1613 results about "Rule engine" patented technology

Processing systems and methods receive events, such as a transaction to an account, and converts the events into messages. Each message then invokes one or more rules which are executed by a rules engine. The execution of these rules may invoke the execution of additional rules. After all rules have executed, the account associated with the event is updated, such as by projecting the account. The rules have their parameters defined in a repository so that the parameters can be easily changed without any need to recompile. The processing systems receive authorizations and other transactions and runs in real-time as transactions arrive. As a result, balances are updated continuously and accounts are read and updated only when there is activity. Hierarchy is user configurable, including multiple hierarchy to any depth. System operations are controlled by rules and their parameters and most modifications can be accomplished without access to source code.

Embodiments of the present invention are directed to a method for assessing impact of a rule change in a contact center. The method includes configuring one or more parameters of the rule; receiving a command to assess the rule; retrieving a log of past interactions between end users and the contact center, wherein the log of past interactions reflects interactions prior to deployment of the rule; processing one or more of the past interactions based on the rule; simulating an outcome of the one or more past interactions; and deploying the rule or not to a rules engine based on the simulating.

A data-driven, hierarchical information search and navigation system and method enable search and navigation of sets of materials by certain common attributes that characterize the materials. A rules engine provides for manipulation of the content displayed to the user based on the query entered by the user. The rules engine includes one or more rules with a trigger and an action. The action of a rule is performed only if the trigger is satisfied. A trigger may be specified in terms of expressions of attribute-value pairs and is evaluated against a given query or navigation state. The actions can include various techniques for content manipulation, such as supplementing content, rendering content in a particular way, and sorting content in a particular way. An action may be specified in terms of navigation states. The rules engine may include a script for processing the rules.

A system is disclosed in which a wireless device is monitored and maintained over a network. One embodiment of the system comprises a wireless device including: a service to maintain data objects, provide messaging capability, and provide data access capability on behalf of a user of the wireless device; and a rules engine communicatively coupled to the service to execute a set of rules transmitted to the wireless device from a server, the set of rules to instruct the rules engine to gather information related to the wireless device and to take action on the wireless device based on the gathered information.

An embodiment of the invention includes means to select portal resources (portlets, page and page groups) as displayed to a user based on pluggable rules engine; a rules database; and a portlet application aggregation engine which applies rules to select and display selected portlets, pages and page groups to a user.

A system and a method for charging for directed provisioning and using of dynamic content to limited resource devices, through an integrated platform which handles all aspects of aggregation and management of such dynamic content. The integrated platform features a billing system for performing billing actions. The billing system of the present invention interacts with other components of the integrated platform in order to be able to determine the charge for particular triggering events, such as downloading dynamic content, and / or events which are actually triggered by the application itself. The charge is preferably determined according to one of a plurality of rules, as applied by a rules engine of the billing system. These rules are part of a charging policy, which may optionally be determined by the content provider.

A system is disclosed that can be used to monitor for an attempted intrusion of an access system. The system detects an access system event in the access system and determines whether the access system event is of a type that is being monitored. If the access system event is of a type that is being monitored, the system reports information about the access system event. This information can be used by a rules engine or other process to determine if the access system event was part of an attempted intrusion of the access system.

A method and apparatus for implementing a real-time enterprise event management system is disclosed. The enterprise event management (EEM) system couples together various “event aware” computing resources that publish and subscribe to “events” that provide information about the state computing resources. All of the events are represented as eXtensible Mark-up Language (XML) documents. Chains of related events are known as “event streams”. In the real-time event management platform, the event streams are available to all other event-aware computing resources operating in the shared event driven environment. The three main components are a real-time messaging system or handing event messages, a rules engine for allowing specific event message handing rules to be created, and a enterprise directory schema for providing a comprehensive directory of all the available resources and the means in which the resources may be accessed.

A patient-worn monitoring system and method for geographically dispersed health care locations. A patient-worn monitoring system comprises a network, a body-worn monitoring station, a monitoring station server, a remote command center, and a rules engine. The network comprises a first sub-network and a second sub-network. The body-worn monitoring station comprises monitoring equipment. The body worn monitoring station monitors data elements from a patient assigned to a health care location and sends monitored data elements to a monitoring station server via the first sub-network. The monitoring station server receives the monitored data elements from the body worn monitoring station and relays the monitored data elements to the remote command center via the second sub-network. The remote command center receives the monitored data elements from the monitoring station server, associates the monitored data elements with the patient assigned to the health care location, accesses patient data elements indicative of a medical condition associated with the patient, and establishes a patient-specific rule associated with the patient. The rules engine selects data elements from the monitored data elements and the patient data elements associated with the patient and applies the patient-specific rule to the selected data elements continuously and simultaneously. A determination is made whether the patient-specific rule for the patient has been contravened. An alert is issued from the remote command center in the event the patient-specific rule for the patient has been contravened.

Systems and methods that provide for automated research into the workings of one or more studied systems include automated research software modules that communicate with domain knowledge bases, research professionals, automated laboratories experiment objects, and data analysis processes, wherein automatically selected experiment objects can be run at an automated laboratory to produce experimental results, and the subsequent data-processing providing automated guidance to a next round of experiment choice and automated research. An Experiment Director rules engine chooses Experiment Objects based on user input through a Query Manager.

Methods, systems, and computer program products for improving installation of software suites by automatically and dynamically obtaining information pertaining to the heterogeneous run-time environment in which the suite will be installed, and using this information as input to a rules engine which evaluates rules to dynamically select a predetermined topology-specific configuration of the suite. The software installation process is thereby adapted and configured dynamically based on the unique topology of the environment in which the suite is being installed, yet the burden on the software installer to understand the intricacies of his run-time environment (and to reflect those details in the suite customization process) is greatly reduced. Software installation is therefore quicker, easier, and less error-prone than in prior art approaches.

A system for managing customer involvement with a contact center involves one or more monitoring applications executing on one or more computerized servers associated with the contact center, the applications monitoring communications between individual customers and the center; and a rules engine executing on the one or more computerized servers, the rules engine accessible to the monitoring application, the rules engine enabled to generate and implement business rules. Upon detection by one of the monitoring applications of an instance of unsuccessful or incomplete interaction between a customer and the contact center, session data determined during monitoring is used by the rules engine to determine contact center-initiated activity to be implemented to establish new communication with the customer to resolve issues related to the unsuccessful or incomplete interaction.

A method and system for customer service and support integrated with social networks includes an Internet available server application where consumers and providers can create their profiles, integrate their profiles with existing social network profiles, and collaborate with each other on resolving consumer issues using a workflow engine supported with a rule engine. Consumers may be organized into consumer groups and into federations of consumer groups. Consumer issues may be voted on thereby raising the significance of an issue and / or building a provider's reputation based in part on resolved issues, issue votes, and by reviews and comments. Consumers manage their profiles. Provider profiles are predominately affected by resolved / unresolved issues or positive / negative reviews. Notifications are handled automatically based on configured workflow and rule engine and utilize internal messaging system, emails, SMS and other available social network services (e.g. Facebook, Twitter, etc.).

A system is disclosed in which a wireless device is monitored and maintained over a network. One embodiment of the system comprises a wireless device including: a service to maintain data objects, provide messaging capability, and provide data access capability on behalf of a user of the wireless device; and a rules engine communicatively coupled to the service to execute a set of rules transmitted to the wireless device from a server, the set of rules to instruct the rules engine to gather information related to the wireless device and to take action on the wireless device based on the gathered information.

Method and system for analyzing relationship between molecular structure and biological activity in one or more molecules by transforming molecular structure data into a hierarchical representation of chemical concepts and descriptors and detecting common tree-like patterns in the data.

The present system and method provide an automated approach to conditioning of content. The content is scanned for topics for conditioning, then supplemental content is identified and selected using search tools such as general search engines searching the Internet and search tools for private databases. The conditioned content may be customized for a particular user or category of users, including different materials for different users, in different formats including multimedia, based on a profile for the user(s) for which the personalized content is being prepared. The topics for conditioning may be identified using a text analysis engine, either alone or in combination with a rules engine, in the preferred embodiment.

A system for making computing applications aware of business events. The system can consist of an enterprise integration layer that automatically publishes business events and a messaging system that automatically subscribes to business events and makes the computing applications aware of the business events. The enterprise integration layer can include a set of client access interfaces, a business object server, and a set of adapters. The interfaces transform data from the format of a front-office application to a common data format. The business object server performs object assembly and disassembly, caching and synchronization, and service invocation functions. The adapters transform business objects into data requests compatible with a back-office system. The enterprise integration layer can also include an enterprise object model to standardize business objects, a rules engine to define and store rules regarding data and events, and a business event repository to contain definitions of business events.

A personalization system that uses rules to adjudicate and characterize a customer, or a customer's actions, and then to personalize a business function, such as a displayed page, based on the outcome of those rules. In one embodiment the invention provides a system for web-based personalization, that allows for personalizing the content or business functioning of a web-based application to reflect the characteristics of a particular user. The system comprises a user profiler, for determining a snapshot of a particular user of a web-based application, a rules editor for inputting a set of rules governing the business functioning of said web-based application, and a rules engine. The system then uses the set of rules to make decisions about the particular user and the business functioning of said web-based application, and to determine the content or business functioning of said web-based application as it applies to that user.

Use of a database-enabled rules engine includes receiving and storing ECA expressions in the database. Such expressions specify (1) an event structure that defines an event that corresponds with the event structure; (2) conditions for evaluation with respect to occurrences of events that correspond with the event structure; and (3) actions for performance in response to events satisfying one or more of the conditions. Such expressions are stored in columns of a database table. Hence, during a database session in which the rules are evaluated with respect to one or more events, an event is detected based on the event's compliance with the specified event structure and the conditions are evaluated by determining whether the event satisfies any of the conditions. If the event satisfies a set of one or more conditions that have a corresponding action, then the corresponding action is performed by the database or the database causes the action to be performed outside of the database.

A system and method for data flow classification based on a configurable rule-engine, is presented herein. In accordance with an embodiment of the invention, the system includes a data flow managing mechanism configured to identify, track, and manage the data flows and a rule set, which includes a plurality of rules for comparing information contained within data flow with pre-specified values. The system also includes a configurable classification rule engine for classifying the data flows into one of a plurality of traffic classes based on results of the comparisons. The configurable classification rule engine is configured via a configuration file that specifies and allows for the modification and reconfiguration of the pre-specified values and information regarding the data flows, the rule set, and the traffic classes.

A plurality of virtual machines (VMs) is established and maintained by virtualization software on one or more physical servers. Desktop management software operates to provide the VMs to remote users as virtualized desktops. The desktop management software includes a rule engine that can be used to automate the policies of the organization. The rule engine manages the data center by controlling virtual infrastructure operations, such as power-on, power-off, suspension, and migration operations. The rule engine uses an event-condition-action paradigm, wherein an event causes a virtual infrastructure operation, possibly contingent on a condition. The rule engine provides for time-based scheduling of events in addition to system-based operations, which are triggered by events such as user logon and user logoff. The rule engine may also include the ability to automate the process of changing the properties of the virtual machines in a timely fashion.

A method, system and electronic device are provided for classification of data objects such as messages. A number of rule engines, each of which may be associated with a different application or module, are provided on the electronic device. For each data object obtained by the electronic device, matching rule engines are identified, and the data object is processed by the matching rule engines to determine one or more classification values for the data object. The determined classification is stored in association with a data object identifier. Data objects can be subsequently collated according to their classification, or aggregations of data object listings can be collected and displayed in a plurality of views corresponding to the various classifications.

Techniques are disclosed for sharing information in a wide variety of contexts. An information sharing system is described that allows both an explicit capture process and an implicit capture process to add information items to a staging area. Further, the information sharing system supports both implicit and explicit consumption of information items that are stored in said staging area. A rules engine is provided to allow users to create and register rules that customize the behavior of the capture processes, the consuming processes, and propagation processes that propagate information from the staging areas to designated destinations. Techniques are also described for achieving exactly-once handling of sequence of items, where the items are maintained in volatile memory. Techniques are also provided for recording DDL operations, and for asynchronously performing operations based on the previously-performed DDL operations.

A computer implemented system and method for managing mobile workers in an object oriented programming environment is disclosed. A plurality of target objects that correspond to facilities assets to be worked on by a mobile worker are classified within a database of the computer. The attributes of each target object are defined, including a task to be performed on each target object. Mobile workers are scheduled for the tasks to be performed on target objects by running a rule engine to determine the algorithms and heuristics to be used to schedule mobile workers for the tasks to be performed. The scheduled jobs are then output to the mobile workers.

A data-driven, hierarchical information search and navigation system and method enable search and navigation of sets of materials by certain common attributes that characterize the materials. A rules engine provides for manipulation of the content displayed to the user based on the query entered by the user. The rules engine includes one or more rules with a trigger and an action. The action of a rule is performed only if the trigger is satisfied. A trigger may be specified in terms of expressions of attribute-value pairs and is evaluated against a given query or navigation state. The actions can include various techniques for content manipulation, such as supplementing content, rendering content in a particular way, and sorting content in a particular way. An action may be specified in terms of navigation states. The rules engine may include a script for processing the rules.

A universal gateway that allows data to be transferred between one or more network protocols and one or more control protocols is described. The various protocols can coexist on the same physical network medium or on separate networks. The gateway also provides tunneling of network protocols through a selected protocol, and centralized control of network nodes. By using the gateway, end-users can mesh together traditionally standalone, incompatible, networks into a universally accessible, centrally administered, “super-network.” The gateway provides a centralized node database, support for legacy protocols, a rules engine, and an object-oriented class library interface. Configuration is simplified through automatic device discovery. The centralized node database is managed by an active server node. High reliability access to the centralized node database is enhanced by the system fault tolerance provided by standby server nodes. When used in connection with a power line network, the gateway provides the ability to distribute various types of data streams over the power line. Routing handlers provided by the gateway allow virtually any of the legacy data networking services such as TCP / IP to be routed over the power-line.

A system, method for modifying insurance transaction processing software are provided. A library of code packets may be stored in a database. One or more code packets may implement at least one business requirement of an insurance organization. If the organization changes one of the business requirements or develops a new business requirement, a user may modify an insurance transaction processing program to reflect the change via a rules engine. The rules engine may be operable to generate program code assembly instructions based on user input. The assembly instructions may be used by a code assembler to form program code for an insurance transaction processing program software module. The insurance transaction processing program may be changed by adding a formed software module.