21results about "Application programming interface details" patented technology

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

An example provides performing a pseudo-call operation to obtain call information and sharing the call information prior to placing the actual call, the example may include receiving a call invite message from an out of band network, transmitting a call alert message to a terminating network indicating a time period, a calling number and a called number, receiving a call at the terminating network from another network, determining whether the calling number and the called number match the received calling number and the called number and the call was received within the time period, and pairing call content with the call.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

The present disclosure enables lawful interception management (LIM) server integration with a centralized data layer (CDL) server and a converge telephony application server (CTAS). An X1 provisioning request from the LIM server is entertained at the CDL server and the LIM server determines details of the CDL server for target provisioning using an X1 interface. Further, an X2 interface is used by the CTAS to send data to the LIM server. If target is provisioned for interception, the CDL server will transfer X2 records towards LIM server, otherwise the CDL server will discard the data.

An example provides performing a pseudo-call operation to obtain call information and sharing the call information prior to placing the actual call, the example may include receiving a call invite message from an out of band network, transmitting a call alert message to a terminating network indicating a time period, a calling number and a called number, receiving a call at the terminating network from another network, determining whether the calling number and the called number match the received calling number and the called number and the call was received within the time period, and pairing call content with the call.

The present disclosure enables integration of a Lawful Intercept Management (LIM) server with a Centralized Data Layer (CDL) server and a Centralized Telephony Application Server (CTAS). The X1 provisioning request from the LIM server is accepted by the CDL server, and the LIM server uses the X1 interface to determine the CDL server details for target provisioning. Furthermore, the X2 interface is used by the CTAS to send data to the LIM server. If the target is provisioned for intercept, the CDL server forwards the X2 record to the LIM server, otherwise the CDL server discards the data.

A system and method for customizing communication processing within a communication platform that includes configuring a service handler, which comprises of at least setting execution code of the service handler; setting an association between the service handler and a communication event of the communication platform; detecting the occurrence of the communication event of a communication facilitated through the communication platform; invoking the service handler in response to the event, which comprises: executing the execution code in a serverless execution environment and generating a service handler response; and augmenting the communication in accordance with the service handler response.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).

An indication of an incoming voice call from a first telephone number associated with an end user device and to a second telephone number associated with a client organization of the software as a service (SaaS) platform is received at a SaaS platform. Responsive to receiving the indication of the incoming voice call, end user data associated with the first telephone number is identified. A first communication service, among a plurality of communication services, is identified based on an evaluation of the end user data in view of one or more first conditions defined by the client organization. The incoming voice call is routed to the first communication service.

Provides a search platform that can be customized by entity. The system and method generate a custom entity type including one or more fields containing first data corresponding to a merchant system, receive updates to the first data of the custom entity type, and generate an updated custom entity type. The updated custom entity type is distributed to multiple business listing provider systems that provide search results related to the merchant system in response to search queries from end user systems. The system and method can also generate a search experience interface including multiple input fields. The search experience interface is displayed to an end user for receiving search terms via the first and second input fields in response to a single search operation.

Systems and methods for call routing using generic call control platforms are disclosed. According to one embodiment, a method for processing a communication request may include: (1) receiving, at a WebSocket layer in a call control platform, a communication request from a web application or a native desktop application; (2) identifying, by the call control platform, a destination infrastructure for the communication request; (3) opening, by the call control platform, a persistent connection with the destination infrastructure; (4) translating, by the call control platform, the communication request into low-level calls for the destination infrastructure; (5) routing, by the call control platform, the low-level calls to the destination infrastructure over the persistent connection; (6) receiving, by the call control platform, an acknowledgement from the destination infrastructure over the persistent connection; and (7) executing, by the call control platform, an action consistent with the communication request.

An example provides performing a pseudo-call operation to obtain call information and sharing the call information prior to placing the actual call, the example may include receiving a call invite message from an out of band network, transmitting a call alert message to a terminating network indicating a time period, a calling number and a called number, receiving a call at the terminating network from another network, determining whether the calling number and the called number match the received calling number and the called number and the call was received within the time period, and pairing call content with the call.

To provide a search platform that can be customized by an entity.SOLUTION: A system and a method generate a custom entity type including one or more fields including first data corresponding to a merchant system. An update to the first data of a custom entity type is received, and an updated custom entity type is generated. The updated custom entity type is distributed to multiple business listing provider systems configured to provide search results associated with the merchant system in response to a search query from an end user system. The system and the method can also generate a search experience interface including multiple input fields. The search experience interface is displayed to an end user to receive search terms via a first input and a second input field in response to a single search action.SELECTED DRAWING: Figure 1

An example provides performing a pseudo-call operation to obtain call information and sharing the call information prior to placing the actual call, the example may include receiving a call invite message from an out of band network, transmitting a call alert message to a terminating network indicating a time period, a calling number and a called number, receiving a call at the terminating network from another network, determining whether the calling number and the called number match the received calling number and the called number and the call was received within the time period, and pairing call content with the call.

In a preferred embodiment, the method of caching media used in a telephony application includes: receiving a media request; sending the media request to a media layer using HTTP; the a media layer performing the steps of checking in a cache for the media resource; processing the media request within a media processing server; and storing the processed media in the cache as a telephony compatible resource specified by a persistent address. The system of the preferred embodiment includes a call router and a media layer composed of a cache and media processing server.

A method includes receiving a first request associated with a first user account, the first request comprising content of a first message and a first plurality of destination endpoints to receive the first message, for each first destination endpoint of the first plurality of destination endpoints, determining communication capabilities of a respective first destination endpoint, for each first destination endpoint of the first plurality of destination endpoints, selecting, from a first plurality of routing options, a first routing option for delivering the first message to the respective first endpoint based at least on the communication capabilities of the respective first endpoint, wherein the first plurality of routing options are associated with different communication services and, for each communication service, different channel protocols corresponding to different service provider, and causing one or more versions of the first message to be transmitted to the first plurality of destination endpoints using one or more first routing options selected for respective first endpoints.

A method includes receiving a first request associated with a first user account and comprising content of a first message, and a second request associated with a second user account and comprising content of a second message, generating a first list of routing options for delivering the first message to a first plurality of destination endpoints, and a second list of routing options for delivering the second message to a second plurality of destination endpoints, determining a first optimal routing option for delivering the first message, determining, a second optimal routing option for delivering the second message, causing one or more versions of the first message to be transmitted to the first plurality of destination endpoints using the first optimal routing option, and causing one or more versions of the second message to be transmitted to the second plurality of destination endpoints using the second optimal routing option.