Service down distributing method, service implementing method, calculation side and exchange side

An execution method and computer technology, applied in the field of communication, can solve problems such as increasing the complexity of implementation, and achieve the effect of reducing complexity

Inactive Publication Date: 2009-06-24
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0009] After careful analysis and research, the inventor found that both the improved scenario 1 and the improved scenario 2

Method used

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  • Service down distributing method, service implementing method, calculation side and exchange side
  • Service down distributing method, service implementing method, calculation side and exchange side
  • Service down distributing method, service implementing method, calculation side and exchange side

Examples

Experimental program
Comparison scheme
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Embodiment Construction

[0021] Firstly, an embodiment of the method for delivering a service based on the CSTA protocol of the present invention is introduced. Such as figure 1 As shown, examples of such methods include:

[0022] Step S101: Obtain the switching function service carrying the announcement parameter.

[0023] The subject that delivers the switching function service carrying the announcement parameter to the switching side may be the computing side. The calculation side can obtain the switching function service carrying the announcement parameter from other network entities, and can also set the announcement parameter in the switching function service before sending the switching function service to the switching side, that is, generate the switching function service carrying the announcement parameter Of course, the calculation side can also pre-store the switching function service carrying the playback parameters, and when needed, extract the switching function service carrying the p...

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Abstract

The invention provides a CSTA protocol-based service delivery method, including the following steps: acquiring switching function service which carries playback parameters; and delivering the switching function service which carries playback parameters to a switching side. The invention further provides a CSTA protocol-based service execution method, a computing side, a switching side and a voice service system. When delivering the switching function service to the switching side, the computing side can carry voice parameters to the switching function service, so that when the switching side obtains the switching function service which carries voice parameters, the switching side can play back the voice prompt according to the voice parameters. Therefore, through the CSTA protocol-based service delivery method, the voice can be played back without modifying the original operation flow, thus reducing implementation difficulties.

Description

technical field [0001] The present invention relates to communication technology, in particular to a service execution technology based on Computer Supported Telecommunications Applications (CSTA, ComputerSupported Telecommunications Applications) protocol. Background technique [0002] In live network applications, the following scenarios often occur: [0003] Scenario 1: When user A talks with agent B, if agent B feels that he cannot answer user A's question, agent B can decide to transfer user A's call to agent C with job number 4527 for processing. Specifically, the computing side (such as the CTI platform) delivers the DivertCall service to the switching side, and the switching side (such as switching equipment such as a switch) transfers the call of user A to agent C. However, in the CSTA protocol, the call transfer (DivertCall) service does not have a voice playback parameter interface. In this way, after the call of user A is transferred to agent C, agent C can only...

Claims

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Application Information

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IPC IPC(8): H04M3/51
CPCH04M3/42323H04M3/5183H04M7/0021
Inventor 熊彬桑涛
Owner HUAWEI TECH CO LTD
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