11results about "Application programming interface details" patented technology

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

The present disclosure enables lawful interception management (LIM) server integration with a centralized data layer (CDL) server and a converge telephony application server (CTAS). An X1 provisioning request from the LIM server is entertained at the CDL server and the LIM server determines details of the CDL server for target provisioning using an X1 interface. Further, an X2 interface is used by the CTAS to send data to the LIM server. If target is provisioned for interception, the CDL server will transfer X2 records towards LIM server, otherwise the CDL server will discard the data.

An example provides performing a pseudo-call operation to obtain call information and sharing the call information prior to placing the actual call, the example may include receiving a call invite message from an out of band network, transmitting a call alert message to a terminating network indicating a time period, a calling number and a called number, receiving a call at the terminating network from another network, determining whether the calling number and the called number match the received calling number and the called number and the call was received within the time period, and pairing call content with the call.

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).

An indication of an incoming voice call from a first telephone number associated with an end user device and to a second telephone number associated with a client organization of the software as a service (SaaS) platform is received at a SaaS platform. Responsive to receiving the indication of the incoming voice call, end user data associated with the first telephone number is identified. A first communication service, among a plurality of communication services, is identified based on an evaluation of the end user data in view of one or more first conditions defined by the client organization. The incoming voice call is routed to the first communication service.

Provides a search platform that can be customized by entity. The system and method generate a custom entity type including one or more fields containing first data corresponding to a merchant system, receive updates to the first data of the custom entity type, and generate an updated custom entity type. The updated custom entity type is distributed to multiple business listing provider systems that provide search results related to the merchant system in response to search queries from end user systems. The system and method can also generate a search experience interface including multiple input fields. The search experience interface is displayed to an end user for receiving search terms via the first and second input fields in response to a single search operation.

Systems and methods for call routing using generic call control platforms are disclosed. According to one embodiment, a method for processing a communication request may include: (1) receiving, at a WebSocket layer in a call control platform, a communication request from a web application or a native desktop application; (2) identifying, by the call control platform, a destination infrastructure for the communication request; (3) opening, by the call control platform, a persistent connection with the destination infrastructure; (4) translating, by the call control platform, the communication request into low-level calls for the destination infrastructure; (5) routing, by the call control platform, the low-level calls to the destination infrastructure over the persistent connection; (6) receiving, by the call control platform, an acknowledgement from the destination infrastructure over the persistent connection; and (7) executing, by the call control platform, an action consistent with the communication request.

An example provides performing a pseudo-call operation to obtain call information and sharing the call information prior to placing the actual call, the example may include receiving a call invite message from an out of band network, transmitting a call alert message to a terminating network indicating a time period, a calling number and a called number, receiving a call at the terminating network from another network, determining whether the calling number and the called number match the received calling number and the called number and the call was received within the time period, and pairing call content with the call.

To provide a search platform that can be customized by an entity.SOLUTION: A system and a method generate a custom entity type including one or more fields including first data corresponding to a merchant system. An update to the first data of a custom entity type is received, and an updated custom entity type is generated. The updated custom entity type is distributed to multiple business listing provider systems configured to provide search results associated with the merchant system in response to a search query from an end user system. The system and the method can also generate a search experience interface including multiple input fields. The search experience interface is displayed to an end user to receive search terms via a first input and a second input field in response to a single search action.SELECTED DRAWING: Figure 1

An example provides performing a pseudo-call operation to obtain call information and sharing the call information prior to placing the actual call, the example may include receiving a call invite message from an out of band network, transmitting a call alert message to a terminating network indicating a time period, a calling number and a called number, receiving a call at the terminating network from another network, determining whether the calling number and the called number match the received calling number and the called number and the call was received within the time period, and pairing call content with the call.