Intelligent dialog management apparatus and method

Abstract

An intelligent dialog processing apparatus and method. The intelligent dialog processing apparatus includes a speech understanding processor, of one or more processors, configured to perform an understanding of an uttered primary speech of a user using an idiolect of the user based on a personalized database (DB) for the user, and an additional-query processor, of the one or more processors, configured to extract, from the primary speech, a select unit of expression that is not understood by the speech understanding processor, and to provide a clarifying query for the user that is associated with the extracted unit of expression to clarify the extracted unit of expression.

Description

[0001] This application claims priority from Korean Patent Application No. 10-2015-0131861 filed with the Korean Intellectual Property Office on September 17, 2015, the entire disclosure of which is hereby incorporated by reference for all purposes. technical field [0002] The following description relates to an intelligent dialog management device and method for processing a user's utterance. Background technique [0003] For general automatic speech-based dialogue agents, the level of understanding of natural language through the agent's technical capabilities largely controls the agent's overall interactive performance. The technology behind automatic natural language understanding is a challenge due to the different degrees of freedom that speakers exercise in their utterances and the level of sensitivity to speech recognition errors. For speech-based dialog agents, personalization can be performed in an initial step by relying on the speaker's stored personal informati...

AI Technical Summary

Problems solved by technology

Furthermore, in this general speech recognition process, due to the lack of such computer technology, when parts of spoken phrases are not recognized, the user must learn from a language model (e.g., as a model based on how often words are used together) generated display list of possible corresponding words, or the speaker is asked to repeat the entire spoken phrase, and if the same part is still not recognized, the entire spoken phrase is determined to be unrecognizable

Therefore, voice-based intelligent dialog agents have problems and shortcomings that clearly arise in computer or processor technology, such as failure to recognize spoken commands or queries, inefficiency or inaccuracy of such automatic agents, and even inability to be used for dialog recognition. )

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