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242 results about "Service recovery" patented technology

Service recovery is a company's resolution of a problem from a dissatisfied customer, converting them into a loyal customer. It is the action a service provider takes in response to service failure. By including also customer satisfaction into the definition, service recovery is a thought-out, planned, process of returning aggrieved/dissatisfied customers to a state of satisfaction with a company/service Service recovery differs from complaint management in its focus on service failures and the company's immediate reaction to it. Complaint management is based on customer complaints, which, in turn, may be triggered by service failures. However, since most dissatisfied customers are reluctant to complain, service recovery attempts to solve problems at the service encounter before customers complain or before they leave the service encounter dissatisfied. Both complaint management and service recovery are considered as customer retention strategies Recently, some researches proved that strategies such as value co-creation, follow up, etc. can improve the effectiveness of service recovery efforts...

Automatic switching transport network self-healing recovery method based on break before make

ActiveCN102904632ASolve the problem that the self-healing of the optical fiber differential protection service cannot be realizedRealize intelligent self-healing functionFault recovery arrangementsFiberRecovery method
The invention relates to an automatic switching transport network self-healing recovery method based on break before make, which is characterized in that an original service is firstly broken, a new service path is then established, and the transmitting and receiving of the line protection service are guaranteed to be in same route at any time; the self-healing recovery method concretely comprises two processes of service self-healing when the failure of a line fiber differential protection channel occurs, and service recovery when the failure of an original communication network is corrected; (1) when the failure of the line fiber differential protection channel occurs, the service self-healing process is as follows: a dynamic recovery channel based on control plane is arranged in the line fiber differential protection channel, the channel based on break before make is formed, the blocking state is opened, the channel time delay is recalculated, the operational parameters of a device are adjusted, and the self-healing process is finished; and (2) when the failure of an original communication network is corrected, the service recovery process is as follows: the ASON (automatic switch optical network) fault is corrected, the service reroute is broken to recover the channel, a line protection device monitors a channel fault, the ASON reestablishes the original designed route channel, and the service recovery is realized. The automatic switching transport network self-healing recovery method based on break before make realizes that the transmitting and receiving of the fiber differential protection channel are carried out in the same route at any time, the time delay during transmitting and receiving is maintained the same, and the automatic switching transport network self-healing recovery method based on break before make is applicable to the power line fiber differential protection service.
Owner:CHINA SOUTHERN POWER GRID COMPANY +1

A message forwarding method and device

The embodiment of the invention provides a message forwarding method and device. A forwarding table item of a main/standby topology for forwarding a message from a head node to a target node is maintained in the head node; Wherein the forwarding table items of the main topology comprise a main forwarding table item corresponding to the main path and a first standby forwarding table item corresponding to the first standby path; Wherein the forwarding table item of the standby topology comprises a second standby forwarding table item corresponding to the second standby path; When the head node forwards the message based on the forwarding table entry of the main topology, the communication states of the main path and the first standby path are detected through BFD session connection established between the head node and the destination node on the main path and between the head node and the first PQ node on the first standby path respectively; And if the main path and the first standby path fail, switching the main topology and the standby topology, and forwarding the message based on the switched forwarding table entry of the standby topology. According to the message forwarding method, the service recovery speed is increased, and the problem of a large amount of packet loss caused by the fact that the destination node configures the monitoring link group is relieved.
Owner:NEW H3C TECH CO LTD

Service recovery method, system, network equipment and computer readable storage medium

The invention provides a service recovery method, a service recover system, network equipment and a computer readable storage medium, and relates to the technical field of communication. The method comprises the steps of configuring a standby control plane according to the configuration information sent by a controller, wherein the configuration information comprises configuration data of a main control plane; establishing a connection tunnel with the forwarding plane according to the tunnel construction instruction and the configuration data sent by the controller; receiving a message sent bythe forwarding plane through the connection tunnel, wherein the message comprises message type information; and processing the message according to the message type information of the message. By configuring an established standby control plane and establishing a connection tunnel between the standby control plane and the forwarding plane, the message sent by the forwarding plane is received through the connection tunnel. The message is processed according to the message type information of the message. The service of the main control plane is recovered. The problem that the service cannot berecovered when the link connection between the main control plane and the forwarding plane fails is avoided. The flexibility and reliability of service recovery are improved.
Owner:NEW H3C BIG DATA TECH CO LTD
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