90results about How to "Improve customer satisfaction" patented technology

The present invention is related to a method for issuing a credit card to a customer in combination with providing credit management information services for the customer. Customers are solicited by various means and a credit account is offered to the customer. The exact terms of the credit account offered depend on the creditworthiness of the customer. The customer also receives credit management information services including information as to what actions the customer could take to improve the customer's credit rating and improve the terms of the credit account. After a credit account is issued to the customer, the customer receives additional and on-going credit management information services, including credit management information based on the customer's use of the credit account.

Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.

Utility failures are automatically detected and potential causes for these failures are automatically located and identified without having to physically search a utility provider's network. Detection systems capable of monitoring utility status are located at each, or a subset, of the customer premises serviced by a utility provider. A monitoring system, capable of correlating the geographical location of the detection systems with the geographical location of the equipment that comprises the utility provider's network, is located at a utility provider and interconnects with the detection systems through a communications network. The monitoring system queries the detection systems to determine utility status and to subsequently locate an outage and deduce a possible cause for the outage. Detection systems can also be configured to automatically contact the monitoring system to report utility status. The monitoring system is also capable of sending customer based information messages to the detection systems.

A system for managing customer involvement with a contact center involves one or more monitoring applications executing on one or more computerized servers associated with the contact center, the applications monitoring communications between individual customers and the center; and a rules engine executing on the one or more computerized servers, the rules engine accessible to the monitoring application, the rules engine enabled to generate and implement business rules. Upon detection by one of the monitoring applications of an instance of unsuccessful or incomplete interaction between a customer and the contact center, session data determined during monitoring is used by the rules engine to determine contact center-initiated activity to be implemented to establish new communication with the customer to resolve issues related to the unsuccessful or incomplete interaction.

A geographic database of the subject invention interfaces with the Point-of-Sale system in a Quick Service Restaurant to optimize the sequence and pairing of delivery orders based on customer location, driver availability and prioritized real-time information.

The system optionally communicates with GPS-enabled cellular or Wi-Fi communication devices to provide turn-by-turn navigation information to the driver and enable supplementary location information and other communication exchanges between the driver and the dispatch location during the delivery process.

The system may be configured to aggregate a number of local delivery areas into a virtualized delivery system allowing further optimization of driver resources and to enhance capacity utilization across participating order-dispatch locations.

Provided are a method, system, and program for servicing customer requests for at least one product. At least one queue is maintained in a service computer indicating at least one customer requesting product support for the at least one product. Requests for customer service are received from customer computers used by customers over a network. Transmitted to the customer computers of customers indicated in the queue is chat session content between a technical support agent and one customer indicated in the queue.

The methods, apparatus, and systems described herein are designed to route customer communications to the best available agent. The methods include predicting a personality type of the customer, determining the occupancy level of agents to provide a list of available agents, providing a routing recommendation based on the predicted personality type of the customer and agent data such as proficiency in handling customers with the predicted personality type, and/or analyzing real-time customer-agent interactions.

A method and system for dynamic queuing utilizes a SIP messaging structure within a call center's architecture for interacting with a caller. The method and system can be used for ACD services developed for IP telephony using SIP as the signaling protocol. A SIP subscriber can also interact with an ACD system in the Public Switched Telephone Network (PSTN) work space. In the latter case, a PSTN-to-IP gateway carries the bearer path and call level signaling between the two spaces, and corresponding Computer Telephony Integration (CTI) signaling links are used for linking the ACD specific signaling between the two spaces.

The methods, apparatus, and systems described herein facilitate optimizing routing decisions. The methods include retrieving and/or predicting a profile of a current customer and future customers, determining which agents are currently available and which agents are expected to be available, and providing a routing recommendation based on the profile retrieval or prediction for the current customer and the future customers, and the currently available agents' and expected available agents' proficiency at handling customers with the retrieved and/or predicted profiles.

Certain example embodiments described herein relate to security systems and/or methods for cloud computing environments. More particularly, certain example embodiments described herein relate to the negotiation and subsequent use of Trading Partner Agreements (TPAs) between partners in a Virtual Organization, the TPAs enabling resources to be shared between the partners in a secure manner. In certain example embodiments, TPAs are negotiated, an algorithm is executed to determine where an executable is to be run, the resource is transferred to the location where it is to be run, and it is executed—with the TPAs collectively defining a security policy that constrains how and where it can be executed, the resources it can use, etc. The executable may be transferred to a location in a multipart (e.g., SMIME) message, along with header information and rights associated with the executable.

A lie-down massager includes a base frame having a top panel, a rider provided below the top panel of the base frame, a guide member movably engaged between the base frame and the rider to enable the rider to make a horizontally reciprocal movement relative to the base frame, massage bumps that move vertically along an elongated top opening of the elongated top panel of the base frame, and a lifter that holds the massage bumps and adjusts the height of the massage bumps. The lifter includes a top plate, a bottom plate, a fluid operated cylinder fixed to the bottom plate, and a spring fixed between the top plate and the bottom plate. The fluid operated cylinder has a cylinder shaft that is moved by pressurized fluid overcoming the force of the spring, and a guide shaft and a guide bearing that have a square cross section.

In one example, A method for controlling a powertrain of a vehicle with wheels, the vehicle having a pedal actuated by a driver, is described. The method may include generating powertrain torque transmitted to the wheels in a first relation to actuation of the pedal by the driver during a first condition where said transmitted torque causes said wheels to slip relative to a surface; overriding said driver actuated powertrain torque to control said slip; and during a second condition after said first condition where said vehicle is moving less than a threshold, generating powertrain torque transmitted to the wheels in a second relation to actuation of the pedal by the driver, where for a given pedal position, less powertrain torque is transmitted with said second relation compared to said first relation.

A method for providing an order includes receiving an identifier for a customer order, which is to be provided at a merchant location, and a customer mobile device identifier through a network at a tracking device. The identifier for the customer order is associated with the customer mobile device identifier. A location of a customer mobile device that is associated with the customer mobile device identifier is determined. A distance between the customer mobile device and the merchant location is determined. The identifier for the customer order along with arrival information for the customer that is based on the distance between the location of the customer mobile device and the merchant location is then provided for display. A merchant at the merchant location may then make determinations about how to provide the customer order based on the customer arrival information.

In accordance with embodiments, there are provided mechanisms and methods for analyzing monitored usage of a resource. These mechanisms and methods for analyzing monitored usage of a resource can enable optimized resource utilization, increased revenue, improved customer satisfaction, more efficient resource allocation, etc.

An agent selection system for selecting agents during call routing in a contact center is provided. The agent selection system includes a data mining module to mine agent related data from preconfigured resources e.g., social networking sites. The agent selection system further includes a profile module to build one or more agent profile based on the mined agent related data. The agent selection system further includes a mapping module configured to map a customer profile in a customer work request with the one or more agent profile. The agent selection system further includes a selection module to select an agent for handling the customer work request based on mapping between the customer profile and the one or more agent profile.

The invention relates to a mobile terminal realizing hot plug of a SIM card and a SIM card hot plug method. The mobile terminal comprises a baseband processor, an antenna connected with the baseband processor through a radio frequency circuit, a memory connected with the baseband processor and a SIM card holder. The mobile terminal is characterized in that the SIM card holder is provided with an electronic switch; and in operation, the electronic switch can trigger low level or high level by drawing or plugging the SIM card, and further trigger software operating on the baseband processor to carry out the operation of drawing the SIM card or plugging the SIM card. The mobile terminal and the method mainly solve the technical problems that the prior mobile terminal software regular detecting method cannot find the operations of the drawing and the plugging of the SIM card in real time, and easily causes misoperation of a user; and the proposal realizes the hot plugging and drawing of the SIM card of the mobile terminal, ensures that the mobile terminal can correctly identify the operation of the drawing or the plugging of the SIM card under a startup state, and ensures normal operation of the mobile terminal.

In a computer-implemented method, one or more digital aerial images of a property of a current or potential policyholder may be received. The digital aerial image(s) (e.g., camera images, spectrometer images, LiDAR images, etc.) may be processed according to one or more image analysis techniques to determine one or more features of the property. The property feature(s) (e.g., tree heights, distances between trees and homes, sizes and/or masses of tree limbs, presence of ice dams, etc.) may be analyzed to determine a risk of damage to a structure or object located on the property. Based on the risk of damage, a risk output that includes (i) an indication of whether action should be taken to mitigate the risk of damage, (ii) an indication of whether insurance coverage associated with the structure or object should be offered, and/or (iii) a measure of the risk of damage, may be generated.

The disclosures made herein are directed to systems and methodologies that assist in the management and operations of a venue, such as a movie theater or arena. Such assistance is provided by integrating data/information from distinct systems and/or sources into a single system. Advantages of such a system include, but are not limited to, sensing the presence of patrons at designated locations within the venue (e.g., patrons, visitors and the like), determining unauthorized seating, allowing patrons to request service at the venue and provide an overall improved patron experience in the interest of improving revenue through repeat visits, and increasing patron spending during each visit to the venue.

A tray 2 includes a holder 10 into which a golf ball is to be set. The holder 10 has: in an upper surface thereof and a lower surface thereof, openings 46 and 48 from which parts of the golf ball are exposed, respectively; and a contact portion 52 that comes into contact with the golf ball to fix in place the golf ball. The holder 10 is invertible. Preferably, the tray 2 further includes a base plate 12 on which the holder 10 is mounted. The base plate 12 has a stopper 72 that comes into contact with the golf ball set into the holder 10. The golf ball is fixed to the holder 10 such that the position of the center of the golf ball is caused to agree with the position of the center of the holder 10 in a thickness direction thereof due to this contact.

A lie-down massager includes a base frame having an elongated top panel, through which an elongated top opening is formed centrally and lengthwise, a rider provided below the elongated top panel of the base frame, a guide member movably engaged between the base frame and the rider so as to enable the rider to make a horizontally reciprocal movement relative to the base frame, massage bumps that move vertically and/or horizontally along the elongated top opening of the elongated top panel of the base frame, and a lifter that holds the massage bumps and adjusts the height of the massage bumps. The lifter includes a hydraulic actuator that vertically moves the massage bumps, and a hydraulic controller that controls operation of the hydraulic actuator by controlling hydraulic oil flow on both sides of a plunger inside the hydraulic actuator.

A system for correcting or updating a mobile identification number in a cellular telephone portion of a telematics unit installed in a vehicle allows service providers to resolve duplicate entries. A wireless service provider stores a triplicate entry in their HLR for cellular telephones associated with a number of telematics unit. The triplicate entry includes a MDN, a MIN, and an ESN. If a telematics unit's triplicate entry is an invalid combination, resulting, e.g., in call failure, the system provides an efficient mechanism whereby the service provider can update the MIN of each cellular telephone in one or more telematics units to eliminate duplicate entries.

Utilizing geo-fencing technology on mobile devices, notifications are sent to a user when they enter a variable sized radius of a merchant offering an eReward. The notification may allow the user to redeem the reward directly from the notification, by allowing the user to confirm their intent and causing the user to receive a terms and conditions alert. Once the terms and conditions alert is accepted, the user will hit a website end-point that will deduct the points from the eRewards account and present the eReward to the mobile client device, e.g., into a “passbook” or the like. In a preferred embodiment, only users with the capability to purchase the reward will be notified, and users will be able to one-step redeem the award from the notification itself.

A method to determine and store a location of a ground feature along a route of travel of a vehicle is disclosed. The method includes receiving a user input commanding a change to a vehicle suspension system setting; receiving first location data corresponding to a vehicle location at a time of receipt of the user input; receiving sensor data corresponding to at least one vehicle characteristic from at least one vehicle sensor; calculating a feature location based on the at least one vehicle characteristic; and storing the feature location. In response to a predicted path of the vehicle passing within a threshold distance of the feature location during a subsequent drive cycle, the actuator may be automatically controlled to change the vehicle suspension setting from a first setting to a second setting.

To provide a fixing member for fixing to a recording medium an unfixed image formed with a developer, the fixing member including: a base material; an elastic layer which is provided outside the base material and has an elastic deformation property; and a release layer which is provided outside the elastic layer and promotes separation of the recording medium from the fixing member, wherein the release layer has a plurality of through-holes formed between its front surface and its surface on the opposite side to the front surface, and part of the elastic layer in contact with the release layer can fill the through-holes upon provision of pressure for fixing the unfixed image to the recording medium.

A method and structure for reducing customer dissatisfaction for waiting includes a queue monitoring subsystem which detects an entry of a customer into a waiting queue. A reward computing subsystem calculates a reward for the customer for being in the waiting queue, and a communication subsystem communicates the reward to the customer. At least one of subsystems is automated.

The invention discloses a goods supply management system and method. The goods supply management system comprises a server unit, an information maintenance unit, a purchase unit, a goods supply list generation and saving unit, a B/S query unit and a goods supply list viewing and printing unit. The goods supply management system and method fully integrate the technologies of networks, computers, communication, mobile equipment and the like, overcome the shortcomings of goods supply list filling and transferring modes for suppliers, realize autonomous goods supply list printing for clients through the data storage technology, the PDF electronic document technology and the network technology, enable users to obtain a goods supply list more quickly and flexibly, reduces the cost and improves goods delivery handling efficiency as the manual goods supply list filling and mailing is omitted, and better realize energy conservation and environmental protection.

A system and a method for controlling a torque of an electric vehicle are provided. The system includes a driving information detecting unit that detects a speed of the electric vehicle and a position of an accelerator pedal and a controller that applies an offset torque input from a driver to a basic creep torque line set for creep driving of the electric vehicle to set an offset torque line varied from the basic creep torque line in a negative (−) torque direction. Additionally, the controller calculates a basic creep torque depending on the speed of the electric vehicle based on the basic creep torque line when the offset torque is not input and calculates a driver creep torque depending on the speed of the electric vehicle based on the offset torque line when the offset torque is input.

A method is provided for booking a hotel room that improves the satisfaction level for a consumer and increases revenue for the hotelier. Consumers may benefit from being able to select property-specific and room-specific attributes for which they perceive enhanced value, while property-specific and room-specific attributes that a consumer does not particularly value may be avoided in an effort for the consumer to spend on features they desire. Further, hoteliers may benefit from being able to offer room-specific attributes and add-on features that create additional revenue streams for the hotel. Additionally, the transparency afforded the consumer of the room-specific attributes available versus those selected provides the consumer with a level of expectation that is more aligned with the hotel and the specific room they selected, thereby improving customer satisfaction.

The invention discloses a method for optimizing a power-failure plan based on a genetic algorithm. The power-failure plan is optimized for a distribution network, and a multi-target and multi-constraint plan model is established. The multi-target and multi-constraint plan model mainly comprises a plurality of optimization targets and a plurality of constraints, wherein the optimization targets comprise (1) power supply reliability maximization, (2) safety risk minimization, (3) working capacity balance maximization and (4) power-failure time adjustment amount minimization; and the constraints comprise (1) a same-pole failure-accompanying constraint, (2) a double-power supply constraint, (3) a power supply guaranteeing constraint, (4) a load transfer-supply over-load constraint and (5) a working capacity non-exceeding constraint. On the basis of the multi-target and multi-constraint plan model, the method comprises the following steps of: solving by using a simulated annealing algorithm; coding a decision variable Bik into a character string of which the length is i*k; randomly generating N solutions which serve as initial groups, and evaluating the performance of each solution; and performing operation for G times, evaluating the performance of each solution in the group, and returning an optimal solution.

A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with the rule set.