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3013 results about "Service process" patented technology

Whether your organization produces goods or offers services, the service process defines the customer experience. It will either lead to customer satisfaction, referrals, and repeat business, or even disappointment. As a business owner or manager, it is vital for you to be in control of the service process.

Multitask concurrent executive system and method for hybrid network service

InactiveCN101741850AIntegrate business capabilitiesHybrid network services are flexible and diverseData switching networksService flowMedia controls
The invention relates to a multitask concurrent executive system and a method for hybrid network service. The system comprises a client side, a load-balancing server, a signalling/ media control server and an application server cluster. The running method thereof is as follows: after the client side receives a service request, the load-balancing server selects an optimum application server and transmits the service request to a service bus thereof. After an admission control module of the application server carries out admission control on the request, the service bus transmits the request to a dynamic flow execution engine, the dynamic flow execution engine starts a service flow corresponding to the request to analyze and process, and the service bus calls a corresponding service capability component in a low deferred event service engine and interacts with the signalling/ media control server through the resource adapter so as to call the service resource of the latter; and a processing result is returned to the client side according to a reverse process. The multitask concurrent executive system supports the supply of hybrid network service over a telecommunication network and the internet and the multitask concurrent on a heterogeneous network and terminals.
Owner:BEIJING UNIV OF POSTS & TELECOMM

Method and system for customer service process management

A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft care plan to the particular patient. The draft care plan includes a list of specific services (health care interventions) to be provided to the patient. The draft care plan can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each intervention on the care plan. An itinerary is created for any required patient encounters, optimized using an algorithm that considers pre-existing process instances. A workflow automation server manages the execution of each workflow process instance, invoking resources according to workflow process specification metadata and workflow task type metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form and made available to patients online and via printed copy. Clinical practice and outcomes data are analyzed to identify opportunities for improvement of the metadata. The method and system also allows for the selection of a population of patients, the analysis of population data to identify opportunities for interventions (needed services), and the initiation of population interventions through batch updates to individual care plans.
Owner:REWARD HEALTH SERVICES INC +1

Method and device for rapidly operating smart mobile terminal in blank screen state

The invention discloses a method for rapidly operating a smart mobile terminal in a blank screen state. The method comprises steps as follows: S1, a screen of the smart mobile terminal is divided into N areas in a user-defined manner according to the size of the screen; S2, an area application mapping relation table is defined and defines the mapping relation of screen operation gestures and corresponding service processes in different screen areas; S3, the screen areas operated according to user gestures are identified, and operation gesture information of a user to the screen area is acquired; S4, the corresponding service processes corresponding to the operation gesture information in the area application mapping relation table are looked up; and S5, if the corresponding service processes are successfully looked up and compared, the corresponding service processes are executed. The screen is divided into a plurality of areas, the clicking gestures are defined by the user, meanwhile, the application and implementation function which correspond to different areas can also be defined by the user, the application service of the terminal is rapidly started in the blank screen state, the applicability is wide, and the user experience is excellent.
Owner:GUANGDONG OPPO MOBILE TELECOMM CORP LTD

College teaching resource digitization system and using method thereof

The invention relates to a college teaching resource digitization system which comprises a front-end teaching video recording device arranged in a teaching building. The front-end teaching video recording device is connected with an internet exchanger which is connected with a campus network center through a firewall, and a streaming media server, a mobile streaming media server, a storage server, a database server and a Web server are arranged in the campus network center. The using method of the college teaching resource digitization system includes: software module achieving of the front-end teaching video recording device, the streaming media server, the mobile streaming media server and the Web server, automatic video recording of the front-end teaching video recording device, and remote live telecast or requested broadcasting for students or teachers in colleges so as to watch teaching class services and the like. By means of the system and the method, resources of the front-end teaching video recording device can be comprehensively managed, distributed in-campus teaching resources can be formed, educational administration and teaching resources can be perfectly integrated, and remote real-time management and maintenance can be achieved.
Owner:中科驰睿(河南)智能科技有限公司

Education cloud platform and implementation method thereof

The invention discloses an education cloud platform and an implementation method thereof. The education cloud platform comprises a cloud platform user layer, a cloud platform service logic layer and a cloud platform resource management layer. The cloud platform user layer orientates to a terminal user, is cloud equipment physically, provides a graphic user interface based on a browser for the user, responds to a user resource request of the client end, and displays the process interface and the result information of services to the user. The cloud platform service logic layer is used for establishing source service information, responding to the resource service request from the cloud platform user layer, conducting service logic operation on service request information, and integrating and managing the cloud platform resource management layer. The cloud platform resource management layer is used for conducting open description capable of being recognized by a computer on education resource information, conducting storing in a database table mode, completing the daily service management of an underlying resource pool and classifying and checking upload resources. According to the education cloud platform and the implementation method thereof, cloud service modules can be quickly selected according to the learning activity demand of the cloud user, a service process integration scheme is generated, and therefore the scheme is delivered to the cloud user in a cloud service mode.
Owner:SHANGHAI DIANJI UNIV

Automatic service generating system and automatic service generating method both of which are based on imaging service scene and field template

The invention discloses an automatic service generating system and an automatic service generating method both of which are based on an imaging service scene and a field template. The automatic service generating system comprises a browser, a server and a database. When customizing software or a service, the user drags a graph tag in a graphic interface of the browser firstly and then establishes an application scenario of the software or the service. The system analyzes the application scenario into two description files including a service procedure and a user demand through a graph mapping library, finds the field template meeting the requirement of the user in a field template library through the analyzing result and carries out dynamic customization or extension on the field template. Through searching and testing, components which are found in a component library and can achieve the setting purpose are added into the field template which is customized and includes the software or the service procedure structure and the service description information of the service procedure structure, and the process of generating the software/the service is achieved. At last, the testing and deployment are carried on the generated software/the service to enable the user to be accessed to or to use the customized software or the service. The automatic service generating system is easy and convenient to operate and maintain, and the user coverage is wide.
Owner:BEIJING UNIV OF POSTS & TELECOMM

Method and system for customer service process management

A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft care plan to the particular patient. The draft care plan includes a list of specific services (health care interventions) to be provided to the patient. The draft care plan can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each intervention on the care plan. An itinerary is created for any required patient encounters, optimized using an algorithm that considers pre-existing process instances. A workflow automation server manages the execution of each workflow process instance, invoking resources according to workflow process specification metadata and workflow task type metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form and made available to patients online and via printed copy. Clinical practice and outcomes data are analyzed to identify opportunities for improvement of the metadata. The method and system also allows for the selection of a population of patients, the analysis of population data to identify opportunities for interventions (needed services), and the initiation of population interventions through batch updates to individual care plans.
Owner:REWARD HEALTH SCI LLC +1
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