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242 results about "Service recovery" patented technology

Service recovery is a company's resolution of a problem from a dissatisfied customer, converting them into a loyal customer. It is the action a service provider takes in response to service failure. By including also customer satisfaction into the definition, service recovery is a thought-out, planned, process of returning aggrieved/dissatisfied customers to a state of satisfaction with a company/service Service recovery differs from complaint management in its focus on service failures and the company's immediate reaction to it. Complaint management is based on customer complaints, which, in turn, may be triggered by service failures. However, since most dissatisfied customers are reluctant to complain, service recovery attempts to solve problems at the service encounter before customers complain or before they leave the service encounter dissatisfied. Both complaint management and service recovery are considered as customer retention strategies Recently, some researches proved that strategies such as value co-creation, follow up, etc. can improve the effectiveness of service recovery efforts...

Service mobility and recovery in communication networks

A method improves mobility and service recovery for a user in a wireless communication network. Service information concerning the user is stored in a registrar. A subscription message is sent from a user terminal to the registrar. A header in the subscription message contains a unique indication. In response to the subscription message containing a unique indication in a header, the registrar returns a notification message to the user terminal. The payload of the notification message includes service information for the user to be used by the user terminal for communication services.
Owner:NOKIA SOLUTIONS & NETWORKS OY

Cloud service recovery time prediction system, method and program

A recovery schedule storing means (81) stores a recovery schedule for a failure of a cloud service with respect to each computing resource type or each application service. A resource usage profile storing means (82) stores a resource usage profile specifying an application service or a computing resource used when each user uses the cloud service. A recovery time predicting means (83) predicts a service recovery time with respect to each user based on the resource usage profile and the recovery schedule. A recovery time presenting means (84) presents the predicted service recovery time to the user.
Owner:NEC CORP

System and method for providing service availability data for a communication network

The present invention provides a system and method of calculating a service disruption in a communication network comprising network elements, including nodes connected via links and at least one originating node. Each node is able to detect a failure in an adjacent network element. Upon detection of a failure, a first timestamp is generated. The detecting node generates a release signal which is transmitted, together with the first timestamp, to an originating node which releases the affected connection. The originating node establishes a new connection and initiates a new call. Upon establishing a new connection, a node affected by the failure, which forms a part of the new connection, records a second timestamp. The second timestamp is chosen to reflect, as closely as possible, the actual time of restoration of service in the network. Service disruption is measured as a difference between the first and second timestamps.
Owner:WSOU INVESTMENTS LLC

Service state monitoring and failure recovery method for controllers of cloud computing operating system

The invention relates to the technical field of cloud computing, in particular to a service state monitoring and failure recovery method for controllers of a cloud computing operating system. Service monitoring modules are respectively arranged on a cloud controller and a cluster controller; when failures of the cluster controller recover, the cluster controller is re-started to recover the network information, computing node resources and cluster virtual machine information which are managed by the cluster controller; when failures of node controllers recover, the node controllers are re-started to recover node resources and virtual machine information which are managed by the node controllers. The method provided by the invention effectively solves the problem that stored data is lost when the service recovers, ensures the high service reliability of the cloud computing operating system, and can be widely applied to the cloud computing operating system.
Owner:广东中科小顶信息科技有限公司

Service mobility and recovery in communication networks

A method improves mobility and service recovery for a user in a wireless communication network. Service information concerning the user is stored in a registrar. A subscription message is sent from a user terminal to the registrar. A header in the subscription message contains a unique indication. In response to the subscription message containing a unique indication in a header, the registrar returns a notification message to the user terminal. The payload of the notification message includes service information for the user to be used by the user terminal for communication services.
Owner:NOKIA SOLUTIONS & NETWORKS OY

Message feedback method and device

The invention discloses a message feedback method and device, and belongs to the technical field of communication. The method includes the steps that when first user plane equipment can not provide services, control plane equipment sends user information corresponding to the first user plane equipment to second user plane equipment, and the second user plane equipment receives a keep-alive message sent by user equipment and feeds a confirmation message back to the user equipment according to the user information; when the first user plane equipment is restored to the state of providing services from the state of being incapable of providing services, the control plane equipment sends user information corresponding to the second user plane equipment to the first user plane equipment, and the first user plane equipment receives a keep-alive message sent by the user equipment and feeds a confirmation message back to the user equipment according to the user information. The message feedback method and device solve the problem that to keep a user online, it is needed to backup user information on a main router to a standby router in real time, and consequently too many equipment resources of the standby router are occupied.
Owner:BEIJING HUAWEI DIGITAL TECH

Device and method for service recovery

The invention relates to a device and a method for recovering service. The device essentially comprises a path computation element (PCE) and network nodes. The method essentially comprises the steps that: the nodes reports network failure information to the PCE; the PEC calculates LSP route of recovered rerouting according to the saved network information, obtained failure information and the information of label switching path (LSP) influenced by the failure; according to the LSP route of the recovered rerouting, corresponding recovered LSP is established so as to realize the recovery of the service. Utilization of the method of the invention can ensures that when failure occurs to the network, the PCE establishes the optimal recovered rerouting and shortens the time of rerouting according to the obtained network topology information of the whole network, the link information, the LSP information and the failure information reported by the nodes.
Owner:HUAWEI TECH CO LTD

Apparatus and method for flow path based fault detection and service restoration in a packet based switching system

A methodology is provided for fault detection and service restoration in a multiservice switch on a per flow basis. An ingress source transmits the same data over each of two redundant cores. An egress receiver selects on a per flow bass which core to utilize. Bi-directional flows are not necessarily grouped together. The basic approach to fault detection is to assume that the two cores are not in lock step, but that the shelves are continually monitoring link flows for control path data as well as user data. The path monitoring is accomplished using a combination of arbiter and aggregator functions found in the service shelves and core interface cards, respectively. The arbiter transmits link test cells to both cores on a per flow basis, wherein the link test cells traverse and are monitored by respective aggregators to and from each core. When an egress arbiter determines that a flow is bad, it initiates a switch to the alternative source core, from which the flow would continue.
Owner:LUCENT TECH INC

Service recovery method, apparatus, and system for a wireless communication network

A service recovery method for a wireless communication network is disclosed. The method includes: receiving a radio resource control (RRC) re-establishment request or a cell update message from a user equipment (UE); performing an RRC establishment process that is triggered by a non-access-stratum of the UE if the RRC re-establishment or the cell update fails; and sending an initial UE message to a core network device after the RRC establishment process is complete. In the embodiments of the present invention, service continuity of the UE in an active state is ensured.
Owner:HUAWEI TECH CO LTD

Method and apparatus of operating femto base station in wireless communication system

A method and apparatus of operating a femto base station in a wireless communication system is provided. A first announcement message indicating service interruption is transmitted. A second announcement message indicating service recovery is transmitted. The second announcement message is transmitted to a user equipment or a macro base station having a wider cell area than the femto base station. Reliability of a communication service can be maintained for a user equipment even if a service of a femto base station is temporarily interrupted.
Owner:LG ELECTRONICS INC

Tunnel protection method and device

The invention discloses a tunnel protection method and a tunnel protection device. The tunnel protection method comprises the following steps of: respectively detecting a link fault between adjacent nodes and a fault of an opposite-end node of the node for each node on a looped network; generating a fault path information notification message for the node with the fault, and transmitting the fault path information notification message to a fault upstream node; binding an exit label of the fault upstream node with an entrance label of a fault downstream node in the same service forwarding path in the fault path information notification message through the fault upstream node so as to form a relationship binding list; and transmitting a service message to the fault downstream node through the fault upstream node according to the relationship binding list. The tunnel protection is easily realized, and service recovery and protection under the condition that the node fails or faults at a plurality of positions occur simultaneously can be realized.
Owner:ZTE CORP

A method and device for improving the multi-layer network service recovery performance

The invention discloses a method and device for improving the multiplayer network service recovery performance, belong to the network communication field, in order to overcome the defects of available technologies, such as the whole client service recovery time too long, can't meet with the requirements of network service, this method includes the following steps: after received the fault notification, determine whether the final node of service layer concerning with the fault is ineffective or not; if yes, then recover the tunnel of client layer; if no, then recover the tunnel of service layer. The device includes the decision module and fault recovery module. The invention may not only ensure the recovery efficiency of the whole network, but also ensure the optimum recovery performance of a single service under different conditions.
Owner:HUAWEI TECH CO LTD

System and method for automatically uploading analysis data for customer support

The invention enhances automatic incident control, problem control, and problem prevention using information provided by the analysis or analysis data. The burden on the part of both users and providers to resolve problems is reduced by using a method of automatic analysis data upload and intelligent problem analysis and resolution. Problems are better identified, investigated, diagnosed, recorded, classified, and tracked until affected services return to normal operation and errors trends are used to proactively prevent future problems.
Owner:MOON GLOW SERIES 82 OF ALLIED SECURITY TRUST I

Device and method for service recovery

The invention relates to a device and a method for restoring service, wherein the device mainly comprises a PCE (Path Computation Element) and a network node, and the method mainly comprises reporting fault information of a network to the Path Computation Element PCE by a node, calculating an LSP path of a recovering rerouting by the PCE according to network information conserved, fault information which is obtained and label switching path LSP information influenced by faults, establishing relative LSP which is recovered according to the LSP path of the recovering rerouting, and achieving the restoring of service. When a network goes wrong, the PCE is utilized to establish optimum restoring rerouting and shorten rerouting time according to network topological information, link information and LSP information which are obtained and fault information which is reported by a node through utilizing the invention.
Owner:HUAWEI TECH CO LTD

Method and system for protecting looped network

InactiveCN102014011ASimple implementation of protectionFastData switching networksNetwork onComputer science
In order to realize the protection more simply and be capable of carrying out service recovery and protection rapidly and be capable of realizing protection and recovery of P2P and P2MP services on a looped network, the invention provides a method for protecting the looped network on the basis of local fault detection, which comprises the following steps of: when one node detects that a local link or node goes wrong, generating a fault message by the node, and sending the fault message to other nodes on the looped network; sending services by a source node through a working path ad a protecting path; and receiving by a destination node through the working path or the protecting path, wherein the direction of the working path is opposite to the direction of the protecting path. In addition, the invention also provides a system for protecting the looped network on the basis of local fault detection.
Owner:ZTE CORP

Passive Optical Network System and Method for Protecting the Services of the Same

The present disclosure provides a passive optical network (PON) system and a method for protecting the service of the system for service recovery and fault locating in case of a failure of the network, wherein the PON system comprises an optical line terminal (OLT), an optical distribution network (ODN) and an optical network terminal (ONT) equipment protection group comprising a plurality of ONT equipment groups, each of which is connected to at least one of other ONT equipment groups within the ONT equipment protection group for the mutual protection relationship. The PON system of the present disclosure does not require equipment and link redundancy for backup, contributes to reduced cost and improved utilization of resources, and provides a means for diagnosing any faults of the links and equipment in the network.
Owner:HUAWEI TECH CO LTD

System and method for enabling quick recovery of services from a forbidden plmn

Methods and apparatuses are provided for providing service recovery at a user equipment (UE) of a mobile communication network. The UE establishes a call in a first public land mobile network (PLMN). A handover zone of the first PLMN and a second PLMN is entered. The second PLMN is in a forbidden PLMN list of the UE. The UE receives a dedicated message with an indication of the second PLMN. The second PLMN is removed from the forbidden PLMN list. The UE performs registration with the second PLMN so that services of the second PLMN are available to the UE.
Owner:SAMSUNG ELECTRONICS CO LTD

Automatic switching transport network self-healing recovery method based on break before make

ActiveCN102904632ASolve the problem that the self-healing of the optical fiber differential protection service cannot be realizedRealize intelligent self-healing functionFault recovery arrangementsFiberRecovery method
The invention relates to an automatic switching transport network self-healing recovery method based on break before make, which is characterized in that an original service is firstly broken, a new service path is then established, and the transmitting and receiving of the line protection service are guaranteed to be in same route at any time; the self-healing recovery method concretely comprises two processes of service self-healing when the failure of a line fiber differential protection channel occurs, and service recovery when the failure of an original communication network is corrected; (1) when the failure of the line fiber differential protection channel occurs, the service self-healing process is as follows: a dynamic recovery channel based on control plane is arranged in the line fiber differential protection channel, the channel based on break before make is formed, the blocking state is opened, the channel time delay is recalculated, the operational parameters of a device are adjusted, and the self-healing process is finished; and (2) when the failure of an original communication network is corrected, the service recovery process is as follows: the ASON (automatic switch optical network) fault is corrected, the service reroute is broken to recover the channel, a line protection device monitors a channel fault, the ASON reestablishes the original designed route channel, and the service recovery is realized. The automatic switching transport network self-healing recovery method based on break before make realizes that the transmitting and receiving of the fiber differential protection channel are carried out in the same route at any time, the time delay during transmitting and receiving is maintained the same, and the automatic switching transport network self-healing recovery method based on break before make is applicable to the power line fiber differential protection service.
Owner:CHINA SOUTHERN POWER GRID COMPANY +1

Automatic upstream service resumption after downstream system failure

ActiveUS20160316028A1Tremendous operational overheadAvoid the needData switching networksService provisionSystem failure
Techniques described herein relate to automatic upstream service resumption after downstream system failure. An automatic resumption module may be configured to monitor a downstream endpoint (of a problematic downstream service provider) and determine when it again successfully can process requests by periodically processing inbound requests (e.g., from suspended upstream service providers) and automatically re-enabling upstream endpoints for the suspended upstream service providers in the case of success. The automatic resumption module may start a trickle feed timer for each upstream endpoint to allow messages to be processed at a configured retry rate while the upstream endpoint remains suspended. The trickle feed timer may be configured to start upon the triggering of a circuit breaker for the involved downstream service. When downstream endpoint invocation succeeds, the automatic resumption module can resume all upstream endpoints associated with the downstream endpoint.
Owner:ORACLE INT CORP

Management method and device of optical fiber system

The invention provides a management method of an optical fiber system. The management method comprises the following steps that a collection manager reports a TCP / IP binary message to an application server; the application server analyzes the TCP / IP binary message to obtain ODF information and ODF terminal status information, and sends the ODF information and the ODF terminal status information to a Web server; The Web server carries out corresponding processing on the ODF information and the ODF terminal status information, and pushes related information to an Flex interface, and the Flex interface presents the related information in the mode that a tree is arranged on the left, and a figure is arranged on the right; ODF terminal correspondence is carried out, and the ODF box terminal status is monitored. The invention further relates to a device for implementing the management method. The management method and device of the optical fiber system have the advantages that the optical fiber system can carry out automatic diagnosis, operation of service adjustment is convenient, and service recovery is rapid.
Owner:广州蓝码信息科技有限公司 +1

Method and apparatus for managing label switching route tunnel information

The invention discloses a method for managing label switching path (LSP) tunnel information, including: respectively binding an LSP tunnel identification for every LSP tunnel destination, wherein, the LSP tunnel destination is in one-to-one correspondence with the LSP tunnel identification; acquiring the LSP tunnel identification bond to the LSP tunnel destination and recording into the VPN forwarding table, during establishing an VPN forwarding table arriving the LSP tunnel identification; during establishing the LSP tunnel, using the LSP tunnel identification bond to the LSP tunnel destination to identify the LSP tunnel, and establishing corresponding NHLFE table for the LSP tunnel; and refreshing the NHLFE table corresponding to the variation of the LSP tunnel, when the LSP tunnel changes. The invention also discloses an apparatus for managing LSP tunnel information. The invention can reduce information maintenance complexity and reduce VPN service recovery time, when the LSP tunnel changes.
Owner:NEW H3C TECH CO LTD

Security monitoring service recovery method and system

ActiveCN101431428AFast rebuildRestoration of security monitoring servicesData switching networksRestoration methodSecurity monitoring
The invention relates to a method of single fighter under mesh security monitor service recovery which comprises the following steps: transmitting trouble alarm notification to backing up device with a security binding table after audio monitor trouble-rebooting; transmitting security binding table to the audio monitor after received trouble alarm notification by backing up device; recovering legal message check according to security binding table after received the security binding table by audio monitor. The invention also relates to a method of double-returning group under mesh security monitor service recovery, and under mesh security monitor service recovery system of single fighter and double-returning group. Backing up the security binding table in backing up device before monitoring device or main monitoring device trouble, and transmitting security binding table back through backing up device after trouble, to make the monitoring device or backing up device can rebuild the security binding table rapidly and recover security monitor service.
Owner:CHINA TELECOM CORP LTD

Method and device for realizing PON (Passive Optical Network) system service recovery

The invention discloses a method and a device for realizing PON system service recovery, which can rapidly recover the services of all ONUs (Optical Network Units) which are in a normal state previously. The main technical scheme comprises the following steps that: 1. when a downlink signal from an OLT (Optical Line Terminal) to the ONUs is normal, the OLT immediately sends a state transfer message, and all the ONUs which are originally distributed with ONU IDs immediately transfer to an O4 or O5 state after receiving the message; 2. the OLT continuously measures the distances of all the ONUs which are in the normal state before service cut-off and transfer to the O4 or O5 state after receiving the message; and 3. service recovery is carried out on all ONUs which successfully update EqDl; and for ONUs which do no start the T-CONTs (Transmission Containers), the T-CONTs need to be started firstly. By adopting the technical scheme, the PON system service recovery time can reach a millisecond level.
Owner:ZTE CORP

A message forwarding method and device

The embodiment of the invention provides a message forwarding method and device. A forwarding table item of a main / standby topology for forwarding a message from a head node to a target node is maintained in the head node; Wherein the forwarding table items of the main topology comprise a main forwarding table item corresponding to the main path and a first standby forwarding table item corresponding to the first standby path; Wherein the forwarding table item of the standby topology comprises a second standby forwarding table item corresponding to the second standby path; When the head node forwards the message based on the forwarding table entry of the main topology, the communication states of the main path and the first standby path are detected through BFD session connection established between the head node and the destination node on the main path and between the head node and the first PQ node on the first standby path respectively; And if the main path and the first standby path fail, switching the main topology and the standby topology, and forwarding the message based on the switched forwarding table entry of the standby topology. According to the message forwarding method, the service recovery speed is increased, and the problem of a large amount of packet loss caused by the fact that the destination node configures the monitoring link group is relieved.
Owner:NEW H3C TECH CO LTD

Method, system and apparatus for resumption of normal service

A system of normal service resumption comprising of a UE that is currently behaving as emergency attached after receiving an limited service indication from the network, sends a behaviour change request message when the UE enters a new tracking area with a tracking area identity that is not included in the forbidden list. The network node accepts the behaviour change request when it receives a behaviour change request message from a UE that is currently behaving as emergency attached and sending the behaviour change request message from an area wherein the UE can obtain normal service. Subsequently, the said UE and network node consider the UE to be normally attached after the behaviour change request has been accepted.
Owner:PANASONIC CORP

Service recovery method, system, network equipment and computer readable storage medium

The invention provides a service recovery method, a service recover system, network equipment and a computer readable storage medium, and relates to the technical field of communication. The method comprises the steps of configuring a standby control plane according to the configuration information sent by a controller, wherein the configuration information comprises configuration data of a main control plane; establishing a connection tunnel with the forwarding plane according to the tunnel construction instruction and the configuration data sent by the controller; receiving a message sent bythe forwarding plane through the connection tunnel, wherein the message comprises message type information; and processing the message according to the message type information of the message. By configuring an established standby control plane and establishing a connection tunnel between the standby control plane and the forwarding plane, the message sent by the forwarding plane is received through the connection tunnel. The message is processed according to the message type information of the message. The service of the main control plane is recovered. The problem that the service cannot berecovered when the link connection between the main control plane and the forwarding plane fails is avoided. The flexibility and reliability of service recovery are improved.
Owner:NEW H3C BIG DATA TECH CO LTD

Dynamic safety strategy migration method and device

ActiveCN105227541AImprove the efficiency of security policy migrationShorten recovery timeTransmissionData centerSecurity policy
The invention discloses a dynamic safety strategy migration method and device. The method comprises that a target network safety device receives a safety strategy migration instruction issued by a safety management device, and obtains safety strategy information of a migration virtual machine, and the migration virtual machine needs to be migrated to a target data center protected by the target network safety device; and the target network safety device disposes safety strategy for the migration virtual machine according to safety strategy information of the migration virtual machine. The efficiency of safety strategy migration of the network safety device can be improved, and the service recovery time is shortened.
Owner:HUAWEI CLOUD COMPUTING TECH CO LTD

Intelligent recovery system for electronic products

The invention relates to the technical field of artificial intelligence. The invention discloses an intelligent recovery system for electronic products. The system comprises: a database module, a calculation module, a system operation module and a terminal equipment module, the database module comprises an external resource module, a system operation module, a recovery standard module, a data acquisition module, a metadata module and a data processing module; the calculation module comprises a recovery level module, a system quotation module and a deep learning module; the system operation module comprises a system operation module body, an application operation module and a system security module; and the terminal equipment module comprises a man-machine interaction module, an identification acquisition module and an article circulation storage module. Accurate identification, self-service recovery and reasonable pricing of the electronic product are realized, the recovery work of the electronic product is completed through intelligent whole-process self-management and control, and the recovery service quality and the operation efficiency are improved.
Owner:吴昶炜

Apparatus and method for multiplexing special resource of intelligent network-intelligent peripheral

An apparatus and method for multiplexing a special resource of an intelligent network-intelligent peripheral (IN-IP) are disclosed, including a plurality of specialized resources that provide services to subscriber calls, contacting an intelligent network, and a plurality of modules that manage groups of the specialized resources. A main processor manages the plurality of modules and collects state information from each of the modules. A resource management block restores a service to a subscriber call, disrupted by a faulty one of the specialized resources, in accordance with the state information collected by the main processor.
Owner:LG ERICSSON
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