The invention relates to a digital intelligence verbal skill generation method and device supporting a complex process. The method comprises the following steps that a user interacts with a digital intelligence verbal skill process
library to input a
natural language text; the numerology verbal skill process
library automatically analyzes a
natural language text input by a user by using a
natural language processing technology, and determines the intention and demand of the user; searching related verbal skill information in the
knowledge graph according to the intention and the demand of the user by the numerology verbal skill process
library; the numerology verbal skill process library automatically generates verbal skill responses meeting the intention and the demand of the user by utilizing a
natural language processing model; the numerology verbal skill process library outputs the generated verbal skill response to the user, so that an intelligent and automatic verbal skill interaction process is realized; according to the method, the verbal skill content can be automatically generated and managed, and the problems and requirements of customers can be automatically responded, so that the labor cost and the
time cost are reduced, the generated verbal skill content is high in accuracy and stable in quality, human errors and omissions are avoided, and the quality and the accuracy of the verbal skill are improved.