The invention provides an intelligent customer service work
order processing method based on a large
language model, a medium and
electronic equipment. Full-process
automatic processing of user service requirements from receiving to feedback is achieved through
modular design. The method comprises the following steps: receiving and preprocessing demand information input by a user; performing semantic understanding on the normalized input by using a large
language model, identifying a demand category, and extracting key parameters such as a room number and demand details; selecting a corresponding work order generation tool from a preset tool
library based on the identified demand category, and matching a required business interface; a required information
list is preset according to different requirement categories, whether the extracted key parameters are complete or not is automatically checked, and if not, a prompt is generated to guide a user to supplement information; after the information is complete, calling a corresponding work order template according to the demand category, filling the key parameters into the template to generate a standard work order, and pushing the standard work order to a back-end business
processing system; and receiving a back-end
processing result, combining the back-end
processing result with basic reply content generated by the tool, and performing retouching through a large
language model to form a final reply to be fed back to the user. Through the above process, specific demands of users in the
vertical field can be accurately understood, the standard work order can be automatically generated and pushed, and the processing result can be acquired in real time and fed back to the user, so that the problems that existing intelligent customer service cannot extract complete demands, work order generation lacks specifications and the processing result cannot be fed back in a
closed loop mode are solved; and the
service efficiency and the user experience are greatly improved.