Method for pushing data in video customer service system, and video customer service system

A data push and customer service system technology, applied in transmission systems, two-way work systems, subscriber special services, etc., can solve the problems that user terminals cannot easily and clearly obtain the required information, so as to improve experience comfort and meet diverse needs Effect

Inactive Publication Date: 2011-02-02
ZTE CORP
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0005] The present invention provides a video customer service system data push method and a video customer service system, which are used to solve the problem that users in the video customer service system in the prior art can only obtain information through the voice explanation of the customer representative, so that the user terminal cannot obtain the required information conveniently and clearly. information

Method used

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  • Method for pushing data in video customer service system, and video customer service system
  • Method for pushing data in video customer service system, and video customer service system
  • Method for pushing data in video customer service system, and video customer service system

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Embodiment 2

[0050] Embodiment 2, when the user wants to know the specific situation of a tourist spot, the customer service representative can directly select a video media file from the resource library to play to the user. According to the above situation, the specific implementation steps of the embodiment of the present invention may include, such as Figure 4 Shown:

[0051] In step 401, the customer service representative first sets the size of the data push window in the agent module.

[0052] In the embodiment of the present invention, the size of the data push window can be set with the absolute value of pixels, and the set whiteboard size is not necessarily consistent with the pixel size indicated when the terminal establishes a connection request. For example: the customer service representative sets the size of the whiteboard to a pixel value of 800*600.

[0053] In step 402, the customer service representative directly selects a video media file from the resource library ac...

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Abstract

The invention discloses a method for pushing data in a video customer service system, and the video customer service system. The method comprises that: the video customer service system receives and displays a first data source through a basic display layer of a data push window; and the video customer service system transmits the data displayed in the data push window to a user terminal. In the method and the system of the invention, the data selected by a customer representative is transmitted to a user side in real time so as to realize better video interaction between the user and the customer representative.

Description

technical field [0001] The invention relates to video call center technology, in particular to a method for pushing data in a video customer service system and the video customer service system. Background technique [0002] Currently, 3G high-bandwidth mobile networks are widely deployed, and the new generation of 4G mobile communication technology will also be commercialized on a large scale. In 3G and 4G mobile communication technologies, video services have great application potential. As a product of the integration of video technology and voice call technology, video call center has gradually entered the commercial stage. Compared with the traditional voice call center that provides services by voice, the video call center can provide users with high-quality real-time audio and video and comprehensive data services, which can greatly enhance the user interaction experience of the call center and improve the interaction between users and customer service representative...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08H04N7/14H04M3/51
Inventor 贺彬廖凯李刚
Owner ZTE CORP
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