The application is particularly a customer service operation question and answer method and
system based on a
knowledge graph, relates to the technical field of intelligent customer service and mobile terminal efficient
data processing, and comprises: a
server end dynamic high-frequency subgraph
cutting and reconstruction module; a
server end one-dimensional continuous memory
serialization module; and a mobile terminal zero-copy mapping and local addressing engine module.In the application, the
server end dynamic high-frequency subgraph
cutting and one-dimensional continuous memory
serialization realize mobile terminal resource optimization from a
data source, effectively solve the problems of
high memory occupation and large bandwidth consumption of a
traditional knowledge graph customer
service system, the
system accurately extracts a high-frequency core FAQ subgraph through hot access statistics and dynamic
cutting of a weight function, realizes cold and hot data physical isolation, only downloads lightweight core data to a mobile terminal, avoids low-frequency
invalid data resource occupation, discards a high-level language
object model, reorganizes a multi-dimensional scattered graph structure into a four-segment one-dimensional continuous
byte array, and eliminates object header redundancy and repeated text storage.