The invention discloses a method for the mixed customer services of intelligent robots and human beings. The method comprises the steps of S1, receiving the user information sent by a user terminal; S2, searching a database through triggering an intelligent robot based on the user information to obtain a search result; S3, judging whether the search result is correct or not based on an answer candidate method; on the condition that the search result is correct, returning the search result to the user terminal and getting back to the step S1; on the condition that the search result is not correct, triggering the human being-based service; giving a reply to a question based on the user information by the human being-based service and marking the replay as an effective answer; S4, recording the user information and the effective answer corresponding to the user information into the database by the intelligent robot. According to the technical scheme of the invention, questions are answered by the intelligent robot as much as possible. Meanwhile, based on a confident threshold, whether a question is forwarded to the human being-based service or not is intelligently judged. After the question is answered by the human being-based service, the intelligent robot automatically records the question and the answer into the database. Therefore, the self-learning of the intelligent robot database and the knowledge timely update are realized.