A dynamic, infrastructure-aware
incident response and automated
problem resolution system (100) for cloud environments, comprising: (a) an infrastructure and
topology mapping module configured to continuously scan, discover, and map virtualized and containerized
cloud resources and their interdependencies in real time; (b) an incident detection and correlation module configured to ingest
telemetry data from distributed monitoring sources and apply rule-based and
machine learning models to detect, correlate and classify
system incidents; (c) a context analysis and
impact assessment module configured to analyse the scope, severity and
business impact of incidents based on real-time infrastructure context and service dependency diagrams; (d) a policy-driven decision engine configured to dynamically select response actions based on predefined rules, compliance policies, service level agreements and historical incident data; e) an Automated Remediation Orchestrator configured to execute predefined or dynamic remediation playbooks through integrations with cloud
orchestration and configuration tools; and (f) a
feedback loop and learning module configured to collect post-incident data, evaluate the effectiveness of remedial actions, and continuously refine the detection and response logic using
machine learning algorithms.