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161 results about "Service guarantee" patented technology

A service guarantee is a marketing tool service firms have increasingly been using to reduce consumer risk perceptions, signal quality, differentiate a service offering, and to institutionalize and professionalize their internal management of customer complaint and service recovery. By delivering service guarantees, companies entitle customers with one or more forms of compensation, namely easy-to-claim replacement, refund or credit, under the circumstances of service delivery failure. Conditions are often put on these compensations; however, some companies provide them unconditionally.

Micro-flow management

New switching technology relies upon state information for providing a previously unavailable degree of quality of service. In particular, by providing the ability to give service guarantees to uniquely identifiable sets of packets ("micro-flows"), different qualities of service can be offered for each transmission. The QoS associated with each micro-flow is characterized by a set of descriptors. These descriptors are communicated to each switch by the first packet of the micro-flow associated with the descriptors.
Owner:SABLE NETWORKS +1

Micro-flow management

New switching technology relies upon state information for providing a previously unavailable degree of quality of service. In particular, by providing the ability to give service guarantees to uniquely identifiable sets of packets ("micro-flows"), different qualities of service can be offered for each transmission. The QoS associated with each micro-flow is characterized by a set of descriptors. These descriptors are communicated to each switch by the first packet of the micro-flow associated with the descriptors.
Owner:SABLE NETWORKS

Computing cluster with latency control

A computing cluster operated according to a resource allocation policy based on a predictive model of completion time. The predictive model may be applied in a resource control loop that iteratively updates resources assigned to an executing job. At each iteration, the amount of resources allocated to the job may be updated based on of the predictive model so that the job will be scheduled to complete execution at a target completion time. The target completion time may be derived from a utility function determined for the job. The utility function, in turn, may be derived from a service level agreement with service guarantees and penalties for late completion of a job. Allocating resources in this way may maximize utility for an operator of the computing cluster while minimizing disruption to other jobs that may be concurrently executing.
Owner:MICROSOFT TECH LICENSING LLC

Fuzzy logic based intelligent load control for multimedia and telecommunication systems

A load control system for a Multi-Application / Process Multimedia&Telecommunication System is disclosed. A typical Internet Services Server does not provide any support to limit the rate of connections per second and / or the rate of requests per second to dynamically adapt to server load and / or satisfy a policy constraint on service guarantees. As a result, it is likely for an Internet Services Server to become saturated (overloaded) when servicing content to clients. In an overloaded condition, a typical server suffers severe performance degradation, with the overall throughput falling significantly and client connectivity and perceived performance such as the delay in completing the request) becoming unpredictable. The invention solves these problems by a mechanism which is based on the use of a fuzzy logic expert system. The fuzzy logic expert system computes in a first step (NOM, Normal OperationMode) an overload level (load monitoring and overload detection) for the system according to the monitored resources (like CPU, memory, Ios, queues . . . ) and to a predefined fuzzy logic rule-based scenario. If a defined overload level is reached, then the FLEXSYS (Fuzzy Logic EXpert SYStem) computes in a second step (OOM, Overload Operation Mode) which overload handling actions (overload handling) have to be taken (according to a second FLEXSYS scenario).
Owner:SIEMENS AG

Mobile vehicle-mounted terminal and platform management service system

InactiveCN102325151AMeet needsInnovative service application modelBroadcast specific applicationsTransmissionTime informationMobile vehicle
The invention discloses a mobile vehicle-mounted terminal and a platform management service system. The system is up equipment which is suitable for installation on any model of cars, the after-service application scope is wider, the equipment functions are more and the operation is more safe, simple and convenient. The mobile vehicle-mounted terminal and the platform management service system mainly comprise the mobile vehicle-mounted terminal and a background platform management service system. The mobile vehicle-mounted terminal mainly comprises a main controller, a mobile communication module, an intelligent driving navigation module, a real-time information module, a frequency modulation (FM) common-frequency automobile sound box listening module, a multimedia entertainment module and a touch key module. The background platform management service system mainly comprises a platform main frame system, a communication switching system, an intelligent driving navigation and position service system, a real-time information service system, a carry-on number book service platform, an information file management and prompt distribution system, a driving life service guarantee system, an owner login and management service system and a vehicle operation monitoring and safety management platform system.
Owner:江苏一信科技有限公司

Cloud service monitoring system

The invention relates to a cloud service monitoring system. The cloud services monitoring system (CSMS) helps a consumer of cloud computing resources determine the state of the cloud computing resources available to the consumer. The CSMS is particularly effective for cloud models where the consumer of the cloud computing resources is not the same as the provider of the cloud resource. The CSMS 102 also provides mechanisms for adjusting operations actions to preserve service guarantees for the consumer. In that regard, the CSMS dynamically adjusts operations actions in response to the state of the cloud, rather than executing fixed predetermined operations actions that are not tailored to the monitored conditions.
Owner:ACCENTURE GLOBAL SERVICES LTD

Method of reservation with guarantee of latency and of bit rate in a time slot dynamic allocation network

A resource reservation method with guaranteed service in terms of minimum bit rate and maximum access time at radio network nodes using time slots each associated with an individual bit rate for sending and transmitting data. A node includes a protocol layer that sends a reservation request to a MAC layer. The source node introduces into the format of the Path and Resv messages of the RSVP protocol fields corresponding to the maximum duration of the time slot observed on the current path in the Adspec reservation request of the Path message, the number of radio nodes crossed in the object of the Path message, and the maximum waiting time for the time slot in the Rspec object of the Resv message corresponding to the response to the reservation request. The MAC layer reserves the number of time slots needed to satisfy the service guarantee recorded in the reservation request.
Owner:THALES SA

Distributed ecological intelligent internet pension service system

InactiveCN106204396AIntegrated service for safe and healthy lifeOptimize the integrated service of healthy lifeData processing applicationsControl layerThe Internet
A distributed ecological intelligent internet pension service system comprises a government-level multi-department unified command and supervision layer, a region-level central management and control layer, a community-level service guarantee layer and a user terminal function layer. The user terminal function layer acquires user health basic data and sends the data to the region-level central management and control layer; the region-level central management and control layer receives the data and community comprehensive service guarantee service configuration information, builds a user database according to the information, generates region user group reports and distributes the reports to corresponding organizations; the government-level multi-department unified command and supervision layer sends related decisions and instructions to the region-level central management and control layer. The distributed ecological intelligent internet pension service system is an intelligent service system based on the internet of things, the internet and pension, and has the advantages of data standardization, structure networking, system self-evolution, operation disintermediation, high information security degree and the like.
Owner:南京青云智锋科技发展有限公司

Broadband Service Guarantee Support System

ActiveCN102291264AAccurately Grasp Broadband Access CapabilitiesEffectively support the opening testData switching networksSupporting systemService guarantee
The invention discloses a broadband service guarantee support system. The broadband service guarantee and support system at least comprises a test ready module, a test work order module, a test execution module, a fault diagnosis module, an operation processing module and a query statistic module, wherein the test ready module comprises a test requirement management module, a test index management module, a test instruction management module, a test resource management module, a test route management module, a test scheme management module, a test configuration module and a test task module; the test work order module comprises a work order receiving module, a work order analyzing module, a work order execution module, a work order receipting module and a work order completion module; andthe test execution module comprises an automatic test module, a manual test module, a test report module and a test early-warning module. According to the broadband service guarantee and support system disclosed by the invention, an overall system function submodule is designed, the overall guarantee support of broadband services is realized, relative problems of broadband can be accurately solved, and the broadband services can be effectively supported.
Owner:四川公用信息产业有限责任公司

Method and system for facilitating telecommunications service provisioning and service assurance

An automated system coordinates, controls and polices installation of customer premise equipment (CPE) for telecommunications services and provides continuing service assurance. The system verifies equipment availability on service request, schedules a qualified technician to install the CPE, and assigns distribution equipment resources to the CPE. The system notifies the technician of the installation date. The equipment resources are auto-assigned to the CPE to facilitate installation procedures. The system also auto-detects installation of the CPE and auto-enables service when the CPE is installed. Customer record creation and maintenance is automatic, and installation or operation of unauthorized equipment is inhibited. Post-installation monitoring and automatic scheduling of repair for system or equipment faults ensures continuing service assurance. The advantage is reduced service delivery time, reduced operations costs and increased customer satisfaction.
Owner:BELL CANADA

Measurement-based admission control utilizing effective envelopes and service curves

The admission control algorithm implements measurement-based connection admission control using effective envelopes of an arriving traffic aggregate and the service curves of the corresponding departing traffic aggregate. The approach provides the statistical service guarantees to a variety of service classes. According to the admission control algorithm, arriving traffic is admitted if the sum of the effective envelopes of the arriving traffic entering a network and admitted traffic currently in the network is less than or equal to the service curve.
Owner:PANASONIC CORP

Method for using an extending super-frame to transfer data in a short distance wireless personal area network

A method for using an extending super-frame to transfer data in a short distance wireless personal network is provided. Firstly, the super-frame segments, which are in an active period of a network coordinator are continuously copied to a whole inactive period of a current device, and an extending super-frame segments are obtained. Then, information is broadcasted to all general devices. The general device with a quality of service requirement send a service guarantee time slot bandwidth application to the network coordinator, and indicates in the application that the extending super-frame is required. When the application is granted, the super-frame segments, which are in the active period of the current device are copied to the whole inactive period, and the extending super-frame segments are obtained. Then, data is transmitted to the network coordinator with the extending super-frame segments.
Owner:BEIJING YUDONG TECH DEV

Earthquake three-dimensional visual platform

The invention discloses an earthquake three-dimensional visual platform which comprises a basic data updating, processing and integrating system, an earthquake special data processing and integrating system, and a three-dimensional visual system. The advanced geographic information system technology, the remote sensing technology, the global locating system technology, the mobile communication technology and the three-dimensional simulation electronic sand table technology, earthquake special data are integrated on the basis of images, electronic maps, topographic maps and three-dimensional image maps, and the earthquake three-dimensional visual platform of two-dimensional map and three-dimensional electronic sand table integral service is built. According to the system, modern surveying and mapping high-technology means are adopted, the geographic information technology and earthquake special information are integrated, meanwhile, positioning information and earthquake information of various movable targets are connected in time, real-time communication of field rescue, aerial patrolling and rescue, a front command center and a rear command center is built, and high-technology emergency service guarantees are provided for earthquake emergency response.
Owner:NORTHEAST AGRICULTURAL UNIVERSITY

Cloud computing resource internet of things supervision and service platform

The invention discloses a cloud computing resource internet of things supervision and service platform which comprises a supervision and service platform body and a client. The service platform body comprises a database, a data acquisition and interface layer, a technical support layer, an analytical model layer and an application service layer, the application service layer is connected with the client, and the database is connected with a data control system and a dispatching and monitoring system. The cloud computing resource internet of things supervision and service platform is constructed by the aid of the database, the data acquisition and interface layer, the technical support layer and the analytical model layer according to actual requirements of supervision and service of IT (information technology) resources, comprises an IT asset and configuration management module, an IT asset integration monitoring module, an IT operation and maintenance guarantee module, a service guarantee and measurement module, a service guarantee reporting module and the like, can rapidly respond to business requirements, and aims to improve operation and maintenance guarantee efficiency and the capacity of preventing and solving failures, so that reliability of information systems is improved.
Owner:ZHEJIANG SCI-TECH UNIV

Traffic violation reporting system and method based on cloud computing

The invention discloses a traffic violation reporting system and method based on cloud computing. The system comprises data acquisition nodes, a data reception node and a data identification node. Mobile phone Apps serve as the independent data acquisition nodes and are stored in a distributed manner to serve as the data reception node as a whole. The data reception node includes a cloud computing monitoring center identification system and an artificial identification node, wherein the cloud computing monitoring center identification system carries out preliminary data filtering through an automatic identification technology, and the artificial identification node finally examines data. The traffic violation reporting system serves as a supplement for a traffic monitoring system, and the Mobile phone Apps are adopted to serve as monitoring nodes, are available everywhere and flexible, and can conduct data acquisition anytime and anywhere. Distributed data storage services guarantees the data transmission efficiency and provides stable data storage services for the Apps. The automatic identification function of a cloud computing center preliminarily filters and orders the stored data, so the manual workload is reduced, and the examination efficiency is improved.
Owner:LANGCHAO ELECTRONIC INFORMATION IND CO LTD

Big data fusion credit investigation platform

The invention discloses a big data fusion credit investigation platform. The big data fusion credit investigation platform includes a data storage layer, a logical resource layer, a supporting layer, an application layer and a security layer; the data storage layer is the physical carrier of credit information data; the logical resource layer supports the organization and storage of various data types; the supporting layer provides the resource management and data exchange function of the platform and provides data service support for a service layer; the application layer realizes the credit query of individuals and enterprises, government supervision and complaint right protection of consumers; and the security layer provides data encryption, data permission, function permission, authentication service and data security service guarantees. With the platform of the invention adopted, an enterprise supervision information distribution port is provided, so that scattered supervision information scattered in different regions, different departments, in different document formats and different categories and inconvenient to query are converged in associated enterprise credit files in the platform, so that the scattered supervision information can be an important part of the enterprise credit files, so that the public can query and consult the enterprise credit files for free.
Owner:SHANGHAI TRIMAN INFORMATION & TECH

Intelligent operation system and method for charging station

The invention discloses an intelligent operation system and method for a charging station, and belongs to the technical field of charging piles. The conventional operation system cannot truly reflectthe fault reason or direction of the charging pile, accurate assistance cannot be provided for operation service, problems cannot be discovered at the first time, the whole process response time is long, and the operation efficiency is low. According to the system, an intelligent acquisition sensing module and an in-station acquisition sensing module respectively detect environments of the charging pile and in the station, a bidirectional contrast analysis of data can be conducted, and the accuracy of the detection data can be effectively guaranteed; an operation platform and a client serviceplatform are separated, the two platforms share the data but operate independently, the division of work is clear, and the processing efficiency of various platforms can be effectively improved; besides, an intermediate process of the operation process is saved to the maximum, manual tour inspection is avoided, accurate operation data can be provided, a future intelligent operation service guarantee system is satisfied, and the operation efficiency is improved.
Owner:STATE GRID ZHEJIANG ELECTRIC VEHICLE SERVICE CO LTD +2

A service classification based port speed control method

ActiveCN1622530AEnhanced Spatial Multiplexing FeaturesImprove QoSStar/tree networksPersonalizationMultiplexing
The port rate controlling method based on service classification includes the following steps: to set port configuration list in the user side port; to read the port configuration list to obtain the service type source; to search different configuration lists based on the source to obtain the data relevant service type; to obtain limiting rate of the port corresponding service type based on rate control configuration; and to control the receiving and emitting rate based on different service type for the Ethernet frames of different service type. The present invention sets different service types for different user's requirement and controls the port receiving and emitting rate for the datan of different services to provide different service guarantee, strengthen the RPR space multiplexing characteristic, raise network service quality, reduce the equipment load and make the network service personalized and diversified.
Owner:ZTE CORP

One-stop e-commerce and comprehensive operation service system

InactiveCN104008484ASolve sales problemsSolve after-sales problemsCommerceThree levelSupporting system
Disclosed is a one-stop e-commerce and comprehensive operation service system which includes three parts of function modules: an e-commerce-platform comprehensive operation management system and related application software; a warehousing base and logistical service supporting system which is arranged at three levels of provinces, cities and counties and provided to suppliers; and a community site comprehensive service system which provides services to end consumers. Through improvement of supporting measures of the logistical and operating systems at the three levels of the provinces, cities and counties and layout construction of the community site comprehensive service system, industrialized integration is carried out on an e-commerce platform, a commodity supplying and marketing system, a safe dispatching step and aftersales services, operating management is unified and specific content of service access protocols is implemented to registered suppliers and consumption users and a globalized commodity supply chain system and a comprehensive operating system are finally established to serve demands of communitization direct-sale consumption experience and construct a comprehensive operating service platform of high standard and high grade so that online shopping behaviors of community registered consumption users are changed into direct experience of consumption and aftersales service guarantee of communication direct-sale stores.
Owner:广西海汇节能科技有限公司

Credibility based QoS (Quality of Service) route selection method

The invention provides a credibility based QoS (Quality of Service) route selection method, comprising the following parts of node joinin and quit, message transmission, credibility calculation and route table design. In the node joinin and quit part, a distance vector protocol is adopted, and each node communicates with neighbor nodes to obtain information of other nodes; in the message forwarding process, a splitting and recombination mode is adopted to forward the messages of different parts through different routes; and in a credibility calculation model, each node is only responsible for forwarding the messages to the neighbor nodes and only carries out credibility collection and evaluation on the neighbor nodes of the node. In the invention, QoS indexes, such as business type identification, business bandwidth requirement and the like, are added in the credibility requirement so as to ensure that a router can make a route selection decision with higher safety and certain service guarantee according to the credibility of next hop, path length, business bandwidth and the like in a complex network environment.
Owner:NANJING UNIV OF POSTS & TELECOMM

Method and device for planning packet transmission bearer network capacity

The invention provides a method and a device for planning packet transmission bearer network capacity. The method comprises the following steps of: respectively determining the service routing of each service according to routing selection rules; aiming at the links related to the service routing, respectively determining the service guaranteed bandwidth capacity, the service additional bandwidth capacity and the network protection and recovery capacity of each link; calculating the sum of the service guaranteed bandwidth capacity, the service additional bandwidth capacity and the network protection and recovery capacity, and taking the sum as the planned capacity of each link; and determining the configuration of the network capacity according to the planned capacity of each link. According to the method and the device for planning the packet transmission bearer network capacity, the requirements of different service flow models can be fully taken into account because the quantitative design is carried out on the levels of the links and the demands of service guaranteed bandwidth, service additional bandwidth and protection and recovery are given attention to. Furthermore, a statistical multiplexing manner is adopted, and the demands of the models of the service guaranteed bandwidth, the service additional bandwidth and the protection and recovery, are met as much as possible on the premise that less network capacity is configured, so that the reliability in service transmission is improved.
Owner:CHINA UNITED NETWORK COMM GRP CO LTD +1

Computing cluster with latency control

A computing cluster operated according to a resource allocation policy based on a predictive model of completion time. The predictive model may be applied in a resource control loop that iteratively updates resources assigned to an executing job. At each iteration, the amount of resources allocated to the job may be updated based on of the predictive model so that the job will be scheduled to complete execution at a target completion time. The target completion time may be derived from a utility function determined for the job. The utility function, in turn, may be derived from a service level agreement with service guarantees and penalties for late completion of a job. Allocating resources in this way may maximize utility for an operator of the computing cluster while minimizing disruption to other jobs that may be concurrently executing.
Owner:MICROSOFT TECH LICENSING LLC

Two-way HFC network based stream media service implementation method and device

The invention provides a method for realizing streaming media service based on an HFC bidirectional network and a device thereof, which belongs to a transmission technology field of digital information. The method comprises the steps: interactive processing of video-on-demand and streaming service of audio-video data are separated; the audio-video data is realized by adopting an MPEG-2 TS specification; a RTSP protocol in an ISMA specification is introduced, thereby standardizing flow of the video-on-demand; uplink and downlink of a RTCP control protocol are separated which means that the uplink is transmitted by using a bidirectional channel and the downlink is encapsulated in private data of a TS and transmitted by using a broadcasting channel; and combination of QoS information communication function of the RTCP can realize effective monitor of utilization of spectrum resources, thus the video-on-demand service can be effectively developed in the HFC bidirectional network and reliable management of bandwidth can be realized, which supply the user with reliable service guarantee.
Owner:UNIV OF SCI & TECH OF CHINA

Airport apron resource intelligent management and control system for airport

An airport apron resource intelligent management and control system for an airport comprises an airport apron on-site monitoring network, an airport-level management and control network and an airport senior management network. The airport apron resource intelligent management and control system for the airport is a complex resource management and control system which is achieved through the fusion technology of an automation system and an information system. The airport apron resource intelligent management and control system for the airport is characterized in that the standardization and meshing design of an on-site automatic system is achieved, the management and control system increases and decreases configurations synchronously according to management and control objects, namely, the increasing and decreasing of airport apron resources, and a new system is not needed to be designed again; the linkage of airport apron resource management and control and the information of flights is achieved, and therefore the flight delivery on-schedule rate is improved; integrated information real-time collection, processing, mining and recording on the airport apron resources, equipment resources and manpower resources are achieved, and the system has a great significance in improving operation standardization management and promoting safe operation of the airport; various production indexes, including aircraft maintenance, passenger cabins, cargo handling, passenger service guarantee and the like, of all links of ground service processes are recorded.
Owner:CIVIL AVIATION UNIV OF CHINA

Automatic operation and maintenance system based on CMDB

The invention discloses an automatic operation and maintenance system based on a CMDB. The system comprises a Shinken monitoring module which is used for monitoring performance of resources and generating alarm information when the performance satisfies a preset alarm condition; and a fault response module which is used for triggering a preset fault response corresponding to the alarm information. The fault response module comprises a CMDB module and an Ansible operation and maintenance module. According to system, the performance of the resources is pre-monitored, when the performance satisfies the preset alarm condition, the corresponding preset fault response is started, so a fault occurring in the performance is processed in advance, automation is realized, and the service guarantee capability of IT operation and maintenance is improved.
Owner:ZHENGZHOU YUNHAI INFORMATION TECH CO LTD

Bank core system and new and old core system data switching method

InactiveCN106294611AAchieve Service AssuranceSolve the problem that the upgrade must be stoppedFinanceSpecial data processing applicationsService guaranteeTransaction data
The invention relates to the technical field of system data switching and discloses a bank core system and a new and old core system data switching method. An account transaction reset server is arranged in a new core system and connected with an online transaction application cluster of the new core system and a core communication cluster of an old core system. The switching method comprises the steps that S1, the account transaction reset server acquires transaction data of the new core system and the old core system respectively and synchronously; S2, processing and calculation are carried out according to the transaction data respectively and synchronously, and processing results of the two systems are verified at the same time; S3, after verification of functional consistency of the two systems is completed, transmission of transaction data to the old bank core system is shut down. Through the new and old bank core system data switching method, smooth upgrading of the new system and the old system can be realized without stopping service, the problem that shut-down must be conducted for core system upgrading is solved, and the 7*24 service guarantee of banks is achieved in a true sense.
Owner:CHONGQING RURAL COMMERCIAL BANK CO LTD

A distributed parallel computing platform based on online simulation and a method thereof

The invention relates to a distributed parallel computing platform based on online simulation and a method thereof. The distributed parallel computing platform is composed of a plurality of high-performance servers and is divided into nodes with different functions, each type of nodes complete different functions, and the whole online simulation distributed parallel computing platform is composedof a gateway server, a scheduling server, a data server and a computing server. The platform adopts a TCP and a UDP communication mode based on reliable protocol communication to realize data and filetransmission in the whole platform, and adopts a multicast technology to complete command and file issuing among node servers. According to the invention, a distributed parallel computing platform established by adopting a multicast technology and a multi-core technology provides powerful service guarantee for the periodic computation of the online mode of the power system, and the system is stable in operation.
Owner:CHINA ELECTRIC POWER RES INST +2

System for defining DHCP service by use of cloud platform software

ActiveCN106375486AEasy to track the results of operationsPromote opennessTransmissionService guaranteeBandwidth requirement
The invention relates to the technical field of cloud computing, and especially relates to a system for defining DHCP service by use of cloud platform software. The system comprises a controller, a DHCP Agent, a DHCP Server Group, and a DHCP Qos Agent. The controller is responsible for providing REST API service for the upper layer to call, sending the DHCP Server Group and a network subnet message to the DHCP Agent and sending a virtual machine port and a bandwidth message to the DHCP Qos Agent. The DHCP Agent is used for creating the DHCP Server Group, setting a DHCP Server configuration file and starting a DHCP Server service process. The DHCP Qos Agent is used for building a DHCP message communication service guarantee bandwidth queue on the virtual machine port. With the system adopted, the elasticity and reliability of cloud computing DHCP service can be improved, and the bandwidth requirement of DHCP communication can be guaranteed.
Owner:G CLOUD TECH
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