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62 results about "Dialog management" patented technology
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Method and Apparatus for Managing Dialog Management in a Computer Conversation
Owner:NUANCE COMM INC
System for handling frequently asked questions in a natural language dialog service
InactiveUS7197460B1Improve customer relationshipEfficient mannerSpeech recognitionInput/output processes for data processingSpoken languageDialog management
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer the frequently asked question.
Owner:NUANCE COMM INC
Voice-enabled dialog system
ActiveUS7869998B1Improve customer relationshipEfficient mannerSpeech recognitionSpecial data processing applicationsSpoken languageDialog management
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer the frequently asked question.
Owner:NUANCE COMM INC
Spoken dialog system based on dual dialog management using hierarchical dialog task library
ActiveUS20140136212A1Reduce difficultyEffective dialog flowAutomatic exchangesSpeech recognitionSpoken languageDialog management
Owner:ELECTRONICS & TELECOMM RES INST
Speech Recognition Dialog Management
InactiveUS20090018829A1Increase flexibilityEasy and faster and more productive to interactSpeech recognitionNatural language processingDialog management
Described is a speech recognition dialog management system that allows more open-ended conversations between virtual agents and people than are possible using just agent-directed dialogs. The system uses both novel dialog context switching and learning algorithms based on spoken interactions with people. The context switching is performed through processing multiple dialog goals in a last-in-first-out (LIFO) pattern. The recognition accuracy for these new flexible conversations is improved through automated learning from processing errors and addition of new grammars.
Owner:METAPHOR SOLUTIONS
Dialog management system and method for processing information-seeking dialogue
A dialog management apparatus and method for processing an information-seeking dialogue with a user and providing a service to the user by prompting the user for a task-oriented dialogue may be provided. A hierarchical topic plan in which pieces of information are organized in a hierarchy according to topics corresponding to services may be used to prompt the user to change an information-seeking dialogue to a task-oriented dialogue, and the user may be provided with a service.
Owner:SAMSUNG ELECTRONICS CO LTD
Method and apparatus for performing dialog management in a computer conversational interface
A dialog management system functions to manage the dialog between a user of a computer system and one or more speech enabled software applications. The user provides spoken input to a microphone connected to the computer system, and hears responses from one or more applications through a speaker connected to the computer system. The dialog management system includes a dialog manager, a turn manager, a speak queue, dialog contexts, and dialog state. The dialog manager provides top-level control of the dialog and stores responses based on the user's spoken input in a speak queue for later output to the user. The turn manager controls delivery of the responses to the user based on the dialog context and the dialog state, to provide a polite dialog with the user that enables the user to be in control of the dialog. The dialog context provides information about each dialog. The dialog state provides information about whose turn it is (computer or user) to speak.
Owner:NUANCE COMM INC
Method and system for providing multiple services via a point-of-sale portal architecture
ActiveUS20080195465A1Hand manipulated computer devicesPayment protocolsDialog managementSystems management
A secure point-of-sale (POS) portal architecture for delivering multiple services is provided. According to one exemplary aspect of the architecture, a number of services offered by various parties are integrated for delivery to merchants. The parties offering the services include, for example, payment processors and merchant acquirers and other external value-added service providers. The integrated services, in turn, are offered to merchants and / or their respective customers via one or more POS devices and its supporting system infrastructure at the merchant locations. The integrated services include, for example, acceptance of multiple payment instruments, payment processing, user dialog management, sales promotion and customer support, loyalty programs, back office processing, receipt capture, employee training, risk management, dispute resolution, system security, system administration etc. Moreover, these integrated services may be customized based on a merchant's particular requirements to provide a specific environment for delivering these services.
Owner:VISA USA INC (US)
Translating apparatus and method, and recording medium used therewith
InactiveUS6952665B1Fluent conversationAccurate translationNatural language translationProgram controlDialog managementMachine translation
A translating apparatus includes a speech recognition unit, a machine translation unit, a speech synthesizing unit, and a dialog management unit. The speech recognition unit recognizes input speech, and supplies the result of the speech recognition to the machine translation unit. The machine translation unit translates the result of the speech recognition. When a Japanese-speaking user and an English-speaking user speak to each other, the dialog management unit stores a history of dialogs, and determines based on the dialog history and prestored knowledge whether the result of the translation by the machine translation unit is unnatural compared with the flow of the dialog. When the result of the translation is unnatural, the dialog management unit outputs, to the machine translation unit, information representing the unnatural result. This controls the machine translation unit to perform translation again.
Owner:SONY CORP
System for handling frequently asked questions in a natural language dialog service
InactiveUS20090070113A1Improve usabilityImprove customer satisfactionSpeech recognitionInput/output processes for data processingSpoken languageDialog management
Owner:NUANCE COMM INC
System, method, and programming language for developing and running dialogs between a user and a virtual agent
InactiveUS20050080628A1Easy to manageImprove the level ofAutomatic exchangesSpeech recognitionCommunication interfaceDialog management
A speech dialog management system where each dialog is capable of supporting one or more turns of conversation between a user and virtual agent using any one or combination of a communications interface and data interface. The system includes a computer and a computer readable medium, operatively coupled to the computer, that stores scripts and dialog information. Each script determines the recognition, response, and flow control in a dialog while an application running on the computer delivers a result to any one or combination of the communications interface and data interface based on the dialog information and user input.
Owner:METAPHOR SOLUTIONS
Method and system for providing multiple services via a point-of-sale portal architecture
ActiveUS20070094085A1Hand manipulated computer devicesPayment protocolsDialog managementSales promotion
A secure point-of-sale (POS) portal architecture for delivering multiple services is provided. According to one exemplary aspect of the architecture, a number of services offered by various parties are integrated for delivery to merchants. The parties offering the services include, for example, payment processors and merchant acquirers and other external value-added service providers. The integrated services, in turn, are offered to merchants and / or their respective customers via one or more POS devices and its supporting system infrastructure at the merchant locations. The integrated services include, for example, acceptance of multiple payment instruments, payment processing, user dialog management, sales promotion and customer support, loyalty programs, back office processing, receipt capture, employee training, risk management, dispute resolution, system security, system administration etc. Moreover, these integrated services may be customized based on a merchant's particular requirements to provide a specific environment for delivering these services.
Owner:VISA USA INC (US)
System and method for dialog management within a call handling system
A system and method for dialog management within a call handling system is disclosed. The method discloses: initiating a dialog between a contact and an operator; monitoring a dialog attribute; presenting an instantaneous value of the dialog attribute on an operator display; and effecting a dialog rule in response to a value of the dialog attribute. The system discloses means for effecting the method.
Owner:HEWLETT PACKARD DEV CO LP
Method of handling frequently asked questions in a natural language dialog service
ActiveUS8645122B1Improve customer relationshipEfficient mannerNatural language data processingSpeech recognitionSpoken languageDialog management
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer frequently asked questions.
Owner:NUANCE COMM INC
System and method of spoken language understanding in a spoken dialog service
InactiveUS7451089B1Improve usabilityImprove customer satisfactionSpeech recognitionInput/output processes for data processingSpoken languageDialog management
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer the frequently asked question.
Owner:NUANCE COMM INC
Dialog management system
A dialog management system has an incoming dialog manager (2) for receiving customer information. It automatically updates a profile database and passes data to a segmentation manager for (3) for dynamically determining a current customer segment. In real time, a segmentation decision is used by a feedback manager (10) to generate questions for the customer. Thus the managers (2, 3, 10) operate in a real time cycle involving the customer to gather data and assist the customer as if a personal service were being provided.
Owner:COMHRA
Dialog management system and dialog management method
InactiveUS20160163314A1Natural language data processingSpeech recognitionEstimated WeightDialog management
An intention estimated-weight determination processor 9 determines an intention estimated weight on the basis of an intention hierarchical graphic data 8 and an activated intention. A transfer node determination processor 10 determines an intention to be newly activated through transition, after correcting an intention estimation result according to the intention estimated weight. A dialog turn generator 13 generates a turn of dialog from the activated intention. A dialog management unit 2 controls, when a new input is provided due to the turn of dialog, at least one process among processes performed by an intention estimation processor 7, the intention estimated-weight determination processor 9, the transition node determination processor 10 and the dialog turn generator 13, followed by repeating that controlling, to thereby finally execute a setup command.
Owner:MITSUBISHI ELECTRIC CORP
Dialog management method and device
InactiveCN105589848AImprove sexual functionImprove acceleration performanceNatural language data processingSpeech recognitionUser inputDialog management
The invention provides a dialog management method and device. The dialog management method comprises the following steps: obtaining a text converted by voice input by a user; performing semantic recognition of the text so as to obtain the intention of the user; matching the intention of the user with a skip condition; and skipping to a corresponding agent module according to the skip condition matched with the intention of the user so as to execute the function of the agent module, such that an execution result is obtained. According to the invention, a finite-state machine is combined with Agent; the device has the ability to build a complex and difficultly-formalized dialog; and thus, the dialog management functionality and expandability are improved.
Owner:BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
State machine based context-sensitive system for managing multi-round dialog
InactiveUS20180004729A1Improve accuracyImprove user experienceSemantic analysisSpeech recognitionDialog managementComputer module
The present invention discloses a state machine based context-sensitive multi-round dialog management system, comprising: an input module, for receiving multi-modal input information from a user; an intention identification engine module, for identifying intention information in the multi-modal input information; an intention module, for bringing multiple intention information identified by the intention identification engine module into one-to-one correspondence with multiple intention sub-modules at back ends; a state machine module, comprising a plurality of state machines for managing a relevant context in the dialog management system and providing support for an output result; an instruction parsing engine module, comprising a plurality of instruction parsing engine sub-modules for parsing corresponding intention information and acquiring the parsed multiple intention information; and an output module, for acquiring policy information according to the results from the parsing engine module and the intention identification module, and transmitting the policy information to the state machine module.
Owner:SHENZHEN GOWILD ROBOTICS CO LTD
Communication network system and method for providing business proxy function and business proxy device thereof
InactiveCN101132405ARadio/inductive link selection arrangementsData switching networksDialog managementService control
This invention provides a communication network system and a method providing service proxy function and a service proxy device, in which, the system includes: a user signed data server storing signed data of users and connected to a service proxy entity, a service control entity providing service to users and connected to the service proxy entity, a session control entity providing session control and register service and connected to the proxy entity and a service proxy entity including at least one of the following functions: controlling triggering communication processed at the present to a specific service control entity, providing interaction management service of multiple services, providing a service combining multiple services to a new mixed service, dialog management service, user management service, monitor service, charge service, IMS applied service and non-IMS applied service.
Owner:HUAWEI TECH CO LTD
Method of Handling Frequently Asked Questions in a Natural Language Dialog Service
InactiveUS20140149121A1Improve usabilityImprove customer satisfactionNatural language data processingSpeech synthesisSpoken languageDialog management
Owner:NUANCE COMM INC
Intelligent dialog management apparatus and method
An intelligent dialog processing apparatus and method. The intelligent dialog processing apparatus includes a speech understanding processor, of one or more processors, configured to perform an understanding of an uttered primary speech of a user using an idiolect of the user based on a personalized database (DB) for the user, and an additional-query processor, of the one or more processors, configured to extract, from the primary speech, a select unit of expression that is not understood by the speech understanding processor, and to provide a clarifying query for the user that is associated with the extracted unit of expression to clarify the extracted unit of expression.
Owner:SAMSUNG ELECTRONICS CO LTD
System and method for dialog management within a call handling system
Dialog management within a call handling system includes monitoring a dialog between a contact and an operator. A first dialog attribute confidence score is generated based on an acoustical analysis of the dialog, and a second dialog attribute confidence score is generated based on a keyword analysis of the dialog. The first and second dialog attribute scores are combined, and a rule is effected in response to a value of the combined dialog attribute score.
Owner:HEWLETT PACKARD DEV CO LP
Dialog management system
ActiveUS20170270921A1Quick implementationReduce complexityNatural language data processingAutomatic exchangesDynamic fieldDialog management
A dialog management system functioned by a special search algorithm, the search algorithm comprises the rule of recognizing the phrase directly, converting the words into terms, filtering the adjacency terms and recognizing, the dynamic field the Dialog Management System comprises: an application conducting a predefined operation between a user and a terminal; an input unit receiving an utterance from the user; recognition unit recognizing and converting the received utterance from sound into sequential words in a written text; processor; wherein the processor comprises dynamic field recognition unit; conversion unit, filter unit, a matching unit; a database storing a dictionary that includes the all of the definition of words and the word-term list.
Owner:SESTEK SES VE ILETISIM BILGISAYAR TEKN SAN VE TIC AS
Method for dialog management
ActiveUS7167832B2Simple formulaEasy to implementNatural language data processingAutomatic exchangesSpoken languageContinuation
A spoken dialog system and method having a dialog management module are disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise an error-handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.
Owner:NUANCE COMM INC
Dialog management apparatus and method
An intelligent dialog processing apparatus and method. The intelligent dialog processing apparatus includes a speech understanding processor, of one or more processors, configured to perform an understanding of an uttered primary speech of a user using an idiolect of the user based on a personalized database (DB) for the user, and an additional-query processor, of the one or more processors, configured to extract, from the primary speech, a select unit of expression that is not understood by the speech understanding processor, and to provide a clarifying query for the user that is associated with the extracted unit of expression to clarify the extracted unit of expression.
Owner:SAMSUNG ELECTRONICS CO LTD
Dialog management method and device
ActiveCN105049260ASolve the problem of excessive number affecting system performanceEnable Screening ManagementData switching networksComputer networkLog management
The invention provides a dialog management method and device, relates to the field of cluster management, and aims to solve the problem of influence on the system performance caused by excessive dialogs. The method comprises the following steps: maintaining a dialog buffer queue, and storing generated dialogs in the dialog buffer queue; when a new dialog is generated, checking whether or not an existing dialog which is the same as the new dialog exists in the dialog buffer queue; and when the existing dialog which is the same as the new dialog exists, combining the new dialog into the existing dialog instead of adding any item which separately corresponds to the new dialog in the dialog buffer queue. The technical scheme provided by the invention is suitable for a cluster management system, and screening management of dialog information is realized.
Owner:INSPUR BEIJING ELECTRONICS INFORMATION IND
Multi-level confidence measures for task modeling and its application to task-oriented multi-modal dialog management
InactiveUS20050004788A1Maximize probabilitySpeech recognitionProgram controlTask completionDialog management
A method and system (102) is provided for a multi-modal task-oriented dialog management implemented on a computer-based system. The system (102) maximizes the probability of successful task completion after a task is requested (302). Every task is associated with a task model comprising recipes, acts, parameters and modalities. Confidence measures are calculated at various levels for each task. The confidence measures represent the probability of success of the action depending on the user preferences. The most suitable recipe, act, parameter and modality are selected at runtime using the provided confidence measures (304) to maximize the probability of task completion. After each act, confidence measures are modified (312) depending on the user response, and the next suitable act is accordingly selected. Optionally, a post evaluation module (PEM) is provided for monitoring the user response and modifying the formulation for the confidence measures calculation.
Owner:MOTOROLA INC
System and Method for Implementing Adaptive Window and Dialog Management
InactiveUS20080295025A1Office automationExecution for user interfacesData processing systemDialog management
A system and method for implementing adaptive window and dialog management on a data processing system. A user interface enables a user to interact with a primary program and at least one secondary program, and wherein the at least one secondary program notifies the user of at least one condition that request user attention via at least one pop-up window that steals focus from the primary program by placing the at least one pop-up window in a foreground position and redirects all user input to the at least one pop-up window. A monitor establishes usage patterns of the user while utilizing the user interface. A focus manager and adaptive engine utilize the usage patterns from the monitor to adaptively manage display of the at least one pop-up window.
Owner:IBM CORP
System and method for optimizing processing speed to run multiple dialogs between multiple users and a virtual agent
InactiveUS20060031853A1Increase speedMinimize overheadInterprogram communicationAutomatic exchangesCommunication interfaceDialog management
A speech dialog management system where each dialog is capable of supporting one or more turns of conversation between a user and virtual agent using any one or combination of a communications interface and data interface. The system includes compiled application libraries, which determine the recognition, response, and flow control in a dialog with a user. A process of execution of a compiled application library runs throughout the conversation, putting itself into a dormant state in between processing of the communications from the user. A script manager brokers information between the processes of execution of the compiled application libraries and many communications with users.
Owner:METAPHOR SOLUTIONS
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