3 results about "Dialog management" patented technology

Systems and methods for automatically and continuously processing communications exchanged among users and automated agents and corresponding user behaviors are provided to dynamically generate topical communications sessions from ongoing communications sessions. The topical communications sessions are implemented to reduce the cognitive effort of conversation management within existing communications sessions where topical drift may occur. The framework allows users to submit multimedia inputs that are classified by the systems and methods and automatically routed to appropriate communications containers.

A computer-implemented method dynamically routes and processes user queries in a bot-builder system. The method involves receiving a user query and routing the user query to a Personal Info Retrieval Module, a Document Retrieval Module, and a Tool Manager. The Personal Info Retrieval Module retrieves and updates personal information in real time through API calls. The Document Retrieval Module and Tool Manager retrieve document and tool embeddings from corresponding vector stores. An AI model processes the user query to generate query embeddings, performing similarity searches against the document and tool embeddings. The retrieved information is combined with the user query and chat history to form a comprehensive input, which the AI model processes to determine an appropriate response. The response is generated using existing knowledge or by invoking an external tool. The system includes real-time updates, leveraging historical interaction records and external services and integration of external tools.