4 results about "Customer representative" patented technology

The system according to this embodiment aims to enable users to practice effective proposal methods and negotiation strategies in advance, based on the characteristics of their clients' representatives. [Solution] The system according to the embodiment comprises a reception unit, a learning unit, a generation unit, a simulation unit, and a feedback unit. The reception unit inputs information of the contact person of the business partner. The learning unit learns based on the information input by the reception unit. The generation unit generates advice and suggestions based on the data learned by the learning unit. The simulation unit performs a dialogue simulation based on the advice and suggestions generated by the generation unit. The feedback unit inputs feedback on the dialogue performed by the simulation unit.

We provide the system. [Solution] An artificial intelligence method that collects publicly available information and learns human characteristics, A generation means that generates a virtual customer service representative using the artificial intelligence means, A dialogue means for conducting a conversation between a virtual customer representative and a user generated by the generation means, A billing means for measuring and processing usage fees incurred during the aforementioned dialogue, A system that includes this.

There are provided systems and methods for dynamically rendered interface elements during online chat sessions. A user may engage in online communications with another user, such as a communication session between a customer and a customer representative or agent of a merchant. During this communication session, the agent may navigate to particular data on the agent's device, which may be desirable to provide to the customer. For example, the agent may view a particular item of interest to the customer. An application programming interface of the merchant may detect one or more actions or calls associated with this data and may dynamically provide an interface element to transmit data displayed on the agent's device to the customer's device during the communication session. The customer may view a dynamically rendered interface element that allows for processing data during the communication session with the agent.

The present invention relates to a system (1) which enables customer representatives to respond quickly and effectively to requests coming from written channels by using advanced features such as automatic response suggestions, mood analysis, language detection and automatic translation by means of artificial intelligence features integrated into written communication channels in the call centre sector.