288results about How to "Reduce frustration" patented technology

Systems and/or methods for use in connection with digital downloading jukeboxes are provided. Such systems and/or methods may be used to provide enhanced communications capabilities, e.g., to registered users of jukeboxes. In certain exemplary embodiments, users may become registered users directly at a jukebox. Registered users also may, in certain exemplary embodiments, receive coupons for free plays, import playlists from hardware devices and/or software applications, receive special pricing when playing certain instances of media, play playlists in whole or in part, create and/or manage playlists directly at a jukebox, establish and manage connections with other registered users, etc. Still further, in certain exemplary embodiments, one or more channels may be predefined and/or set up for a jukebox.

A digital downloading jukebox system including a mechanism for delivering custom services to a recognized user, including services for creating playlists, communicating with others, accessing other features, etc. is provided. In some exemplary embodiments, after a user is recognized, the jukebox system allows users to access a special front-end via an Internet-enabled device or on an actual jukebox. Then, the user may, for example, create playlists, share songs with friends, send messages to friends, and access other value-added content. Such a system preferably learns about networks of friends, and enables managers to send similar messages to regular customers and/or others known to the system. In some exemplary embodiments, changes via a first user interface on a first device are reflected on second user interface on other properly-configured devices.

A digital downloading jukebox system including a mechanism for delivering custom services to a recognized user is provided. For example, information specific to a recognized user may be stored and optionally may include a recognized user avatar representative of the recognized user. The user avatar may be an image, video, and/or animation, which may be displayed on and/or played through the jukebox. The user avatar may be associated with transactions associated with the user. For example, an avatar may be displayed when a playlist of the recognized user is played, when a message is sent, etc. In other examples, the avatar may introduce instances of media by playing an audio and/or video message, and the avatar may sing, dance, etc. while an instance of media is playing.

Described herein are systems and methods for recognizing when a user of an interactive application is frustrated and for responding to the user's frustration by changing an interaction mode. In response to detecting a frustration pattern in a user signal, an interaction mode of the application may be adjusted. Adjusting an interaction mode may include adjusting the presentation of any one or more interactive application elements (for example, available options, valid user commands, display characteristics and items presented to the user).

A point of sale (POS) rebate method and system allows a consumer purchasing a product having an associated manufacturer's mail-in rebate to redeem the rebate at the POS. Products that have associated manufacturer rebates are recognized when the products are purchased, e.g., based on information stored in a rebate database. When such products are identified, terms and conditions of a POS rebate are determined. The value of the POS rebate may be determined based on the value of the mail-in rebate offered by the manufacturer. The value of the POS rebate may be determined by querying a server containing rebate information, such as a server operated by or on behalf of the manufacturer or retailer. The consumer is then prompted to choose whether to keep the original manufacturer's mail-in rebate, or to accept the POS rebate, along with any terms and conditions associated with the POS rebate.

The present invention provides various contact center embodiments for interacting with customers using instant messaging. In one embodiment, the contact center is configured to receive instant message notifications from a customer when the customer is available for contact by instant messaging. In another embodiment, the contact center is configured to route sessionless instant messages only to a selected agent for a specified period of time. In another embodiment, the contact center is configured to provide to customers presence information for administered instant message addresses before the customers contact the contact center. In another embodiment, the contact center is configured to perform an outbound instant messaging campaign or alert with customers.

The need for a more readily usable interface for programmable devices is widely recognized. The present invention relates to programmable sequencing devices, or, more particularly, the remote controls for consumer electronic devices. The present invention provides an enhanced interface for facilitating human input of a desired control sequence in a programmable device by employing specialized visual feedback. The present invention also relates to a new interface and method of interfacing with a programmable device, which is usable as an interface for a programmable video cassette recorder.

A method and apparatus is provided of handling modified packets containing additional information regarding source and data type for efficient processing within a mixed network. Incoming and outgoing packets are sent via a dynamic protocol which adapts to circumstances, including the type of network being used, the type of packet being transmitted and the network guidelines.

A collaborative cloud DVR system (ccDVR), which includes a cloud storage system and a plurality of participating DVR client devices, acts collaboratively as a single communal entity in which community members authorize each other to upload, remotely store and download licensed content for time shifted viewing, in a manner which rigorously protects legal rights of the content owners while overcoming the potential physical obstacles of limited bandwidth, power failures, incomplete uploads/downloads of content, limited cloud storage capacity, etc. The collaborative cloud DVR community collaboratively shares bandwidth and cloud storage capacity among DVR viewer/users with each owner/user of a DVR client device authorizing his or her individual DVR client device to be utilized by a cloud storage system server and any other owner/user of a DVR client device in the respective service community, and receiving similar permission in return to promote the convenience of cloud storage in an authorized manner.

An improved, easy opening, screw-cap for threaded opening type containers is disclosed, consisting of a plastic or metal cap of generally cylindrical shape. Located along the upper section of the cap's outer circumferential surface are three, equally spaced, grasping protrusions, that extend radially outward from the radial center of the cap, so as to form a cap of a generally rounded, triangular configuration as seen from above. These grasping protrusions provide torsional, mechanical interference for the hand and it applies rotational force to screw on or off the cap. A series of vertically extending, gripping ribs, are equally spaced along the outer circumferential surface of the upper section of the cap, and are designed to make it easier to screw the cap on and off the neck of a conventional container, such as a bottle. Conventional internal screw threads are used on the internal cavity of the cap to attach the cap to the neck of a conventional container, such as a bottle.

The present invention is directed to a telecommunication device 174 or 180 including (a) an input operable to receive from an endpoint, as part of a live voice communication, a text message and an audio message, the audio message being a voiced version of the text message; (b) a character display; (c) at least one activator; and (d) a graphical display agent 184 operable to (i) display the text message on an associated character display 300 and (ii) audibly play the audio message.

A method and system for automatically transitioning configuration settings among computer systems. Multiple configuration settings comprising a computer “personality” are located on a source computing system using multiple transition rules from a personality object. The computer personality includes customization choices, data files, electronic mail, system preferences, application customization choices, the network environment, browser information, etc. The configuration settings are extracted from multiple locations on the source computing system. The multiple extracted configuration settings are stored in a pre-determined transition format. The multiple extracted configuration settings are manipulated. A transition package is created from the multiple manipulated configuration settings. The transition package includes the multiple manipulated configuration settings. The transition package is sent to a target computing system. The transition package is infused on the target computing system to automatically transition configuration settings from the source computing system to the target computing system. The method and system may vastly reduce transition, configuration and deployment times for service providers, corporations, and end-users when a new computing system is deployed.

The subject invention provides for systems and methods that allow a web user to more easily and readily print what they actually want to print and at the same time, mitigates user frustration that often ensues from poor web page printing. More specifically, the subject invention involves deciphering a structure or layout of any web page on the Internet. When a user employs the present print feature, the invention can be invoked to analyze the structure of a current web page to automatically generate a print preview page of the current web page. After analyzing the current web page, extraneous content of the page that is deemed to be non-critical or non-essential to that web page can be removed for printing purposes. Furthermore, previous knowledge learned regarding web page structure can be applied to determine the page and/or content structure of the current page to facilitate generating the print preview page.

A system and method for a navigation system including a hazard avoidance feature is disclosed. The system and method allows for professionals, civilians, vehicles, robots and computer systems to collaborate and share information regarding hazards, defects, obstacles, flaws, and other abnormalities that exist in any environment. Routes may be planned that avoid these hazards reducing lost time or frustration. Moreover, the system and method is configured for participants to detect, catalog, and share information related to obstacles.

A method and system for dynamic queuing utilizes a SIP messaging structure within a call center's architecture for interacting with a caller. The method and system can be used for ACD services developed for IP telephony using SIP as the signaling protocol. A SIP subscriber can also interact with an ACD system in the Public Switched Telephone Network (PSTN) work space. In the latter case, a PSTN-to-IP gateway carries the bearer path and call level signaling between the two spaces, and corresponding Computer Telephony Integration (CTI) signaling links are used for linking the ACD specific signaling between the two spaces.

A system and method for automatically providing a Web site resource for a broken Web link are provided. Mechanisms are provided for locating Web site resources that have been moved to a new location in a Web site structure in response to receiving a request directed to an old location of the Web site resource, such as via a broken link. Index data structures of Web site structures are used to identify the structure of the Web site at various times. The index data structures are compared to determine how the Web site structure has been changed and these changes are stored as entries in a differences data structure. The differences data structure is then used to locate a moved Web site resource in the event that a request directed to an old location of the Web site resource is received, such as by selection of a broken link.

A collaborative cloud DVR system (ccDVR), which includes a cloud storage system and a plurality of participating DVR client devices, acts collaboratively as a single communal entity in which community members authorize each other to upload, remotely store and download licensed content for time shifted viewing, in a manner which rigorously protects legal rights of the content owners while overcoming the potential physical obstacles of limited bandwidth, power failures, incomplete uploads/downloads of content, limited cloud storage capacity, etc. The collaborative cloud DVR community collaboratively shares bandwidth and cloud storage capacity among DVR viewer/users with each owner/user of a DVR client device authorizing his or her individual DVR client device to be utilized by a cloud storage system server and any other owner/user of a DVR client device in the respective service community, and receiving similar permission in return to promote the convenience of cloud storage in an authorized manner.

A call center processes calls in such a way that a caller's matter is first handled by a first agent and is subsequently handled by a second agent. The call center creates a voice recording of at least part of that portion of the caller's matter handled by the first agent. Subsequently, the second agent is given an opportunity to play back the voice recording prior to the second agent handling the caller's matter. In this way, the caller is not required to repeat the same information to both the first and second agents.

Described herein are systems and methods for recognizing when a user of an interactive application is frustrated and for responding to the user's frustration by changing an interaction mode. Signals arising from motion sensors included in user equipment are monitored for patterns indicative of user frustration. In response to detecting a frustration pattern in a motion sensor signal, an interactive application display is changed.

Power down to a reduced power state, such as a standby or off state, of an information handling system is delayed by a user-configured time after detection of closing of the cover of the information handling system. In one embodiment, a cover delay module associated with the BIOS of the information handling system delays communication of the detection of the closing of the cover from the BIOS to a power manager of the operating system that commands the reduced power state. In another embodiment, the cover delay module integrates with the operating system power manager.

A system for automatically providing different levels of formality controls in a communication is disclosed, in which a formality level is determined based on a current communication context. The formality level is used to enable an appropriate level of automatic checking of the communication contents. The determination of a formality level for a communication may be based on any specific context information regarding the participants and/or contents of a communication. including but not limited to the relative positions of participants within an organizational hierarchy (“organizational distance”), the professional relationships of the participants (e.g. service provider to client/customer), the frequency of communications between participants, the geographic locations of participants, the number of previous errors in the communication contents, configurable participant preferences, express communication settings by participants, etc. The determined formality level may be used to enable any specific type or level of automatic message contents checking, including but not limited to various types and levels of spell checking (e.g. location specific spell checking), grammar checking, acronym substitution, cultural filtering, etc. The disclosed system may determine organisational distances based on the contents of user directories, such as lightweight directory access protocol (LDAP) directories.

The claimed subject matter relates to a computer-implemented architecture that can provide a non-invasive comparative shopping tool, such as a browser plug-in. For example, the plug-in can determine whether a web user is currently visiting a purchase page, thus indicating that the web user is likely to be interested in purchasing items online. Upon making this determination, the plug-in can display a non-invasive listing (that can be quickly and conveniently dismissed) of comparable items at favorable prices (or with favorable features, etc.) that are available for purchase at other web sites. In addition, the plug-in can communicate with a data store, e.g., by way of the web, in order to help make various determination as well as to receive the listing of comparable items.