uniformly controlling and adjusting the state of each screen according to the function configuration in the multi-screen interaction strategy configuration table. According to the invention, multi-screen interaction is carried out in one system, the calculation overhead is low, the response speed is high, synchronous or asynchronous display control of each screen can be flexibly configured through the strategy configuration table, hardware only uses one host, and the hardware scheme is simple and low in complexity.

A system for interactive media skimming and search on a device comprises a scene manager building a model of a 3D scene of a multimedia segment of the media visible on a screen of the device, facets of scene objects in the 3D scene are used to dynamically convey visual imagery as a texture from a multimedia source and maintaining a logical navigable relationship between the scene objects, the object facets and the multimedia segments, and further comprising an interaction manager, a user manager securely storing user information and preferences, a playback component initiating rough or high definition playback, a texturizer creating a 2D texture artifact from a set of the multimedia segments in the media for a 3D facet, a transformer transforming and modifying pixels, a cache and scene heuristics maintaining a set of 3D scenes comprising objects, object facets, a virtual camera, and positions of the objects.

A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.

Systems, methods, and computer program products for providing service interaction and mediation in a communications network are disclosed. According to one aspect, the subject matter described herein includes a system for providing service interaction and mediation in a communications network. The system includes a communications interface for receiving a client-to-SCIM message from a service client; and a service capability interaction manager (SCIM) module for providing service interaction between the service client and multiple application servers providing different types of services. Providing the service interaction includes receiving, from the communications interface, the client-to-SCIM service interaction message, and, in response to receiving the client-to-SCIM message, generating multiple SCIM-to-server messages and sending the SCIM-to-server messages to multiple application servers. Providing the service interaction also includes receiving multiple server-to-SCIM service interaction messages from at least some of the application servers that received the SCIM-to-server messages, and, in response to receiving the server-to-SCIM messages, generating a SCIM-to-client message containing an aggregation of at least a portion of data from at least some of the server-to- SCIM messages, and sending the SCIM-to-client message containing the aggregation to the service client via the communications interface.

A system for operating multiple microphones for synchronized voice interaction, comprising an interaction manager that receives speech-based interaction from a plurality of audio input devices and provides audio feedback to a plurality of audio output devices, a synchronization manager that receives a plurality of audio streams and synchronizes the streams for playback, a plurality of audio input devices each comprising at least a microphone, and a plurality of audio output devices each comprising at least a speaker, and a method for operating multiple microphones for synchronized voice interaction.

A voice server can be located, temporarily allocated, and sent audio. The results are returned to a voice client, and the voice server is deallocated for use by the next person talking into their client browser. Voice channels and IVR ports are initially set up by a switch and the IVR using conventional audio protocols. The voice channels are not initially connected to the client. The switch handles the allocation and deallocation of IVR voice channels without having to communicate further with the IVR. A user indicates to the client device that he wishes to initiate a voice interaction during an X+V session. This translates to a request on the CTRL channel to synchronise XHTML and VXML forms as a trigger for the VXML browser to execute a conversational turn. A multiplexer intercepts this control command and establishes a virtual voice circuit between the client device and an existing open but unattached voice port. The virtual circuit is established without having to set up an RTP channel. The CTRL signal is then forwarded to an interaction manager so that the conversation can take place. At the end of the conversation the virtual circuit is disconnected.

A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.