The invention discloses a government affair complaint dispatching
system and method based on a dynamic
knowledge graph and a decision engine, and relates to the technical field of government affair
automation. The government affair complaint dispatching
system and method based on the dynamic
knowledge graph and the decision engine comprises the following steps: S1, collecting complaint work order
monitoring data, and preprocessing the complaint work order
monitoring data; s2, constructing an initial graph structure, calculating weight data of each
semantic relation edge according to a period, updating the initial graph structure, and constructing a dynamic
knowledge graph; s3, evaluating the risk emergency degree of each work order, and generating an emergency work order identifier based on an
evaluation result; and S4, extracting all the emergency work orders, executing scheduling evaluation calculation on the current undertaking department, and judging whether the execution department distributes the work orders again or not based on an
evaluation result so as to realize order distribution execution and dynamic scheduling
closed loop. The problem that high-risk complaints cannot be recognized and scheduled in time due to the fact that an order dispatching strategy cannot be adjusted in real time according to work order complexity and department
bearing capacity in the prior art is solved.