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160 results about "Service guarantee" patented technology

A service guarantee is a marketing tool service firms have increasingly been using to reduce consumer risk perceptions, signal quality, differentiate a service offering, and to institutionalize and professionalize their internal management of customer complaint and service recovery. By delivering service guarantees, companies entitle customers with one or more forms of compensation, namely easy-to-claim replacement, refund or credit, under the circumstances of service delivery failure. Conditions are often put on these compensations; however, some companies provide them unconditionally.

Fuzzy logic based intelligent load control for multimedia and telecommunication systems

A load control system for a Multi-Application / Process Multimedia&Telecommunication System is disclosed. A typical Internet Services Server does not provide any support to limit the rate of connections per second and / or the rate of requests per second to dynamically adapt to server load and / or satisfy a policy constraint on service guarantees. As a result, it is likely for an Internet Services Server to become saturated (overloaded) when servicing content to clients. In an overloaded condition, a typical server suffers severe performance degradation, with the overall throughput falling significantly and client connectivity and perceived performance such as the delay in completing the request) becoming unpredictable. The invention solves these problems by a mechanism which is based on the use of a fuzzy logic expert system. The fuzzy logic expert system computes in a first step (NOM, Normal OperationMode) an overload level (load monitoring and overload detection) for the system according to the monitored resources (like CPU, memory, Ios, queues . . . ) and to a predefined fuzzy logic rule-based scenario. If a defined overload level is reached, then the FLEXSYS (Fuzzy Logic EXpert SYStem) computes in a second step (OOM, Overload Operation Mode) which overload handling actions (overload handling) have to be taken (according to a second FLEXSYS scenario).
Owner:SIEMENS AG

Mobile vehicle-mounted terminal and platform management service system

InactiveCN102325151AMeet needsInnovative service application modelBroadcast specific applicationsTransmissionTime informationMobile vehicle
The invention discloses a mobile vehicle-mounted terminal and a platform management service system. The system is up equipment which is suitable for installation on any model of cars, the after-service application scope is wider, the equipment functions are more and the operation is more safe, simple and convenient. The mobile vehicle-mounted terminal and the platform management service system mainly comprise the mobile vehicle-mounted terminal and a background platform management service system. The mobile vehicle-mounted terminal mainly comprises a main controller, a mobile communication module, an intelligent driving navigation module, a real-time information module, a frequency modulation (FM) common-frequency automobile sound box listening module, a multimedia entertainment module and a touch key module. The background platform management service system mainly comprises a platform main frame system, a communication switching system, an intelligent driving navigation and position service system, a real-time information service system, a carry-on number book service platform, an information file management and prompt distribution system, a driving life service guarantee system, an owner login and management service system and a vehicle operation monitoring and safety management platform system.
Owner:江苏一信科技有限公司

Distributed ecological intelligent internet pension service system

InactiveCN106204396AIntegrated service for safe and healthy lifeOptimize the integrated service of healthy lifeData processing applicationsControl layerThe Internet
A distributed ecological intelligent internet pension service system comprises a government-level multi-department unified command and supervision layer, a region-level central management and control layer, a community-level service guarantee layer and a user terminal function layer. The user terminal function layer acquires user health basic data and sends the data to the region-level central management and control layer; the region-level central management and control layer receives the data and community comprehensive service guarantee service configuration information, builds a user database according to the information, generates region user group reports and distributes the reports to corresponding organizations; the government-level multi-department unified command and supervision layer sends related decisions and instructions to the region-level central management and control layer. The distributed ecological intelligent internet pension service system is an intelligent service system based on the internet of things, the internet and pension, and has the advantages of data standardization, structure networking, system self-evolution, operation disintermediation, high information security degree and the like.
Owner:南京青云智锋科技发展有限公司

Broadband Service Guarantee Support System

ActiveCN102291264AAccurately Grasp Broadband Access CapabilitiesEffectively support the opening testData switching networksSupporting systemService guarantee
The invention discloses a broadband service guarantee support system. The broadband service guarantee and support system at least comprises a test ready module, a test work order module, a test execution module, a fault diagnosis module, an operation processing module and a query statistic module, wherein the test ready module comprises a test requirement management module, a test index management module, a test instruction management module, a test resource management module, a test route management module, a test scheme management module, a test configuration module and a test task module; the test work order module comprises a work order receiving module, a work order analyzing module, a work order execution module, a work order receipting module and a work order completion module; andthe test execution module comprises an automatic test module, a manual test module, a test report module and a test early-warning module. According to the broadband service guarantee and support system disclosed by the invention, an overall system function submodule is designed, the overall guarantee support of broadband services is realized, relative problems of broadband can be accurately solved, and the broadband services can be effectively supported.
Owner:四川公用信息产业有限责任公司

Cloud computing resource internet of things supervision and service platform

The invention discloses a cloud computing resource internet of things supervision and service platform which comprises a supervision and service platform body and a client. The service platform body comprises a database, a data acquisition and interface layer, a technical support layer, an analytical model layer and an application service layer, the application service layer is connected with the client, and the database is connected with a data control system and a dispatching and monitoring system. The cloud computing resource internet of things supervision and service platform is constructed by the aid of the database, the data acquisition and interface layer, the technical support layer and the analytical model layer according to actual requirements of supervision and service of IT (information technology) resources, comprises an IT asset and configuration management module, an IT asset integration monitoring module, an IT operation and maintenance guarantee module, a service guarantee and measurement module, a service guarantee reporting module and the like, can rapidly respond to business requirements, and aims to improve operation and maintenance guarantee efficiency and the capacity of preventing and solving failures, so that reliability of information systems is improved.
Owner:ZHEJIANG SCI-TECH UNIV

Traffic violation reporting system and method based on cloud computing

The invention discloses a traffic violation reporting system and method based on cloud computing. The system comprises data acquisition nodes, a data reception node and a data identification node. Mobile phone Apps serve as the independent data acquisition nodes and are stored in a distributed manner to serve as the data reception node as a whole. The data reception node includes a cloud computing monitoring center identification system and an artificial identification node, wherein the cloud computing monitoring center identification system carries out preliminary data filtering through an automatic identification technology, and the artificial identification node finally examines data. The traffic violation reporting system serves as a supplement for a traffic monitoring system, and the Mobile phone Apps are adopted to serve as monitoring nodes, are available everywhere and flexible, and can conduct data acquisition anytime and anywhere. Distributed data storage services guarantees the data transmission efficiency and provides stable data storage services for the Apps. The automatic identification function of a cloud computing center preliminarily filters and orders the stored data, so the manual workload is reduced, and the examination efficiency is improved.
Owner:LANGCHAO ELECTRONIC INFORMATION IND CO LTD

Big data fusion credit investigation platform

The invention discloses a big data fusion credit investigation platform. The big data fusion credit investigation platform includes a data storage layer, a logical resource layer, a supporting layer, an application layer and a security layer; the data storage layer is the physical carrier of credit information data; the logical resource layer supports the organization and storage of various data types; the supporting layer provides the resource management and data exchange function of the platform and provides data service support for a service layer; the application layer realizes the credit query of individuals and enterprises, government supervision and complaint right protection of consumers; and the security layer provides data encryption, data permission, function permission, authentication service and data security service guarantees. With the platform of the invention adopted, an enterprise supervision information distribution port is provided, so that scattered supervision information scattered in different regions, different departments, in different document formats and different categories and inconvenient to query are converged in associated enterprise credit files in the platform, so that the scattered supervision information can be an important part of the enterprise credit files, so that the public can query and consult the enterprise credit files for free.
Owner:SHANGHAI TRIMAN INFORMATION & TECH

Intelligent operation system and method for charging station

The invention discloses an intelligent operation system and method for a charging station, and belongs to the technical field of charging piles. The conventional operation system cannot truly reflectthe fault reason or direction of the charging pile, accurate assistance cannot be provided for operation service, problems cannot be discovered at the first time, the whole process response time is long, and the operation efficiency is low. According to the system, an intelligent acquisition sensing module and an in-station acquisition sensing module respectively detect environments of the charging pile and in the station, a bidirectional contrast analysis of data can be conducted, and the accuracy of the detection data can be effectively guaranteed; an operation platform and a client serviceplatform are separated, the two platforms share the data but operate independently, the division of work is clear, and the processing efficiency of various platforms can be effectively improved; besides, an intermediate process of the operation process is saved to the maximum, manual tour inspection is avoided, accurate operation data can be provided, a future intelligent operation service guarantee system is satisfied, and the operation efficiency is improved.
Owner:STATE GRID ZHEJIANG ELECTRIC VEHICLE SERVICE CO LTD +2

One-stop e-commerce and comprehensive operation service system

InactiveCN104008484ASolve sales problemsSolve after-sales problemsCommerceThree levelSupporting system
Disclosed is a one-stop e-commerce and comprehensive operation service system which includes three parts of function modules: an e-commerce-platform comprehensive operation management system and related application software; a warehousing base and logistical service supporting system which is arranged at three levels of provinces, cities and counties and provided to suppliers; and a community site comprehensive service system which provides services to end consumers. Through improvement of supporting measures of the logistical and operating systems at the three levels of the provinces, cities and counties and layout construction of the community site comprehensive service system, industrialized integration is carried out on an e-commerce platform, a commodity supplying and marketing system, a safe dispatching step and aftersales services, operating management is unified and specific content of service access protocols is implemented to registered suppliers and consumption users and a globalized commodity supply chain system and a comprehensive operating system are finally established to serve demands of communitization direct-sale consumption experience and construct a comprehensive operating service platform of high standard and high grade so that online shopping behaviors of community registered consumption users are changed into direct experience of consumption and aftersales service guarantee of communication direct-sale stores.
Owner:广西海汇节能科技有限公司

Method and device for planning packet transmission bearer network capacity

The invention provides a method and a device for planning packet transmission bearer network capacity. The method comprises the following steps of: respectively determining the service routing of each service according to routing selection rules; aiming at the links related to the service routing, respectively determining the service guaranteed bandwidth capacity, the service additional bandwidth capacity and the network protection and recovery capacity of each link; calculating the sum of the service guaranteed bandwidth capacity, the service additional bandwidth capacity and the network protection and recovery capacity, and taking the sum as the planned capacity of each link; and determining the configuration of the network capacity according to the planned capacity of each link. According to the method and the device for planning the packet transmission bearer network capacity, the requirements of different service flow models can be fully taken into account because the quantitative design is carried out on the levels of the links and the demands of service guaranteed bandwidth, service additional bandwidth and protection and recovery are given attention to. Furthermore, a statistical multiplexing manner is adopted, and the demands of the models of the service guaranteed bandwidth, the service additional bandwidth and the protection and recovery, are met as much as possible on the premise that less network capacity is configured, so that the reliability in service transmission is improved.
Owner:CHINA UNITED NETWORK COMM GRP CO LTD +1

Airport apron resource intelligent management and control system for airport

An airport apron resource intelligent management and control system for an airport comprises an airport apron on-site monitoring network, an airport-level management and control network and an airport senior management network. The airport apron resource intelligent management and control system for the airport is a complex resource management and control system which is achieved through the fusion technology of an automation system and an information system. The airport apron resource intelligent management and control system for the airport is characterized in that the standardization and meshing design of an on-site automatic system is achieved, the management and control system increases and decreases configurations synchronously according to management and control objects, namely, the increasing and decreasing of airport apron resources, and a new system is not needed to be designed again; the linkage of airport apron resource management and control and the information of flights is achieved, and therefore the flight delivery on-schedule rate is improved; integrated information real-time collection, processing, mining and recording on the airport apron resources, equipment resources and manpower resources are achieved, and the system has a great significance in improving operation standardization management and promoting safe operation of the airport; various production indexes, including aircraft maintenance, passenger cabins, cargo handling, passenger service guarantee and the like, of all links of ground service processes are recorded.
Owner:CIVIL AVIATION UNIV OF CHINA

Bank core system and new and old core system data switching method

InactiveCN106294611AAchieve Service AssuranceSolve the problem that the upgrade must be stoppedFinanceSpecial data processing applicationsService guaranteeTransaction data
The invention relates to the technical field of system data switching and discloses a bank core system and a new and old core system data switching method. An account transaction reset server is arranged in a new core system and connected with an online transaction application cluster of the new core system and a core communication cluster of an old core system. The switching method comprises the steps that S1, the account transaction reset server acquires transaction data of the new core system and the old core system respectively and synchronously; S2, processing and calculation are carried out according to the transaction data respectively and synchronously, and processing results of the two systems are verified at the same time; S3, after verification of functional consistency of the two systems is completed, transmission of transaction data to the old bank core system is shut down. Through the new and old bank core system data switching method, smooth upgrading of the new system and the old system can be realized without stopping service, the problem that shut-down must be conducted for core system upgrading is solved, and the 7*24 service guarantee of banks is achieved in a true sense.
Owner:CHONGQING RURAL COMMERCIAL BANK CO LTD
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